Organizational Communication Final
Test Solutions
Course Introduction
Organizational Communication explores the theories, processes, and practices involved in communication within organizations. This course examines how information is created, transmitted, and interpreted among individuals and groups in workplace settings. Topics include communication channels and networks, organizational culture, power dynamics, diversity, leadership communication, conflict resolution, and technological influences on organizational interactions. Through case studies and practical exercises, students will develop skills in analyzing communication challenges and designing effective strategies to enhance collaboration, innovation, and organizational effectiveness.
Recommended Textbook
Managerial Communication 7th Edition by Geraldine E. Hynes
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15 Chapters
748 Verified Questions
748 Flashcards
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Page 2
Chapter 1: Communicating in Contemporary Organizations
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Sample Questions
Q1) According to the human relations approach,employee commitment to an organization is gained by ______.
A)economic motivators and authority
B)interpersonal communication skills
C)moderate workload
D)Both economic motivators and authority and interpersonal communication skills
Answer: D
Q2) A characteristic necessary for competitive advantage is the ability to ______.
A)give orders to employees
B)operate without attracting investment
C)add value to resources
D)develop international contacts
Answer: C
Q3) The workplace requires more sophisticated managerial communication skills because it is much more diverse and complex than it was just a few decades ago.
A)True
B)False
Answer: True
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Chapter 2: Understanding the Managerial Communication Process
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Sample Questions
Q1) Understanding of a manager's message is based on the receiver's ______.
A)education and attention
B)position on the company's organizational chart
C)perception and message interpretation
D)experience and attention
Answer: C
Q2) Intercultural communication is more important in modern society than intrapersonal communication.
A)True
B)False
Answer: False
Q3) Managers should use the same methods of communication with different receivers.
A)True
B)False
Answer: False
Q4) A public setting is always preferable when a manager praises a direct report's performance.
A)True
B)False
Answer: False
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Chapter 3: Communicating With Technology
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Sample Questions
Q1) The extent to which a message is negative and the extent to which it is sensitive are highly related.
A)True
B)False
Answer: True
Q2) As the complexity of a message increases,managers should attempt to use
A)wider bandwidth and the medium that will add to psychological closeness
B)the technology that provides for the greatest amount of feedback
C)symbolism consistent with the complexity
D)all of these
Answer: D
Q3) Provide an example in which technology has changed a person's job.
Answer: Answers will vary.Here are two examples: Before the information age,managers employed secretaries to compose,send,file,receive,and respond to documents.They employed bookkeepers to handle financial records.Today's managers are expected to use computer programs to do both administrative and accounting work.
Another example is that many workers have been displaced due to robotics being installed in modern factories.Robotics replaced the men and women who previously did the jobs by hand.
Page 5
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Chapter 4: Managing Meetings and Teams
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Sample Questions
Q1) How can a team leader prevent groupthink?
A)use a "devil's advocate"
B)be open to criticism
C)do not make an early decision
D)all of these are correct
Q2) When attempting to halt a disruption during a meeting,the facilitator should not ______.
A)paraphrase other's statements
B)use the Delphi technique
C)allow multitasking such as checking e-mail
D)ask open,unbiased questions
Q3) Which is not a strategic consideration listed in the chapter that assists managers in preparation for meetings?
A)whether to meet
B)physical facilities
C)feedback
D)leadership style
Q4) What are some of the challenges of telecommuting? List three to four strategies that remote workers can use to minimize these problems.
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Chapter 5: Making Presentations
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Sample Questions
Q1) Most managers do not need impromptu speaking skills since they usually have lots of preparation time.
A)True
B)False
Q2) Explain the three major phases of team presentations.Give an example of a situation when you participated in a team presentation and analyze the extent to which your team did or did not follow the chapter's guidelines.What were the consequences?
Q3) During the Q & A session after a presentation,you should admit it if you don't know the answer to an audience question.
A)True
B)False
Q4) Which of the following is not described in the chapter as a message variable that contributes to a persuasive effort?
A)arrangement of the information
B)using humor
C)giving a range of evidence
D)stating explicitly what is desired
Q5) This chapter lists five rules for speaking to the media.What are they?
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Chapter 6: Communicating Visually
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Sample Questions
Q1) Negative space suggests sloppy or lazy design and should be filled with text or graphics.
A)True
B)False
Q2) You are planning a project to develop a new social media software application.What type of chart will help you coordinate the sequence of activities and schedules to estimate time to completion?
A)Gantt chart
B)PERT chart
C)critical path diagram
D)swim lane chart
Q3) You are preparing a presentation to present a proposal to a potential client.On the morning of the presentation,you realize the slide deck has too much text and may be considered boring or overwhelming.You decide to insert some graphics onto your slides to add some visual interest.What legal and ethical issues must you consider before you begin searching the Internet for graphics?
Q4) Character size is standard across most typeface styles.
A)True
B)False
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Chapter 7: Writing in the Workplace
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Sample Questions
Q1) One of the more serious problems associated with collaborative writing is dealing with conflicts that arise.
A)True
B)False
Q2) Writing "he made five errors in six attempts" instead of "he really messed up" is an example of ______.
A)abstraction
B)conciseness
C)sexism
D)concreteness
Q3) The team leader in a collaborative writing group is responsible for ______.
A)setting the guidelines for the group
B)coordinating the team's collaborative efforts
C)resolving conflicts among individuals and functional departments
D)Both coordinating the team's collaborative efforts and resolving conflicts among individuals and functional departments
Q4) What can a manager do to encourage collaboration when the team is tackling a writing task?
