Organizational Communication
Chapter Exam Questions
Course Introduction
Organizational Communication explores the processes and dynamics of communication within formal organizations. Students will examine key theories, models, and practices that influence how information is shared, interpreted, and acted upon among individuals and groups in workplace settings. The course addresses topics such as organizational culture, leadership communication, conflict management, team dynamics, change communication, and the impact of technology on internal and external communication. Through case studies and practical exercises, students develop skills to analyze communication issues and propose strategies to improve efficiency, collaboration, and organizational climate.
Recommended Textbook
Business Communication Essentials 6th Edition by Courtland Bovee
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Chapter 1: Understanding Business Communication in Todays Workplace
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Sample Questions
Q1) When using communication technology,it is important to ________.
A)use blog feeds and Twitter follows to the maximum extent possible
B)reconnect with people on the phone or in person frequently
C)use technology to completely do away with face-to-face communication
D)pay equal attention to all the information-immediately useful or not-that you receive
E)expand your social networks online to the maximum extent possible
Answer: B
Q2) What are the disadvantages of the social communication model?
Answer: Potential problems of the social media model include information overload,fragmented attention,information security risks,distractions that hurt productivity,and the blurring of the line between personal and professional lives,which can make it difficult for people to disconnect from work.
Q3) According to the basic eight-step model of communication,the communication process starts with the sender producing a message in a transmittable medium.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Mastering Team Skills and Interpersonal Communication
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Sample Questions
Q1) Derek coordinates the sales staff for a pharmaceutical company.As the salespersons frequently travel across the country,arranging meetings with everyone at the same time is difficult.Most of the salespeople do not have laptops,but rely on their smartphones for communication.Which of the following is the easiest way for Derek to arrange a meeting with all the salespeople?
A)social networking
B)intranets
C)videoconferencing
D)telepresence
E)instant messaging
Answer: E
Q2) Online brainstorming allows companies to generate ideas from people across the organization.
A)True
B)False
Answer: True
Q3) Critical listening poses a barrier to effective listening.
A)True
B)False
Answer: False
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Chapter 3: Planning Business Messages
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Sample Questions
Q1) Using an example,explain the advantages of the storytelling method in business communications.
Answer: Stories can be an effective way to organize messages in a surprising number of business communication scenarios,from recruiting and training employees to enticing investors and customers.Career-related stories,such as how someone sought and found the opportunity to work on projects he or she is passionate about,can entice skilled employees to consider joining a firm.Entrepreneurs use stories to help investors see how their new ideas have the potential to affect people's lives (and therefore generate lots of sales).Stories can be cautionary tales as well,dramatizing the consequences of career blunders,ethical mistakes,and strategic missteps.
A key reason storytelling can be so effective is that stories help readers and listeners imagine themselves living through the experience of the person in the story.As a result,people tend to remember and respond to the message in ways that can be difficult to achieve with other forms of communication.In addition,stories can demonstrate cause-and-effect relationships in a compelling fashion.
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Chapter 4: Writing Business Messages
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Sample Questions
Q1) Which of the following statements about using the passive voice is true?
A)The passive voice is usually stronger than the active voice.
B)In a passive sentence, the subject performs the action.
C)The passive voice is grammatically incorrect.
D)The passive voice is used when the subject receives an action.
E)The passive voice can be used to personalize messages.
Q2) Which of the following sentences is the best illustration of the "you" attitude?
A)Because your report was poorly written, we cannot accept it.
B)Your report failed to meet company requirements.
C)When we receive a report that is professional, we can act on your recommendations.
D)Once the report includes the necessary estimates, the project can proceed.
E)You missed out on a number of important points in the report.
Q3) Which of the following negative effects results from the use of euphemisms?
A)Euphemisms often convey disrespect or rudeness.
B)Negative news is conveyed in a negative way.
C)There is a risk that the truth might be obscured.
D)Euphemisms can trigger negative connotations.
E)Euphemisms usually offend the listener.
Q4) Discuss the various types of biases and methods to avoid these.
