Organizational Development Test Bank
Course Introduction
Organizational Development explores the theories, processes, and interventions used to improve organizational effectiveness and health. This course examines how planned change can be managed through diagnosing organizational issues, facilitating employee involvement, and enhancing communication and leadership. Students will analyze case studies and engage in practical exercises to understand the impact of culture, structure, and external environment on organizational performance. By integrating concepts from management, psychology, and systems theory, the course prepares students to design and implement strategies that foster growth, adaptability, and continuous improvement within organizations.
Recommended Textbook
Organizational Behavior Science The Real World and You 8th Edition by
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18 Chapters
2280 Verified Questions
2280 Flashcards
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Page 2
Debra L. Nelson
Chapter 1: Organizational Behavior and Opportunity
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/33494
Sample Questions
Q1) The recent emphasis on sources and treatment of hypertension with respect to occupational health and well-being is an example of a contribution from which discipline?
A)medicine
B)psychology
C)sociology
D)management
Answer: A
Q2) The specific setting within which organizational behavior is enacted would be called the:
A)situation
B)external environment
C)organizational context
D)group
Answer: C
Q3) It is often how we behave in the midst of change that determines whether change will fail or result in success.
A)True
B)False
Answer: True
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Chapter 2: Challenges for Managers
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/33495
Sample Questions
Q1) Distributive justice is the fairness of the process by which outcomes are allocated in an organization.
A)True
B)False
Answer: False
Q2) Which generation of workers tends to be impatient, wants short-term gratification, and puts family before work?
A)silent generation
B)Generation Y
C)baby busters
D)baby boomers
Answer: C
Q3) Gifts are not usually a requirement in business dealings, though presenting a small gift will generally be appreciated as a gesture of goodwill in which of the following cultures?
A)Mexico
B)Japan
C)Saudi Arabia
D)Canada
Answer: A
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Chapter 3: Personality, Perception, and Attribution
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127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/33496
Sample Questions
Q1) You need to hire someone for a marketing position within a product team responsible for home cleaning detergents. Your organization has several products within this category and the team includes representatives from operations and R&D.Which of the following personality types for the marketing position would result in the most effective team member?
A)high self monitor
B)low self monitor
C)internal locus of control
D)external locus of control
Answer: A
Q2) Which of the following is NOT a component of CSE.
A)General mental ability
B)Locus of control
C)Generalized self-efficacy
D)Self-esteem
Answer: A
Q3) Heredity has been found to NOT be a determinant of personality.
A)True
B)False
Answer: False
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Chapter 4: Attitudes, Emotions, and Ethics
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Terminal Value
A)Enduring belief about socially preferable conduct.
B)A belief of great importance.
C)An accepted behavior.
D)Represents a goal to be achieved.
E)Represents acceptable behavior to be followed in achieving end state.
Q2) Job satisfaction has been shown to NOT be affected or influenced by culture.
A)True
B)False
Q3) What type of work culture would you most likely find in Iran?
A)individualist culture
B)work culture based on task accomplishment
C)work culture based on contributions to loyalty
D)collectivist culture
Q4) The type of dis-satisfaction that most often causes employee absenteeism is dis-satisfaction with the work itself.
A)True
B)False
Q5) Identify several work attitudes and indicate the importance of positive work attitudes.
6
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Chapter 5: Motivation at Work
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Self-Actualization
A)Basic needs for food and water.
B)The assumption that people naturally resist change.
C)Fulfillment of potential.
D)Feeling of self-worth.
E)Assumptions of how to manage individuals who are motivated by higher-order needs.
Q2) Under equity theory, people are motivated when:
A)they are in equilibrium with perceptions of inputs and outcomes
B)they can see that their inputs will lead to rewards that are valued
C)they can identify that social needs are being satisfied in relation to job expectations
D)they find themselves in a situation they see as unfair
Q3) Equity theory can be used to explain consequences stemming from differences in pay.Assume many employees in a department feel underpaid.What do you predict their behavior and performance to be?
Q4) Is McGregor's Theory Y more appropriate given today's issues of managing organizational behavior? Explain.
Q5) Briefly identify and explain two new ideas of motivation.
Q6) What are some of the characteristics of high achievers?
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Chapter 6: Learning and Performance Management
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/33499
Sample Questions
Q1) Punishment
A)An attempt to weaken a behavior by attaching no consequences.
B)A salary increase.
C)Behavior change induced by either positive or negative consequences.
D)A one-week disciplinary layoff.
E)A change in behavior acquired through knowledge acquisition.
