Professional Communication
Pre-Test Questions
Course Introduction
Professional Communication introduces students to the principles and practices of effective communication in professional settings. The course emphasizes written, oral, and digital communication skills essential for the workplace, including composing emails, reports, and proposals, as well as developing presentation and interpersonal abilities. Topics cover audience analysis, clarity, tone, cultural sensitivity, and ethical considerations. Through practical assignments, students learn to tailor messages for various professional scenarios, collaborate in teams, and utilize technology to enhance communication. By the end of the course, students will be equipped with the skills to communicate confidently and appropriately in diverse business and organizational environments.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd
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Page 2
Edition by Steven
Chapter 1: Communicating and Leading at Work
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Sample Questions
Q1) Laura is talking on the phone to her best friend about her weekend plans.The phone is which component of communication?
A)Noise
B)Feedback
C)Channel
D)Context
Answer: C
Q2) Public communication tends to be less formal and less structured than interpersonal or team communication.
A)True
B)False
Answer: False
Q3) Your textbook describes different perspectives on leadership,which of the following is NOT one?
A)Leaders make things happen.
B)Leaders create the extraordinary.
C)Leaders are born.
D)Leaders are ethical.
Answer: C
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Page 3
Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
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Sample Questions
Q1) Having an office with a window is an example of a(n) _.
A)leadership perk
B)motivation factor
C)hygiene factor
D)artifact
Answer: C
Q2) Explain why "becoming aware of your communication with yourself and others" is the first principle and the two steps it typically take to become self-ware.
Answer: Becoming aware of your own communication and others is the first principle because all of the other principles rely on this first step.If you are not aware of how you are communicating then it is not possible to use verbal and non-verbal communication,listen,or adapt my message.A person typically follows a two step process to becoming aware.The first step is being aware of how you and others communicate.The second step is to determine if the way you are communicating with others is effective.
Q3) An organization's culture will never change.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Using Verbal and Nonverbal Messages
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Sample Questions
Q1) Interjecting "ums","uha",and "hmm" into a conversation to signal that we are listening and interested in the conversation is called back-channel cues.
A)True
B)False
Answer: True
Q2) When texting,which of the following is NOT a guideline your textbook encourages?
A)Don't use text messages to convey important information.
B)Don't use emoticons.
C)Don't text anything confidential.
D)Introduce yourself in the message if the person doesn't have your number.
Answer: B
Q3) The study of touch is called .
A)kinesics
B)haptics
C)vocalic
D)proxemics
Answer: B
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Chapter 4: Listening and Responding
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Sample Questions
Q1) It is easy to do multiple things as you listen to someone.
A)True
B)False
Q2) Identify and define each of the five listening steps.
Q3) According to your textbook,a simple rule to help you listen for content and relational meanings and convert messages into knowledge is to .
A)look, listen, and understand
B)look, stop, and understand
C)stop, listen, and look
D)stop, look, and listen
Q4) Assuming listeners have selected and paid attention to your message,how can you help them understand,decode,or assign appropriate meanings to the message? Discuss three ways to help others understand your messages.
Q5) Listeners may have selected your message,but that doesn't mean they will necessarily pay attention to it.Identify three ways you can help others attend to your messages and provide an example for each.
Q6) To paraphrase is to repeat what someone has said.
A)True
B)False
Page 6
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Chapter 5: Adapting to Differences
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Sample Questions
Q1) According to your textbook,a person with a low willingness to communicate is perceived as having all of the following characteristics EXCEPT.
A)Less cooperative
B)Less insightful
C)Less ambitious
D)Less motivated
Q2) Rose is highly argumentative,compared to Leslie who is low argumentative.How can Rose adapt her communication to Leslie to enhance workplace communication?
Q3) A tendency to advocate strongly for one's own position on an issue and criticize the positions of other people is called .
A)argumentativeness
B)stubbornness
C)devil's advocate
D)message directness
Q4) Describe the four conversation rituals identified by Tannen and explain how these rituals can misfire.
Q5) Define communication apprehension and identify three ways highly apprehensive individuals tend to behave.
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Chapter 6: Relating to Others at Work
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Sample Questions
Q1) Which statement best represents a paradigm?
A)Not understanding each other's positions in a conflict
B)A worldview
C)A constant state of confusion
D)Negotiating strategy
Q2) Because co-workers usually have equal power,their relationships tend to be more task-focused than person-focused.
A)True
B)False
Q3) April is the manager of a local restaurant and she is telling John,a waiter the day's lunch specials. The communication exchange is best described as _.
A)upward communication
B)downward communication
C)horizontal communication
D)vertical communication
Q4) Define the two types of leaders on the workplace relationship continuum and identify which zone on the continuum is the most effective for leaders.
Q5) List the five guidelines for upward communication.
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Chapter 7: Interviewing Principles and Skills
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Sample Questions
Q1) Before the interview,Mike decides to develop questions around employment related topics such as job skills,prior work experiences,career path,and goals.According to your textbook,what aspect of "Structuring the Interview" is Mike conducting?
A)Identify interview topics
B)Write interview questions
C)Sequence interview questions
D)Conduct post-interview assessment
Q2) List and describe the three different interview structures.
Q3) List and describe the three skills needed to effectively prepare for an interview.
Q4) The interviewee is responsible for controlling the breadth and depth of questioning.
A)True
B)False
Q5) Explain the importance of appropriately arranging the physical setting of an interview.
Q6) List and describe the goal of the four types of interviews discussed in your textbook.
Q7) List the three criteria an effective interview must meet?.
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Page 9
Chapter 8: Interviewing Types
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Sample Questions
Q1) A document outlining the specific skills required for and basic duties of a particular position is referred to as a(n) .
A)job description
B)employment document
C)hiring document
D)occupational handbook
Q2) You should dress for a career-search information interview in the same way you would for a job interview.
