Principles of Management Study Guide Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts and functions of management within organizations. This course explores key topics such as planning, organizing, leading, and controlling, providing a framework for understanding how managers achieve organizational goals effectively and efficiently. Students will examine essential management theories, leadership styles, decision-making processes, motivation, communication, and ethical considerations. Through case studies and real-world examples, the course emphasizes the development of practical managerial skills required for success in a dynamic business environment.
Recommended Textbook Management Skills for Everyday Life 3rd Edition by Paula
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Page 2
Caproni
Chapter 1: What Predicts Success
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Sample Questions
Q1) Positive emotions _____.
A) help us think more creatively
B) help us think more broadly
C) help us behave more flexibly
D) all of the above
Answer: D
Q2) Managers who rely on traits and expertise that brought them success in the past are more likely to get into trouble when _____.
A) the current environment has changed
B) they work for a new organization
C) they get a promotion with new responsibilities
D) all of the above
Answer: D
Q3) The failure of many managers (and management educators) To integrate the Internet into their work is an example of _____.
A) unlearning
B) failing to "drop their tools"
C) cognitive flexibility
D) proactive personality
Answer: B
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Chapter 2: Developing Self-Awareness
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Sample Questions
Q1) The tendency to see oneself as better than the average person on important positive characteristics is called _____.
A) self-enhancement bias
B) attraction bias
C) self-critical bias
D) self-improvement bias
Answer: A
Q2) Your CEO believes strongly that you are the brightest employee in your organization. As a result,you find yourself doing things that you never thought possible - in other words,your performance matches the CEO's expectations for you.This is an example of _____.
A) an unfair advantage
B) discrimination
C) the Johnson effect
D) a self-fulfilling prophecy
Answer: D
Q3) Managers of meaning help organizational members make sense of their experience.
A)True
B)False Answer: True
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Chapter 3: Building Trust
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Sample Questions
Q1) Trust is necessary in situations _____.
A) where we have complete information about another person's intentions
B) where we have incomplete information about another person's intentions
C) where the other person can't hurt us
D) when there is no time pressure
Answer: B
Q2) Trust is most important when _____.
A) uncertainty is high
B) uncertainty is moderate
C) uncertainty is low
D) None of the above,uncertainty has nothing to do with trust.
Answer: A
Q3) People who feel and express positive emotions _____.
A) tend to live longer
B) tend to be more effective at their jobs
C) tend to have more successful careers
D) all of the above
Answer: D
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Chapter 4: Communicating Effectively
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Sample Questions
Q1) Thiru's story about his excellent experience with the customer service department in one company just went viral. Which of the following statements would not explain why his story went viral?
A) The story appealed to people's emotions.
B) People who listened to the story believed it was helpful to them.
C) Both a and b
D) None of the above
Q2) Managers communicate to _____.
A) obtain timely information
B) build relationships
C) develop support for their ideas
D) all of the above
Q3) When managing voicemail,it is important to do all of the following except _____.
A) check messages when you are out of the office
B) listen to your own greeting and to hear how others hear it
C) use voice mail to avoid human interaction
D) return calls promptly
Q4) Feedback is most effective when it's specific rather than general.
A)True
B)False
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Chapter 5: Gaining and Using Sustainable, Ethical Power and Influence
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Sample Questions
Q1) You are having a conversation with your best friend. Your friend says "If you'll help me with my homework this week,I'll take you to the movies on Saturday." In this situation,your friend is trying to use _____ to influence your behavior.
A) reciprocation
B) authority
C) scarcity
D) social proof
Q2) The strengths of this Social Style include public speaking,inspiring enthusiasm,and building alliances.
A) analytic
B) driver
C) amiable
D) expressive
Q3) According to the textbook author,people with sustainable power and influence _____.
A) focus on achieving the goals they believe are important
B) take actions to shape their environments
C) are willing to use the informal organization to achieve their goals
D) all of the above
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Chapter 6: Managing Relationships With Your Direct
Reports, bosses, and Peers
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Sample Questions
Q1) According to researcher Ray Friedman,minority network groups are more likely to be successful if ______.
A) they attract high potential minority employees
B) they provide many different kinds of activities
C) the regularly reach out to organizational members who are not members of the network group
D) all of the above
Q2) The quality of our relationships with our bosses,direct reports,and peers impacts our _____.
A) work effectiveness
B) career success
C) personal well-being
D) all of the above
Q3) In the Milgram experiments,approximately what percentage of the experiment subjects continued to "shock" the "learner" up to the maximum 450 volts?
A) Approximately10%
B) Approximately 25%
C) Approximately 65%
D) Approximately 80%
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Chapter 7: Managing Cultural Diversity
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Q1) Which of the following characteristics is most related to managerial effectiveness cross cultures?
A) analytical sophistication
B) perfectionism
C) rigidity
D) cognitive complexity
Q2) People who are most likely to develop multicultural competence have which of the following qualities?
A) curiosity
B) openness
C) empathy
D) all of the above
Q3) Learning the history of a particular country can help you to be more effective when doing business with people from that country.
A)True
B)False
Q4) Identify at least five cultural diffe rences that may affec t work behavior. Briefly explain each .
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Chapter 8: Creating High-Performing Teams
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Sample Questions
Q1) According to researcher Richard Hackman,high-performing teams meet all of the effectiveness criteria listed below except _____.
A) team must grow and learn as a unit
B) team must promote the personal growth needs of members
C) teams must consistently produce high quality output
D) team members sacrifice personal well being for the good of the team
Q2) The stage of group development in which we are most likely to see members being dependent on their leader is _____.
A) forming
B) norming
C) storming
D) mourning
Q3) Implicit team norms can be dysfunctional because _____.
A) all team norms should be made explicit
B) even when dysfunctional,implicit team norms are not discussed and thus the team cannot assess the impact of these norms on team effectiveness
C) they are likely to lead to lawsuits
D) they are not written down
Q4) Describe what SMART goals are and provide 3 examples of SMART goals.
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Chapter 9: Diverse Teams and Virtual Teams: Managing
Differences and Distances
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Q1) Team members who feel psychologically safe in their teams are likely to take more risks.
A)True
B)False
Q2) What is "psychological safety" and why is it important in teams,especially in virtual teams?
Q3) A psychologically safe environment in team tends to increase innovation.
A)True
B)False
Q4) A consistent finding in group research is that high-status people speak less in mixed-status groups.
A)True
B)False
Q5) Under which of the following conditions would a face-to-face meeting for a team be advisable?
A) when commitment by team members is essential
B) when the team is stable and has reached its potential
C) when the team is disbanding
D) when the team is facing a routine problem
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Q6) Why are virtual teams sometimes preferable to co-located teams?
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Chapter
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Sample Questions
Q1) Which of the following is not a critical parenting skill,as identified by Galinsky?
A) making the child feel important and loved
B) providing rituals and routines
C) being involved in the children's education
D) all of the above are important
Q2) Low-income parents who have children in day care are less likely to become homeless.
A)True
B)False
Q3) According to Dr.Perls and others who study people who live to 100 years old or more,which of the following does NOT predict longevity?
A) Coping well with stress
B) Staying intellectually challenged
C) Socializing with a supportive network of family and friends
D) All of the above predict longevity
Q4) Discuss the concept of "flow". What is it,and under what conditions is it likely to occur.
Q5) Describe at least 6 predictors of happiness.
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