Professional Communication
Exam Answer Key
Course Introduction
Professional Communication equips students with essential skills for effective interaction in workplace and professional settings. The course covers various forms of communication, including written, verbal, and nonverbal, and emphasizes clarity, conciseness, and audience awareness. Students will learn strategies for crafting persuasive emails, reports, proposals, and presentations. Additionally, the course addresses intercultural communication, teamwork, conflict resolution, and ethical considerations, preparing students to navigate diverse professional environments and enhance their career readiness.
Recommended Textbook
Business Communication Essentials 7th Edition by Courtland Bovee
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17 Chapters
1460 Verified Questions
1460 Flashcards
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Page 2
Chapter 1: Understanding Business Communication in Todays Workplace
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/29471
Sample Questions
Q1) Digital information fluency is often expected of employees by employers.
A)True
B)False Answer: True
Q2) Which of the following least supports the purpose of communication?
A)Providing data
B)Providing information
C)Providing inspiration
D)Providing control
E)Providing insight
Answer: D
Q3) When developing a communication for those who may not be comfortable with your language,what could make the communication easier to understand for the receiver?
A)Industry jargon
B)Words with several meanings
C)Long paragraphs
D)Limited transitions
E)Short, plain words
Answer: E
Page 3
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Chapter 2: Collaboration, interpersonal Communication, and Business Etiquette
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Whether the interaction takes place online or in person,creating and fostering positive relationships with colleagues,customers,and others can make or break your career.
A)True
B)False
Answer: True
Q2) Because business meetings that are conducted over meals are less formal,and often after regular work hours,it is appropriate to offer personal information over drinks.
A)True
B)False
Answer: False
Q3) The primary goal of content listening is to what?
A)To understand and retain information
B)To understand the logic of the argument
C)To determine the speakers intentions and motives
D)To understand the speakers feeling
E)To verify key points and look for a summary of a message
Answer: E
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Chapter 3: Planning Business Messages
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Every communication effort takes place in a particular situation,meaning you have a specific message to send to a specific audience under a specific set of circumstances.
A)True
B)False
Answer: True
Q2) The three-step writing process includes ________.
A)Planning, writing, proofreading
B)Planning, drafting, writing
C)Planning, writing, completing
D)Writing, editing, proofreading
E)Drafting, writing, proofreading
Answer: C
Q3) Which of the following is least likely to limit the scope of a message?
A)Overall length
B)Level of detail
C)Number of key points
D)Range of information
E)Time allowed for presentation
Answer: C
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Page 5
Chapter 4: Writing Business Messages
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100 Flashcards
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Sample Questions
Q1) When dealing with an emotional issue,the ability to distance yourself from the emotional aspect of the issue is called what?
A)Credibility
B)Honesty
C)Objectivity
D)Expertise
E)Confidence
Q2) When would a writer choose to use a passive voice?
A)When placing blame or giving credit
B)When creating an impersonal tone
C)When there is a need for strong sentence structure
D)When there is a need for writing that is direct and lively
E)When there is a desire to make the writing easier to read
Q3) In general,most business messages are written using what type of tone?
A)Conversational
B)Casual
C)Abstract
D)Formal
E)Objective
Q4) Identify and discuss several ways to build,maintain or repair credibility.
Page 6
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Chapter 5: Completing Business Messages
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100 Flashcards
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Sample Questions
Q1) Which of the following is a disadvantage of using too many sentences of 15-25 words in length?
A)Sentences this length can lack punch.
B)Sentences this length can lack informative power.
C)Sentences this length are harder to understand.
D)Sentences this length are harder to skim for key points.
E)Sentences this length make writing feel disconnected.
Q2) Discuss six tips for effective proofreading.
Q3) Long paragraphs are generally more effective than lists.
A)True
B)False
Q4) When evaluating the writing of someone else,what must be considered that one does not typically consider when editing their own work?
A)Informational needs of the audience
B)"You" attitude
C)Readability
D)Conciseness of the writing
E)Intent of the writer
Q5) Discuss aspects of production quality.
Q6) Describe concerns with distributing messages using digital communications.
Page 7
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Chapter 6: Crafting Messages for Digital Channels
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100 Flashcards
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Sample Questions
Q1) Which of the following helps to ensure an effective podcast?
A)Reading from a script
B)Having a clear beginning, middle and end
C)Speaking without the use of notes
D)Including a text copy of the podcast on the blog site
E)Using the commenting feature to support the backchannel
Q2) Brand socialization is a measure of how often consumers engage with a corporate website.
