Principles of Management Study Guide Questions
Course Introduction
Principles of Management introduces students to the fundamental concepts and practices that underpin effective management within organizations. The course explores the roles and responsibilities of managers, core management functions (planning, organizing, leading, and controlling), and the impact of organizational structure and culture on decision-making. Learners will examine contemporary issues in management, including leadership styles, motivation theories, communication strategies, ethical considerations, and global business challenges. Through theoretical frameworks, case studies, and practical applications, students develop the knowledge and skills necessary to analyze management problems and devise effective solutions in diverse organizational settings.
Recommended Textbook
Organizational Behavior 3rd Edition by
Michael A. Hitt
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14 Chapters
2400 Verified Questions
2400 Flashcards
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Page 2
Chapter 1: A Strategic Approach to Organizational Behavior
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Effective lower-level managers spend a great deal of their time:
A) coaching the firm's associates
B) carrying out basic tasks
C) reprimanding the firm's associates
D) watching over the firm's associates
E) Directing the firm's associates
Answer: A
Q2) Senior managers need skills in _____________, communicating, and understanding the perspective of others to be able to make strategic decisions for the firm.
Answer: conceptualizing
Q3) Define the concept of emotional intelligence and explain some of the positive benefits of it in the workplace.
Answer: Persons with strong emotional intelligence have self-awareness, possess good social skills and display empathy. Leaders using EQ build trusting relationships with their associates, exhibit optimism and build associates' efficacy by providing the training needed and empowering them to complete the task without direct over-sight.
Q4) An alternative name for an organization's employees or workers is____________
Answer: Associates
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Chapter 2: Organizational Diversity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) Research has shown that increasing the demographic diversity at the ______ levels of the organization is likely to improve its bottom-line performance.
Answer: top or higher or highest
Q2) Monolithic organizations are homogeneous.
A)True
B)False
Answer: True
Q3) Diversity, effectively managed, can help an organization better understand and serve all its customers, attract more customers, and become better problem solvers. These positive effects of diversity help organizations build
Answer: a competitive advantage
Q4) Employees whose social identity is different from the majority in their workplace are likely to feel pressured to behave in ways that are unnatural for them.
A)True
B)False
Answer: True
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4
Chapter 3: Organizational Behavior in a Global Context
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) High-involvement management provides associates with decision power and the information they need to use that power effectively.
A)True
B)False
Answer: True
Q2) Discuss the difference between an individualistic country and a collectivistic/social relationships oriented country. Give an example of each country. Answer: Individualistic countries value autonomy and the members of society are comfortable focusing on personal goals and being rewarded for personal efforts and outcomes. Italy, Germany and the U.S are examples of individualistic countries. Collectivistic/socially oriented countries value relationships with family, friends and co-workers. These countries value group outcomes and effort. Japan, Singapore and South Korea are examples of interdependent/collectivistic/socially oriented countries.
Q3) ________are teams that rely heavily on electronically mediated communication rather than face-to-face meetings as the means to coordinate work.
Answer: Virtual electronic teams
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Chapter 4: Learning and Perception
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Learning from failure and OB Mod are ways that organizations can train their associates.
A)True
B)False
Q2) A ________________is a representation of a real system that allows associates and managers to try various actions and receive feedback on the consequences of those actions.
Q3) When a reinforcement becomes available after a variable period of time it is termed a ________________schedule of reinforcement.
Q4) Define and describe three common problems that can occur with the perceiver in the perception process.
Q5) To be competitive, organizations must have associates and managers who can effectively
A) learn
B) grow
C) compensate others
D) discern
E) both A and B
Q6) According to the ____________Theory, people also learn by observing others.
Page 6
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Chapter 5: Personality, Intelligence, Attitudes, and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Influencing people through the foot-in-the-door technique is based on the self-perception effect.
A)True
B)False
Q2) The two more thoroughly examined attitudes in strategic OB are ______________and _________.
Q3) Properties of individuals' perceptual and thought processes that affect how they typically process information are called ___________ properties.
A) motivational
B) attribution
C) cognitive
D) authoritarian
E) none of the above
Q4) People with a high need for achievement are less likely to procrastinate than people with a low need for achievement.
A)True
B)False
Q5) Attitudes can be formed through the ______process.
Q6) _______________ are four individual differences that this chapter explores.
Page 7
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Chapter 6: Work Motivation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) The _________theory was developed by Edwin Locke.
A) ERG
B) Equity
C) Dual-factor
D) Goal-Setting
E) Needs
Q2) Two reasons tying rewards to performance can be difficult is because performance can be difficult to measure and managers don't always want to give employees raises.
A)True
B)False
Q3) There are ten levels of needs in Maslow's hierarch of needs theory.
A)True
B)False
Q4) McClelland's Theory focuses on three needs.
A)True
B)False
Q5) Define the goal setting theory and list six goals that your work supervisors should set in place for you.
Q6) The _____theory was developed by Clayton Alderfer.
