Public Administration
Exam Answer Key
Course Introduction
Public Administration explores the principles, processes, and structures of governmental organizations, focusing on how public policies are developed, implemented, and evaluated. This course examines the roles and responsibilities of public administrators, emphasizing ethical decision-making, organizational behavior, and the challenges of managing public resources. Students will analyze real-world case studies to better understand issues such as accountability, transparency, public service delivery, and the impact of political, economic, and social factors on administrative practices at local, national, and global levels.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 5th Edition by Robert B. Denhardt
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14 Chapters
546 Verified Questions
546 Flashcards
Source URL: https://quizplus.com/study-set/1108 Page 2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/21788
Sample Questions
Q1) All of the following apply to the management of behavior in organizations EXCEPT:
A) It is multifaceted.
B) It is somewhat unpredictable.
C) It is challenging.
D) It is controllable.
Answer: D
Q2) The management of organizational behavior in the public sector does not concern governance in the public interest.
A)True
B)False
Answer: False
Q3) Improvements to organizational processes, structure, and performance require ______.
A) management through people
B) management of people
C) management by engagement
D) none of these
Answer: A
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Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21789
Sample Questions
Q1) For an employee with the ______ career anchor, flexibility is of primary importance.
A) lifestyle
B) autonomy
C) entrepreneurial creativity
D) pure challenge
Answer: B
Q2) All of the following were identified as characteristics of those with an internal locus of control EXCEPT for ______ .
A) engaging in actions to improve their environment
B) asking more questions
C) remembering more information
D) believing that what happens is caused by others
Answer: D
Q3) The human value orientation views people and relationships in a negative manner.
A)True
B)False
Answer: False
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Chapter 3: Fostering Creativity and Innovation
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21790
Sample Questions
Q1) Which of the following is an accurate statement?
A) Skills can be learned, whereas characteristics cannot.
B) Skills can be learned, whereas characteristics develop over time.
C) Skills develop over time automatically, while characteristics need effort.
D) Skills and characteristics are both pre-set intrinsic qualities, which may develop over time with concentrated effort.
Answer: A
Q2) The five steps of the creative process are ______.
A) preparation, incubation, illumination, verification, and implementation
B) verification, incubation, concentration, idealization, and preparation
C) incubation, discussion, illumination, verification, and implementation
D) preparation, concentration, incubation, illumination, and verification
Answer: D
Q3) Enumerate and explain key impediments to creativity in an organizational setting, using examples where appropriate.
Answer: Answers may vary. A strong answer will explain and provide examples for the following impediments: defining the problem incorrectly, judging ideas too quickly, stopping at the first acceptable idea, lack of support, and hostility to sharing knowledge.
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5
Chapter 4: Managing Stress
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21791
Sample Questions
Q1) Compare and contrast "lifestyle adjustment" and "attitude adjustment" as ways to cope with and manage stress.
Q2) ______ refers to the fairness of the process used in making a decision.
A) distributive justice
B) punitive justice
C) procedural justice
D) interactional justice
Q3) Research suggests that ______.
A) happier workers cope with stress more efficiently than their unhappy counterparts
B) happier workers are not necessarily able to cope with stress more efficiently than their unhappy counterparts
C) unhappy workers do not cope with stress
D) unhappy workers know how to handle stress better than their happy counterparts
Q4) Stress can be a cause of workplace violence.
A)True
B)False
Q5) What are the causes and consequences of stress?
Q6) Describe the various stages in the general adaptation syndrome.
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Chapter 5: Decision-Making
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21792
Sample Questions
Q1) Decision-making is not a random process.
A)True
B)False
Q2) ______ occurs when people may perceive that it is in their best interest to remain ignorant.
A) indirect blindness
B) motivated blindness
C) immoral imagination
D) moral imagination
Q3) ______ refers to identifying the decision and testing the validity of that decision.
A) Assessment
B) Action
C) Analysis
D) Application
Q4) In terms of ensuring quality in a decision, we should ______.
A) engage only a few select individuals
B) engage a wide variety of individuals
C) only engage the primary decision-maker
D) none of these
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Chapter 6: Motivation and Engagement
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/21793
Sample Questions
Q1) Motivation can be defined as the cause that ______.
A) makes people achieve the impossible
B) enables people to achieve beyond their normal means
C) makes people do what they do
D) disables people from making mistakes
Q2) Baby boomers grew up in the post-WWII era, with general prosperity. They represent the largest generational group in the workplace and tend to embrace change and personal growth and to question rules.
A)True
B)False
Q3) According to the equity theory, motivation is a consequence of ______.
A) perceived equity
B) perceived equitable relief
C) perceived inequity
D) none of these
Q4) Goal-setting and expectancy theories are compatible approaches to increasing motivation.
A)True
B)False
Q5) Discuss Marcum's arguments on the flaws in motivational theories.
Page 8
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Chapter 7: Leadership in Public Organizations
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21794
Sample Questions
Q1) The readiness of an individual or a group to perform a specific task depends on the ______ and ______ to perform the task.
