Course Introduction
Organizational Behavior Study Guide Questions
Organizational Behavior explores the study of individuals and groups within an organizational context, examining how human behavior impacts organizational effectiveness. The course covers key concepts such as motivation, leadership, team dynamics, communication, organizational culture, decision-making, and change management. Students learn to analyze the factors that influence workplace behavior and develop skills to manage and lead diverse teams effectively. Through case studies, group projects, and practical applications, the course prepares students to understand and positively influence the human side of organizations.
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MGMT Principles of Management 9th Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Q1) Which of the following skills includes the ability to recognize how a company fits into or is affected by its environment?
A) Technical skills
B) Human skills
C) Conceptual skills
D) Informational skills
Answer: C
Q2) Middle managers are the only managers who do not supervise other managers.
A)True
B)False
Answer: False
Q3) According to Linda Hill's study,after six months as a manager,most of the new managers typically believe that their job is to:
A) tell others what to do.
B) exercise formal authority.
C) be the boss and get things done.
D) solve problems for subordinates.
Answer: D
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3
Chapter 2: The History of Management
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Q1) Which of the following is true about the chain of command in Max Weber's bureaucracy?
A) People in lower positions are protected by a grievance procedure.
B) Organizational owners have the right to hire and fire employees.
C) Organizational owners decide on who should be promoted.
D) Tasks and responsibilities are clearly defined and divided.
Answer: A
Q2) A systems approach to management encourages managers to view each division as a separate,vital entity.
A)True
B)False
Answer: False
Q3) The Hawthorne Studies showed that _____.
A) the workplace was much simpler than previously thought
B) financial incentives were the most important motivators of work
C) workers' feelings and attitude did not affect their work
D) work performance is affected by group dynamics
Answer: D
Q4) _____ invented the micro chronometer.
Answer: Frank Gilbreth
Page 4
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Chapter 3: Organizational Environments and Cultures
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Q1) Sociocultural changes in behavior affect the demand for a business's products and services.
A)True
B)False
Answer: True
Q2) Environmental complexity refers to the extent to which managers can understand or predict which environmental changes and trends will affect their businesses.
A)True
B)False
Answer: False
Q3) In the context of business,a(n)_________ is an environment with many environmental factors.
Answer: complex environment
Q4) Under the 1991 Civil Rights Act,if an employee is sexually harassed by anyone at work,the harasser-not the company-is liable for damages,attorneys' fees,and back pay.
A)True
B)False
Answer: False
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Chapter 4: Ethics and Social Responsibility
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Q1) Nonprofits,partnerships,and labor unions are not covered by the US Sentencing Commission Guidelines for Organizations.
A)True
B)False
Q2) When businesses enhance their reputations by being socially responsible,they hope to maximize _________.
A.utilitarian benefits
B.the opportunity cost of a choice
C.willingness to pay
D.distributive justice
Q3) Jason,a police officer,strongly believes in justice and does not accept bribes from others.According to Kohlberg's stages of moral development,Jason is operating at the _____ of moral development.
A) preconventional level
B) postconventional level
C) conventional level
D) unconventional level
Q4) _________ is a business's obligation to pursue policies,make decisions,and take actions that benefit society.
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Chapter 5: Planning and Decision Making
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Q1) Omega Corp.has a goal of increasing its production and reducing its overhead costs.To achieve this goal,the company has developed four alternate action plans.Its idea is to monitor how these plans work and then invest more in the plan that shows maximum results.This type of planning that allows for flexibility is known as _____.
A) reverse planning
B) options-based planning
C) time-based planning
D) traditional planning
Q2) Specific,challenging goals provide a target for which to aim and a standard against which to measure success.
A)True
B)False
Q3) The nominal group technique improves group decision making by decreasing a-type conflict.
A)True
B)False
Q4) _________ is described as the determination to achieve a goal.
Q5) _________ is described as the process of choosing a solution from available alternatives.
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Chapter 6: Organizational Strategy
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Q1) Which of the following is the last step of a strategy-making process?
A) Conducting situational analysis
B) Assessing the need for strategic change
C) Choosing strategic alternatives
D) Evaluating strategic alternatives
Q2) In the context of adaptive strategies,which of the following is true of defenders?
A) They aggressively hold their current strategic position by doing the best job they can to hold on to customers in a particular market segment.
B) They use an adaptive strategy that seeks fast growth by searching for new market opportunities, encouraging risk taking.
C) They try to simultaneously minimize risk and maximize profits by following or imitating the proven successes of prospectors.
D) They do not follow a consistent strategy and tend to react to changes in their external environment after they occur.
Q3) Growth,stability,and retrenchment are all types of portfolio strategies.
A)True
B)False
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Chapter 7: Innovation and Change
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Q1) Over the years,flat screen television sets have been replaced by LED television sets.LED television sets are the new market standard.This is an example of a dominant design.
A)True
B)False
Q2) In the context of managing resistance to change,_________ is the process used to get workers and managers to change their behaviors and work practices.
