Project Management
Midterm Exam
Course Introduction
Project Management introduces students to the essential concepts, tools, and techniques necessary for planning, executing, and controlling projects in a variety of organizational settings. The course covers project lifecycle phases, project scope, scheduling, resource allocation, risk management, budgeting, and stakeholder communication. Emphasizing industry-standard methodologies such as Agile and Waterfall, students learn to apply practical frameworks for successful project delivery. Through real-world case studies and team exercises, students develop skills in leadership, teamwork, and problem-solving, preparing them to manage projects efficiently and effectively across industries.
Recommended Textbook operations management 5th edition by r. dan reid
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Chapter 1: Introduction to Operations
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Sample Questions
Q1) At a factory,the transformation process is the physical change of raw materials and components into products.
A)True
B)False
Answer: True
Q2) In order to be successful with Web-based on-line shopping,companies must do all except which of the following?
A)manage distribution centers and warehouses
B)operate fleets of trucks
C)maintain adequate inventories of products
D)promise same-day delivery
E)schedule deliveries
Answer: D
Q3) Efficiency means being able to perform most activities.
A)True
B)False
Answer: False
Q4) What is the "role" of operations management?
Answer: To transform organizational inputs into outputs
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Chapter 2: Operations Strategy and Competitiveness
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Q1) Victoria's Secret has used the Internet to conduct a fashion show in order to boost sales.
A)True
B)False
Answer: True
Q2) Productivity gains in the service sector have been much lower than that of manufacturing.
A)True
B)False
Answer: True
Q3) Consider a pizza parlor.Which of the following would not be a valid productivity measure?
A)pizzas produced / number of workers used
B)pizzas produced / number of ovens
C)pizzas produced / cost of workers and ingredients
D)pizzas produced / cost of all inputs used
E)labor hours / pizzas produced
Answer: E
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Chapter 3: Product Design and Process Selection
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Sample Questions
Q1) Intermittent operations group their resources based on
A)requirements of the product
B)similar operations or functions
C)shape of the shop floor
D)abilities of the labor force
E)the number of machines
Answer: B
Q2) Name a reason for using ERP and a reason it might be difficult to implement.
Answer: Successful ERP projects improve coordination among an organization's resources while requiring substantial changes in workers' sense of control over their data and relationships with other departments.
Q3) Which of the following is not a step in product design?
A)final design
B)preliminary design and testing
C)idea development
D)conceptual design
E)product screening
Answer: D
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Chapter 4: E-Commerce and Supply Chain Management
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Sample Questions
Q1) Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale.This is an example of what?
A)Stupidity
B)Postponement
C)Fractionalization
D)Partitioning
E)Genericness
Q2) The greater the level of vertical integration,the higher is the level of outsourcing.
A)True
B)False
Q3) The amount of outsourcing in industry is increasing.
A)True
B)False
Q4) Supply chain management provides the company with a sustainable,competitive advantage.
A)True
B)False
Q5) What is the formula for the indifference point Q* in the make-or-buy decision.
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Chapter 5: Total Quality Management
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Sample Questions
Q1) SPC is
A)a direct substitute for continuous improvement
B)a replacement of the teamwork concept
C)a substitute for middle management
D)a fully subjective process
E)is not a substitute for continuous improvement
Q2) If suppliers meet preset quality standards,materials
A)will need minimal arrival inspections
B)will still require full arrival inspections
C)will be package in special approved containers
D)do not have to be inspection upon arrival
E)will be paid for at a premium cost
Q3) Who is the "grandfather of quality control?"
A)Walter Shewhart
B)W)Edwards Deming
C)Joseph Juran
D)Phillip Crosby
E)Genichi Taguchi
Q4) Reliability is described as a _____,______,or a _____
Q5) What are four dimensions of service quality?
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Chapter 6: Statistical Quality Control
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Sample Questions
Q1) Causes of variation that can be identified and eliminated are called what?
A)Random
B)Assignable
C)Identifiable
D)Stochastic
E)Common
Q2) A p-chart is used when we can compute only the number of defects but not the total sample size.
