Pharmacy Operations Exam Solutions
Course Introduction
Pharmacy Operations provides students with a comprehensive understanding of the fundamental procedures, regulations, and management practices involved in the day-to-day running of a pharmacy. Topics include inventory control, prescription processing, medication storage and distribution, billing and reimbursement, legal and ethical considerations, and the use of pharmacy management systems. The course also covers workflow optimization, patient safety protocols, communication with healthcare professionals, and strategies for ensuring compliance with governmental and organizational standards. Through practical scenarios and case studies, students develop the operational knowledge and skills essential for efficient and effective pharmacy practice.
Recommended Textbook
Mosbys Pharmacy Technician Principles and Practice 4th Edition by Elsevier
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28 Chapters
895 Verified Questions
895 Flashcards
Source URL: https://quizplus.com/study-set/1455
Page 2
Chapter 1: History of Medicine and Pharmacy
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Which soft drink originally contained cocaine and caffeine?
A)Dr.Pepper
B)Pepsi-Cola
C)Coca-Cola
D)Hires Root Beer
Answer: C
Q2) In the 1700s in early North America, who prepared remedies to cure the new immigrant patients?
A)Apothecary
B)Medicine man
C)Physician
D)Pharmacist
Answer: C
Q3) Who discovered penicillin?
A)Alexander Flemming
B)Louis Pasteur
C)Gerhard Domagk
D)James Watson
Answer: A
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Page 3
Chapter 2: Pharmacy Law, Ethics, and Regulatory Agencies
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Which of the following statements is(are) true of patient counseling?
A)Most individual states have set higher standards than those in OBRA 90.
B)A patient can refuse counseling.
C)A pharmacy technician cannot counsel.
D)All of the above statements are true.
Answer: D
Q2) In which of the following forms can prescriptions for schedules C-II through C-V drugs be accepted by the pharmacy?
A)Written
B)Orally
C)Facsimile
D)All of the above
Answer: D
Q3) Which of the following would be a correct DEA number for Dylan Brown, MD?
A)MB1234563
B)BB1234564
C)AB1234563
D)MD1234563
Answer: C
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Page 4
Chapter 3: Competencies, Associations, and Settings for Technicians
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Which level of pharmacy technician does not indicate or guarantee the person's skills or knowledge?
A)Certified pharmacy technician
B)Licensed pharmacy technician
C)Registered pharmacy technician
D)All of these titles indicate a level of training
Answer: C
Q2) Today's technicians are the first generation of pharmacy technicians who are considered to be:
A)Paraprofessionals
B)Educated
C)Professionals
D)None of the above
Answer: C
Q3) A good resume should always:
A)Be approximately one page long
B)Contain a long list of references
C)Focus on educational experience
D)All of the above
Answer: A
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Chapter 4: Communication and Role of the Technician
With the Customerpatient
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which stage is normally first when patients discover they are terminally ill?
A)Acceptance
B)Anger
C)Bargaining
D)Denial
Q2) Rolling the eyes or loudly sighing implies:
A)Interest
B)Stress
C)Impatience
D)Anger
Q3) The skill of dealing with others without causing bad feelings is called:
A)Compassion
B)Diplomacy
C)Etiquette
D)Communication
Q4) Which of the following pertain to spoken communication?
A)Vocal
B)Verbal
C)Gestures
D)A and B
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Chapter 5: Dosage Forms and Routes of Administration
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40 Flashcards
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Sample Questions
Q1) Caplet refers to a(n):
A)Little capsule
B)Different-shaped tablet
C)Easy-to-swallow form of tablet
D)B and C
Q2) Dosage forms appropriate for children include:
A)Liquids
B)Spansules
C)Chewable tablets
D)All of the above
Q3) MDI stands for:
A)Measured dose inhaler
B)Measured drug inhaler
C)Metered drug inhaler
D)Metered dose inhaler
Q4) An advantage of the IV route of administration is:
A)Fast onset of action
B)Low cost
C)Ease of preparation and administration
D)Little or no time to counteract an overdose
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Chapter 6: Conversions and Calculations
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36 Flashcards
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Sample Questions
Q1) A fraction that is used to convert one unit to another without changing the value of the number is called:
A)Converter
B)Conversion factor
C)Unit converter
D)None of the above
Q2) What is the Arabic number for the Roman numeral XXXIV?
A)24
B)34
C)35
D)36
Q3) How many milligrams would be needed to fill a prescription for ranitidine 75 mg bid ´ 30 days? (Ranitidine syrup is supplied in 15-mg/mL strength.)
A)280
B)300
C)480
D)600
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Chapter 7: Drug Information References
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) A formulary is a list of:
A)Approved drugs to be stocked
B)Drugs covered by an insurance company
C)Drugs that can be compounded in a pharmacy
D)A and B
Q2) Which of the following trade names is related to the indication of the medication?