A)True
B)False
Q3) Of the three interview types,an information-gathering interview is the most common and is one that leaders use daily.
A)True
B)False
Q4) Which of the following is NOT listed as one of the worst ways to look for a job?
A)Using the internet
B)Answering ads in a trade journal
C)Knocking on the door of any employer, factory, or office that interests you
D)Mailing out resumes to employers at random
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Chapter 9: Collaborating in Teams
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Sample Questions
Q1) During a very important team meeting,Marty is realizing that there are a few people dominating the conversation.In order to get others to participate he says,"I have only heard from a few of you.Sally,Jeff,and Mike,what do you all think we should do?" This statement represents which type of group role?
A)Task
B)Social
C)Individual
D)Power
Q2) When referring to the power bases,every group or team member has one source of power.
A)True
B)False
Q3) A(n) is negative,stubborn,and disagreeable without an apparent reason.
A)joker
B)aggressor
C)blocker
D)dominator
Q4) The role you assume in a group may depend on who else is in the group.
A)True
B)False
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Chapter 10: Enhancing Team Meetings
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Sample Questions
Q1) John Dewey lists five steps in the problem solving process.List and briefly describe each step.
Q2) The Delphi technique is also referred to as "silent brainstorming."
A)True
B)False
Q3) A group CANNOT have too much interaction.
A)True
B)False
Q4) Which of the following is recommended as a way to avoid groupthink?
A)Assign someone to be a devil's advocate.
B)Do not challenge ideas.
C)Do not allow others from the outside to review your decisions.
D)Consider only the cons of an idea.
Q5) Dana has the following items she needs to place on the agenda for the upcoming team meeting.What order should the items be placed in according to your textbook?
-Quarterly Reports (Information)
-New employee benefits (Positive Challenging Issue)
-Recent training feedback (Involves Everyone)
-Discussion over team budget (Negative Challenging Issue)
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Chapter 11: Developing Your Professional Presentations
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Sample Questions
Q1) Your listeners,not you,determine whether you have credibility.
A)True
B)False
Q2) Carl knows that he will be facing a hostile audience when he delivers his presentation on nuclear energy.Thus,he decides to start with an idea that he is certain that the audience agrees with before he moves on to move controversial topics.Which principle is Carl utilizing?
A)Recency
B)Primacy
C)Complexity
D)Signpost
Q3) According to Frank E.X.Dance, what percentage of time should you spend supporting your ideas?
A)25%
B)50%
C)90%
D)70%
Q4) List and briefly describe the sources of supporting material for a presentation.
Q5) Describe why someone might experience anxiety before giving a presentation.
Page 13
Q6) List and explain the four functions of a conclusion.
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Chapter 12: Delivering Professional Presentations
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Sample Questions
Q1) List the six tips for preparing a presentation with PowerPoint.
Q2) When considering whether to move your textbook's best advice?
A)Always move
B)Never move.
C)Be aware and adapt to your audience
D)The presentation topic determines whether to move
Q3) Anna was delivering a presentation on a new piece of software.She found a pamphlet that was really interesting and decided to let the class pass it around as she was speaking.According to your textbook,what might be the outcome of this strategy?
A)The audience will become more engaged.
B)Nothing.The pamphlet will neither distract nor engage the audience.
C)People in the audience will be distracted by passing the pamphlet around.
D)The audience will appreciate her willingness to share, which will increase her credibility.
Q4) What is conveyed through facial expressions and how does your textbook suggest you enhance them?
Q5) What is impromptu speaking,and list three suggestions for using it well?
Q6) What recommendations does your textbook make for the effective use of eye contact by a speaker?
Page 14
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Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
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Sample Questions
Q1) List and briefly explain the six suggestions given by your textbook when developing your sales message.
Q2) The process of drawing conclusions from evidence is known as .
A)evidence
B)reasoning
C)proof
D)visualization
Q3) Describe the key strategies for developing a briefing,a report,and a public relations presentation.
Q4) When presenting an award,you should talk about the history and significance of the award.
A)True
B)False
Q5) Which of the following is NOT a recommended strategy when facing an unreceptive audience?
A)Immediately announce your persuasive purpose.
B)Focus on areas of agreement.
C)Acknowledge audience members' opposing points of view.
D)Advance your strongest argument first.
Q6) List the four differences between training and education given by your textbook. Page 15
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Page 16
Chapter 14: Writing for Business
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Sample Questions
Q1) If your message is complex,then lean forms of media are most appropriate.
A)True
B)False
Q2) Nonparallel verbal messages include language and phrases that are symmetrical.
A)True
B)False
Q3) Which of the following is NOT listed as a suggestion for completing the back matter?
A)Glossary
B)Index
C)Appendix
D)Abstract
Q4) A perception the audience has that the writer cares and is concerned about their well-being is known as .
A)coherence
B)tone
C)goodwill
D)salutation
Q5) Explain how to deliver correspondence which contains bad news.
Q6) Explain the four guidelines for creating an effective sales proposal.
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Chapter 15: Managing Time: Managing Information
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Sample Questions
Q1) A written list is effective to help you .
A)define your goal
B)remain aware of what needs to be done
C)schedule time appropriately
D)identify resources needed
Q2) There is only one effective way to create a master list.
A)True
B)False
Q3) The first step in time management is _.
A)developing well-written goals and objectives
B)making a list of things to do
C)admitting you have a problem
D)schedule your day
Q4) What is an impact of technology on prioritizing?
A)It can create "unimportant urgency"
B)Allows most tasks to get overlooked
C)Decreases urgency
D)Increases importance
Q5) Explain how to use nonverbal cues to signal your availability to others.
Q6) List and briefly describe each of the five time management principles.
Page 18
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