Q2) In the animal learning research of Pavlov, the sound of the bell was the:
A)conditioned response
B)unconditional stimulus
C)conditioned stimulus
D)consequence of the dog's salvation
Q3) The process of modifying behavior through the use of positive or negative consequences following specific behaviors is called:
A)classical conditioning
B)Pavlovian conditioning
C)Skinner's Integrated Model of conditioning
D)operant conditioning
Q4) Termination of an employee is corrective discipline.
A)True
B)False
Page 8
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Chapter 7: Stress and Well-Being at Work
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/33500
Sample Questions
Q1) Two of the most stressful demands people face at work are:
A)change and heavy workload
B)lack of control and heavy workload
C)change and lack of control
D)change and lack of clear direction
Q2) The two major categories of "role stress" at work include:
A)role conflict and role overload
B)role conflict and role ambiguity
C)role ambiguity and role overload
D)role overload and ethical conflict
Q3) Employee assistance programs have been designed in part to provide help to employees in coping with nonwork demands.
A)True
B)False
Q4) According to Harry Levinson and Freudian psychoanalytic theory, self-image is the embodiment of a person's perfect self.
A)True
B)False
Q5) How can job redesign modify a job to prevent excessive stress?
Q6) What are some of the differences between Type A and Type B personalities?
Page 9
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Chapter 8: Communication
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/33501
Sample Questions
Q1) A communication medium low in richness might be good for sending numeric or factual data.
A)True
B)False
Q2) Overload
A)Study of body movements, including posture.
B)Speech variations, such as tone, tempo, pitch, and others.
C)Extracting the message from the medium or channel.
D)An example of nonverbal communication.
E)Excessive information.
Q3) An effective method to reduce or overcome barriers to communication due to gender differences is to:
A)frequently use metaphors
B)attempt to use more technical terms with precise meanings
C)seek clarification of the meaning
D)use face-to-face communication
Q4) How do communication technologies affect behavior?
Q5) How can you be a reflective (or better) listener in the classroom?
Q6) As an applicant in a job interview, what nonverbal communication should you use and what should you avoid?
10
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Chapter 9: Work Teams and Groups
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) According to Tuckman, a group goes through predictable stages of development after it is developed.
A)True
B)False
Q2) Psychological intimacy and integrated involvement need to be achieved in the same team or group.
A)True
B)False
Q3) Work team effectiveness in the new team environment requires attention by management to both:
A)training and work team process
B)team structure and work team training
C)team structure and team process
D)roles and leadership
Q4) A highly cohesive group can set performance output at a level below standard.
A)True
B)False
Q5) A group member who becomes a social loafer may negatively affect cohesiveness.
A)True
B)False
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Chapter 10: Decision Making by Individuals and Groups
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) An organization should do or provide all of the following except _____ if it wants to encourage employee creativity.
A)close supervision
B)participative decision making
C)peer support
D)flexible organizational structure
Q2) The fourth step in the Z model of problem solving is:
A)data collection
B)problem diagnosis
C)impact analysis
D)objective analysis of alternatives
Q3) A decision situation where some information is known and probabilities can be assigned to alternative solutions reflects a decision made under:
A)uncertainty
B)randomness
C)certainty
D)risk
Q4) What individual and organization influences affect creativity?
Q5) What are the elements of the decision making process?
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Chapter 11: Power and Political Behavior
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Distinguish between power, authority, and influence.
Q2) As a management trainee, you are assigned to a mentor and gain considerable insight into the nature of management and how to behave in different managerial situations.The relationship you have with the mentor is based on _____ power.
A)reward
B)legitimate
C)referent
D)expert
Q3) Strategic Contingency
A)A good result for the individual and the organization.
B)Equitable allocation of resources.
C)Power used for personal gain.
D)Activities that other groups depend on in order to complete their tasks.
E)Power used to create motivation or accomplish group goals.
Q4) Authority is exercised downward throughout the organization, whereas influence is exercised upward within the organization.
A)True
B)False
Q5) Why is organizational political behavior important to study and understand?
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Chapter 12: Leadership and Followership
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/33505
Sample Questions
Q1) Transactional leadership adds to the effects of transformational leadership, but exceptional transformational leadership cannot substitute for transactional leadership.
A)True
B)False
Q2) Which of the following is NOT one of the leadership theory categorization factors?
A)traits
B)attitudes
C)behavior
D)contingency
Q3) Comparing the work environments under autocratic and democratic leadership is easier than attempting to compare work environments under laissez-faire leadership.
A)True
B)False
Q4) Trait theories of leadership place emphasis on the leader's ability to develop meaningful interpersonal relationships with employees.
A)True
B)False
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Chapter 13: Conflict and Negotiation
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Which of the following is the best example of where you might find an intergenerational conflict?