A)True
B)False
Q3) The A<sub>2</sub> factor includes how many standard deviations of ranges?
Q4) What are the three broad categories of statistical quality control?
Q5) What is a c-chart?
Q6) What is the formula for the sample standard deviation?
Q7) What is the formula for an R chart's center line?
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Chapter 7: Just-In-Time and Lean Systems
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Sample Questions
Q1) Just-in-time relies on __________ worker skills,meaning the ability of workers to perform many different tasks on many different machines.
A)Natural
B)Verbal
C)Intuitive
D)Manual
E)Cross functional
Q2) With regard to suppliers,JIT typically requires information sharing.
A)True
B)False
Q3) Which of the following is not a characteristic of bottom-round management?
A)Consensus management by committees or teams
B)Participation in quality circles
C)Decision making starts with discussion at the bottom level
D)Lack of consensus
E)Employees volunteering to help solve quality problems
Q4) Scheduling two,12-hour shifts and a 4-hour housekeeping and repair shift each workday is an example of ___________________.
Q5) What JIT concepts are applicable to service organizations?
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Chapter 8: Forecasting
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Sample Questions
Q1) Which of the following is not a step in Forecasting Seasonality?
A)Calculate a seasonal index for each season of each year
B)Divide this year's average seasonal demand by each average seasonal index
C)Average the indexes by season
D)Forecast demand for the next year and divide by the number of seasons
E)Calculate the average demand per season
Q2) Exponential smoothing forecasting methods requires a small amount of historical data.
A)True
B)False
Q3) Steve's Steak House uses exponential smoothing with trend (alpha = .10 and beta = .40)to forecast its weekly demand for chopped steak in the metro area.Average sales have been 1000 steaks per week,and the recent trend has been an increase of 20 steaks per week.Actual demand last week was for 1040 steaks.What should the forecast be for this week?
Q4) Companies that use collaborative planning,forecasting,and replenishment repeat its steps _____________________ and _____________________ annually.
Q5) The basic principles of forecasting are:
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Chapter 9: Capacity Planning and Facility Location
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Q1) It takes many pounds of milk to make one pound of cheese.Therefore,there are many cheese factories in dairy states because ________________________.
A)of reputation
B)"cheeseheads" eat a lot of cheese
C)of transportation costs
D)making cheese is a batch process
E)customers prefer domestic cheese
Q2) An excellent procedure that can be used with location factors that are qualitative is the factor rating method.
A)True
B)False
Q3) When discussing the capacity of a facility,we need what two types of information?
A)the amount of available capacity and the productivity of workers
B)the speed of the machines and the availability of labor
C)the amount of available capacity and the effectiveness of capacity use
D)the investment in equipment and the availability of labor
E)the investment in equipment and the number of workers
Q4) Discuss why marketing is important in making capacity decisions.
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Chapter 10: Facility Layout
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Sample Questions
Q1) What is Wal-Mart's primary consideration for its store layout decision regarding the number and size of aisles in its stores?
A)predictability
B)comfort
C)ease of navigation through the store
D)customer exposure to merchandise
E)inventory control
Q2) Which of the following is more like a product layout as compared to a process layout?
A)Resources used are specialized.
B)Facilities are less capital intensive.
C)Processing rates are slower.
D)Space requirements for inventory storage are higher.
E)Scheduling resources is more challenging.
Q3) Which of the following is least like a fixed-position layout?
A)farm
B)shipbuilding
C)bridge construction
D)building construction
E)car wash
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Chapter 11: Work System Design
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Sample Questions
Q1) Which of the following is not characteristic of time?based compensation systems?
A)wages are easily calculated
B)employees know what they will get in their regular paycheck
C)simplicity
D)normally used when measuring output per employee is not applicable
E)lower cost per unit than output?based systems
Q2) Which of the following issues would best be handled by a special-purpose team?
A)A machine on the shop floor occasionally malfunctions.
B)Particular items in a warehouse are difficult to find.
