Organizational Development Question
Bank
Course Introduction
Organizational Development explores the processes, strategies, and interventions used to improve organizational effectiveness and facilitate change within a business or institution. The course covers foundational theories of organizational behavior, change management models, and practical tools for diagnosing organizational issues. Students learn how to assess organizational culture, design interventions, and lead initiatives that foster innovation, employee engagement, and adaptability. Emphasis is placed on ethical considerations, data-driven decision-making, and collaborative approaches to problem-solving, preparing students to contribute positively to dynamic work environments.
Recommended Textbook
Organizational Behavior Managing People and Organizations 12th Edition by Ricky
Available Study Resources on Quizplus
16 Chapters
2000 Verified Questions
2000 Flashcards
Source URL: https://quizplus.com/study-set/976
Page 2
W. Griffin
Chapter 1: An Overview of Organizational Behavior
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19269
Sample Questions
Q1) Investing now in developing your OB skills will do all of the following EXCEPT
A) prepare you to be a more effective employee
B) prepare you to be a more effective manager
C) prepare you to be a more effective leader
D) help you to move up faster in any organization
E) help you to improve your technical skills.
Answer: E
Q2) The _________ variable in an experiment is predicted to affect something else.
A) dependent
B) independent
C) codependent
D) interdependent
E) measured
Answer: B
Q3) In organizations, most situations and outcomes are contingent; that is, the precise relationship between any two variables is likely to be dependent on other variables.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Changing Environment of Organizations
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19270
Sample Questions
Q1) A culture low in masculinity is not aggressive and is not concerned with the acquisition of money and other possessions.
A)True
B)False
Answer: True
Q2) The environment of all organizations is changing at a(n) ____ rate.
A) decreased
B) slowing
C) unprecedented
D) moderate
E) inelastic
Answer: C
Q3) Which of the following is NOT a benefit of valuing diversity?
A) Access to more perspectives on a problem
B) Fresh perspectives
C) Less interpersonal conflict
D) Greater homogeneity
E) Richer ideas
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Individual Differences
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19271
Sample Questions
Q1) _________ tend to deal with people easily and specialize in action-oriented jobs, such as marketing and sales.
A) Convergers
B) Divergers
C) Accommodators
D) Assimilators
E) Investigators
Answer: C
Q2) _________ are superior in technical tasks and problems and inferior in interpersonal learning settings.
A) Convergers
B) Divergers
C) Accommodators
D) Assimilators
E) Investigators
Answer: A
Q3) Personality attributes are usually considered to be unstable and fluctuating.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Individual Values, Perceptions, and Reactions
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19272
Sample Questions
Q1) attribution
A)Emily, their lab manager, considers Sheldon the better scientist.When Sheldon makes a mistake, Emily dismisses it as a fluke.When Malik makes a mistake, she thinks, "Typical!"
B)When Sheldon completes a successful experiment, Malik thinks it's because Sheldon is a great scientist.When one of his own experiments goes well, Malik figures he just got lucky.
C)On the day he met Emily, Malik had a bicycling accident on his way to work and arrived reeling and distracted.His mind still on his near-death experience, Malik was curt during their introductions, causing Emily to forever consider him rude despite his being friendly to her ever since.
D)Sheldon is more eloquent and more adept at conversational niceties than Malik is.For this reason, Emily considers Sheldon the better scientist.
Q2) Psychological consequences of stress include all of the following EXCEPT
A) depression
B) sleeping too much
C) not sleeping enough
D) headaches
E) family problems
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Motivating Behavior
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19273
Sample Questions
Q1) Discuss the four types of reinforcement, giving examples of each.
Q2) Individuals might adjust their inputs or outcomes in order to mitigate concerns about inequity.
A)True
B)False
Q3) According to David McClelland, the desire to master complex tasks or to do things better or more efficiently is called a need for _______.
A) empowerment
B) affiliation
C) power
D) achievement
E) status
Q4) Classical conditioning is a simple form of learning that links a conditioned response with an unconditioned stimulus.
