Public Administration Exam Practice Tests
Course Introduction
Public Administration explores the principles, structures, and functions of government agencies and public sector organizations. This course examines the theories and practices of managing public resources, policy implementation, and service delivery at local, regional, and national levels. Students will learn about administrative processes, decision-making, leadership, public accountability, ethics, and the impact of political and social environments on public organizations. The course also covers contemporary challenges in public administration, such as reform, innovation, and the increasing role of technology in governance.
Recommended Textbook
Understanding Management 8th Edition by
Richard L. Daft
Available Study Resources on Quizplus
16 Chapters
3040 Verified Questions
3040 Flashcards
Source URL: https://quizplus.com/study-set/993
Page 2
Chapter 1: Innovative Management for a Changing World
Available Study Resources on Quizplus for this Chatper
250 Verified Questions
250 Flashcards
Source URL: https://quizplus.com/quiz/19524
Sample Questions
Q1) In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?
A) Participative view
B) Universalist view
C) Autonomy view
D) Contingency view
E) Humanist view
Answer: D
Q2) A social entity that is goal directed and deliberately structured is referred to as a(n) A) organization.
B) management.
C) employee.
D) student.
E) task.
Answer: A
Q3) ____________________ pertain to the availability,production,and distribution of resources in a society.
Answer: Economic forces
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
198 Verified Questions
198 Flashcards
Source URL: https://quizplus.com/quiz/19525
Sample Questions
Q1) Other organizations in the same industry or type of business that provide goods or services to the same set of customers are referred to as suppliers.
A)True
B)False
Answer: False
Q2) Quadrant C represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.
A)True
B)False
Answer: True
Q3) A figure who exemplifies the deeds,character,and attributes of a corporate culture is referred to as a
A) symbol.
B) story.
C) slogan.
D) hero.
E) culture.
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
191 Verified Questions
191 Flashcards
Source URL: https://quizplus.com/quiz/19526
Sample Questions
Q1) With exporting,the corporation transfers its products for sale and its production facilities in foreign countries.
A)True
B)False
Answer: False
Q2) Which of the following is NOT a legal-political factor in the international environment?
A) Laws and regulations
B) Language
C) Tariffs, quotas, taxes
D) Political risk
E) Government takeovers
Answer: B
Q3) Briefly explain the difference between high power distance and low power distance.
Answer: Power distance is the degree to which people accept inequality in power among institutions,organizations,and people.With high power distance,this inequality is accepted.With low power distance,people expect equality with respect to power.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
169 Verified Questions
169 Flashcards
Source URL: https://quizplus.com/quiz/19527
Sample Questions
Q1) ________ justice requires that rules should be clearly stated and consistently and impartially enforced.
Q2) The great majority of managers operate at level two,the conventional level.
A)True
B)False
Q3) The domain of codified law pertains to behavior about which the law has no say and for which an individual or organization enjoys complete freedom.
A)True
B)False
Q4) Which of the following is an individual who must make an ethical choice in an organization?
A) The symbolic leader
B) An obstructive manager
C) The defensive individual
D) The moral agent
E) An authoritarian manager
Q5) If something is ethical,it must not be illegal.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managerial Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
203 Verified Questions
203 Flashcards
Source URL: https://quizplus.com/quiz/19528
Sample Questions
Q1) ____ is primarily responsible for strategic goals/plans.
A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management
Q2) Plans that define company responses to specific situations,such as emergencies,setbacks,or unexpected conditions are called ____________________ plans.
Q3) Cost leadership firms are more likely to reward employee innovation than differentiation firms.
A)True
B)False
Q4) Contingency plans can also be considered as scenarios.
A)True
B)False
Q5) Differentiation,cost leadership,and focus are three of Porter's competitive strategies.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
197 Verified Questions
197 Flashcards
Source URL: https://quizplus.com/quiz/19529
Sample Questions
Q1) Explain the difference between programmed and nonprogrammed decisions and give an example of each.