C)A proposal has been made to switch from rail to truck for both transporting incoming parts and product distribution.
D)Customers are complaining that they get charged twice for their purchases.
E)Forklifts have difficulty moving material in the factory because there is too much congestion in the aisles.
Q3) Jobs that are intrinsically satisfying to the employee are said to be ____________________.
Q4) Studying the detailed process for doing a job is called ___________________.
Q5) What are the characteristics of time-based compensation systems?
Q6) What are the steps in methods analysis?
Q7) What are the ways that standard times can help in planning and scheduling?
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Chapter 12: Independent Demand Inventory Management
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Sample Questions
Q1) When order quantities are higher,average transportation inventory is higher.
A)True
B)False
Q2) In general,if car company A has a smaller weeks of supply than car company B does,then car company A is using its inventory more effectively.
A)True
B)False
Q3) Any inventory turnover less than 4 is considered to be poor performance.
A)True
B)False
Q4) What inventory function protects against supply shortages?
Q5) Consider a periodic review system with a lead time of two weeks and a review period of seven weeks.If the average demand per week is 1000 units and 300 units of safety stock are held,what should the target inventory level be?
A)7300
B)1300
C)9000
D)9300
E)3300
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Chapter 13: Aggregate Planning
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Sample Questions
Q1) UPS is a company that hires a very high number of __________ and _________ workers.
A)steady,part time
B)older,wiser
C)seasonal,full time
D)part time,overtime
E)seasonal ,part time
Q2) A difficulty with back orders,even when the customer waits,can be ________________.
A)finding space to store the product
B)extra administrative costs
C)added inventory holding costs
D)possible deterioration of the product
E)that other customers will want back orders also
Q3) ___________________ is an important advantage of level production plans.
Q4) Nontangible capacity can be added by the use of an on-call labor pool.
A)True
B)False
Q5) Discuss some of the human resource concerns you should have when evaluating the production plan.
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Chapter 14: Resource Planning
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Sample Questions
Q1) The beginning inventory for any time period is equal to _____________________________________.
A)safety stock plus gross requirements from the previous period
B)scheduled receipts plus projected available quantity
C)planned orders plus scheduled orders
D)projected available quantity from at the end of the previous period
E)gross requirements less scheduled orders
Q2) Owens Corning reported savings of ______________ by using ERP.
A)$6 million
B)$16 million
C)$65 million
D)$600 million
E)$660 million
Q3) Given the following data:
(a)What are the workloads for periods 3,4,and 5?
(b)There are 168 hours of operating time per machine each period.How many machines should be operated for periods 3,4,and 5?
Q4) The three types of lot size rules are FOQ,L4L,and POQ.
A)True
B)False
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Chapter 15: Scheduling
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Sample Questions
Q1) Flow operations are often related to high volume production.
A)True
B)False
Q2) Which of the following is not an assumption of priority rules?
A)There is no variability in the setup time.
B)There is no variability in the run time of the job.
C)Multiple jobs are waiting to be processed.
D)Only a single job is waiting to be processed.
E)None of these answer choices are correct.
Q3) Which of the following is a measure of whether the job is done ahead of,on,or behind schedule?
A)average number of jobs in system
B)mean flow time
C)makespan
D)job tardiness
E)job lateness
Q4) Service organizations use different techniques such as _____________,___________,and ____________ for effective use of service capacity.
Q5) Define Johnson's rule.
Q6) What is a transfer batch?
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Chapter 16: Project Management
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Sample Questions
Q1) CPM was initially developed to plan and _______________ maintenance projects in chemical plants.
Q2) Define crashing as it relates to project management.
Q3) Crashing a schedule is reducing a project completion time by ___________________.
A)renegotiating with management
B)realign tasks in parallel
C)rearranging all tasks
D)throwing additional resources to the critical path
E)throwing less resources to the critical path
Q4) Critical path shows the _______________ completion time for the project.
Q5) Which of the following is not characteristic of adding safety time in the critical chain approach?
