Organizational Behavior Test Preparation
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures impact behavior within organizations. This course examines key concepts such as motivation, team dynamics, leadership, communication, power, organizational culture, and change management. Through case studies, discussions, and practical applications, students gain insight into managing and improving workplace effectiveness, fostering a positive organizational environment, and understanding the complex factors that influence behavior in professional settings.
Recommended Textbook Management A Practical Introduction 6th Edition by Angelo Kinicki
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16 Chapters
2328 Verified Questions
2328 Flashcards
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2
Chapter 1: The Exceptional Manager: What You Do, How You
Do It
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) In the traditional management pyramid, managers are classified into ______ levels.
A)two
B)three
C)four
D)five
E)six
Answer: B
Q2) After a large chemical fire, Eric took responsibility publicly for the failure of his employees to follow workplace safety standards, and indicated that several of them had been placed on leave.Here, Eric was acting in a ______ role.
A)leadership
B)negotiator
C)liaison
D)authority
E)entrepreneur
Answer: A
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Page 3
Chapter 2: Management Theory: Essential Background for the
Successful Manager
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) Many technology companies are hesitant to involve customers in the development of their products, since they are trying to protect their latest products and ideas from competitors' attempts to replicate them.This typically results in a fairly ______ system.
A)responsive
B)closed
C)distinctive
D)stable
E)intelligent
Answer: B
Q2) Which of the following viewpoints emphasized the importance of understanding human actions and of motivating employees toward achievement?
A)Qualitative viewpoint
B)Behavioral viewpoint
C)Classical viewpoint
D)Contingency viewpoint
E)Management science viewpoint
Answer: B
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Page 4
Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) As part of his overall stock portfolio, Jason bought a few shares of Facebook.In this context, he would best be described as ______ of Facebook.
A)being part of the task environment
B)an internal stakeholder
C)an economic force
D)being part of the general environment
E)a member of the board of directors
Answer: B
Q2) As a manager, you cannot control the forces in the general environment.
A)True
B)False Answer: True
Q3) Having a Board of Directors whose outside membership is chosen by the CEO or works closely with the company itself strengthens corporate governance.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Global Management: Managing Across Borders
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) A company that barters goods for other goods is involved in
A)outsourcing.
B)countertrading.
C)importing.
D)exporting.
E)franchising.
Q2) Which of the following is a cultural dimension measured in the GLOBE project?
A)Uncertainty avoidance
B)Hierarchical structure
C)Ethnic egalitarianism
D)Profit seeking
E)Ethical orientation
Q3) Jobs that requires face-to-face or physical contact, or those that require recognition of complex patterns, are unlikely to be offshored.
A)True
B)False
Q4) Most of what we know about our native culture we have learned through formal education.
A)True
B)False
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Chapter 5: Planning: the Foundation of Successful Management
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) When White Castle specifies exactly how to dress a hamburger, including the order of the condiments, this is called a
A)program.
B)policy.
C)rule.
D)procedure.
E)project.
Q2) Planning is defined as
A)formulating a method to allocate resources effectively.
B)motivating employees.
C)coping with obstacles to past performance.
D)setting goals and deciding how to achieve them.
E)implementing strategic goals.
Q3) In single-use plans, a program is another name for a project.
A)True
B)False
Q4) In the planning/control cycle, comparing the results with the plan is one of the control steps.
A)True
B)False
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Chapter 6: Strategic Management: How Exceptional Managers
Realize a Grand Design
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) Apple's iPad has a very high percentage of the market for tablet computers, and this is also a quickly growing market.Thus, using the BCG matrix, the iPad would be classified as a A)star. B)cloud.
C)question mark. D)cash cow. E)dog.
Q2) After the assessment of current organizational performance, the subsequent explanation of how its mission is to be accomplished is called a comprehensive strategy. A)True
B)False
Q3) Burberry makes outerwear, accessories like umbrellas, and children's clothing, which is called a related diversification strategy.
A)True
B)False
Q4) A strategic position may be based on serving the few needs of a few customers. A)True
B)False
Page 8
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Chapter 7: Individual and Group Decision Making: How Managers
Make Things Happen
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) To be compliant with current federal legislation, all for-profit companies are required to have an ethics officer.
A)True
B)False
Q2) Research on the effects of participative management (PM) on employees' performance and satisfaction indicates that
A)PM has no effect on either.
B)PM has a small positive effect on both.
C)PM has a large effect on satisfaction, but a small effect on performance.
D)PM has a large positive effect on both.
E)PM has a large effect on performance, but no significant effect on satisfaction.
Q3) According to Harvard professor Constance Bagley, ethical decisions can be facilitated with a(n)
A)goal statement.
B)improved legal department.
C)cross-department task force.
D)decision tree.
E)brainstorming session.
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Describe the typical organization chart.What is a horizontal relationship compared to a vertical one? A solid line versus a dotted one?
Q2) Ford Motor Co.has what is known as a divisional structure because it has different divisions for passenger car dealers, large trucking customers, and farm products customers.
A)True
B)False
Q3) An organization's basic assumptions are difficult to change.
A)True
B)False
Q4) Give five examples of mechanisms used by organizations to embed its culture.
