Organizational Behaviour
Exam Materials
Course Introduction
Organizational Behaviour explores the study of how individuals, groups, and structures impact behavior within organizations. This course examines key concepts such as motivation, communication, leadership, decision-making, and group dynamics, aiming to understand and improve organizational effectiveness. By integrating psychological and sociological theories with real-world case studies, students learn how to analyze workplace challenges and apply strategies to foster positive organizational cultures, enhance team performance, and manage change effectively.
Recommended Textbook
Management 12th Canadian Edition by Stephen P. Robbins
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17 Chapters
2556 Verified Questions
2556 Flashcards
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Chapter 1: Introduction to Management and Organizations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Kelly is at what level of management?
A)top manager
B)division manager
C)middle manager
D)first-line manager
Answer: D
Q2) When Joe decides how many units of output his employees should produce next week and on which days certain products will be run,he is performing which management function?
A)controlling
B)leading
C)planning
D)organizing
Answer: C
Q3) Technical skills become less important as managers move into higher levels of management.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Organizational Culture and the Organizational Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) The upcoming federal election and the potential change of government involve which factor in DigiTech's external environment?
A)economic conditions
B)political/legal conditions
C)socio-cultural conditions
D)demographic conditions
E)global conditions
Answer: B
Q2) Corporate rituals are repetitive sequences of activities that express and reinforce the key values of an organization.
A)True
B)False
Answer: True
Q3) Natasha determines that managing stakeholder relationships can lead to
A)sharing of important trade secrets from specific stakeholders
B)downsizing due to stakeholder pressures
C)uncertain profitability in the future
D)a greater degree of trust among stakeholders
Answer: D
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Chapter 3: Managing Diversity
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Mrs.Shipman had a good work record until she suffered a serious injury in a car accident.She applied for a graduated return-to-work program where she would work an increasing number of hours each week until her full recovery.The employer insisted on a firm return date and when she could not comply they fired her.The Human Rights Board determined that ________.
A)since she was not able to say exactly when she would return to work full time,the company had every right to terminate her employment
B)there was not sufficient evidence that Mrs.Shipman was actually seriously injured
C)the company had done everything required to accommodate her
D)she had been discriminated against due to her disability
Answer: D
Q2) Today the greatest religious diversity issue in Canada revolves around ________.
A)religious holidays
B)negative feelings toward Muslims
C)negative feelings toward South Asians
D)disrespect for women
Answer: B
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Chapter 4: Managing in a Global Environment
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) In a short essay,explain the origins,roles and goals of the World Trade Organization (WTO),the International Monetary Fund (IMF),and the World Bank Group in global business.Provide specific examples for each organization's involvement.
Q2) According to the GLOBE rankings,Germany and France are both considered low on the dimension of humane orientation.
A)True
B)False
Q3) The focus on centralized management in global companies reflects a(n)________ attitude.
A)ethnocentric
B)polycentric
C)multicentric
D)geocentric
Q4) Local laws do not present barriers to foreign investment as laws of the investor countries prevail in disputes.
A)True
B)False
Q5) In a short essay,describe the Hofstede's five dimensions of national culture.
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Chapter 5: Managing Entrepreneurially
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) A learning-and-discovery culture enables ________.
A)the adaptive capacity of an organization
B)increased focus on innovation and risk-taking
C)discovery of customer wants and needs
D)enhanced funding for research and development
Q2) When Angela was working on her ________ to determine the viability of her idea,she worked extra hard to clarify how much her services could be worth to a potential client,how the services would be appreciated,and how she would differentiate herself from the competition,in other words,her ________.
A)feasibility study; value proposition
B)business plan; market acceptance
C)business plan; value proposition
D)feasibility study; marketing plan
Q3) The International Standards Organization has developed standards ________ to highlight importance of ethics for entrepreneurs.