A)Probability and statistics provide no insights into the adding of safety time.
B)It can be added by basing time estimates on pessimistic experiences.
C)It is added at the end of the critical path.
D)It can be added by having more safety factors added at each level of management.
E)It can be added to offset possible global reductions in project length made by top management
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Chapter 17: Spreadsheet Modeling: an Introduction
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Sample Questions
Q1) In Excel,how can one select cells in a range without using the mouse?
A)Ctrl+Arrow Keys
B)Alt+Arrow Keys
C)Tab+Arrow Keys
D)F1+Arrow Keys
E)Shift+Arrow Keys
Q2) The Excel function that multiplies corresponding numbers in the two ranges and returns the sum of those products is the ________________ function.
Q3) When the "Formulas" box is checked under Tools/Options/View,what happens to the size of the columns?
A)The widths are cut in half.
B)There's no change in the column size.
C)The widths are doubled.
D)Columns containing items are doubled in size and empty columns are cut in half.
E)Their widths are automatically expanded to the size of the printed formulas.
Q4) In Excel,absolute references do not change when you copy them.
A)True
B)False
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Chapter 18: Introduction to Optimization
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Sample Questions
Q1) A constraint in Excel Solver consists of what three pieces of information?
Q2) Dane's aircraft muffler manufacturers have 1500 linear feet of steel on hand to manufacture the three top selling muffler sets.Super mufflers (S)provide $285 profit and common (C)mufflers' profit margin is $310,while the deluxe (D)muffler set provides a $400 profit margin.It costs Dane $310,$295,and $400 to build each muffler set,respectively.What is the objective function of Dane's aircraft muffler manufacturing?
A)Min S,C and D
B)MAX S,C,and D
C)Max 285S + 310C + 400D
D)Min 285S + 310C + 400D
E)Max 310S + 295C + 400D
Q3) The Village Butcher Shop traditionally makes its meat loaf from a combination of lean ground beef and ground pork.The ground beef contains 80 percent meat and 20 percent fat,and costs the shop 80 cents per pound; the ground pork contains 68 percent meat and 32 percent fat,and costs 60 cents per pound.Formulate a linear program to determine the amount each kind of meat that the shop should use in each pound of meat loaf if it wants to minimize its cost and to keep the fat content of the meat loaf to no more than 25 percent.
Q4) Describe guidelines for spreadsheet model development.
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Chapter 19: Waiting Line Models
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Sample Questions
Q1) Which of the following is least likely to be considered a finite customer population?
A)subassemblies in a just-in-time manufacturing environment
B)customers in an amusement park
C)fast food restaurant employees waiting to use the restroom
D)planes waiting to take off at an airport
E)a class of 10 students who might visit their professor during office hours
Q2) Which of the following is not one of the characteristics that define a service system?
A)the number of customers
B)the number of waiting lines
C)the number of servers
D)the arrival and service patterns
E)the service priority rules
Q3) List possible priority rules for waiting line systems.
Q4) Consider a single-line,single-server waiting line system.Suppose that customers arrive according to a Poisson distribution at an average rate of 60 per hour,and the average (exponentially distributed)service time is 45 seconds per customer.What is the average number of customers waiting in line?
Q5) What are the five characteristics that define a service system?
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Chapter 20: Master Scheduling and Rough-Cut Capacity Planning
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Sample Questions
Q1) In future periods,MPS Shipments - Customer orders between current and next scheduled MPS shipment is called ________________________.
Q2) Describe what CPOPF is.
Q3) Demonstrated capacity is the ______ capacity ______ from the actual performance data.
A)proven,calculated
B)desired,derived
C)historical,viewed
D)forecasted,estimated
E)extreme,targeted
Q4) A negative number in the available-to-promise row is ___________ a problem.
A)sometimes
B)always
C)usually
D)never
E)25%
Q5) Discuss why a negative number in the available-to-promise row is always a problem.
Q7) Discuss the Master scheduler responsibility. Page 22
Q6) Discuss the master scheduler's objectives when developing the MPS.
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