A.unfreezing
B.refreezing
C.change intervention
D.results-driven change
Q3) _________ is a competition between old and new technologies to establish a new technological standard or dominant design.
Q4) Which of the following is an error that managers make in the change phase?
A) They do not declare victory too soon.
B) They do not create a powerful enough coalition.
C) They do not establish a great enough sense of urgency.
D) They undercommunicate the vision by a factor of ten.
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Chapter 8: Global Management
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Q1) When conducting global business,companies should attempt to identify the two types of political risk that are political uncertainty and economic uncertainty.
A)True
B)False
Q2) _____ are foreign offices,facilities,and manufacturing plants that are 100 percent owned by the parent company.
A) Joint ventures
B) Wholly owned affiliates
C) Strategic alliances
D) Business acquisitions
Q3) Which of the following best defines a tariff?
A) It is a specific limit on the volume of imported goods.
B) It is a direct tax on imported goods.
C) It is a complete ban on trade of a certain item.
D) It is a limit on the number of products exported to a particular country.
Q4) Adaptability screening is used to assess how well managers and their families are likely to adjust to foreign cultures.
A)True
B)False
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Chapter 9: Designing Adaptive Organizations
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Q1) In the context of task interdependence,in _____,each job or department contributes to the whole independently.
A) sequential interdependence
B) pooled interdependence
C) reciprocal interdependence
D) comprehensive interdependence
Q2) The primary advantage of matrix departmentalization is that a high level of coordination is not required.
A)True
B)False
Q3) _____ is solving problems by consistently applying the same rules,procedures,and processes.
A) Standardization
B) Decentralization
C) Specialization
D) Departmentalization
Q4) _________ is the vertical and horizontal configuration of departments,authority,and jobs within a company.
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Chapter 10: Managing Teams
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Q1) Onyx Inc.,a manufacturer of home appliances,received consumer complaints about its product demonstration and installation services.Marshall,the company's chief executive officer,ordered investigation to determine the reasons for these complaints.It was found that employees who were hired to demonstrate and install the products lacked experience.Marshall immediately formed a team who were trained by technicians to improve their skills.Subsequently,all the consumers who had previously filed complaints were given effective demonstration.Eventually,the customer service desk started receiving appreciations and the sales improved.In this scenario,the work team improved _____.
A) manufacturing skills
B) customer satisfaction
C) design skills
D) product diversification
Q2) _________ means that teams no longer have to go through the frustratingly slow process of multilevel reviews and sign-offs to get management approval before making changes.
A.Social loafing
B.Bureaucratic immunity
C.Structural accommodation
D.Minority domination
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Chapter 11: Managing Human Resource Systems
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Q1) Zenzar Corp.is a software firm that plans to hire technical writers for its new project.The job requires candidates with good technical writing skills.Which of the following tests would be appropriate to test this ability of candidates?
A) Psychometric test
B) Specific ability test
C) Cognitive ability test
D) Minnesota clerical test
Q2) A female worker is working late hours at her office.Her manager approaches her on the pretext of inquiring about work updates.He casually turns the conversation into a personal one and starts touching her and making explicit remarks about her body.The female worker reacts furiously and tells the manager that she would take this issue to the human resources department.The manager feels intimidated and threatens her that if she files any complaints,her appraisal will be affected.This case is an example of
A) hostile work environment
B) disparate treatment
C) adverse impact
D) quid pro quo sexual harassment
Q3) _________ is the process of developing a pool of qualified job applicants.
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Page 13
Chapter 12: Managing Individuals and a Diverse Work Force
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Q1) Which of the following will help managers in managing company diversity programs effectively?
A) Treating group differences as special
B) Focusing only on positive feedback
C) Setting idealistic goals
D) Tailoring opportunities to individuals, not groups
Q2) Sienna Inc.,a software firm,decided to hire a technical expert.The company conducted an aptitude test followed by structured interviews for candidates.David,an African American,did exceptionally well in all the assessments but was rejected.Sienna has been known for discrimination against African Americans in several instances.David filed a case against Sienna on charges of racial discrimination.In the context of affirmative action,the company is most likely required to:
A) refer David to another company.
B) hire other African Americans to compensate for David's loss.
C) promote other minority employees in the company.
D) pay attorney's fees and court costs for David.
Q3) In the context of surface-level diversity,_________ occurs when people are treated differently because of their gender.
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Chapter 13: Motivation
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Q1) Which of the following steps can managers take to use expectancy theory to motivate employees?
A) Micromanage employees and make decisions for them
B) Overreward employees
C) Avoid publicizing the way in which pay decisions are made
D) Empower employees to make decisions
Q2) Which of the following exemplifies an intrinsic reward?
A) Richard thoroughly enjoys his jo B.
B) Samantha receives a cash reward for good job performance.
C) Dorothy is promoted as a senior executive.
D) Rani receives an annual bonus.
Q3) