Organizational Communication Test Preparation
Course Introduction
Organizational Communication explores the theories, processes, and practices that shape communication within contemporary organizations. The course examines how information is created, transmitted, and interpreted in formal and informal networks, with a focus on topics such as leadership, team dynamics, organizational culture, conflict management, diversity, and communication technologies. Students will analyze case studies and engage in projects to develop practical skills for effective communication, problem-solving, and decision-making in professional settings, preparing them to navigate and positively influence communication in various organizational environments.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
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16 Chapters
2425 Verified Questions
2425 Flashcards
Source URL: https://quizplus.com/study-set/440
Page 2
Chapter 1: Introducing Organizational Behavior
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145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7753
Sample Questions
Q1) What is workforce diversity?
Answer: The presence of differences based on gender,race and ethnicity,age,able-bodiedness,and sexual orientation in a business organization.
Q2) All of the following are examples of organizations EXCEPT:
A)small and large businesses.
B)religious bodies.
C)voluntary organizations.
D)a government representative.
E)hospitals.
Answer: D
Q3) As used in OB,the term multiculturalism refers to:
A)hiring people from different cultures to work in one company.
B)pluralism,and respect for diversity and individual differences.
C)developing employees to better understand people from non-United States cultures.
D)a job rotation system whereby employees move from country to country.
E)a job design system whereby managers are required to oversee people from different countries.
Answer: B
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3
Chapter 2: Individual Differences,Values,and Diversity
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145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/7754
Sample Questions
Q1) In Hofstede's framework of national culture,individualism-collectivism reflects the degree to which organizations emphasize competition and assertiveness versus interpersonal sensitivity and concerns for relationships.
A)True
B)False
Answer: False
Q2) __________ individuals are oriented toward conformity and try to accommodate themselves to other people.
A)Cognitive-type
B)Sensation-type
C)Intuitive-type
D)Feeling-type
E)Thinking-type
Answer: D
Q3) Highly authoritarian individuals are so susceptible to authority that in their eagerness to comply they may behave unethically.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Emotions,Attitudes,and Job Satisfaction
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163 Verified Questions
163 Flashcards
Source URL: https://quizplus.com/quiz/7755
Sample Questions
Q1) __________ are informal standards that govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.
Answer: Display rules
Q2) The cognitive component of an attitude reflects the beliefs,opinions,knowledge,or information a person possesses.
A)True
B)False
Answer: True
Q3) __________ is the loyalty of an individual to the organization.
Answer: Organizational commitment
Q4) The emotions of happiness,joy,and love are generally valued positively across cultures.
A)True
B)False
Answer: True
Q5) The spillover of job satisfaction onto family lives is also known as __________. Answer: the at-home effect
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Chapter 4: Perception,Attribution,and Learning
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157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/7756
Sample Questions
Q1) Suppose you assign the least desirable tasks to a worker until he performs well and only then assign him the desired assignments he wants.This OB Mod strategy is known as __________.
A)positive reinforcement
B)extinction
C)punishment
D)negative reinforcement
E)parallel reinforcement
Q2) Which of the following statements about perception is NOT accurate?
A)Although important,perceptions have only a minor impact on the way people respond to various situations.
B)Through perception,people process information inputs into responses involving feelings.
C)Perception is a way of forming impressions about oneself,other people,and daily life experiences.
D)Perceptions serve as a screen or filter through which information passes before it has an effect on people.
E)Through perception,people process information inputs into responses involving action.
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6
Chapter 6: Motivation and Performance
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7757
Sample Questions
Q1) Comparative methods of performance appraisal identify one employee's standing relative to others.
A)True
B)False
Q2) Implementing a job-design strategy of job simplification typically leads to lower rates of absenteeism and turnover.
A)True
B)False
Q3) Describe each of the major alternative work arrangements.What are the advantages to the individual and/or organization in using these options?
Suggested
Q4) __________ are positively valued work outcomes that are given to an individual or group by some other person or source in the work setting.
A)Expected rewards
B)Implied rewards
C)Valence rewards
D)Extrinsic rewards
E)Intrinsic rewards
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Chapter 7: Teams in Organizations
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Teams that __________ typically work with a target completion date and disband once their purpose has been fulfilled.
A)recommend things
B)run things
C)study things
D)make or do things
E)review things
Q2) Synergy is the creation of a whole that is greater than the sum of its parts.
A)True
B)False
Q3) A potential advantage of virtual teams is that members have very little,if any,direct personal contact.
A)True
B)False
Q4) Researchers have found that females score higher than males on social sensitivity. A)True
B)False
Q5) A(n)__________ is set up to deal with a specific problem or opportunity.
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Chapter 8: Teamwork and Team Performance
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157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/7759
Sample Questions
Q1) When President Kennedy chose to absent himself from strategy discussions by his Cabinet during the Cuban Missile Crisis,he avoided the tendency for his Cabinet members to figure out what he wanted and give it to him,thereby avoiding
Q2) __________ form when subgroups emerge within a team due to issue-specific disagreements.
A)Co-acting teams
B)Counteracting teams
C)Interacting teams
D)Disparate teams
E)Countervailing teams
Q3) _________-role conflict occurs when a person's values and needs come into conflict with role expectations.
A)Intrasender
B)Intersender
C)Person
D)Inter
E)Outer
Q4) __________ occurs when the same person sends conflicting expectations.
Q5) All-channel or star communication networks are other names for __________.
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Chapter 9: Decision-Making and Creativity
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132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/7760
Sample Questions
Q1) In the Vroom,Yetton,and Jago decision-making model,__________ involves the manager sharing the problem with relevant subordinates or other group members individually,getting their ideas and suggestions without bringing them together as a group,and.then making a decision that may or may not reflect the subordinates' input.
A)variant 1 of authority decisions
B)variant 2 of authority decisions
C)variant 1 of consultative decisions
D)variant 2 of consultative decisions
E)variant 3 of authority decisions
Q2) The availability heuristic involves assessing a current event based on past occurrences that are easily available in one's memory.
A)True
B)False
Q3) The behavioral decision maker is viewed as acting most often under uncertain conditions and with limited information.
A)True
B)False
Q4) A(n)__________ is the degree of likelihood of an event's occurrence.
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10
Chapter 10: Conflict and Negotiation
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153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/7761
Sample Questions
Q1) __________ may be used to arrive at temporary settlements of complex issues or to arrive at expedient solutions when time is limited.
Q2) Perceived conflict is experienced as tension that motivates the person to take action to reduce feelings of discomfort.
A)True
B)False
Q3) __________ negotiation occurs when substance issues are resolved and working relationships are maintained or even improved.
A)Effective
B)Decisive
C)Collaborative
D)Conclusive
E)Efficient
Q4) In __________,a neutral third party works with persons involved in a negotiation to help them resolve impasses and settle disputes
Q5) __________ conflict occurs when a person must decide to do something that has both positive and negative consequences.
Q6) Functional conflict is also called __________.
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Chapter 11: Communication and Collaboration
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149 Verified Questions
149 Flashcards
Source URL: https://quizplus.com/quiz/7762
Sample Questions
Q1) __________ communication takes place through facial expressions,body position,eye contact and other physical gestures.
Q2) Interpersonal barriers occur when individuals are not able to objectively listen to the sender due to things such as lack of trust,personality clashes,and a bad reputation.
A)True
B)False
Q3) __________ communication goes from sender to receiver and back again.
Q4) When in doubt regarding the clarity of your written or spoken message,the recommended course of action to follow is:
A)"keep it smart and short."
B)"keep it straightforward and simple."
C)"keep it simple and smart."
D)"keep it short and simple."
E)"keep it sophisticated and savvy."
Q5) Informal channels of communication do not adhere to the organization's hierarchy of authority.
A)True B)False
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Chapter 12: Power and Politics
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153 Verified Questions
153 Flashcards
Source URL: https://quizplus.com/quiz/7763
Sample Questions
Q1) Milgram designed experiments to determine the extent to which people __________.