A)True
B)False
Q5) Discuss four of the six common ways in which individuals respond to perceived inequity and provide an example of each.How do you think individuals might respond to overpayment inequity?
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Motivating Behavior with Work and Rewards
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19274
Sample Questions
Q1) Top managers are often given special privileges known as ____________________.
Q2) Goal-setting theory has been tested in a variety of settings.Which of the following statements is not true regarding the findings of these studies?
A) Goal setting is an important way for managers to convert motivation into improved job performance.
B) Goal difficulty and goal specificity are closely related to performance.
C) Little is currently known about how individuals accept and become committed to goals.
D) Goal setting may focus too much on the short-term at the expense of long-term issues.
E) Goals set for organizations as a whole are typically more effective than goals set for individual employees.
Q3) Flextime is a work schedule arrangement that
A) gives employees more personal control over the hours they work each day.
B) allows workers to work a full forty-hour week in less than five days.
C) allows workers to miss more than their normally allotted sick days.
D) gives employees a say in deciding what hours to remain open for business.
E) lets employees choose their days off in advance.
Q4) Describe, discuss, and give examples of and the pros and cons of job rotation.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Groups and Teams
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19275
Sample Questions
Q1) Some groups fail to complete certain stages of development before moving on to later stages.
A)True
B)False
Q2) Which of the following is NOT an important leadership skill in a virtual project team or distance management situation?
A) Building community among team members based on mutual trust, respect, affiliation, and fairness.
B) Leading with directness and focusing on abstract results.
C) Establishing a clear and motivating shared vision.
D) Communicating effectively and matching technology to the situation.
E) Coordinating and collaborating across organizational boundaries.
Q3) Which of the following is a type of informal group?
A) Special project
B) Friendship
C) Task
D) Command
E) Affinity
Q4) Informal groups consist of friendship and ____________________ groups.
Q5) Describe the relationship between group composition and performance.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Decision Making and Problem Solving
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19276
Sample Questions
Q1) According to the rational decision-making approach, what is the second step of the decision-making process?
A) Identify the problem
B) Generate alternatives
C) Evaluate alternatives
D) State the situational goal
E) Determine the decision type
Q2) The practical approach combines elements of both the rational and behavioral approaches.
A)True
B)False
Q3) While driving home from a hard day at work, Susan finally realizes the solution to the problem she had been having with a certain customer.Susan just reached which stage of the creative process?
A) Instigation
B) Insight
C) Incubation
D) Verification
E) Preparation
Q4) ____________________ is knowingly accepting less than the best possible outcome.
10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Communication
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19277
Sample Questions
Q1) Formal communications CANNOT be which one of the following?
A) upward
B) downward
C) horizontal
D) diagonal
E) any of these can be formal communications
Q2) The ____ is the individual, group, or organization interested in communicating a message to another party.
A) noise
B) receiver
C) decoding
D) encoding
E) sender
Q3) Which of the following statements about feedback is FALSE?
A) Feedback can be simple or complex.
B) Feedback can be written or oral, but not nonverbal.
C) Feedback verifies whether the message was received.
D) Feedback is initiated by the receiver.
E) Feedback verifies whether the message was understood.
Q4) Explain what portals are and how a business might use a portal.Use examples.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Managing Conflict and Negotiating
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19278
Sample Questions
Q1) ________ conflict occurs when peopleare uninformed, misinformed, interpret things differently, or disagree about what's relevant.
A) Values
B) Task
C) Process
D) Relationship
E) Information
Q2) Task conflict in organizations occurs when people disagree about what needs to be done.
A)True
B)False
Q3) When mediating a conflict, it is more effective to focus on ________ than on positions.
Q4) Which of the following arises due to interpersonal issues?
A) values conflict
B) task conflict
C) process conflict
D) relationship conflict
E) information conflict
Q5) Thoroughly explain Glasl's nine stage model of conflict escalation.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Traditional Leadership Approaches
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19279
Sample Questions
Q1) In Vroom's decision tree approach, there are five basic decision styles that correspond to five levels of subordinate participation in decision making.