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Chapter 5: Completing Business Messages
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Sample Questions
Q1) Identify the faulty construction in the following sentence: Walking down the street,the trees were breath-taking.
A)dangling modifier
B)hedging
C)parallelism
D)camouflaged verb
E)too many nouns
Q2) Which of the following is true for writing concise sentences?
A)All relative pronouns should be eliminated from sentences to minimize confusion.
B)Using infinitives to replace phrases is grammatically incorrect.
C)Longer words usually make a sentence easier to read and understand.
D)Double modifiers are easy to understand and make a sentence more concise.
E)The subject and predicate of a sentence should be placed as close together as possible.
Q3) Hedging statements are used when the writer wants to avoid stating a judgment as fact.
A)True
B)False
Q4) List at least three tips for effective proofreading.
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Chapter 6: Crafting Messages for Electronic Media
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Sample Questions
Q1) Which of the following is the best way to rephrase the opening line of the message keeping in mind the guidelines for effective email messages?
A)Star Services wishes to offer you specialized housekeeping services that have been designed keeping in mind the unique needs of large hospitals such as yours.
B)Interested in signing on for specialized housekeeping services designed for the unique needs of large hospitals such as yours?
C)Star Services wishes to offer you SPECIALIZED HOUSEKEEPING SERVICES that have been designed keeping in mind the unique needs of large hospitals such as yours.
D)R u interested in getting specialized housekeeping services designed exclusively for you?
E)Housekeeping giving you nightmares? Relax! We at Star Services know exactly what is required for housekeeping at large hospitals such as yours!
Q2) IM conversations should not be planned; they should be spontaneous and natural. A)True B)False
Q3) How can the three-step process be adapted for successful IM?
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Chapter 7: Writing Routine and Positive Messages
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Q1) In order to write a successful news release,you should ________.
A)use positive, self-congratulatory adjectives and adverbs
B)try to cover multiple, unrelated news items at once
C)break up long sentences and keep paragraphs short
D)put your most important idea last
E)include extraneous facts to add interest
Q2) When explaining and justifying your routine request in the body of your message,you should ________.
A)address multiple topics in one question
B)offer apologies for any inconvenience caused
C)put your most important request at the end
D)not assume that your audience will comply
E)break down complex requests into specific questions
Q3) In the body of your routine message making claims or requesting actions,you should
A)clearly express your anger and frustration
B)warn the reader of the consequences of inaction
C)apologize for the inconvenience caused
D)request specific action
E)give a complete and specific explanation of the details
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Chapter 8: Writing Negative Messages
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Sample Questions
Q1) Which of the following is a guideline for avoiding accusations of defamation?
A)Provide accurate information and stick to the facts.
B)Maintain a personal and intimate tone to build rapport.
C)Apologize sincerely for the negative answer.
D)Don't offer alternative solutions as that is unethical.
E)Open with a clear statement of the news.
Q2) When communicating negative organizational news,multiple media should be used to reach out to affected audiences.
A)True
B)False
Q3) When rejecting job applications,you should ________.
A)avoid explaining why an applicant was rejected
B)avoid making the email personal by using the recipient's name
C)open with a clear statement of the news
D)use the active voice to convey the news
E)state that the application will be reviewed at a later date
Q4) When using the indirect approach in organizing your negative news message,make sure you don't overemphasize the bad news.
A)True
B)False
Page 10
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Chapter 9: Writing Persuasive Messages
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Sample Questions
Q1) Avoid the use of words like "economical" or "luxurious" to prepare readers for the price of a certain product; it is always more effective to just state the price.
A)True
B)False
Q2) "This bike has four gears and a built-in GPS system." This statement describes the selling features of the bike.
A)True
B)False
Q3) Briefly explain the difference between selling points and benefits,giving an example of each.
Q4) Which of the following terms stands for the first phase in the AIDA model of organizing persuasive messages?
A)attention
B)action
C)analysis
D)assessment
E)appraisal
Q5) Identify six ways to establish your credibility in persuasive messages.
Q6) Describe the four steps of the AIDA model for persuasive messages.
