Professional Development
Test Bank
Course Introduction
Professional Development is designed to equip students with the essential skills and strategies necessary for personal and career growth in todays dynamic workplace. The course emphasizes effective communication, leadership, teamwork, and ethical decision-making, while also fostering self-awareness and goal-setting. Through interactive activities, reflective exercises, and real-world case studies, students will learn how to develop a professional identity, navigate organizational cultures, build networks, and adapt to change. By the end of the course, students will have a toolkit of practical skills and a personalized development plan to support their ongoing career advancement.
Recommended Textbook
Personal Development for Life and Work 10th Edition by Ann Masters
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16 Chapters
640 Verified Questions
640 Flashcards
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Chapter 1: Self-Esteem
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Sample Questions
Q1) Good sources of feedback include
A)counselors.
B)teachers.
C)employment supervisors.
D)all of these choices.
Answer: D
Q2) People with high self-esteem may avoid situations that make them uncomfortable.
A)True
B)False
Answer: False
Q3) Genuine self-esteem can
A)make you appear unapproachable.
B)make you more humble.
C)fill you with conceit and self-absorption.
D)none of these choices.
Answer: B
Q4) When you dislike yourself, you have low self-esteem.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Self-Development
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Sample Questions
Q1) An internship is a way to test your interests and abilities and build your self-confidence before you commit to a career program.
A)True
B)False
Answer: True
Q2) Goals and action plans should not change during your life span.
A)True
B)False
Answer: False
Q3) "To obtain an associate degree in fiber optics" would most likely be a A)strategy.
B)goal.
C)plan.
D)reward.
Answer: B
Q4) Mentoring is designed to benefit only the employee.
A)True
B)False
Answer: False
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Chapter 3: Attitude
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Sample Questions
Q1) When thinking about attitudes, it is important to remember that A)only you control what you think.
B)attitudes can and do change over time.
C)your attitude affects others.
D)all of these choices.
Answer: D
Q2) One person's attitude typically does not influence the attitudes of others in the workplace.
A)True
B)False
Answer: False
Q3) People with a high degree of optimism typically view events in their daily lives as A)negative.
B)boring.
C)positive.
D)none of these choices.
Answer: C
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Chapter 4: Image
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Sample Questions
Q1) A feeling of jealousy with regard to another's advantages, success, and possessions.
A)self-image
B)self-image characteristic
C)envy
D)self-esteem
E)feedback
Q2) Character and work ethic go hand in hand.
A)True
B)False
Q3) Diligence includes
A)working at a slow pace.
B)sending text-messages on office time.
C)working with energy and enthusiasm.
D)enunciating words correctly.
Q4) Correct enunciation helps insure that your listener received your message.
A)True
B)False
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6
Chapter 5: Communication Essentials
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Sample Questions
Q1) Eye contact is an ineffective form of nonverbal communication.
A)True
B)False
Q2) "I'm really hyped up about the merger!" is an example of
A)stereotyping.
B)a colloquialism.
C)a confusing message.
D)none of these choices.
Q3) You can beat back information overload by
A)recognizing that not all information can be examined.
B)developing an information management strategy that works for you.
C)trying to recognize quality information.
D)all of these choices.
Q4) An active listener
A)listens only for facts.
B)has a confident, positive attitude.
C)does not take notes.
D)avoids using body language.
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Chapter 6: Getting Your Message Across
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Sample Questions
Q1) Aggressive communicators
A)are defensive, faultfinding, and judgmental.
B)are unhappy because they cannot state what they think or feel.
C)work to create mutually satisfying resolutions.
D)none of these choices.
Q2) A good conversationalist
A)uses criticism of others to keep the listener's attention.
B)avoids unpleasant topics.
C)uses sarcasm and manipulation.
D)all of these choices.
Q3) Open questions usually seek single word answers.
A)True
B)False
Q4) Probing questions are used
A)to finalize a conversation.
B)to find out additional information.
C)as small talk.
D)none of these choices.
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Chapter 7: Communicating With Coworkers and Supervisors
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Sample Questions
Q1) A job description typically identifies
A)the supervisor's leadership style.
B)specific responsibilities and duties.
C)clothes to be worn.
D)all of these choices.
Q2) E-mail communications should not include A)usernames and passwords.
B)credit card information.
C)social security numbers.
D)all of these choices.
Q3) Tact requires good judgment, thought, and choosing your words carefully.
A)True
B)False
Q4) It is important to be able to accept the advantages enjoyed by others and express happiness over the accomplishments of others.
A)True
B)False
Q5) A tactful person offends others. A)True
B)False
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Chapter 8: Managing Conflict
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Sample Questions
Q1) Your consciousness of your own identity and self-worth.
A)resolution
B)conflict
C)ego
D)adjustment
E)simple conflict
F)brainstorming
G)conflict resolution
H)ego conflict
I)false conflict
J)values and beliefs conflict
Q2) Conflict can be resolved when both parties
A)agree to cooperate.
B)respect the opinions of all involved.