Q5) Xerox Corporation is currently in what stage of its organizational life cycle?
A)Decline stage
B)Maturity stage
C)Adolescent stage
D)Youth stage
E)Adult stage
Q6) Explain the four common elements of organizations proposed by Edgar Schein.
Page 10
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) A performance review system in which all employees within a business unit are ranked against one another is known as a A)standard curve.
B)normal distribution.
C)performance positioning.
D)forced ranking.
E)unit grading.
Q2) In an interview Allison asked Jeff to tell her about a time when he was able to overcome some sort of adversity.Allison is conducting a(n)
A)realistic job preview.
B)performance interview.
C)situational interview.
D)behavioral description interview.
E)unstructured interview.
Q3) Google's treatment of its employees is indicative of its belief that its biggest competitive advantage lies in its human resources.
A)True
B)False
Q4) Explain the three types of dismissals.
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Which of the following circumstances is likely to increase the success of OD?
A)Applying each OD intervention uniformly in international locations.
B)A single large intervention.
C)Support of top managers.
D)Implementing organization change for its own sake.
E)Goals focused on the short term rather than the long term.
Q2) Managers' behavior is one type of inside force for change in the organization.
A)True
B)False
Q3) Demassification refers to a trend of customer groups being segmented into smaller, specialized groups responding to narrowly targeted messages.
A)True
B)False
Q4) China and India are changing the way American companies work, in part, through substantial labor savings.
A)True
B)False
Q5) Explain how a change agent can impact resistance to change within an organization.
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) If a manager knows one of her subordinates has low self-esteem and wishes to enhance it, she should
A)provide frequent reminders about improving weaknesses.
B)avoid delegating work to this subordinate.
C)redesign the work so that it is routine and structured.
D)avoid giving feedback.
E)express confidence in the employee's abilities to complete given tasks.
Q2) Melanie has a master's degree in psychology, but she is working at a sunglasses cart in the mall.She is currently
A)experiencing reverse discrimination.
B)underemployed.
C)lacking a support system.
D)demotivated.
E)recession-resistant.
Q3) Extra staff at peak periods is an example of buffers managers can use to prevent employee burnout.
A)True
B)False
Q4) Define the four types of distortion in perception.Provide an example of each.
Page 13
Q5) What can managers to do reduce stressors that lead to employee burnout?
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) If you are happy with accomplishment of a task being its own reward, you may have a high need for achievement.
A)True
B)False
Q2) Managers use motivation to get talented people to come work for them.
A)True
B)False
Q3) According to the job characteristics model, job characteristics directly affect the work outcomes.
A)True
B)False
Q4) In expectancy theory, a person's expectancy is her belief that a particular level of effort will lead to a particular level of performance.
A)True
B)False
Q5) Management's assessment of fairness is most important under equity theory. A)True
B)False
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Research finds that the majority of workplace learning occurs in formal groups.
A)True
B)False
Q2) According to research, negative conflict can have positive effects on performance.
A)True
B)False
Q3) Peer pressure, which leads group members to question the loyalty of other members who express dissent, is a symptom of
A)social loafing.
B)norming.
C)devil's advocacy.
D)groupthink.
E)storming.
Q4) One of the primary reasons norms are enforced is to leverage the group's power with management.
A)True
B)False
Q5) Why does teamwork matter? What results can it achieve?
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Michael runs a research and development department.He gets a lot out of his employees by setting lofty goals and expressing his belief that each of them is capable of doing his or her part.He expects their best work.According to revised path-goal theory, Michael is using a(n) ______ leadership style.
A)representation and networking
B)interaction facilitation
C)supportive
D)achievement-oriented
E)work facilitation
Q2) One's authority comes as part of one's job.
A)True
B)False
Q3) The power that managers have resulting from their formal positions within organizations is called ______ power.
A)referent
B)legitimate
C)reward
D)coercive
E)expert
Page 16
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Chapter 15: Interpersonal Organizational Communication:
Mastering the Exchange of
Information
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) The grapevine is
A)a horizontal communication channel.
B)almost wholly inaccurate.
C)slower than formal channels.
D)used by employees when threatened or insecure.
E)a morale enhancer.
Q2) Which of the following is a step in the communication process?
A)Noise is eliminated from the message.
B)The sender decodes the message.
C)Possible receivers are considered.
D)The message is transmitted through a medium.
E)The receiver selects the medium.
Q3) Internet-based and mobile technologies used to generate interactive dialogue with members of a network are collectively known as social media.
A)True
B)False
Q4) What are informal communication channels? Explain two types of informal channels and the aspects of each that are useful for managers to understand.
Q5) Describe the five steps of the top-down reading method.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Corrine, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce them to fewer than 0.2% with additional training for her staff.She is engaged in
A)controlling.
B)organizing.
C)measuring.
D)leading.
E)planning.
Q2) Carlyon Land Development has effective control processes, allowing its managers to discover ______ in bookkeeping right away, before a would-be embezzler could seriously affect its business.
A)team problems
B)a potential merger
C)competence
D)a tax break
E)irregularities
Q3) Productivity equals inputs divided by outputs.
A)True
B)False
Q4) What is control, what is its purpose, and why do organizations need it?
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