Production and Operations Analysis
Mock Exam
Course Introduction
Production and Operations Analysis focuses on the systematic study of the processes involved in the production of goods and delivery of services. The course covers essential concepts such as process design, capacity planning, inventory management, quality control, and supply chain coordination. Students learn analytical tools and models for improving operational efficiency, optimizing resource allocation, and making strategic decisions in manufacturing and service environments. Through case studies and practical applications, the course emphasizes the integration of theory with real-world practice to address contemporary challenges in production and operations management.
Recommended Textbook
Managing Quality Integrating the Supply Chain 5th Edition by S. Thomas Foster
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15 Chapters
1374 Verified Questions
1374 Flashcards
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Page 2
Chapter 1: Differing Perspectives on Quality
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) ________ is based on customers' opinion on products and services.
A) Conformance
B) Aesthetics
C) Durability
D) Performance
E) Perceived quality
Answer: E
Q2) High customer involvement plays a major role in the determination of service quality.
A)True
B)False
Answer: True
Q3) The marketer focuses on the ________ dimension of products and services.
A) perceived quality
B) durability
C) conformance
D) reliability
E) performance
Answer: A
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Page 3
Chapter 2: Quality Theory
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) ________ refers to a process of setting annual goals, typically during a performance appraisal, that are binding on the employee.
A) Just-in-time approach
B) Management by objective
C) In-process management
D) Parallel processing
E) Constancy of purpose
Answer: B
Q2) Quality loss function and robust design are concepts included in Ishikawa's quality philosophy.
A)True
B)False
Answer: False
Q3) Explain the Taguchi concept of robust design.
Answer: The Taguchi concept of robust design states that products and services should be designed so that they are inherently defect-free and of high quality. Taguchi devised a three-stage process that achieves robust design through what he terms concept design, parameter design, and tolerance design.
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4
Chapter 3: Global Supply Chain Quality and International Quality Standards
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Customer focus involves developing an internal environment conducive to full participation and personal growth, including human resources development.
A)True
B)False
Answer: False
Q2) Which of the following is a category of the Baldrige Award?
A) policy development
B) information analysis
C) workforce focus
D) partnerships and resources
E) management system
Answer: C
Q3) Which of the following is a category of the Deming Prize?
A) information analysis
B) workforce focus
C) strategic planning
D) partnerships and resources
E) customer results
Answer: A
Page 5
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Chapter 4: Strategic Quality Planning
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) What are the three broad categories of the PAF paradigm?
A) performance, appraisal, and functional costs
B) process, assessment, and failure costs
C) prevention, appraisal, and failure costs
D) performance, assessment, and failure costs
E) process, appraisal, and functional costs
Q2) Conflict management is an example of a knowledge skill exhibited by a leader.
A)True
B)False
Q3) TQEM systems involve a holistic systems view of the processes causing environmental degradation.
A)True
B)False
Q4) What are content variables? Provide examples of the content variables that are considered in the strategic planning process?
Q5) Superordinate goals pertain to achieving a higher end that benefits not just the individual but the group.
A)True
B)False
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Chapter 5: The Voice of the Customer
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The ________ model shows that a firm's quality performance is increasing while customer's expectations are also increasing.
A) restructured customer-driven quality
B) relative customer-driven quality
C) redesigned customer-driven quality
D) receptive customer-driven quality
E) reactive customer-driven quality
Q2) Churn reduction involves the reduction of the loss of ________.
A) raw materials
B) suppliers
C) funds
D) products
E) customers
Q3) ________ data are ranked so that one measure is higher than the next.
A) Active
B) Discrete
C) Continuous
D) Ordinal
E) Passive
Q4) Differentiate between soft data and hard data.
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Chapter 6: The Voice of the Market
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Differentiate between financial ratios and productivity ratios of benchmarking data.
Q2) Determining the current performance gap helps the company prioritize which areas are the first candidates for change and improvement.
A)True
B)False
Q3) In the conversion process, the feedback loop that involves gathering, analyzing, and using the data to adjust the process is called the ________ process.
A) control
B) reengineering
C) reconstruction
D) development
E) transformation
Q4) ________ benchmarking involves observing how others compete.
A) Strategic
B) Product
C) Performance
D) Functional
E) Process
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Chapter 7: Quality and Innovation in Product and Process Design
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) ________ products are new products using similar technologies that can coexist in a family of products.
A) Contiguous
B) Complementary
C) Differentiated
D) Concurrent
E) Variable
Q2) Differentiate between design for reuse and design for disassembly.
Q3) In the product development process, the acronym PDS stands for ________.
A) Product Development System
B) Product Distribution System
C) Product Design and Selection
D) Product Design Specification
E) Product Definition and Specification
Q4) State the nine phases of a product development process.
Q5) Marketing-generated ideas tend to be groundbreaking, risky, and technologically innovative as compared to R&D-generated ideas.
A)True
B)False
Q6) State the importance of complementary products. Page 9
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Page 10
Chapter 8: Designing Quality Services
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The SERVQUAL tool for assessing services quality was developed by ________.