Q2) If Vaughn uses the administrative model of decision making,which of these assumptions would he reject?
A) Decision-makers settle for a satisficing rather than maximizing solution
B) The search for alternatives is limited because of information, human and resource constraints
C) Rational procedures will normally lead to the best solution in a complex organization
D) Decision objectives are often vague, conflicting, and lack consensus among managers
E) All of these are accepted
Q3) The ____ model closely resembles the real environment in which most managers and decision-makers operate.
A) normative
B) administrative
C) descriptive
D) classical
E) political
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Designing Adaptive Organizations
Available Study Resources on Quizplus for this Chatper
229 Verified Questions
229 Flashcards
Source URL: https://quizplus.com/quiz/19530
Sample Questions
Q1) Which of the following factors is NOT associated with larger span of control?
A) Work performed by subordinates is stable and routine.
B) Subordinates perform similar work tasks.
C) Subordinates are located at various different locations.
D) Subordinates are highly trained and need little direction.
E) Rules and procedures defining task activities are available.
Q2) When the organization is structured along ____ lines,coordination is required.
A) functional
B) divisional
C) team
D) all of these
E) functional or divisional
Q3) ____________________ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.
Q4) Traditionally,a span of management of about ____ has been recommended.
A) three
B) five
C) fifteen
D) seven
E) twenty
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
194 Verified Questions
194 Flashcards
Source URL: https://quizplus.com/quiz/19531
Sample Questions
Q1) Cyrus' Resort has proposed some major structural changes within their organization.Some of the employees fear that they will lose power with the changes.They begin voicing resistance to the changes.What barrier to change are they exhibiting?
A) Disagreements about the benefits
B) Self interests
C) A lack of understanding and trust
D) Uncertainty
E) Goals and rewards
Q2) An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.
A)True
B)False
Q3) If organizations don't successfully change and innovate,they die.
A)True
B)False
Q4) A(n)____________________ is a change in the organization's product or service outputs.
Q5) Describe the five characteristics of creative people and organizations.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managing Human Resources and Diversity
Available Study Resources on Quizplus for this Chatper
203 Verified Questions
203 Flashcards
Source URL: https://quizplus.com/quiz/19532
Sample Questions
Q1) With ____,compensation is linked to the specific tasks that an employee performs.
A) skill-based pay
B) incentive pay
C) job-based pay
D) salary
E) competency-based pay
Q2) Trouser's Inc.top management is exclusively made up of older white males.Trouser's promotes from within and top management is most comfortable with individuals who are similar to them.Women and minorities at this company who wish to be promoted are likely to experience
A) cultural diversity.
B) the glass ceiling effect.
C) rapid promotion and advancement.
D) ethnorelativism.
E) all of these.
Q3) What are the three primary goals of human resource management (HRM)?
Q4) A(n)____________________ is an interview conducted with departing employees to determine why they are leaving.
Q5) Briefly explain the concepts of a glass wall and a glass ceiling.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Understanding Individual Behavior
Available Study Resources on Quizplus for this Chatper
191 Verified Questions
191 Flashcards
Source URL: https://quizplus.com/quiz/19533
Sample Questions
Q1) Maliah bases her judgments on impersonal analysis. To resolve problems at work,she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information,Maliah prefers routine and order. Based on this information,Maliah ranks highly in which Myers-Briggs category?
A) Judging-Perceiving
B) Intuitive-Thinking
C) Sensation-Thinking
D) Sensation-Feeling
E) Intuitive-Feeling
Q2) What are some of the ways enlightened companies are helping employees cope with stress.
Q3) All of the following are fundamental learning styles labeled by researchers EXCEPT:
A) Assimilator
B) Disseminator
C) Diverger
D) Accommodator
E) Converger
Q4) What are the four components of emotional intelligence? Explain.