A)learn from personal failures
B)obey the commands of an authority figure
C)are willing to use coercive power to gain influence
D)are motivated by financial rewards
E)are willing to learn new things as a means of gaining expert power
Q2) Coercive power is the extent to which a manager can use extrinsic and intrinsic rewards to control other people.
A)True
B)False
Q3) Few instances exist where individual and organizational interests are compatible.
A)True
B)False
Q4) A clearer definition of roles and responsibilities may help managers empower others.
A)True
B)False
Q5) __________ power resides in the individual and is independent of that individual's position.
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Chapter 13: Leadership Essentials
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/7764
Sample Questions
Q1) __________ leadership is a more general term for employee-centered supervision.
Q2) Which of the following does NOT provide an accurate description of leadership styles in the Blake and Mouton leadership grid?
A)A 1/1 manager is termed team management.
B)A 1/9 manager has minimum concern for production and maximum concern for people.
C)A 5/5 manager is a middle of the road manager.
D)A 9/1 manager has maximum concern for production and minimum concern for people.
E)A 9/9 manager has a maximum concern for both people and production.
Q3) __________ are preconceived notions about the attributes associated with leaders that reflect the structure and content of "cognitive categories" used to distinguish leaders from nonleaders.
Q4) The least-preferred co-worker scale is a measure of a person's leadership style based on a description of the person with whom respondents have been able to work least well.
A)True
B)False
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Chapter 14: Leadership Challenges and Organizational Change
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/7765
Sample Questions
Q1) The cultural dimension "in-group collectivism" refers to the rewarding of collective actions.
A)True
B)False
Q2) A helpful view of resistance to change is that it represents feedback that the change agent can use to facilitate achieving change objectives.
A)True
B)False
Q3) The autonomous leadership dimension of the GLOBE theoretical model refers to ensuring safety and security of the individual,self-centered and face saving.
A)True
B)False
Q4) __________ is intentional and occurs as a result of specific efforts by a change agent.
A)Charted change
B)Programmed change
C)Outlined change
D)Arranged change
E)Planned change
Page 15
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Chapter 15: Organizational Culture and Innovation
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/7766
Sample Questions
Q1) A firm that values diversity but systematically works to block the transfer of societal-based subcultures into the fabric of the organization is known as a(n)_________ organization.
Q2) Rituals are embellished heroic accounts of the story of the founding of an organization.
A)True
B)False
Q3) By linking values and actions,the organization taps into some of the strongest and deepest realms of the individual.
A)True
B)False
Q4) Every large organization imports potentially important subcultural groupings when it hires employees from the larger society.
A)True
B)False
Q5) In Japanese organizations,subcultures often form based on the date of graduation from a university,gender,or geographic location.
A)True
B)False
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Chapter 16: Organizational Goals and Structures
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162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/7767
Sample Questions
Q1) __________ groups individuals and resources by products,territories,services,clients,or legal entities.
Q2) What is vertical specialization? Discuss the difference between chain of command and span of control.
Suggested
Q3) Executives,managers,and supervisors are hierarchically connected through the __________,which is a listing of who reports to whom up and down the firm.
A)organizational human resources plan
B)span of control
C)functional master plan
D)chain of command
E)hierarchical regiment
Q4) Standardization is the degree to which the range of allowable actions in a job or series of jobs is limited so that actions are performed in a uniform manner.
A)True
B)False
Q5) Grouping individuals by skill,knowledge,and actions yields a pattern of
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Chapter 17: Strategy,Technology,and Organizational Design
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/7768
Sample Questions
Q1) A managerial script is a series of well-known routines for problem identification and alternative generation and analysis common to managers with a firm.
A)True
B)False
Q2) Sustaining a competitive strategy with consistent learning involves more than just a commitment by individuals; it calls for a systematic adjustment of the organization's structure and processes to alterations in the size and scope of operations,the technology selected,and the environmental setting.
A)True
B)False
Q3) Complex decision support systems do little to aid middle and lower-level managers in analyzing problems and making decisions.
A)True
B)False
Q4) Information technology has spawned a whole new series of corporations called e-businesses.
A)True
B)False
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