Organizational Behaviour Exam Solutions
Course Introduction
Organizational Behaviour explores the theories, concepts, and practical applications related to human behavior within organizations. The course examines individual, group, and organizational dynamics, focusing on topics such as motivation, leadership, team development, communication, organizational culture, change management, and decision-making processes. By analyzing real-world scenarios and current research, students gain the skills to understand, predict, and influence behavior in a variety of workplace settings, preparing them to effectively manage and work collaboratively in diverse organizational environments.
Recommended Textbook MGMT 3rd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) Which set of skills increases in importance for success as people rise through the managerial ranks?
A)human skills and technical skills
B)human skills and the motivation to manage
C)conceptual skills and the motivation to manage
D)conceptual skills and human skills
Answer: C
Q2) Which of the following titles represents the level of a marketing manager?
A)supervising manager
B)top manager
C)middle manager
D)department manager
Answer: C
Q3) Which types of skills tend to be equally important at all levels of management?
A)technical skills
B)human skills
C)decisional skills
D)motivation to manage
Answer: B
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Page 3
Chapter 2: Organizational Environments and Cultures
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Q1) Mary Brown's is a fried chicken restaurant chain famous for its chicken. It recently announced that several of its restaurants became compliant with a set of religious dietary restrictions. Which of the following would have been the <b>most likely </b>factor in its specific environment for the chain to make that decision?
A)matching a similar product offered by another fried chicken restaurant
B)Canadian Food Inspection Agency (CFIA)regulations changed
C)a boycott proposed by members of the religion in question
D)customers requesting their products be made compliant with their dietary practices
Answer: D
Q2) What does a consistent organizational culture mean for a company?
A)A consistent organizational culture does not guarantee good company performance.
B)A consistent organizational culture that is also strong is always a good culture.
C)Employees learn consistent organizational cultures on their own.
D)Having a consistent organizational culture makes adapting to drastic changes easier. Answer: A
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Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) Business fiduciaries are bound solely by the principle of distributive justice.
A)True
B)False
Answer: False
Q2) Historically,which type of responsibility means making a profit by producing something valued by society?
A)discretionary
B)ethical
C)legal
D)economic
Answer: D
Q3) Gas prices in Belleville and Kingston,ON were allegedly fixed in an anti-competitive manner during 2007,and a settlement,admitting no wrong-doing,was reached with Pioneer Energy,Canadian Tire,Mr. Gas,and Sunoco. Which model would they most likely use to justify their actions?
A)the economic model
B)the stakeholder model
C)the shareholder model
D)the accounting model
Answer: C
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Chapter 4: Planning and Decision Making
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Sample Questions
Q1) What expresses the purpose and destination that a company hopes to reach?
A)vision statement
B)action plan
C)strategy
D)mission statement
Q2) You overhear a staff member complain that a decision on which computers to purchase for the branch wasn't made correctly because the best alternative wasn't chosen. Use the theory of satisficing to explain to the staff member how the decision may have been made.
Q3) Both short-term and long-term goals are used to provide additional motivation and rewards for employees.
A)True
B)False
Q4) How can organizations maintain flexibility as they plan? Explain how the method for maintaining flexibility is different from traditional planning.
Q5) Tactical plans specify how a company will use resources,budgets,and people to accomplish specific goals within its mission.
A)True
B)False
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Chapter 5: Organizational Strategy
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Sample
Questions
Q1) Specialized Bicycle Components introduced the first major-production mountain bike in 1980. Since then,the company has maintained a technological leadership in the production of bikes and bike accessories and an organizational culture that encourages innovation. Which one of the following refers to the company's technological leadership and its organizational culture?
A)customer sustainabilities
B)organizational advantages
C)relative competencies
D)core capabilities
Q2) The three steps of the strategy-making process are (1)to assess the need for strategic change,(2)to conduct a situational analysis,and (3)to choose the strategic alternatives.
A)True
B)False
Q3) In which circumstance is a company more likely to respond to an attack?
A)market commonality is strong
B)market commonality is weak
C)resource similarity is strong
D)resource similarity is weak
Q4) Differentiate between competitive inertia and strategic dissonance.
Page 7
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Chapter 6: Innovation and Change
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Sample Questions
Q1) George was appointed president of a health devices company. Within a year the board of directors was very happy with George's appointment. The company's structure was transformed to a team structure. New suppliers were found. The culture became one of hard work and meeting goals. What did George bring to the company to please the board?
A)organizational innovation
B)organizational development
C)organizational change
D)organizational re-engineering
Q2) Refer to Narrative 6-4. Which of the following elements did Morgan find strong in Asia initially?