C)make an effort to be patient.
D)all of these choices.
Q3) Conflict is destructive when it undermines morale.
A)True
B)False
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Chapter 9: Meeting Essentials
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Sample Questions
Q1) Enables two or more people to hold a meeting via a telephone or a network connection.
A)webinar
B)status meeting
C)board meeting
D)agenda
E)minutes
F)management meeting
G)one-on-one meeting
H)videoconferencing
I)series meeting
J)teleconferencing
Q2) To prepare yourself mentally for a meeting,
A)practice looking confident and interested.
B)review the agenda.
C)find a quiet place to relax for five minutes before the meeting begins.
D)none of these choices.
Q3) A meeting evaluation is a necessary step to take before closing a meeting.
A)True
B)False
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Chapter 10: Applying Critical Work Skills
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Sample Questions
Q1) Decision making and problem solving are not related.
A)True
B)False
Q2) Before giving a speech in public
A)practice in front of a mirror or with a friend.
B)make small talk with members of the audience.
C)go over every part of the speech in your mind.
D)all of these choices.
Q3) Creativity can be developed by
A)being curious.
B)brainstorming alone.
C)being optimistic.
D)all of these choices.
Q4) Time wasters may include
A)conversations with your supervisor.
B)vertical thinking.
C)daydreaming.
D)all of these choices.
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Chapter 11: Developing Customer Focus
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Sample Questions
Q1) Unhappy customers
A)don't come back.
B)don't tell your business why they are unhappy.
C)tell others why they are unhappy with your business.
D)all of these choices.
Q2) In some situations, it is appropriate to lie to customers.
A)True
B)False
Q3) Which of these phrases would be inappropriate when speaking to a customer?
A)"It's not my fault."
B)"I wasn't your salesperson."
C)"We didn't manufacture the product."
D)All of these choices.
Q4) Your voice, speech patterns, vocabulary, and attitude do not affect a caller's impression of you and your company.
A)True
B)False
Q5) It is unnecessary to apologize to customers for any inconvenience a problem.
A)True
B)False
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Chapter 12: Valuing Diversity
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Sample Questions
Q1) Programs aimed at teaching employees how to get along in a diverse workplace.
A)stereotype
B)diversity
C)ageism
D)diversity training
E)prejudice
F)subtle discrimination
G)affirmative action
H)bias
I)sexual harassment
J)reverse discrimination
K)culture
L)discrimination
M)ethnocentrism
N)stereotyping
O)cultural conflicts
Q2) A bias is a way of thinking that allows you to be impartial about an issue, situation, or person.
A)True
B)False
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Chapter 13: Acting Ethically
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Sample Questions
Q1) You have a right to expect your employer to
A)award you bonuses for being the best bowler on the company sponsored team.
B)provide a somewhat safe work environment.
C)pay you a fair wage for your work.
D)none of these choices.
Q2) Right and wrong are often not as clear as distinguishing black from white.
A)True
B)False
Q3) Self-righteous people believe they are inferior to those around them.
A)True
B)False
Q4) As an employee, you are expected to A)look out for yourself.
B)use supplies and resources as you need them for work and personal use.
C)support your employer's purposes and goals.
D)all of these choices.
Q5) Employee loyalty is not highly valued by employers. A)True B)False
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Chapter 14: Developing Leadership and Managing Change
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Sample Questions
Q1) Most theorists consider the autocratic leadership style is the least effective.
A)True
B)False
Q2) The following technique(s) will demonstrate that you are preparing for a leader position
A)letting others win.
B)telling the truth.
C)picking up the slack.
D)all of these choices.
Q3) Leadership traits are developed by
A)reading books.
B)studying emotional intelligence.
C)introspection and observation.
D)all of these choices.
Q4) Trust is built over a short period of time.
A)True
B)False
Q5) Most persuasion takes place through words.
A)True
B)False
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Chapter 15: Getting the Job
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Sample Questions
Q1) If you have been in the workforce, your reference list should include at least one former employer.
A)True B)False
Q2) As you progress in your career, your work experience will become more important and relevant, and the education section of your resume will follow the experience section.
A)True B)False
Q3) Marketing, teaching, and selling are examples of technical skills. A)True B)False
Q4) Encourage others to tell you about their job search experiences so you can learn from each other.
A)True B)False
Q5) The contact information on your resume should not include an e-mail address. A)True B)False
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Chapter 16: Taking Charge of Your Career
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Sample Questions
Q1) If politics in the workplace appear to be unproductive or destructive,
A)take action immediately.
B)participate in the politics and go with the flow.
C)hold yourself above them.
D)all of these choices.
Q2) A system of determining how well an individual employee has performed his or her job during a period of time compared to a predetermined set of standards.
A)career strategy
B)performance appraisal
C)orientation
D)intellectual property
E)online social network
F)internal customers
G)Form W-2
H)employee handbook
I)Form I-9
J)Form W-4
Q3) It isn't necessary to read the Employee Handbook.Keep it handy for reference.
A)True
B)False
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