A) aptitude; readiness
B) facility; enthusiasm
C) ability; willingness
D) capacity; motivation
Q2) For ______ cultures, successful leaders should be supportive and paternalistic.
A) individualistic
B) collectivist
C) socialist
D) all of these
Q3) Compare and contrast managers and leaders. What are the similarities, if any? What are the differences, if any? Discuss, providing relevant examples where appropriate.
Q4) In earlier studies of leadership, factors such as age, height, weight, and appearance seemed to have everything to do with leadership.
A)True
B)False
Q5) What makes a good leader?
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Chapter 8: Power and Organizational Politics
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21795
Sample Questions
Q1) Which of the following tactics help people to gain power, exercise influence, and balance the power of others in organizations?
A) using ambiguity
B) forming coalitions
C) incurring obligations
D) all of these
Q2) ______ requires the ability to read and respond to changing situations and also communicate this ability to others as sincere and genuine.
A) networking ability
B) interpersonal influence
C) social astuteness
D) apparent or perceived sincerity
Q3) ______ power occurs where there are differing spheres of influence between parties.
A) Overt
B) Integral
C) Intercursive
D) Coercive
Q4) Compare and contrast the different sources or bases of power.
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Chapter 9: Communicating Effectively With Others
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21796
Sample Questions
Q1) Variation in our tone of voice or in its pitch, expression, or rate of speed is known as
A) paralinguistics
B) occulesics
C) linguistics
D) kinesics
Q2) According to your textbook, people in the United States think at a rate of about ______ words per minute and speak at a rate of about ______ words per minute.
A) 500; 150
B) 150; 500
C) 450; 200
D) 200; 450
Q3) ______ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.
A) Misunderstanding
B) Distortion
C) Misrepresentation
D) Semantics
Q4) Identify some of the barriers to effective communication.
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Chapter 10: Working in Groups and Teams
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37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/21797
Sample Questions
Q1) All of the following conditions need to be met in order for a team to be effective EXCEPT for ______.
A) commitment to goals on the part of the team and senior management
B) opportunity for teamwork as created by senior management or other individuals
C) clarity of goals as provided or developed by the team
D) lack of challenges from customers and competitors
Q2) Training of team members should include ______.
A) action skills
B) mathematic skills
C) public-speaking skills
D) reading skills
Q3) External dimensions include ______.
A) physical ability
B) religion
C) age
D) seniority
Q4) Commitment from top management is imperative.
A)True
B)False
Q5) Compare and contrast groups and teams. How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/21798
Sample Questions
Q1) People tend to give reasons such as unstable causes, judgments, and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.
A)True
B)False
Q2) According to Wagner and Hollenbeck (1998), which of the following is a benefit of conflict?
A) Conflict lessens social tensions.
B) Conflict supplies feedback.
C) Conflict helps to stimulate innovation.
D) all of these
Q3) High levels of conflict on city councils were associated with ______.
A) stress
B) diminished performance
C) failure
D) all of these
Q4) "Conflict intelligence" is defined as the ability to read conflict situations and respond to ways that can resolve the conflict.
A)True
B)False
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Chapter 12: Organizational Culture and Change
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21799
Sample Questions
Q1) As long as our thinking is governed by habit, we will continue to re-create institutions as they have been.
A)True
B)False
Q2) ______ changes are highly analytical, technical, and help establish the momentum for change.
A) Incremental
B) Discontinuous
C) Strategic
D) Crisis
Q3) Organizational learning starts with individual learning.
A)True
B)False
Q4) Successful changes in an organization's culture typically occur over a short period of time.
A)True
B)False
Q5) OD represents a particular philosophy. According to Golemniewski (1972), what values are included in this philosophy?
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Chapter
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/21800
Sample Questions
Q1) When a service is rated high in terms of importance but low in terms of performance, this indicates that ______.
A) there is an opportunity for reallocating resources
B) service improvements are required
C) customers' expectations should be lowered
D) resources are allocated appropriately
Q2) Major developments in public policy are likely to occur through a difficult and convoluted process of bargaining and negotiation.
A)True
B)False
Q3) The role of public and nonprofit administrators and the standards by which administrative performance will be judged have changed.
A)True
B)False
Q4) More active forms of citizen involvement include ______.
A) community workshops
B) leadership development
C) referenda
D) all of these
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Chapter 14: Managing Behavior in the Public Interest
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21801
Sample Questions
Q1) Despite the conventional wisdom that public employees crave the security and structure of bureaucratic jobs, public servants are people who are motivated by their desire to make a difference in the lives of others.
A)True
B)False
Q2) How can one manage his or her own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of democratic governance? Be sure to include motivation, communication, and leadership strategies, among other things, in your discussion.
Q3) Citizens, unlike business customers, are committed to matters that go beyond their short-term interests and are willing to assume ______ for what happens in their neighborhoods and communities.
A) drawbacks
B) costs
C) personal responsibility
D) jurisdictional challenges
Q4) Discuss the main tenets of the "new public service." How do they differ from traditional models?
Q5) Discuss the importance of being culturally competent.
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