A)for truth in business planning
B)requiring sustainable human resource policies
C)for sustainability and social responsibility
D)focused on customer relationship management
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Page 7
Chapter 6: Managing Responsibly
and Ethically
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146 Flashcards
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Sample Questions
Q1) Jerri also learns that most adults are at the ________ level of moral development.
A)conventional
B)preconventional
C)principled
D)conceptual
Q2) If Rick makes his decision based solely on the desire to maximize profits to satisfy the shareholders,he would be operating under the ________ view of social responsibility.
A)conservative
B)socioeconomic
C)classical
D)utilitarian
Q3) Under what approach do organizations exhibit little environmental sensitivity,and simply obey laws,rules and regulations?
A)stakeholder approach
B)market approach
C)legal approach
D)social obligation approach
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Page 8
Chapter 7: Innovation and Adaptability
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Successful organizations need to be more than just flexible in order to compete in today's business world.
A)True
B)False
Q2) Which of the following courses of actions is best for Fred and the team leaders to practice if they need to overcome employee resistance?
A)ignore the employees who resist the change
B)terminate employees who resist the change
C)educate employees and communicate with them
D)promise bonuses upon completion of the changes
Q3) People resist change because change replaces the known with ________.
A)innovation and creativity
B)process redesign
C)strategy reformulation
D)ambiguity and uncertainty
Q4) The right organizational environment is crucial for innovation and adaptability to prosper.
A)True B)False
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Chapter 8: Decision Making
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Fiona knows that she is operating in an uncertain environment,but she is an optimist and will most likely follow a ________ strategy.
A)multimax
B)minimin
C)minimax
D)maximax
Q2) The assumption that managers make consistent,value-maximizing choices within specified constraints is known as which of the following?
A)rational decision making
B)unbounded rationality
C)organized decision making
D)optimal decision making
Q3) Alanna has just been given the assignment of developing the marketing strategy for the company's new product to be released in November.What type of decision making will be required of Alanna?
A)structured
B)unstructured
C)programmed
D)nonprogrammed
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Page 10
Chapter 9: Foundations of Planning
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) A government plan that calls for a 2.45 percent increase in tobacco sales tax for the next three years would be considered what type of plan?
A)strategic
B)operational
C)specific
D)short term
Q2) The primary management function that Tyler and the vice-presidents have been performing during the last couple of months is ________.
A)leading
B)planning
C)organizing
D)controlling
Q3) The first step in the goal-setting process is to review the organization's mission.
A)True
B)False
Q4) Most organizational goals are either strategic or financial.
A)True
B)False
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Page 11
Chapter 10: Managing Strategically
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) How can an organization develop strategic flexibility?
A)It should commit resources only after thorough planning.
B)It should monitor and evaluate its past strategies.
C)It should depend on tried and tested perspectives from senior employees.
D)It should have multiple alternatives when making strategic decisions.
Q2) At some point,Kerry will need to assess Delta's financial resources,technical expertise,employee skills,and marketing capabilities.This occurs at which step of the strategic management process?
A)formulate strategies
B)conduct internal analysis
C)write a business plan
D)identify the organization's current mission,objectives,and strategies
Q3) The purpose of Cathy's Clowns is "to provide healthy entertainment that makes young children laugh." This statement describes Cathy's ________.
A)strategic goal
B)strategic purpose
C)business model
D)mission statement
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12
Chapter 11: Designing Organizational Structure
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) The trend in recent years has been toward ________ spans of control to help reduce costs and speed up decision making.
A)narrower
B)wider
C)flexible
D)controllable
Q2) As the number of employees in an organization grows,structure tends to become more ________.
A)flexible
B)centralized
C)organic
D)formalized
Q3) Joyce wants to convince her boss to adopt a more decentralized structure.Which of the following factors will support her argument?
A)environment is stable
B)lower-level staff and nurses are capable of making decisions
C)Metro is a large hospital
D)Metro is facing a crisis and must change
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13
Chapter 12: Managers and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) When Sam went and talked to Florence,he was involved in which type of organizational communication?
