Professional Communication
Textbook Exam Questions
Course Introduction
Professional Communication explores the principles and practices of effective communication within professional settings. This course covers a range of topics including interpersonal communication, business writing, presentation skills, intercultural communication, and the use of digital media in the workplace. Students will learn how to craft clear, concise, and persuasive messages tailored to diverse audiences, as well as develop strategies for effective teamwork, conflict resolution, and ethical communication. Through practical assignments and real-world scenarios, the course aims to build confidence and competence in both written and oral communication, essential for success in todays dynamic professional environments.
Recommended Textbook
Business Communication Essentials 6th Edition by Courtland Bovee
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14 Chapters
1417 Verified Questions
1417 Flashcards
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Chapter 1: Understanding Business Communication in Todays Workplace
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29488
Sample Questions
Q1) In high-context cultures,________.
A)rules and expectations are spelt out through explicit statements
B)the primary role of communication is to exchange information
C)people rely less on cues to convey meaning
D)the conveyed meaning is encoded into the message itself
E)people rely more on circumstances surrounding the message to convey meaning
Answer: E
Q2) When writing for multilingual audiences,you should ________.
A)use slang and jargon
B)spell numbers out instead of using figures
C)use transitions sparingly
D)use abbreviations carefully
E)use long paragraphs and sentences
Answer: D
Q3) An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Mastering Team Skills and Interpersonal Communication
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) ________ lets people communicate,share files,review previous message threads,work on documents simultaneously,and connect using social networking tools.
A)Groupware
B)Firmware
C)Virtualizations
D)Operating systems
E)E-commerce systems
Answer: A
Q2) Which of the following is an aid to effective listening?
A)lack of common ground
B)ignoring personal biases
C)prejudgment
D)listening selectively
E)selective perception
Answer: B
Q3) The productivity of meetings is independent of its timings.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Planning Business Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following types of communication is best for encouraging interaction,expressing emotion,or monitoring emotional responses?
A)print
B)oral
C)visual
D)electronic
E)multimedia
Answer: B
Q2) An example of a specific purpose for a business message would be to ________.
A)impart information to the audience
B)inform employees about the new vacation policy
C)persuade readers to take an action
D)obtain audience participation and collaboration
E)initiate a conversation about a product
Answer: B
Q3) Media richness refers to the relative costs of advertising in the various mass media.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Writing Business Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In general,written communication ________.
A)cannot use the "you" attitude
B)allows the writer to adjust the message according to the audience's reaction
C)requires more tact than oral communication
D)offers immediate feedback for a message
E)is only used when an informal approach is required
Q2) Words or phrases that connect ideas by showing how one thought is related to another are called ________.
A)clichés
B)jargon
C)transitions
D)buzzwords
E)slang
Q3) Which of the following is NOT a way to avoid bias in communications?
A)rewording sentences to use "they" or to use no pronoun at all
B)putting the disability first and the person second
C)avoiding sexist language
D)mentioning the age of a person only when it is relevant
E)avoiding identification on the basis of race or ethnic origin
Q4) Discuss the various types of biases and methods to avoid these.
Page 6
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Chapter 5: Completing Business Messages
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Identify four software tools that can help you revise messages,and explain the risks of using them.
Q2) Which of the following will identify a hedging sentence?
A)"yes" and "no"
B)"may" and "seems"
C)"yesterday" and "today"
D)"absolutely" and "sincerely"
E)"confident" and "doubtful"
Q3) Jacob's teacher asked him to rewrite his book report to make it clear and concise.He asks his friends for advice about editing his document.Which of the following recommendations is useful for Jacob?
A)Verbs should be changed into nouns or adjectives wherever possible.
B)Hedging can strengthen your argument if you are sure of your facts.
C)Avoid parallelism, it makes sentences more difficult to read.
D)Keep the subject and predicate of the sentence as close together as possible.
E)Nouns are useful modifiers, so stringing many nouns together increases clarity.
Q4) Explain the influence of sentence length on readability and keeping readers' interest.
Q5) List and explain the four techniques for making documents more concise.
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Chapter 6: Crafting Messages for Electronic Media
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Which of the following is true about using IM and text messaging for brief business messages?
A)Text messaging is the preferred mode of communication over IM for brief business messages.
B)IM is used extensively for conversational exchanges, and the technology is replacing both email and voice mail in many situations.
C)Text messaging is more informal in its approach to business communication when compared to IM.
D)IM does not require user authentication unlike text messaging.
E)Messages sent through IM can easily be logged for later review and archived.
Q2) In which of the following situations should you use a printed message over electronic alternatives?
A)when you are communicating with a person who is in a different location
B)when you need a permanent, unchangeable, or secure record
C)when you need to build a close interpersonal relationship
D)when you need to have an interactive discussion
E)when you need a relatively inexpensive medium of communication
Q3) Compare and contrast the concept and use of blogging and microblogging for business communication.
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Page 8
Chapter 7: Writing Routine and Positive Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A ________ is a specialized document used to share information with the news media.
A)boilerplate
B)manifesto
C)newsfeed
D)claim
E)press release
Q2) In order to write a successful news release,you should ________.
A)use positive, self-congratulatory adjectives and adverbs
B)cover multiple, unrelated news items at once
C)write in long descriptive sentences and paragraphs
D)put your most important idea first
E)include extraneous facts to add interest
Q3) Offer a few suggestions for writing condolence messages.