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Chapter 10: Understanding and Planning Reports and Proposals
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Sample Questions
Q1) Which of the following is an important function achieved by documenting one's sources?
A)They help avoid plagiarism.
B)They help readers relate to the material.
C)They help readers explore the topic in more detail, if desired.
D)They help take advantage of the source documentation tools.
E)They are the logical conclusion to online research.
Q2) Samantha needs to prepare and present a report which details the handling of certain hazardous materials in the organization's premises.For this she needs to prepare a ________.
A)compliance report
B)progress report
C)due diligence report
D)trouble shooting report
E)business plan
Q3) In interviews,open-ended questions which can't be answered with a simple yes or no,can provide deeper insights,opinions,and information.
A)True
B)False
Q4) Describe the ways in which analytical reports and proposals differ.
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Chapter 11: Writing and Completing Reports and Proposals
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Q1) Veronica has to respond to an RFP with a proposal.In her proposal,she needs to
A)follow the instructions in the RFP
B)include only the letter of transmittal
C)include data visualization
D)only mention the tracking number
E)have a separate letter of authorization
Q2) To create clear,effective tables ________.
A)always use screencasts
B)use common units and identify them
C)document the source of the data within the table
D)include chartjunk
E)use different templates and formatting options to make the content more dynamic
Q3) The wiki environment should ________.
A)allow uploading copyrighted material
B)not allow robust disagreements
C)implement different page templates and formatting options
D)use monotonous language
E)encourage discussions
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Page 13
Chapter 12: Developing Oral and Online Presentations
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Sample Questions
Q1) Which of the following mediums is suitable for an oral presentation?
A)screencasts
B)wikis
C)microblogging
D)instant messaging
E)applicant tracking systems
Q2) Kenny is working on a presentation which has a large number of points in a sequence.To help the audience focus on one point at a time,he can use ________.
A)decorative animation
B)transitions
C)builds
D)functional animation
E)hyperlink
Q3) You have to create a presentation for junior high school kids regarding the ill-effects of obesity.Which of these elements would you choose to appeal to your audience and how should they be used: structured or free-form slides? What considerations regarding color,font,visuals,or background would you keep in mind? Would the backchannel be effective with this group and why?
Q4) What is the difference between defining your main idea and limiting your scope?
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Chapter 13: Building Careers and Writing Résumés
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Sample Questions
Q1) The activities and achievements section in the résumé can be used to ________.
A)offer a brief view of your key qualifications
B)offer a brief recap of your career with the goal of presenting increasing levels of responsibility and performance
C)present your educational background in depth, choosing facts that support your professional theme
D)highlight activities and achievements outside of a work or educational context
E)emphasize what you have accomplished in each position you have held in the past
Q2) Jennifer is preparing a video résumé along with six different résumé formats so that she can stand out in the crowd of applicants.Video résumés can be a compelling supplement,but ________.
A)it is suitable only for creative jobs
B)most employers prefer social media résumés
C)it should be created by hiring professional video producers
D)it fails to capture relevant work experience
E)recruiters may find it cumbersome to view and ignore it
Q3) If you were fired from your previous job because of discrimination by your employer,should you include that work experience in your résumé? Why or why not?
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Chapter 14: Applying and Interviewing for Employment
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Q1) While writing resignation letters,________.
A)use the positive messages technique
B)state the reason for resigning the job
C)make sure it is paired with an application letter
D)mention criticisms about your colleagues, but be tactful
E)use anecdotes and humor to avoid appearing as unfriendly
Q2) In the job application process,prospecting is ________.
A)taking the initiative to write to companies even though they haven't announced a job opening that is right for you
B)seeking and attracting a pool of people from which qualified candidates for job vacancies can be chosen
C)providing information and instruction to equip employees with a higher level of knowledge
D)a meeting during which both you and the prospective employer ask questions and exchange information
E)the process of filtering out applicants who are unqualified or otherwise not a good fit for the position
Q3) Briefly explain the difference between solicited application letters and unsolicited application letters.
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