Production and Operations Management Practice Questions
Course Introduction
Production and Operations Management explores the fundamental principles and practices involved in the efficient creation of goods and delivery of services within organizations. This course examines key concepts such as process design, capacity planning, inventory management, quality control, project management, and supply chain coordination. Students will learn how to analyze and improve production systems, optimize resource utilization, and implement strategies to enhance productivity and competitiveness. Emphasis is placed on integrating contemporary tools and techniques to solve operational challenges in both manufacturing and service environments.
Recommended Textbook
Operations and Supply Chain Management The Core 3rd Edition by F. Robert Jacobs
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14 Chapters
1161 Verified Questions
1161 Flashcards
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Page 2
Chapter 1: Operations and Supply Chain Management
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84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/61461
Sample Questions
Q1) Which of the following are defined as core goods?
A) Chemicals
B) Airlines
C) Data storage systems
D) Hotels
E) None of the above
Answer: C
Q2) Planning is where a firm must determine how anticipated demand will be met with available resources.
A)True
B)False
Answer: True
Q3) "Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Strategy and Sustainability
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54 Verified Questions
54 Flashcards
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Sample Questions
Q1) In a partial measure of productivity the denominator of the ratio would include all resources used or all inputs.
A)True
B)False
Answer: False
Q2) Once an operations strategy is adopted and articulated,the primary emphasis becomes perfecting the system of activities that make up the strategy through detailed refinements over a long period of time.
A)True
B)False
Answer: False
Q3) Infrastructure decisions within operations strategy include the selection of the appropriate technology,the role of inventory and the location of facilities.
A)True
B)False
Answer: False
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Chapter 3: Forecasting
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/61459
Sample Questions
Q1) Distinguish between strategic and tactical forecasts. Answer: Strategic and tactical forecasts are described in the chapter introduction.A successful response to this question will contain some of the following explanation. Strategic forecasts are for very high-level demand analysis.What do we expect the demand to be for a group of products over the next year,for example? These forecasts are used to help set the strategy of how,in an aggregate sense,we will meet demand. Tactical forecasts are also needed for how a firm operates processes on a day-to-day basis.For example,to answer questions like when should the inventory for an item be replenished,or how much production should we schedule for an item next week? These tactical forecasts' goal is to estimate demand in the relative short term,a few weeks or months.Tactical forecasts are important to ensure that in the short term we are able to meet customer lead time expectations and other criteria related to the availability of our products and services.With this question,some student responses go too far and attempt to distinguish forecasting methodologies that are "best" for one type of forecast or the other.Typically,these responses are far from the mark.
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Page 5
Chapter 4: Strategic Capacity Management
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) Describe the relationship between capacity utilization and quality in a service operation.
Q2) In solving a decision tree problem,calculations start at the ends of the "branches" of the tree and work backwards to the base of the tree.
A)True
B)False
Q3) A decision tree problem does not need probabilities or payoffs to generate a solution.
A)True
B)False
Q4) The objective of strategic capacity planning is to determine the overall capacity level of capital intensive resources (including facilities,equipment,and overall labor force size)that best supports the company's short-range competitive strategy.
A)True
B)False
Q5) Outsourcing is a common source of external capacity.
A)True B)False
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Chapter 5: Projects
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77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/61457
Sample Questions
Q1) A series of projects that are organized in such a way that each project utilizes people from different functional areas is using which of the following organizational structures?
A) Matrix project
B) Integrated Task Force
C) Functional project
D) Pure project
E) Cross-functional flexible team
Q2) For an activity in a CPM analysis,the Early Start time is 8 and the Late Start time is 10.Which of the following statements is true?
A) The Late Finish is 12
B) The Early Finish is 10
C) The slack for this activity is 2
D) The duration of this activity is 2
E) The activity is on the critical path
Q3) What is the most basic requirement of an EVM system?
Q4) What do the initials EVM stand for?
Q5) What are "project milestones?"
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Chapter 6: Manufacturing and Service Processes
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) The essential issue in satisfying customers in the make-to-stock environment is to balance the cost of the finished item against the willingness of the consumer to pay for it.
A)True
B)False
Q2) The closer the customer is to the customer order decoupling point the longer it takes the customer to receive the product.
A)True
B)False
Q3) The placement of which of the following is not determined by production process organization decisions?
A) Departments
B) Workgroups
C) Workstations
D) Machines
E) Emergency exits
Q4) An example of an assemble-to-order firm is Dell Computer.
A)True
B)False
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Chapter 7: Service Processes
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) Joining a line at an airport shoeshine stand where there are five people shining shoes puts you in which type of queuing system line structure?
Q2) Which of the following is a suggestion for managing queues presented in the textbook?
A) Train your servers to be friendly
B) Tell customers that the line should encourage them to come during slack periods
C) Give each customer a number
D) Periodically close the service channel to temporarily disperse the line
E) Use humor to defuse a potentially irritating situation
Q3) Which following queue discipline is discussed in the textbook?