A)diagonal
B)horizontal
C)lateral
D)downward
Q2) As Joe left the doctor's office,he had difficulty recalling exactly what the doctor said because he used strange medical terms that Joe had never heard before.Which communication barrier has affected Joe?
A)language
B)filtering
C)feedback
D)selective perception
Q3) According to our textbook,the increased use of email facilitates diagonal communication.
A)True
B)False
Q4) Communication is defined as the transfer and receipt of messages.
A)True
B)False
Page 14
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Chapter 13: Managing Human Resources
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) In a short essay,explain why human resource management (HRM)is important to organizational success.
Q2) PASA has a good corporate culture and many hardworking employees.Ken ponders,"perhaps the best way to get more of the same is through ________.We may not increase diversity,but we will probably attract the best candidates!"
A)the Internet
B)employee referrals
C)the company's website
D)professional recruiting organizations
Q3) Which of the following selection devices is the most valid predictor for complex nonmanagerial positions?
A)application forms
B)written tests
C)work samples
D)interviews
Q4) One way to manage downsizing is to tell surviving employees the new goals and expectations.
A)True
B)False
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Chapter 14: Leadership
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) One approach that Robert considers is ________ leadership,where the leaders have a profound effect on followers and inspire them to transcend their own self-interests for the good of the organization.
A)visionary
B)transactional
C)transformational
D)situational
Q2) In a short essay,describe the eight traits associated with leadership.
Q3) Flexible leaders step out of the way and let someone else take charge if necessary. A)True
B)False
Q4) In a short essay,describe in detail the characteristics and qualities required of flexible leadership.Explain the need for this type of leadership and specifically the three things leaders need to do to exhibit flexible leadership.
Q5) In a short essay,discuss Hersey and Blanchard's situational leadership theory.Describe the four specific leadership styles and explain the four stages of follower readiness.
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Chapter 15: Motivating Employees
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) The loyalty of professionals is more often to their employer than to their profession.
A)True
B)False
Q2) Expanding a job vertically will most likely improve which core job dimension?
A)skill variety
B)task significance
C)autonomy
D)task identity
Q3) According to our textbook,countries such as Denmark and Sweden that score high on quality-of-life characteristics would place ________ needs at the top of the needs hierarchy.
A)safety
B)social
C)esteem
D)self-actualization
Q4) When faced with a difficult task,individuals with low self-efficacy tend to give up altogether.
A)True
B)False
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Chapter 16: Managing Groups and Teams
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Which conflict-resolution technique did Manny use with Sherry?
A)avoiding
B)accommodating
C)forcing
D)collaborating
Q2) In global teams,cohesiveness is often more difficult to achieve because of higher levels of mistrust,miscommunication,and stress.
A)True
B)False
Q3) Which of the following would be considered a formal group?
A)employee birthday celebration committee
B)reading group
C)bowling team
D)task group
Q4) The intent of many team-building exercises is to ________.
A)improve individual roles within the team
B)bring out personal characteristics of the team members
C)make more effective decisions as a team
D)emphasize the importance of group norms
Q5) Describe the advantages and disadvantages of group decision making.
Page 18
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Chapter 17: Evidence-Based Decision Making
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) The control system that Gina chooses should ultimately be one that ________.
A)monitors everything that happens in the department
B)monitors only the important activities in the department
C)helps the organization effectively and efficiently reach its goals
D)requires minimal management involvement
Q2) Which of the following represents the upper limit in the acceptable range of variation for AirCargo deliveries to smaller communities?
A)24 hours
B)48 hours
C)96 hours
D)7 days
Q3) Deviations that exceed the acceptable range of variation become significant and need a manager's attention.
A)True
B)False
Q4) Some control criteria,such as employee satisfaction and retention,are applicable to any management situation.
A)True
B)False
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