A) Hammer and Champy
B) Juran, Deming, and Shewhart
C) Ishikawa and Taguchi
D) Feigenbaum, Crosby, and Peters
E) Parasuraman, Zeithamel, and Berry
Q2) Which of the following is not a quality dimension relating to services?
A) empathy
B) assurance
C) durability
D) tangibles
E) responsiveness
Q3) The SERQUAL instrument is useful for performing gap analysis.
A)True
B)False
Q4) Define the term customer coproduction.
Q5) Gap 4 is the difference between expected and perceived services.
A)True
B)False
Q6) What is services blueprinting?
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Chapter 9: Managing Supplier Quality in the Supply Chain
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Sample Questions
Q1) Performing lengthy inspections of suppliers that involve long-term visits and evaluations are called supplier certification programs.
A)True
B)False
Q2) The first step for supplier development is to identify critical suppliers.
A)True
B)False
Q3) Explain the ISO/TS 16949 standard.
Q4) Customer relationship management is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.
A)True
B)False
Q5) Customers help suppliers to increase setup times in an effort to reduce lead times.
A)True
B)False
Q6) What is electronic data interchange?
Q7) State the seven steps for supplier development.
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Chapter 10: The Tools of Quality
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) What are the steps involved in process mapping?
Q2) Process decision program charts are graphs that present multiple metrics simultaneously in a two-dimensional plane.
A)True
B)False
Q3) Describe the function of an affinity diagram.
Q4) An affinity diagram creates a hierarchy of ideas on a large surface.
A)True
B)False
Q5) The root causes of the problems associated with the process are identified using a cause-and-effect diagram.
A)True
B)False
Q6) A scatter diagram is a graphical representation of data in a bar chart format. A)True
B)False
Q7) What is a prioritization grid?
Q8) What is an interrelationship digraph and when should it be used?
Q9) Define histograms and state the rules for developing histograms.
Q10) Define a tree diagram and describe the steps used to complete a tree diagram. Page 13
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Page 14
Chapter 11: Statistically Based Quality Improvement for Variables
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) ________ is based on the concept that all work occurs in a system of interconnected processes.
A) Statistical thinking
B) Qualitative modeling
C) Process benchmarking
D) Rational subgrouping
E) Data interlinking
Q2) The R chart is a process chart used to monitor the average of the characteristic being measured.
A)True
B)False
Q3) A g chart is useful when data are hypergeometrically distributed.
A)True
B)False
Q4) Which of the following is an example of a variables chart?
A) u chart
B) c chart
C) np chart
D) p chart
E) X chart
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Chapter 12: Statistically Based Quality Improvement for Attributes
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Components in a system are in parallel if the performance of the entire system depends on all its components functioning properly.
A)True
B)False
Q2) The reliability of components in series is the product of their individual reliabilities. What implications does this have for the Space Shuttle?
Q3) A system is to be composed of 4 identical components in series. What is the lowest reliability component that can be used in order to have an overall system reliability of 0.85?
A) 0.93
B) 0.94
C) 0.95
D) 0.96
E) 0.97
Q4) Reliability models assume independence between failure events.
A)True
B)False
Q5) Describe the development and interpretation of the bathtub curve.
Q6) What are attribute charts used for and how do they work?
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Chapter 13: Six Sigma Management and Lean Tools
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) The goal of the ________ step is to use visual and statistical tools to better understand the relationships between dependent and independent variables.
A) defining objectives
B) identifying Xs
C) analyzing sources of variation
D) gauge R&R
E) Pareto analysis
Q2) A process that meets the statistical notion of Six Sigma produces 3.4 defects per million pieces produced.
A)True
B)False
Q3) The process of examining competing technologies to produce a product is known as
A) robust design
B) concept design
C) parameter design
D) tolerance design
E) finish design
Q4) What are the titles and roles of the key players in Six Sigma efforts?
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Chapter 14: Managing Quality Improvement Teams and Projects
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91 Flashcards
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Sample Questions
Q1) Of the preconditions necessary for empowerment, ________ means employees should be involved in planning related to their jobs.
A) clear authority and accountability
B) participation in planning at all levels
C) organizational learning
D) responsibility with authority
E) adequate communication and information for decision making
Q2) In an activity network diagram, the ________ indicates which tasks depend on the completion of other tasks in the process.
A) critical path
B) slack time
C) task variance
D) project standard deviation
E) precedence relationship
Q3) During the forming stage, teams develop ground rules.
A)True
B)False
Q4) What are the responsibilities of leaders?
Q5) Why is knowledge work important in managing businesses today?
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Chapter 15: Implementing and Validating the Quality System
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70 Verified Questions
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Sample Questions
Q1) Customer closeness engenders loyalty.
A)True
B)False
Q2) Qualitative audits compare current practice against structural measures.
A)True
B)False
Q3) The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.
A) strategic objective
B) operational
C) SLs lead
D) SLT senior leadership
E) reenergizing quality
Q4) Conceptualization is one of the steps of quality auditing.
A)True
B)False
Q5) Auditing principles constitute a rule that is derived from reasoning and experience.
A)True
B)False
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