A) Emergencies first
B) Garner-Whitten formula
C) Newest customer first
D) Patient customers last
E) None of the above
Q4) An important aspect of service products is that they cannot be inventoried.
A)True
B)False
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Chapter 8: Sales and Operations Planning
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Which of the following is a production planning strategy presented in the textbook?
A) Level
B) Strategic
C) Balanced
D) Synchronous
E) Optimal
Q2) A rate fence is a person who books airline seats at low rates far in advance and sells the seats at a profit later.
A)True
B)False
Q3) Order scheduling is the step in the aggregate operations planning process that immediately follows material requirements planning.
A)True
B)False
Q4) The aggregate operations planning variable "inventory on hand" refers to the balance of unused inventory carried over from the previous time period.
A)True
B)False
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Page 10
Chapter 9: Material Requirements Planning
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) MRP is most valuable where a number of products are made in batches using the same productive equipment.
A)True
B)False
Q2) Which of the following industry types have high expected benefits from the application of MRP?
A) Fabricate-to-order
B) Hospitals
C) Assemble-to-order
D) Aircraft manufacturers
E) Oil refineries
Q3) An input to the material requirements planning (MRP)system is an exception report.
A)True
B)False
Q4) Manufacturing firms maintain bill of materials (BOM)files,which are simply a sequencing of everything that goes into a final product.
A)True
B)False
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11
Chapter 10: Quality Management and Six Sigma
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/181524
Sample Questions
Q1) The value for "z" used in quality control charts is based on the degree of confidence you want to have in the resulting UCL and LCL values.
A)True
B)False
Q2) While small business organizations can seek to achieve the Baldrige National Quality Award,hospitals cannot.
A)True
B)False
Q3) The philosophical leaders of the quality movement,Philip Crosby,W.Edwards
Deming,and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?
A) Quality is free
B) Leadership from senior management
C) Customer focus
D) Total involvement of the workforce
E) Continuous improvement
Q4) The term CTQ is used in which portion of the DMAIC methodology?
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Page 12
Chapter 11: Inventory Management
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/61451
Sample Questions
Q1) One of the drivers of the direct-to-store (direct distribution)approach is the increase in global sourcing.
A)True
B)False
Q2) Fixed-order quantity systems assume a random depletion of inventory,with less than an immediate order when a reorder point is reached.
A)True
B)False
Q3) Computer inventory systems are often programmed to produce a cycle count notice in which of the following case?
A) When the record shows a near maximum balance on hand
B) When the record shows positive balance but a backorder was written
C) When quality problems have been discovered with the item
D) When the item has become obsolete
E) When the item has been misplaced in the stockroom
Q4) Fixed-order quantity inventory models are "time triggered."
A)True
B)False
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Chapter 12: Lean Supply Chains
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73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/61450
Sample Questions
Q1) One of the many lean techniques that have been successfully applied in service firms is the eliminating of unnecessary activities.
A)True
B)False
Q2) Which of the following statements holds true for Kanban production control systems?
A) The authority to produce or supply additional parts comes from upstream operations
B) In a paperless control system,containers can be used instead of cards
C) The cards or containers make up the Kanban push system
D) They require substantial quantitative analysis prior to implementation
E) They have not been successful outside of Japan and the United States
Q3) Henry Ford used JIT concepts as he streamlined his moving assembly lines to make automobiles in the early 1900's.
A)True
B)False
Q4) Automation is a key to lean procurement.
A)True
B)False
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Page 14
Chapter 13: Global Sourcing and Procurement
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) The optimal strategy for functional products is to use an efficient supply-chain.
A)True
B)False
Q2) If inventory turnover is 20 and cost of goods sold is $100,000,what is the average aggregate inventory value? _______________________
Q3) The step in the Six-step Process for Green Sourcing where a set of metrics against which the supplier will be measured for the contract's duration is called:
Q4) A financially-driven reason for outsourcing is that it can turn fixed costs into variable costs.
A)True
B)False
Q5) Retailer behavior when stocking up during promotion periods (where the prices of goods are reduced)is called backward buying.
A)True
B)False
Q6) The acronym RFP stands for: ________________________
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Page 15
Chapter 14: Location, Logistics, and Distribution
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61 Verified Questions
61 Flashcards
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Sample Questions
Q1) In facility location decision-making the educational and skill levels of the labor pool must match the company's needs.
A)True
B)False
Q2) Plant A is located at the (X,Y)coordinates of (200,500)and has a volume of shipping of 400 units a day.Plant B is located at the (X,Y)coordinates of (300,100)and has a volume of shipping of 300 units a day.Using the centroid method,which of the following is the X coordinate for the new plant location?
A) About 208
B) About 227
C) About 243
D) About 389
E) X coordinate cannot be computed from the data given
Q3) What is the name for a group of countries that have agreed on a set of special arrangements governing the buying and selling of goods between member countries?
Q4) What is a closed area or compound into which foreign goods can be brought without being subject to the normal customs requirements?
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