A)Lasix
B)Tylenol
C)Restoril
D)Benadryl
Q3) The reference book to use when looking for average and wholesale drug costs and prices is:
A)Orange Book
B)PDR
C)Red Book Drug Topics
D)USP-NF
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9
Chapter 8: Community Pharmacy Practice
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) What should the technician do if a regular customer brings in a new prescription for a blood pressure medication that was written a month earlier?
A)Ask if the customer has been using samples from the physician.
B)Alert the pharmacist about the time discrepancy.
C)Refuse to fill the prescription because the order is too old.
D)A and B
Q2) Which of the following statements is(are) true of oral medication reconstitution?
A)Oral medication reconstitution is a process during which a dehydrated product is changed to a liquid state.
B)Reconstitution is most commonly used with oral antibiotics.
C)Distilled water is used to reconstitute a medication.
D)All of the above
Q3) In a community pharmacy, the prescription department is required to have a:
A)Sink with hot and cold running water
B)Microwave
C)Security system
D)A and C
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Chapter 9: Institutional Pharmacy Practice
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) A Pharmacy and Therapeutics Committee is made up of:
A)Pharmacists
B)Nurses and physicians
C)Administrative personnel
D)All of the above
Q2) Which of the following is considered to be a closed system?
A)Horizontal flow hood
B)Vertical flow hood
C)Glove box
D)Biological safety cabinet (BSC)
Q3) HEPA stands for:
A)High-efficiency pressurized air
B)High-efficiency particulate air
C)Highly effective particulate air
D)Highly effective pressurized air
Q4) Currently, most hospitals use:
A)Individual patient cassette drawers
B)Automated dispensing systems
C)Combination of A and B
D)Robots
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Chapter 10: Additional Pharmacy Practice Settings
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20 Flashcards
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Sample Questions
Q1) Radiopharmaceuticals can be administered by:
A)Mouth
B)Injection
C)Installation in the bladder
D)All of the above
Q2) A technician who does the purchasing for the department may be called the:
A)Pharmacy procurement specialist
B)Pharmacy purchasing agent
C)Pharmacy buyer
D)All of the above
Q3) What is medication reconciliation?
A)Ensuring all of the prescriptions are correctly filled
B)Ensuring all of the ordered prescriptions are filled
C)Comparing patients' medication orders with the medications they were taking before admission to the hospital
D)All of the above
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Chapter 11: Bulk Repackaging and Non-Sterile
Compounding
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) Weights for a class A balance should be handled with:
A)Gloved hands
B)Tweezers
C)Spatula
D)Glassine paper
Q2) Which of the following is not a taste that may need to be masked in medicines?
A)Sweet
B)Salty
C)Sour
D)Bitter
Q3) What should be done with pill trays that are used for guiding tablets into unit-dose containers after each use?
A)Nothing
B)Clean with alcohol
C)Rinse with water
D)B and C
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Chapter 12: Aseptic Technique and Sterile Compounding
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) All total parenteral nutrition (TPN) orders contain:
A)Dextrose and amino acids
B)Lipids
C)Electrolytes and multivitamins
D)All of the above
Q2) According to USP <797>, the storage temperature for a pharmacy refrigerator should be:
A)2° to 8° C
B)10° to 20° C
C)36° to 46° F
D)A and C
Q3) Regardless of how much is left in the IV bag, hyperalimentation solution must be changed at least every _____ hours.
A)12
B)24
C)48
D)72
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14
Chapter 13: Pharmacy Billing and Inventory Management
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Which one of the following is not a valid reason to return a medication to the warehouse or manufacturer for credit?
A)Drug was recalled
B)Drug expired
C)Drug was incorrectly reconstituted
D)Drug was damaged during delivery
Q2) Which of the following is not a government-managed program?
A)Medicare
B)Medicaid
C)TRICARE
D)Health maintenance organization (HMO)
Q3) The term third-party billing refers to the portion of payment:
A)Paid by the customer
B)Reimbursed by insurance companies
C)Paid by the pharmacy
D)All of the above
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Page 15
Chapter 14: Medication Safety and Error Prevention
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Individuals older than 80 years of age will be in the fastest growing segment of the population for the next 40 years, which is due to:
A)Increased activity
B)Better diet
C)Improved health care
D)All of the above
Q2) Which one of the following is not a high-alert IV medication according the Institute for Safe Medication Practices (ISMP)?