A)change forces
B)internal strengths
C)frozen change
D)resistance forces
Q3) In terms of organizational decline,overconfidence is a potential cause of inaction. A)True
B)False
Q4) How are technology cycles and innovation streams related?
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Chapter 7: Global Management
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Q1) Companies pursuing a differentiation strategy may prefer to open an office or manufacturing location in a country where they have which of the following?
A)access to growing markets and minimal political risk
B)access to high quality materials and a skilled workforce
C)a skilled workforce and access to growing markets
D)minimal political risk and access to high quality materials
Q2) Quantitative factors such as the kind of facility being built,tariff and nontariff barriers,exchange rates,and transportation and labour costs are the primary considerations when choosing an office/manufacturing location.?
A)True
B)False
Q3) Which of the following is an attribute of a country or region that has an attractive business climate for companies that want to go global?
A)easy access to stagnant markets
B)experienced marketplace metamorphosis
C)no political risks
D)a limited infrastructure
Q4) Briefly explain how companies can assess the growth potential of new markets.
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Chapter 8: Designing Adaptive Organizations
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Q1) Admitting a need for better communication,higher management tethers subordinates to their jobs and appoints newly hired employees who specialize in establishing liaison relationships. Which type of organization does this scenario describe?
A)centralized
B)mechanistic
C)departmentalized
D)organic
Q2) Which statement presents a characteristic of functional departmentalization?
A)Functional departmentalization allows work to be done by highly qualified specialists.
B)Functional departmentalization increases costs by reducing duplication.
C)Functional departmentalization complicates communication and coordination for departmental managers.
D)Functional departmentalization is a form of matrix departmentalization.
Q3) What is the primary disadvantage of customer departmentalization?
A)an overemphasis on customer needs
B)duplication of job functions
C)difficulties in coordinating across departments
D)overspecialization of managers and workers
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Page 10
Chapter 9: Leading Teams
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Sample Questions
Q1) Refer to Narrative 9-3. What could you expect plant management to give its team members when team building?
A)cross-diversity training
B)team mentoring
C)training in interpersonal skills
D)coaching skills
Q2) Refer to Narrative 9-1. What groups are being created at The House of SHAN to organize employees into?
A)semistructured teams
B)ad hoc committees
C)work teams
D)functional departments
Q3) Virtual teams are often,but not necessarily,temporary teams that are set up to accomplish a specific task.
A)True
B)False
Q4) One of the disadvantages of project teams is their lack of flexibility.
A)True
B)False
Q5) What are project teams? List the advantages associated with their usage.
Page 11
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Chapter 10: Managing Human Resource Systems
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Sample Questions
Q1) A job specification summarizes the basic tasks,duties,and responsibilities of a job,and a job description summarizes the qualifications needed to successfully perform the job.
A)True
B)False
Q2) Employment-related laws apply only to selection decisions.
A)True
B)False
Q3) One reason items manufactured in Southeast Asia can be imported into Canada so cheaply is that workers are paid a small amount of money for each item produced. Which type of pay plan do manufacturers operating in Southeast Asia use?
A)real-time pay
B)compressed pay
C)piecework
D)batch processing
Q4) Case studies are an appropriate training tool to learn job behaviours.
A)True
B)False
Q5) List and briefly define the three basic kinds of compensation decisions.
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Chapter 11: Managing Individuals and a Diverse Workforce
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Sample Questions
Q1) Why does diversity make good business sense?
Q2) Which action can a medium-sized manufacturing company take if it wants to create a positive work environment in which every employee does his or her best work,and individual differences are respected and not ignored?
A)It can remove the glass ceiling.
B)It can use internal loci of control.
C)It can create a diversity program.
D)It can narrow the span of management.
Q3) List and briefly describe the four types of discrimination commonly associated with surface-level diversity. Which of those typically produce the so-called glass ceiling?
Q4) What can managers do to help their companies reduce age discrimination?
A)They can recognize that age discrimination is not a very widespread problem.
B)They can hire workers under 40.
C)They can ensure that younger and older workers interact with one another.
D)They can accept the fact that technological obsolescence is a cost of doing business.
Q5) Briefly identify and provide an example of the likely content for each of the two basic types of diversity training programs.
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Page 13
Chapter 12: Motivation
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Sample Questions
Q1) What are the three needs identified in McClelland's Learned Needs Theory?
A)achievement,relatedness,and growth
B)existence,relatedness,and growth
C)affiliation,growth,and power
D)power,achievement,and affiliation
Q2) What is the term for the extent to which people consciously understand and agree to goals?
A)goal specificity
B)goal difficulty
C)goal acceptance
D)goal congruity
Q3) Curtis Savage is the co-founder of a small Alberta-based chain of retail stores called Evoolution. The chain targets "foodies" and carries eclectic lines of olive oils,balsamic vinegars,and other complementary products. Savage would like to expand Evoolution. According to McClelland's Learned Needs Theory,what does Savage have a need for?
