Professional Communication
Solved Exam Questions
Course Introduction
Professional Communication explores the principles and practices of effective communication in professional contexts. The course covers topics such as audience analysis, message design, written and oral communication, and the use of technology in the workplace. Students will develop skills in crafting clear, concise, and persuasive messages, conducting meetings, delivering presentations, and collaborating in diverse teams. Through practical assignments and real-world scenarios, students will enhance their ability to communicate confidently and ethically in a variety of professional settings.
Recommended Textbook
Strategic Communication in Business and the Professions 7th Edition by Dan OHair
Available Study Resources on Quizplus
14 Chapters
549 Verified Questions
549 Flashcards
Source URL: https://quizplus.com/study-set/1678
Page 2
Chapter 1: Communication in Organizations
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/33279
Sample Questions
Q1) Problems with channels are one of the ten reasons listed for communication failure.
A)True
B)False
Answer: True
Q2) Using an appropriate channel is extremely important for communication exchanges to be successful.Which set of factors is most significant in determining channel appropriateness?
A) communication context (physical, social, chronological)
B) interference (self-generated, environmental, external)
C) field of experience (beliefs, values, attitudes)
D) message (verbal, proxemics, tactile)
Answer: A
Q3) In systems theory,for an organization to succeed,it should strive to be a(n)__________ System.
A) open
B) synergistic
C) closed
D) free
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The Model of Strategic Communication
Available Study Resources on Quizplus for this Chatper
36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/33280
Sample Questions
Q1) Next week,Clark will be giving his most important budget proposal presentation.He knows now,more than ever,he must carefully practice the presentation several times if he hopes to have the proposal accepted.Which component of the model of strategic communication is most applicable to this scenario?
A) goal setting
B) situational knowledge
C) communication competence
D) anxiety management
Answer: C
Q2) What are some of the advantages of communication openness?
A) Supervisors know everything that is going on, upper management can take control of decisions, and on
B) Role clarity, organizational performance, and information adequacy are improved.
C) Everyone knows what everyone else is doing, resulting in fewer misunderstandings and greater freedom.
D) There are no advantages to communication openness.
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Diversity in Business and the Professions
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/33281
Sample Questions
Q1) Which of the following is a type of nonverbal communication that affects pitch,stress, Tone,non -word sounds, and sound fillers?
A) chronemics
B) paralanguage
C) oculesics
D) proxemics
Answer: B
Q2) Attitudes are personal judgments about what is right and what is wrong.
A)True
B)False
Answer: False
Q3) Self -perspectives, organizational contexts, and discourse from conflict are all important components of
A) the cultural metaphor model.
B) the legal guidelines for diversity.
C) the cultural communication conflict triangle.
D) none of the above.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Listening Skills
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/33282
Sample Questions
Q1) Prejudices and biases improve the communication process because we can fall back on well -known stereotypes to speed up the listening process.
A)True
B)False
Q2) Listening is a(n)__________ process whereas hearing is a(n)__________ process.
A) voluntary, automatic
B) typical, atypical
C) passive, active
D) automatic, voluntary
Q3) In extreme cases,perception is replaced by __________,which is a preconceived negative Judgment or opinion formed without a basis in reality.
A) selection
B) barrier
C) framework
D) prejudice
Q4) Perception is the process of creating meaning based on experience.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Verbal and Nonverbal Skills
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/33283
Sample Questions
Q1) Why do communicators have to be concerned with intimate,personal,social,and Public zones in communication?
A) People differ according to their tolerance for space, so when a communicator violates the rules of personal space as dictated by these zones, she/he may offend Others.
B) There is not much to be concerned about because most people have the same personal space tolerances.
C) Intimate space and personal space are of no concern in the business context; only social and public zones merit attention.
D) These zones dictate parking places.
Q2) The communicator who is determining when to send a message and how long it should Be is considering
A) the time and duration of the message.
B) the appropriate context.
C) the receiver's level of communication apprehension.
D) how to impress others.
To view all questions and flashcards with answers, click on the resource link above.
7
Chapter 6: Leadership and Management Skills
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/33284
Sample Questions
Q1) In developing leadership skills,a person must start by being able to
A) organize people according to what they like to do.
B) decide which people will work well together.
C) draw on past experiences.
D) critically think about how to organize the members of the group.
Q2) According to Hart,which of the following are considered as words that convey certainty?
A) expand, mobilize, and support
B) assurance, confidence, and conviction
C) profit, budget, and overhead
D) rosy, reassuring, and bright
Q3) In Likert's Systems of Management,a system 1 style of management is task oriented and has a highly structured,authoritarian focus.
A)True
B)False
Q4) Certainty words are tangible and concrete words that reflect reality.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Work Relationships
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/33285
Sample Questions
Q1) People who provide customer service often deal with upset,difficult people.When Dealing with difficult customers day in and day out,employees should do which of the following?
A) Explain to the customers that their problem was caused by some unknown person and that nothing can be done to rectify their particular situations.