Page 8
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Chapter 7: Stress and Well-Being
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Approximately 2 millions workers are victims of workplace violence each year.
A)True
B)False
Q2) The job environment can have major effects on job attitudes and reactions.
A)True
B)False
Q3) One of the most important tactics in coping with stress is:
A) diet
B) deep breathing
C) meditation
D) yoga
E) exercise
Q4) The cost of job stress to the American industry can be estimated at $200 billion per year.
A)True
B)False
Q5) Individuals high in hardiness have an external locus of control.
A)True
B)False
Q6) The effort-reward imbalance model is focused on ____ factors.
Page 9
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Chapter 8: Leadership
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Fred Fiedler believes that a leader's behavior is based on his or her motivational needs.
A)True
B)False
Q2) Maria Yee is known for her coaching and development of others.
A)True
B)False
Q3) ________leadership involves motivating followers to do more than expected.
A) Transactional
B) Transformational
C) Behavioral
D) Directive
E) Supportive
Q4) _____developed the contingency theory of leadership effectiveness.
Q5) LMX stands for the leader-member exchange model.
A)True
B)False
Q6) A formal leader is one who has been formally _____ by the organization.
Q7) The LPC is associated with the ________theory of leadership.
Q8) A(n) _____leader is someone who is genuine and trustworthy.
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Chapter 9: Communication
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) A breakdown in the communication network is an example of an organizational barrier to effective communication.
A)True
B)False
Q2) Horizontal communication takes place between and among people at the same level.
A)True B)False
Q3) Equivocal messages are those that can be interpreted in only one way.
A)True
B)False
Q4) Language fluency is one dimension of what is known as cultural fluency.
A)True
B)False
Q5) ______involves the sharing of information between two or more people to achieve a common understanding.
A) Communication
B) Nonverbal behavior
C) Equivocal language
D) Y-networks
E) none of the above
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Chapter 10: Decision Making by Individuals and Groups
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Individuals typically take more time to reach decisions than do groups.
A)True
B)False
Q2) Each individual chooses consciously or unconsciously his own reference point in a given situation.
A)True
B)False
Q3) People who prefer to rely on their emotions and subjective judgments are said to use a _______style.
A) thinking
B) sensing
C) intuition
D) feeling
E) none of the above
Q4) The quality and speed of decisions made by managers throughout the organization affect the success of strategy implementation efforts.
A)True
B)False
Q5) People who prefer to rely on their emotions are said to use a _____style.
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Chapter 11: Groups and Teams
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) In many instances, virtual teams have been found to be more effective than face-to-face teams.
A)True
B)False
Q2) ________ change(s) and develop(s) over time.
A) Equilibrium
B) Teams
C) Loafing
D) Facilitation
E) Model equilibrium
Q3) A ________ team is made up of associates who work together as a team but are separated by time or distance.
Q4) Identity groups are groups based on the social identities of members.
A)True
B)False
Q5) Outcome itself is not enough to determine team effectiveness.
A)True
B)False
Q6) _____are informal rules that regulate the team's behavior.
Q7) ______ is the first stage of team development.
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Chapter 12: Conflict, Negotiation, Power, and Politics
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Negotiation is a process through which two or more parties with similar preferences attempt to agree on a solution.
A)True
B)False
Q2) _____ developed one of the most commonly used typologies of power in organizations.
A) French and Raven
B) Fiedler and House
C) Fiedler and French
D) Fiedler and Raven
E) Fiedler and Bem
Q3) All of the following are political tactics EXCEPT:
A) Pressure
B) Exchange
C) Ingratiation
D) Consultation
E) Internalizing
Q4) Discuss and define four political tactics. Which two tactics do you use most frequently at your workplace or at the University? And why?
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Chapter 13: Organizational Structure and Culture
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Mass customization:
A) integrates sophisticated information technology and management methods
B) enables organizations to customize products in a short time cycle
C) is a flexible manufacturing system
D) is an integration of CAD, CAM, and AMT
E) all of the above
Q2) The FedEx Corporation acts as a ______, allowing its decentralized divisions to work together worldwide.
Q3) Which of the following is a form of corporate culture?
A) clan
B) hierarchy
C) market
D) adhocracy
E) all of the above are correct
Q4) Google's corporate culture is:
A) highly formal
B) highly informal
C) decentralized
D) both B and C
E) both A and C
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Chapter 14: Organizational Change and Development
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Refreezing involves ten interrelated activities.
A)True
B)False
Q2) Degree of support is one of the criteria to consider when deciding on the speed of change.
A)True
B)False
Q3) Jeff and Bill's business is well received. However, they must quickly make a major change or the business will fail. Which of the following needs will force their business into the next life-cycle stage?
A) fresh ideas for services
B) a more systematic structure
C) additional people to provide services
D) better ways to motivate associates
E) a more efficient use of resources
Q4) Individuals who resist change because of self-interest believe that they will lose something of value if the change is implemented.
A)True
B)False
Q5) Changes in societal values are normally seen in ______ways.
Page 16
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