A)achievement
B)esteem
C)growth
D)self-actualization
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Chapter 13: Leadership
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Sample Questions
Q1) Which of the following traits refers to the extent to which leaders are truthful with others?
A)honesty
B)self-confidence
C)emotional stability
D)charisma
Q2) Since there are no consistent trait differences between leaders and nonleaders,or between effective and ineffective leaders,trait theory is wrong.
A)True
B)False
Q3) Researchers believe leaders can simultaneously be considerate and initiate structure because consideration and initiating structure are independent behaviours.
A)True
B)False
Q4) While consideration primarily affects subordinates' job performance,initiating structure primarily affects subordinates' job satisfaction.
A)True
B)False
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Page 15
Chapter 14: Managing Communication
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Sample Questions
Q1) When things go wrong in the workplace,workers are more likely to perceive events and explain behaviour using an external attribution,and managers are more likely to make an internal attribution.
A)True
B)False
Q2) Hot Topic is a fast-growing clothing chain targeted to the alternative teen demographic. Hot Topic's CEO is Betsy McLaughlin,who relies on her employees to locate new trends. McLaughlin consults almost daily with her employees for suggestions on what the stores should carry. After attending an Insane Clown Posse concert,an employee suggested the stores should carry Faygo soda (the kind the band sprays on audience members during a concert). Which type of communication was the employee's suggestion an example of?
A)upward
B)dyadic
C)horizontal
D)downward
Q3) Define constructive and destructive feedback,and briefly describe the impact when a manager uses each of these to communicate with a work group.
Q4) List and briefly define the four parts of the perception process.
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Chapter 15: Control
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Sample Questions
Q1) Which measure is used to assess performance in the traditional control systems used at most companies?
A)financial
B)customer
C)value/quality
D)quality/profit
Q2) What can be said about the perspectives of the balance scorecard?
A)The customer perspective is the most important in the control process.
B)The company's analysis of its controllable environment is most important to the company's success.
C)The innovation and learning perspective is the most important in the control process.
D)The perspectives examined by the balanced scorecard approach are of equal importance to a company's success.
Q3) Identify and briefly define the three basic control methods.
Q4) In an effort to determine of the effectiveness of their control system,how do most companies attempt to determine how they are seen by their customers? What is wrong with this technique?
Q5) Define benchmarking. List the three steps in this process.
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Chapter 16: Managing Information in a Global World
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Sample Questions
Q1) Data mining often reveals data clusters where three or more database elements occur together.
A)True
B)False
Q2) Data brokers have become increasingly common as computing power increases. They often aggregate data from multiple sources and repackage it for sale. Which type of information cost is being described here?
A)retrieval
B)storage
C)processing
D)acquisition
Q3) Processing cost is the cost of transmitting information from one place to another.
A)True
B)False
Q4) Unsupervised data mining is unethical.
A)True
B)False
Q5) What are intranets? List four reasons why they are so popular.
Q6) Briefly distinguish between knowledge and information.
Page 18
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Chapter 17: Managing Service and Manufacturing Operations
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Sample Questions
Q1) All manufacturing operations produce physical goods.
A)True
B)False
Q2) The Liquor Control Board of Ontario (LCBO)has installed new checkout stands,which will allow its employees to serve customers from a variety of sitting and/or standing positions. Which aspect has been improved,likely leading to greater employee satisfaction?
A)service capability
B)service recovery
C)service benchmarking
D)service empowerment
Q3) Eleanor is deciding between two spas to schedule a massage,facial,and pedicure. What will she base her decision on?
A)reliability
B)validity
C)responsiveness
D)homogeneity
Q4) Stockout is the situation when a company runs out of finished products.
A)True
B)False
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Chapter 18: History of Management
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Sample Questions
Q1) Which management theorist is best known for his/her role in the Hawthorne Studies?
A)Elton Mayo
B)Chester Barnard
C)Mary Parker Follett
D)Frank Gilbreth
Q2) Kathy is the production manager for a computer assembly company. Kathy is evaluating her best workers so that their assembly methods can be formalized and documented for all workers to follow. Which goal of scientific management is Kathy pursuing?
A)making sure that workers did not consider their work boring or repetitive
B)eliminating conflict between workers and management
C)finding the one best way to perform each task
D)finding different ways to motivate workers
Q3) Which statement relates most closely to Chester Barnard's ideas of management?
A)People should be hired based on their qualifications to do a job well.
B)The best way to handle conflict is through integration.
C)The crew working on the construction of a new church is an example of an organization.
D)Human factors related to work are more important than physical conditions.
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