A)True
B)False
Q2) The horizontal axis of the Leadership Grid represents concern for ____________________.
Q3) Which of the following is NOT a part of initiating-structure behavior, as identified in the Ohio State leadership studies?
A) Subordinates are aware of what is expected of them in their positions.
B) The leader clearly defines leader-subordinate roles.
C) There is mutual trust and respect between the leader and subordinate.
D) Methods for accomplishing the task are determined.
E) Channels of communication are established.
Q4) Unlike LPC theory, path-goal theory assumes that leaders can change their behaviors and exhibit a variety of leadership styles.
A)True
B)False
Q5) Vroom's model of leadership is based on a(n) ____________________ tree.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Contemporary Views of Leadership in Organizations
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19280
Sample Questions
Q1) A leader who achieves a superior alignment between the organization and the environment is known as a(n)
A) virtual leader.
B) externalized leader.
C) charismatic leader.
D) initiating structure leader.
E) strategic leader.
Q2) If a Japanese firm were to send an executive to head up the firm's operations in the United States, the executive would likely need to
A) focus more on collective benefits than individual benefits.
B) train U.S.employees to behave more like Japanese employees.
C) replace male senior managers with females.
D) develop a new theory of cross-cultural leadership.
E) change his or her leadership style.
Q3) Activities of transactional leadership are similar to those of charismatic leadership.
A)True
B)False
Q4) ____________________ leadership is most similar to management.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Power, Influence, and Politics
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19281
Sample Questions
Q1) Leadership is more effective to the degree that followers' behaviors toward the leader's goals are
A) motivated by punishment.
B) motivated by rewards.
C) voluntary.
D) involuntary.
E) nonpolitical.
Q2) What term refers to making informal or formal appeals to organizational superiors for intervention?
A) downward appeal
B) upward appeal
C) inspirational appeal
D) managerial appeal
E) coalition formation
Q3) Position power is power that resides in a person's individual characteristics, regardless of the span of control.
A)True
B)False
Q4) What is impression management? Discuss its implications for managers.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Organizational Structure and Design
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19282
Sample Questions
Q1) Responsibility cannot be delegated down to others, but authority can.
A)True
B)False
Q2) Grouping employees by ___________ is similar to grouping them by output, except that the focus is on specific job tasks rather than on what the final product is.
A) work process
B) employee knowledge and skills
C) business function
D) client
E) location
Q3) An organizational ___________ shows all the people, positions, reporting relationships, and lines of formal communication in the organization.
Q4) Which of the following is true about communities of practice?
A) they provide only qualitative, rather than quantitative, value
B) they can span multiple companies
C) they meet regularly
D) they meet in person
E) none of these
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Organizational Culture
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19283
Sample Questions
Q1) Due to the difficulty of changing organizational culture, no major company has ever managed to change its culture.
A)True
B)False
Q2) _________ conflict management norms resolve conflict in a cooperative manner.
A) Active
B) Passive
C) Agreeable
D) Disagreeable
E) Strategic
Q3) Which of the following are part of culture?Select ALL that apply.
A) enacted values and norms
B) espoused values and norms
C) artifacts
D) formal practices
E) informal practice
F)None of above
Q4) Research has supported the idea that pro-_________ cultures are related to lower turnover among Blacks, Whites, and Hispanics.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Organization Change and Change Management
Available Study Resources on Quizplus for this Chatper
125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/19284
Sample Questions
Q1) The ninth step in the integrative framework for the implementation of task redesign is A) implementation of any supplemental changes.
B) formulation of the strategy for redesign.
C) evaluation of the task redesign effort.
D) implementation of the task changes.
E) selection of a change agent.
Q2) ____________________ of ___________________________________ programs differ, but most espouse a goal of humanizing the workplace.
Q3) Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.
A)True
B)False
Q4) The number of people born in the U.S.between 1945 and 1960 was approximately
A) 38 million.
B) 27 million.
C) 100 million.
D) 56 million.
E) 38 million
Page 18
To view all questions and flashcards with answers, click on the resource link above.