B) Listen carefully to the customers' complaints and then tell them that they will need to explain everything again for your supervisor because you are not qualified to assist them.
C) Listen to the customers' complaints, ensure the customers that you are assisting them the best you can, and maintain a professional demeanor.
D) Remember the adage that the customers are always right and provide them with what they want until they appear satisfied.
Q2) Which of the following guidelines is applicable to the management of diversity?
A) Get the most from employees based on their individual strengths.
B) Use stereotypes to classify people according to who will and will not work together.
C) Use stereotypes to advantage.
D) Remember that everyone belongs to some group.
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Interviewing Skills
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/33286
Sample Questions
Q1) Paying too much attention to the relationship and not enough to the overall purpose of The interview is a problem related to
A) communication.
B) competence.
C) anxiety.
D) goal setting.
Q2) Dress is not usually a significant factor in a job interview.
A)True
B)False
Q3) In the opening of the interview,when people evaluate each another on the basis of limited external information,such as stereotypes and outward appearance,they are forming
A) credibility.
B) motivation.
C) first impressions.
D) orientation.
Q4) Possible obstacles to a successful interview process may include lack of courtesy and forgetfulness.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Fundamentals of Group Communication
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/33287
Sample Questions
Q1) Group norms are almost always formally communicated to the members of the group.
A)True
B)False
Q2) A group member focused on enhancing his/her group can do so by
A) learning to accommodate the different types of roles each member plays in the group.
B) railroading their ideas through all group meetings.
C) defaulting their vote to someone more reliable in the group.
D) developing a support system of people who think just like themselves.
Q3) Behaviors that can be observed when a group is functioning include assumption of Roles,importance of influence,membership,common goals,leadership,and
A) eye contact.
B) communication pattern.
C) a large amount of interaction.
D) body movements.
Q4) Open -mindedness is a symptom of groupthink.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Meetings: Forums for Problem Solving 305
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/33288
Sample Questions
Q1) An agenda is a guide that specifies what is to be discussed,in what order,and for how long.
A)True
B)False
Q2) If you make an argument by citing two examples of previously failed products and Contend that a similar new product will also fail,what kind of reasoning are you using?
A) causal
B) comparative
C) sign
D) generalization
Q3) Which of the following best describes what it means to reach a consensus?
A) voting on the issue occurs
B) two -thirds of the members agree
C) a unanimous agreement on the issue is reached
D) group members agree to disagree
Q4) Analysis and reasoning are essentially the same thing.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Negotiation and Conflict Management
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/33289
Sample Questions
Q1) The goal of competitive bargaining strategies is to A) win at all costs.
B) win when consequences are minimal.
C) win as long as others win, too.
D) maximize goals of bargaining participants.
Q2) What is the first step in any negotiation session?
A) summarizing an offer
B) positioning
C) advancing an offer
D) countering an offer
Q3) Which conflict style is more concerned with personal goal achievement than with Relational stability?
A) collaborating B) accommodating C) compromising D) competing
Q4) It is not important to maintain a high level of enthusiasm during the bargaining process.
A)True
B)False
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Developing and Delivering Effective Presentations
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/33290
Sample Questions
Q1) Which of the following types of support material can be used to reduce large masses of Information into categories,to emphasize size,or to indicate trends?
A) explanations
B) statistics
C) examples
D) testimonials
Q2) When using a visual aid,focus your attention on the visual aid instead of the audience. This encourages the audience to focus on the visual aid also.
A)True
B)False
Q3) Transitions should be elaborate and infrequent.
A)True
B)False
Q4) A manuscript presentation and a memorized presentation are essentially the same.
A)True
B)False
Q5) People tend to resist a speaker's attempts to change them or provoke action.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Informative Presentations
Available Study Resources on Quizplus for this Chatper
36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/33291
Sample Questions
Q1) In a cause/effect pattern,the message is organized around the origins and the results of a series of events.
A)True
B)False
Q2) A demonstration is designed to answer "How" questions,such as "How does this work?"
A)True
B)False
Q3) The choice of an appropriate method of organizing a presentation depends on
A) the function of the presentation.
B) audience size.
C) the size of the room.
D) the length of the presentation.
Q4) In adapting to listeners,speakers have to take into account the __________ levels of the Audience.
A) knowledge, acceptance, and interest
B) acceptance, rejection, and intelligence
C) knowledge, size, and range
D) acceptance, size, and rejection
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Persuasive and Special Presentations
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/33292
Sample Questions
Q1) If a speaker wants to use the influence of an opinion leader for the presentation, He/she should be __________ about it.
A) shy
B) open
C) somewhat overt
D) elusive
Q2) The conclusion in a refutative presentation is the best place to expose the misunderstanding.
A)True
B)False
Q3) Which of the Maslow's needs includes sympathy,friendship,and acceptance?
A) basic needs
B) security needs
C) love and belonging needs
D)self -actualization needs
Q4) Who is one of the best subjects to use during a humorous speech?
A) your boss
B) yourself
C) the person who introduced you
D) the audience
To view all questions and flashcards with answers, click on the resource link above. Page 16