A)Insulin
B)Heparin
C)Potassium chloride (KCl)
D)Penicillin
Q3) Pictograms are:
A)Pictures of drug products that are included in drug reference books
B)Standardized graphics that represent how to take, when to take, and how to store a medication
C)Hieroglyphics
D)Pictures that can be sent to an emergency department to identify an unknown medication
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Page 16
Chapter 15: Therapeutic Agents for the Nervous System
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Which of the following is not a tricyclic antidepressant?
A)amitriptyline (Elavil)
B)doxepin (Sinequan)
C)nortriptyline (Aventyl)
D)phenelzine (Nardil)
Q2) Donepezil (Aricept) is used as an agent that treats the symptoms:
A)Alzheimer disease
B)Migraine headaches
C)Seizures
D)A and C
Q3) What are the two primary divisions of the nervous system?
A)CNS and PNS
B)SNS and PSNS
C)Afferent and efferent
D)Brain and spinal cord
Q4) During a fight-or-flight response:
A)Nonessential systems are shut down.
B)Senses are dulled.
C)Energy is sent to the muscular system.
D)Both A and C occur.
17
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Chapter 16: Therapeutic Agents for the Endocrine System
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Which of the following hormones is a protein?
A)Insulin
B)Estrogen
C)Thyroxine
D)Epinephrine
Q2) Which of the following types of diabetes is the least common?
A)T DM
B)T DM
C)Diabetes insipidus
D)All occur equally in the population
Q3) Which of the following insulin products is(are) long acting?
A)Humalog
B)NovoLog
C)Lantus
D)A and B
Q4) Hypokalemia means:
A)Low potassium
B)Low vitamin K
C)Low calcium
D)High potassium
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Chapter 17: Therapeutic Agents for the Musculoskeletal System
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) All of the following osteoporosis agents are in the same class except:
A)Fosamax
B)Boniva
C)Actonel
D)Evista
Q2) Which medication(s) inhibit(s) COX-1 and COX-2 enzymes?
A)Celebrex
B)Tylenol
C)Vicodin
D)B and C
Q3) Opioid analgesics require the following auxiliary label(s):
A)May cause dizziness or drowsiness.
B)Avoid alcohol.
C)"Caution: Federal law prohibits the transfer of this drug to any person other than the patient for whom it was prescribed."
D)All of the above auxiliary labels are required for opioid analgesic medications.
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Chapter 18: Therapeutic Agents for the Cardiovascular System
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) All of the following are used in the treatment of hyperlipidemia except:
A)Lipitor
B)Lopressor
C)Niaspan ER
D)Questran
Q2) Which one of the following is not a layer of the heart wall?
A)Endocarcium
B)Epicardium
C)Myocardium
D)Pericardium
Q3) The initial drug treatment for hypertension is typically a(n):
A)Thiazide diuretic
B)Beta-blocker
C)ACE inhibitor
D)ARB
Q4) Which of the following beta-blockers is nonselective?
A)Inderal
B)Lopressor
C)Atenolol
D)All of the above
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Chapter 19: Therapeutic Agents for the Respiratory System
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) The action of antihistamines in allergy treatment is from:
A)Blocking histamine 2 (H ) receptors
B)Blocking histamine 1 (H1) receptors
C)Antagonizing H receptors
D)None of the above
Q2) The purpose of the epiglottis is to:
A)Moisten and warm air as it enters the lungs.
B)Catch and trap air.
C)Prevent anything but air from going down the airway.
D)Produce sound.
Q3) ______________ is a methylxanthine used in the treatment of asthma to relax the smooth muscle of the bronchial airways and pulmonary blood vessels.
A)Theophylline
B)Tiotropium bromide
C)Fluticasone
D)Salmeterol
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Chapter 20: Therapeutic Agents for the Gastrointestinal System
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Sample Questions
Q1) Which of the following medications is a Schedule V (C-V) controlled substance medication?
A)ranitidine (Zantac)
B)pantoprazole (Protonix)
C)diphenoxylate/atropine (Lomotil)
D)dicyclomine (Bentyl)
Q2) Lotronex is only indicated for use in:
A)Women
B)Long-term diarrhea as a result of irritable bowel syndrome (IBS)
C)Short-term relief of acute diarrhea
D)A and B
Q3) Conditions of the GI that can be attributed to or exacerbated by hyperacidity include all of the following except:
A)Peptic ulcers
B)Duodenal ulcers
C)GI reflux disease (GERD)
D)Constipation
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Page 22
Chapter 21: Therapeutic Agents for the Renal System
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33 Flashcards
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Sample Questions
Q1) Nocturia is a(an):
A)Form of insomnia
B)Inability to completely evacuate the bladder
C)Nighttime urination
D)A and C
Q2) Thiazide diuretics are used in the treatment of:
A)Edema associated with congestive heart failure (CHF)
B)Hypertension
C)Prevention of calcium kidney stones
D)All of the above
Q3) Agents to treat anemia associated with kidney failure include:
A)Ferrous sulfate to increase the production of red blood cells
B)Erythropoietin to increase the production of red blood cells
C)Ferrous sulfate to increase the oxygen-carrying capacity of the hemoglobin in red blood cells
D)All of the above
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23
Chapter 22: Therapeutic Agents for the Reproductive System
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Sample Questions
Q1) Which of the following is(are) the primary oral estrogen products in use?