A)True
B)False
Q3) Which of the following is a disadvantage to signing up for RSS feeds?
A)The sites are curated.
B)The sites support the corporate mission.
C)The sites only collect data on specific areas of interest.
D)The sites require the reader to sort through the feeds to determine valuable information.
E)The sites use materials that are republished instead of original works.
Q4) Podcasts are considered to be media rich communication tools.
A)True
B)False
8
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Chapter 7: Writing Routine and Positive Messages
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Sample Questions
Q1) When attempting to write a positive message,what should the writer take care to do?
A)Thank the reader "in advance" for cooperating
B)Avoid offering additional services
C)Avoid trite saying that you may have heard or read
D)Avoid volunteering information about the request
E)Avoid placing the bad news first
Q2) What should be accomplished in the opening of a request for a recommendation?
A)The deadline for sending the letter should be mentioned.
B)The reader's memory of the relationship he/she had with the person referred should be triggered.
C)The full name and address of the person to whom the letter should be sent should be obvious.
D)An offer to pay for the service rendered should be included.
E)A neutral buffer statement or statements should be included.
Q3) When a response to a request for information is straightforward,a direct approach should be used.
A)True
B)False
Q4) Discuss effective strategies for writing routine business requests.
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Chapter 8: Writing Negative Messages
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Sample Questions
Q1) When providing the bad news,which of the following would do least to minimize the potential negative feelings from the bad news?
A)Devote as little space to the actual bad news as possible.
B)Devote as little time to the explanation of the bad news as possible.
C)Use specific and concrete terms to ensure understanding of the bad news.
D)Subordinate the news within a complex or compound sentence.
E)Place the bad news in the middle of the paragraph.
Q2) Which of the following would allow a company to monitor what stakeholders are saying about the company on social media sites?
A)Facebook "likes"
B)Automated reputation analysis
C)Twitter feeds
D)Blog threads
E)Stock prices
Q3) Conveying negative organizational news should only be done on social media sites that allow for little audience feedback.
A)True
B)False
Q4) Discuss steps to follow when developing a termination message.
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Chapter 9: Writing Persuasive Messages
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100 Flashcards
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Sample Questions
Q1) Conventional marketing and sales message are often prepared using the AIDA model.
A)True
B)False
Q2) Employees who are forced into accepting a decision or plan are generally more likely to react positively to the motivation.
A)True
B)False
Q3) Identify four common mistakes in persuasive communication and discuss how to avoid them.
Q4) How do effective business people view persuasion?
A)As a way to manipulate the audience
B)As a negative force for the marketplace
C)As a way to increase profit
D)As a way to align the audiences interest with the organizations
E)As a positive force in the marketplace
Q5) Discuss how to apply the AIDA model when framing your persuasive arguments.
Q6) Describe key steps in writing a persuasive claim and request for an adjustment.
Q7) Identify and discuss key steps when planning persuasive messages.
Page 11
Q8) Describe how mobile devices have changed marketing communications.
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Chapter 10: Understanding and Planning Reports and Proposals
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100 Flashcards
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Sample Questions
Q1) Identify and discuss issues to consider when selecting the channel and medium for a report or proposal.
Q2) Research should begin by developing a problem statement that defines why you are conducting the research.
A)True
B)False
Q3) Plans establish expectations and guidelines to direct future action.
A)True
B)False
Q4) To research facts and statistical information regarding countries,politics or the labor force,what type of resource should be used?
A)Almanacs and other statistical resources
B)Business books
C)Government publications
D)Newspapers and periodicals
E)Online databases
Q5) Discuss ways to better define and improve search results.
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Q6) Discuss the shortcomings of traditional search engines and identify and discuss alternatives.
Chapter 11: Writing and Completing Reports and Proposals
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100 Flashcards
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Sample Questions
Q1) Which of the following is represented by the most visually dominant design element?
A)The most controversial information
B)The most complex information
C)The most positive information
D)The most colorful information
E)The most important information
Q2) Which of the following would you find in the introduction section of a report,but not in the introduction section of a proposal?
A)Background or statement of the problem
B)Solution
C)Scope
D)Purpose
E)Report organization
Q3) Which of the following is best accomplished by using an organizational chart?
A)Showing geographic distribution of data
B)Structured narrative
C)Showing how functions interrelate
D)Identifying tag cloud groupings
E)Organizing "big data"
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Page 13
Chapter 12: Developing Oral and Online Presentations
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100 Flashcards
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Sample Questions
Q1) The scope of the presentation will be defined by the key points you want to make.