Q5) Describe the different components of attitude using an example.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Leadership
Available Study Resources on Quizplus for this Chatper
182 Verified Questions
182 Flashcards
Source URL: https://quizplus.com/quiz/19534
Sample Questions
Q1) Rational persuasion is one interpersonal influence tactic available for leaders.
A)True
B)False
Q2) ____________________ leadership transcends self interest to serve others and the organization.
Q3) All of the following are leadership qualities EXCEPT:
A) visionary.
B) innovative.
C) promotes change.
D) structured.
E) nurtures.
Q4) ____ and ____ proposed a two dimensional leadership theory called the Managerial Grid.
A) Blake; Mouton
B) Hersey; Blanchard
C) Vroom; Yetton
D) Tannenbaum; Schmidt
E) Evans; House
Q5) ____________________,according to the Leadership Grid,occurs when efficiency in operations is the dominant orientation.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Motivating Employees
Available Study Resources on Quizplus for this Chatper
196 Verified Questions
196 Flashcards
Source URL: https://quizplus.com/quiz/19535
Sample Questions
Q1) Which of these refers to the withdrawal of a positive reward,meaning that behavior is no longer reinforced and hence is less likely to occur in the future?
A) Avoidance learning
B) Punishment
C) Positive reinforcement
D) Extinction
E) None of these
Q2) A need for affiliation is the desire to accomplish something difficult,attain a high standard of success,master complex tasks,and surpass others.
A)True
B)False
Q3) Rewards given by another person are intrinsic rewards.
A)True
B)False
Q4) Employee motivation affects productivity,and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Managing Communication
Available Study Resources on Quizplus for this Chatper
161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/19536
Sample Questions
Q1) Describe the concept of channel richness,specify the richest channel,and explain why it is so rich.
Q2) ____ refers to the amount of information that can be transmitted during a communication episode.
A) Channel richness
B) Electronic mail
C) Encoding
D) Upward communication
E) Feedback
Q3) ____ does not focus on a single receiver,uses limited information cues,and does not permit feedback.
A) Bulletins
B) Telephone conversations
C) Video conference
D) Face to face contact
E) A personal memo
Q4) Impersonal written media,including fliers and bulletins,are the lowest in channel richness.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Leading Teams
Available Study Resources on Quizplus for this Chatper
207 Verified Questions
207 Flashcards
Source URL: https://quizplus.com/quiz/19537
Sample Questions
Q1) A long-lasting,sometimes permanent team in the organization structure created to deal with tasks that recur regularly is called a(n)____________________.
Q2) A common cause of conflict includes scarce resources.
A)True
B)False
Q3) An accommodating style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.
A)True
B)False
Q4) An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.
A)True
B)False
Q5) As a common way group norms develop,critical events are norms the team brings from the outside.
A)True
B)False
Q6) List the five stages of team development.
Q7) List the four ways team norms develop.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/19538
Sample Questions
Q1) CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy their products.They are interested in gathering data on product quality,customer service orientation,and customer satisfaction.This is an example of A) a concurrent control.
B) a feedback control.
C) a feedforward control.
D) preliminary control.
E) preventive control.
Q2) Within the balanced scorecard,customer service indicators measure things such as employee retention and satisfaction.
A)True
B)False
Q3) ________ control is the process of setting targets for an organizations expenditures.
A) Quality
B) Income
C) Budgetary
D) Systems
E) Supply chain
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 16: Appendix-Managing Human Resources and Diversity
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/19539
Sample Questions
Q1) Americans pay close attention to appearance.
A)True
B)False
Q2) A process that uses multiple raters,including self-rating,to appraise employee performance and guide development refers to 180-degree feedback.
A)True
B)False
Q3) Job description is the process of determining the skills,abilities,and other attributes a person needs to perform a particular job.
A)True
B)False
Q4) Traditional dimensions of diversity such as work style,communication style,and educational or skill level are particularly relevant in the organizational setting.
A)True
B)False
Q5) Stereotypes assume that all members of a group have the same characteristics. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18