Q5) What are four strategic advantages of written managerial communication?
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Chapter 8: Writing Routine Messages
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Sample Questions
Q1) Which of these strategies softens the blow of negative messages?
A)place negative information at points of low emphasis
B)avoid no or not when possible
C)avoid words with negative connotations
D)all of these
Q2) The most frequently used medium of communication within an organization is the ______.
A)letter
B)memo
C)brochure
D)bulletin board
Q3) The opening of a persuasive request should ______.
A)use an indirect strategy
B)use a direct strategy
C)greet the reader
D)catch the reader's attention
Q4) When contacting a boss by memo or e-mail,strategic writers also should copy their immediate supervisors.
A)True
B)False
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Chapter 9: Writing Reports and Proposals
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Sample Questions
Q1) The most common reason that managers write reports is that someone asked them to.
A)True
B)False
Q2) Indirect order is usually the best arrangement of points for ______.
A)routine reports
B)proposals
C)informative reports
D)good news
Q3) The formality of a report depends on ______.
A)its significance
B)precedent
C)effort
D)all of these
Q4) Indirect order is usually preferred for short reports and proposals.
A)True
B)False
Q5) Explain the differences between dramatic and informational visual aids.Why is the line graph both dramatic and informational?
Q6) What purposes does the transmittal document serve?
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Chapter 10: Listening
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Sample Questions
Q1) Strategic managerial listening requires paying attention to ______.
A)the spoken words
B)the nonverbal behaviors
C)the total environment
D)all of these
Q2) Which of the following statements is true?
A)Paraphrasing is repeating the speaker's words.
B)Usually,speakers paraphrase to check the listener's understanding.
C)A paraphrase reflects the underlying attitudes or emotions of a message.
D)Paraphrasing is not useful for strengthening the speaker-listener relationship.
Q3) The main benefit of paraphrasing as a listening strategy is that it ______.
A)increases understanding
B)strengthens the relationship
C)adds face time to the interaction
D)both increases understanding and strengthens the relationship
Q4) A directed question leads the speaker to a desired response.
A)True
B)False
Q5) What is the difference between hearing and listening?
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Chapter 11: Communicating Nonverbally
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Sample Questions
Q1) Nonverbal communication includes written messages.
A)True
B)False
Q2) Words represent ______% of the impact of message spoken face-to-face.
A)55
B)38
C)42
D)7
Q3) Personal possessions in the office,but not the location of the office,create perceptions.
A)True
B)False
Q4) Leakage occurs when contradictory nonverbal signals betray deception.
A)True
B)False
Q5) If a speaker takes longer than usual to begin answering a question,the slower onset is a deception cue.
A)True
B)False
Q6) Why are emblems different from the typical movement communication cue?
Page 13
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Chapter 12: Communicating Across Cultures
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Sample Questions
Q1) Why should managers become culturally sensitive?
A)The workforce is increasingly more culturally diverse
B)They are working in a global economy
C)U.S.business values are universal
D)Both the workforce is increasingly more culturally diverse and they are working in a global economy are correct
Q2) Select a country you are familiar with--or,if you have not traveled to another country,select a region within the United States--and analyze its culture,using Hofstede's dimensions of cultural differences.
Q3) If English is the dominant international language of business,why should a manager learn a foreign language in preparation for an overseas assignment?
Q4) Which of the following is a characteristic of a good intercultural communicator?
A)smart
B)disrespectful
C)nondefensive
D)judgmental
Q5) French's mustard and Dannon yogurt products are made by American companies.
A)True
B)False
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Chapter 13: Managing Conflict
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Sample Questions
Q1) Reminding managers of the organization's overall goals can alleviate interdepartmental conflict.
A)True
B)False
Q2) List and describe the six competencies of Emotional Intelligence identified by Daniel Goleman.
Q3) When the accommodating strategy is used,managers try to deal with conflict by making the employee with the most seniority happy.
A)True
B)False
Q4) The party with the most information is likely to have the better position in a compromise.
A)True
B)False
Q5) Unclear business goals,time pressure,and uncomfortable work environments are all factors correlated with workplace conflict.
A)True
B)False
Q6) How can conflict benefit an organization?
Page 15
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Chapter 14: Negotiating
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Sample Questions
Q1) Women put themselves at a disadvantage during negotiations when they ______.
A)wait for someone to praise them
B)compare their performance to others
C)use networking and relationships as leverage
D)try to preserve goodwill
Q2) Which type of question in the negotiation process is asked to draw attention or create an effect?
A)rhetorical
B)bipolar
C)shotgun
D)leading
Q3) Negotiation is an integral skill for managers.
A)True
B)False
Q4) Time constraints are irrelevant in negotiations.
A)True
B)False
Q5) Define MSO and LAO in a negotiation.Give an example of each.
Q6) Define BATNA in a negotiation.Give an example.
Page 16
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Chapter 15: Conducting Interviews
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Sample Questions
Q1) Behavioral questions are the least useful type to ask during employment interviews.
A)True
B)False
Q2) The interview format that is suitable for most situations that managers face is the ______ interview.
A)structured
B)semi-structured
C)mini-structured
D)unstructured
Q3) The halo effect is the most prevalent type of bias.
A)True
B)False
Q4) Why is privacy important when choosing a place to conduct an interview?
A)It ensures confidentiality
B)It reduces anxiety
C)It minimizes interruptions
D)All of these
Q5) According to Jack Gibb,how can a manager create a supportive communication environment?
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