A)Conjugated estrogens
B)Estradiol
C)Esterified estrogens
D)A and B
Q2) Which system interdependently acts with the reproductive system?
A)Endocrine
B)Respiratory
C)Cardiovascular
D)None of the above
Q3) To purchase Plan B without a prescription, a person must be at least ____ years of age.
A)16
B)17
C)18
D)21
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24
Chapter 23: Therapeutic Agents for the Immune System
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) What agents contain antibodies that can neutralize dangerous toxins?
A)Antitoxins
B)Antivenins
C)Antibiotics
D)A and B
Q2) Which of the following statements is true of live vaccines?
A)Live vaccines lead to the development of active acquired immunity.
B)Periodic booster shots are required.
C)Live vaccines carry no risk of infection.
D)Live vaccines are always effective.
Q3) Which of the following medications for rheumatoid arthritis can be orally administered?
A)Methotrexate
B)Etanercept
C)Adalimumab
D)Abatecept
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25
Chapter 24: Therapeutic Agents for the Eyes, Ears, Nose, and Throat
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33 Verified Questions
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Sample Questions
Q1) Acute bacterial sinusitis:
A)Primarily develops as a secondary infection after an upper respiratory viral infection.
B)Will typically improve after 7 to 10 days without treatment.
C)Is easy to distinguish from viral sinusitis.
D)Does not include congestion and fever.
Q2) Which of the following abbreviations means right ear?
A)Au
B)Od
C)As
D)Ad
Q3) Which of the following products is a prescription indicated for the treatment of severe dry eyes?
A)Artificial tears
B)cyclosporine (Restasis)
C)bimatoprost (Lumigan)
D)timolol (Timoptic)
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Chapter 25: Therapeutic Agents for the Dermatologic System
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Sample Questions
Q1) All of the following statements are true concerning oral isotretinoin use except:
A)The boxed warning reads, "Avoid using during pregnancy due to the risk of severe birth defects."
B)Only the patient needs to be enrolled in the iPLEDGE program.
C)Isotretinoin is used for severe cases of acne.
D)Isotretinoin inhibits sebum production.
Q2) The generic name for Bactroban is:
A)Bacitracin
B)Mupirocin
C)Neomycin
D)Retapamulin
Q3) Which of the following agents require participation in the iPLEDGE program?
A)Retin-A
B)Sotret
C)Renova
D)A and B
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Chapter 26: Therapeutic Agents for the Hematologic System
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Sample Questions
Q1) Eltrombopag (Promacta) for the treatment of thrombocytopenia increases ______________ production.
A)White blood cell
B)Platelet
C)RBC
D)Albumin
Q2) Granulocytopenia is a reduction in the number of:
A)Neutrophils
B)Eosinophils
C)Basophils
D)All of the above
Q3) What is the term for an increase in the total cell mass of the blood?
A)Erythropoiesis
B)Hemophilia
C)Polycythemia
D)Leukopenia
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28
Chapter 27: Over-The Counter OTC Medications
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Sample Questions
Q1) Which of the following is not a reason that people choose to purchase OTC products?
A)They think they know more than their physicians.
B)People who choose to purchase OTC products think they can save money.
C)They want to be involved in their own care.
D)OTC products are easier to obtain.
Q2) Which of the following OTC sleep aids is an endogenous hormone that helps regulate circadian rhythms?
A)Benadryl
B)Bio-Melatonin
C)Unisom
D)Tylenol PM
Q3) Which of the following medications is not available in an OTC formulation?
A)Allegra
B)Prilosec
C)Lasix
D)MiraLAX
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Chapter 28: Complementary and Alternative Medicine
Cam
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Sample Questions
Q1) Which of the following would not be considered traditional medicine?
A)X-ray imaging
B)Laboratory tests
C)Chiropractor visits
D)Physician visits
Q2) The best place to learn about Ayurvedic medicine is in:
A)China
B)India
C)Any United States medical school
D)Australia
Q3) Oral garlic is used for all of the following except:
A)High cholesterol
B)High blood pressure
C)Fungus
D)Angina
Q4) Most externally applied herbal preparations are used to treat:
A)Bruises, burns, and other skin irritations
B)Sore muscles and cramps
C)Headaches
D)Both A and B
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