A)Conflict between baseball's players' union and management
B)Conflict over whether flexible employee benefit systems are needed
C)Conflict over strategic decisions
D)Conflict over work/home expectations
Q2) Displacement
A)Person-role conflict is an example of this type of conflict.
B)Offering an alternative explanation for the actual reason for failure.
C)Rigidly focusing on an event or person to vent one's anger even though this won't solve the problem.
D)Redirecting one's grief onto someone else.
E)A defense mechanism in which a person responds with pessimism to any attempt at solving the problem.
Q3) Conflict that occurs between two or more organizations is considered:
A)intraorganizational conflict
B)interorganizational conflict
C)intergroup conflict
D)interpersonal conflict
Q4) How can conflict be functional and positive?
Page 15
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Chapter 14: Jobs and the Design of Work
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/33507
Sample Questions
Q1) A significant difference between job enlargement and job enrichment is that:
A)enlargement has a minimal impact on employee motivation
B)enrichment vertically loads a job whereas enlargement horizontally loads a job
C)enrichment can only be successful with supervisory retraining
D)enlargement empowers employees while enrichment does not
Q2) In the design of jobs and work organizations, Germans:
A)emphasize personal identity and social benefits of work
B)value hierarchy and authority relationships
C)focus on collectivism
D)strongly endorse unionism
Q3) Employees may experience technostress when:
A)flextime is used
B)electronic performance monitoring is used
C)job tasks are certain
D)job enrichment is successful
Q4) The modification of an incorrectly specified role or job is known as:
A)counter-role modification
B)task revision
C)task redesign
D)task modification
16
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Chapter 15: Organizational Design and Structure
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Mechanistic Structure
A)The view or perception of change and disturbance outside the organization.
B)Stages of organization development.
C)Structural arrangements stemming from a stable, or relatively unchanging environment.
D)A desired state and one or more courses of action necessary to achieve the desired state.
E)The organization of product markets outside a firm's home country.
Q2) Which of the following would NOT be a symptom of poor alignment between the structure and contextual variables of an organization?
A)delays in decision making
B)innovative responses to a changing environment do not occur
C)increased conflict between departments
D)high executive turnover
Q3) Formalization and specialization also help a large organization decentralize decision making.
A)True
B)False
Q4) Identify four bases of departmentation or differentiation.
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Chapter 16: Organizational Culture
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/33509
Sample Questions
Q1) Strong cultures are thought to facilitate performance for three reasons.Which of the following is NOT one of those reasons?
A)goal alignment or common goals
B)higher level of motivation
C)higher job satisfaction
D)control without bureaucracy
Q2) The study by Kotter and Heskett reported in your textbook on the test of the strong culture hypothesis concluded:
A)strong cultures were associated with less turnover and more job involvement
B)the effect of culture was moderated by the degree of diversity within the organization and that less diverse, but strong cultures, performed better than weak but diverse cultures
C)strong cultures were moderately associated with positive long-term economic performance
D)strong economic performance leads to strong culture
Q3) Provide an organizational example of each of the following artifacts: personal enactment, ceremony, story, ritual, and symbol.
Q4) What are basic functions of corporate culture?
Q5) How can an organizational culture be expressed, measured, and recorded?
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Chapter 17: Career Management
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153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/33510
Sample Questions
Q1) The expectation of most persons as they enter and experience the advancement career stage is that they will:
A)remain in the same job until the maintenance stage
B)change jobs and employers frequently
C)progress through a series of jobs with increasing responsibilities and challenge and become part of management
D)drop out of the workforce once or twice to go back to college to achieve an advanced degree
Q2) An important issue for someone in the maintenance career stage is:
A)career regression
B)sustaining performance
C)finding a career anchor
D)retirement
Q3) Career Plan Decisions
A)Entrepreneurial career anchor.
B)Individual-organizational efforts to achieve career success.
C)Set of self-perceived talents, motives, and values that guide career
D)Functional specialization as career anchor.
E)Written specifications of career objectives.
Q4) How can a mentor help one's career?
19
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Chapter 18: Managing Change
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Which of the following is NOT an external force that can stimulate the need for change?
A)labor market
B)competitor's pricing decisions
C)changes in employee's expectations
D)effective date of new federal employment law
Q2) Researchers tend to agree that rapid change is more likely to succeed since it creates momentum than other approaches to the pace of change.
A)True
B)False
Q3) When an outside consultant provides assistance to executives concerning their interpersonal skills, conflict resolution styles, decision approaches, and leadership styles, _____ is being used.
A)team building
B)survey feedback
C)process consultation
D)sensitivity training
Q4) Distinguish between incremental, strategic, and transformational changes and provide an example of each.
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