A)True
B)False
Q2) Describe how to create functional animation for a presentation.
Q3) A Prezi is a dynamic,nonlinear presentation tool suitable for technical discussions and speeches.
A)True
B)False
Q4) Which of the following will improve an online presentation?
A)Display complex information on one slide and leave it on the screen for as long as possible.
B)Do not allow any questions until all audience members have had a chance to synthesis the material.
C)Allow the use of as many different types of viewing technology as possible.
D)Send copies of presentation slides ahead of time.
E)Minimize the use of nonverbal feedback.
Q5) Identify and discuss ways to arouse interest in the audience when attempting to get the attention of the audience.
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Chapter 13: Building Careers and Writing Résumés
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Sample Questions
Q1) An online résumé can replace a traditional résumé during an interview.
A)True
B)False
Q2) When developing a strong résumé,the planning,writing and completing process should all be done at one time.
A)True
B)False
Q3) What steps can be taken in the planning phase of the writing process to best target your résumé to the reader and their informational needs?
A)Include as much jargon and industry specific buzzwords as possible.
B)Repeat all the terminology the company used in the advertisement.
C)Bold important phrases and concepts.
D)Research the profession, industry, company and managers you will send the résumé to.
E)Develop a blog to add depth and detail to the résumé.
Q4) Writing a résumé will help you prepare for interviewing and pre-employment testing.
A)True
B)False
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Page 15
Chapter 14: Applying and Interviewing for Employment
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Sample Questions
Q1) Which stage of the interview process allows an organization to filter out applications that are not a good fit for the position?
A)Screening stage
B)Selection stage
C)Face to face interview stage
D)Final evaluation stage
E)Group interview stage
Q2) In addition to being able to handle the responsibilities of the position,what else do employers look for?
A)A candidate who will be a good fit for the organization
B)A candidate with a lower starting salary
C)A candidate who has extensive experience in a similar position
D)A candidate who can be easily trained
E)A candidate who is flexible
Q3) What is the job candidate's goal during an interview?
A)To exchange information
B)To verify information given on the résumé
C)To fill a job opening
D)To find the right match for the candidate's goals and capabilities
E)To maximize salary potential
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Chapter 15: Format and Layout of Business Documents
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20 Flashcards
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Sample Questions
Q1) When preparing a formal report that will be bound,leave at least a
A)uniform 2-inch margin on all sides.
B)2-inch margin at the top and bottom and a 1-inch margin on the sides.
C)1-inch margin on three sides and a 1 1/2-inch margin on the bound side.
D)uniform 1 1/2-inch margin on all sides.
Q2) To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings
A)are never made of colored paper.
B)are addressed in capital letters.
C)include all mailing instructions below the address area.
D)change based on envelope size.
Q3) If you include an attention line in a business letter,you should place it
A)at the first line of the inside address.
B)below the salutation.
C)two lines below the complimentary close.
D)below the company name.
Q4) In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.
A)True
B)False
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Chapter 16: Documentation of Report Sources
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Sample Questions
Q1) The purpose of a superscript in text is to let the reader know
A)to read the marked line more carefully.
B)how many sources the author consulted.
C)that the report is scholarly.
D)to look for source information.
Q2) The Modern Language Association of America recommends compiling the list of references after you've written your report.
A)True
B)False
Q3) The American Psychological Association (APA)style uses ________ to document report sources in text.
A)the author-date system
B)the author-page number system
C)superscripts and footnotes or endnotes
D)full citations within the text itself
Q4) If you use unpublished materials,such as doctoral dissertations or public speeches,as information resources,you do not need to cite them in your report.
A)True
B)False
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Chapter 17: Correction Symbols
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Sample Questions
Q1) If an idea is marked as being incomplete,what should happen to that idea?
A)It should be eliminated.
B)It should be cited.
C)It should be indicated as a personal point of view.
D)It should be developed further.
Q2) When asked to rewrite something as a complete sentence,what is most likely the problem?
A)There is a dangling modifier.
B)There is a sentence fragment.
C)There is a nonrestrictive clause or phrase.
D)There is an incorrect preposition.
Q3) When using the "you attitude," what should be emphasized?
A)The needs of the writer
B)The active voice
C)Tone
D)The needs of the reader
Q4) The abbreviation WD indicates a wrong word has been used.
A)True
B)False
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