Q4) How should you respond to a customer's claim when your company is at fault?
Q5) When using the body of your message to explain multiple requests,start with the most important request.
A)True
B)False
Q6) Outline an effective strategy for writing routine replies and positive messages.
Page 9
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Chapter 8: Writing Negative Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of the following is a guideline for making a clear statement of the bad news when organizing a negative message using the indirect method?
A)Put the bad news as the main clause of a compound or complex sentence.
B)Avoid putting the bad news in parenthetical expressions.
C)Maximize the space or time devoted to the bad news.
D)Put the bad news in the beginning or end of a paragraph.
E)Deemphasize the bad news.
Q2) Responding effectively to rumors and negative information in a social media environment requires companies to ________.
A)respond to each and every rumor
B)continually engage with stakeholders
C)reply immediately and spontaneously
D)limit their online presence
E)limit the use of RSS feeds and automated reputation analysis
Q3) When communicating negative organizational news,multiple media should be used to reach out to affected audiences.
A)True
B)False
Q4) What are the guidelines for handling bad news about transactions?
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Chapter 9: Writing Persuasive Messages
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) All of the following are ways to reinforce your position in persuasive messages,EXCEPT ________.
A)using vivid language
B)using metaphors
C)using anecdotes
D)pointing out benefits to the audience
E)using jargon and complex language
Q2) Which of the following is a common mistake made when developing persuasive arguments?
A)connecting with your audience on an emotional level
B)resisting compromise
C)using a conversational approach
D)using vivid language
E)using a soft sell approach
Q3) "This bike has four gears and a built-in GPS system." This statement describes the selling features of the bike.
A)True
B)False
Q4) Outline at least four legal aspects that must be considered when developing marketing and sales messages.
Page 11
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Chapter 10: Understanding and Planning Reports and Proposals
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) When addressing a potentially skeptical or hostile audience,it is best to use the direct approach and focus on the conclusions or recommendations to convey the main idea.
A)True
B)False
Q2) Proposals are grouped into two general categories: internal proposals that request decisions from managers from within the organization; external proposals request decisions from parties outside the organization.
A)True
B)False
Q3) Proposals which request decisions from parties outside the organization are
A)grant proposals
B)project status proposals
C)trouble shooting proposals
D)diligence proposals
E)personal activity proposals
Q4) Describe the ways in which analytical reports and proposals differ.
Q5) Describe a work plan and list the elements of a detailed work plan.
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Chapter 11: Writing and Completing Reports and Proposals
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/29490
Sample Questions
Q1) ________ introduce(s)important topics by helping readers get ready for new information.
A)The preface
B)The introduction
C)Transitions
D)Review sections
E)Preview sections
Q2) Review the merits of your approach in the introduction of the proposal.
A)True
B)False
Q3) To allow you to control how your document is displayed on your audience's computer,deliver the document ________.
A)using data visualization
B)in PDF format
C)in word processor format
D)using screencasts
E)through wikis
Q4) All formal reports do not have a title fly because it is optional.
A)True
B)False
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Chapter 12: Developing Oral and Online Presentations
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) The most important aspect of any presentation is ________.
A)the length of the electronic presentation
B)using the right tools that complement your presentation
C)knowing what the audience needs
D)to stick to the purpose of the presentation
E)getting the audience to receive, understand, and embrace your message
Q2) The last step while preparing an effective speaking outline is to ________.
A)prepare your bibliography or source notes; highlight those sources you want to identify by name during your talk
B)arrange your notes on numbered cards or use the notes capability in your presentation software
C)add delivery cues, such as places where you plan to pause for emphasis or use visuals
D)prepare the planning outline and then strip away anything you don't plan to say directly to your audience
E)condense points and transitions to key words or phrases
Q3) List and briefly describe the stages that should be included in the presentation outline.
Q4) What is the difference between defining your main idea and limiting your scope?
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Chapter 13: Building Careers and Writing Résumés
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A résumé should not be more than one page long.
A)True
B)False
Q2) Which of the following is true about résumés?
A)Recruiters don't need much information about you at the initial screening stage, and they probably won't read it.
B)Present your work experience in chronological order and avoid translating your past experience to the new position.
C)The purpose of your résumé is to list all your skills and abilities.
D)If you want a really good résumé, you need to have it prepared by a résumé service.
E)The more good information you present about yourself in your résumé, the better, so stuff your résumé with every positive detail.
Q3) Many companies judge the success of their recruiting efforts by the ________.
A)stringency of the hiring process
B)quality of hire
C)number of temporary contracts
D)quantity of applicants
E)experience of hiring managers
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Page 15
Chapter 14: Applying and Interviewing for Employment
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) During interviews,the objective of the ________ is to sell you on the advantages of joining the organization.
A)introduction stage
B)selection stage
C)ice breaker stage
D)final stage
E)screening stage
Q2) During a stress interview you might be asked pointed questions designed to anger or unsettle you.
A)True
B)False
Q3) Leading the conversation yourself and answering a question before the interviewer has finished asking it ________.
A)is being proactive, a quality appreciated by most employers
B)keeps the interview short, which is crucial when there are multiple applicants
C)is a rude interruption
D)helps you alter your response
E)gives you more time to plan your answer
Q4) Describe six of the common types of interviews.
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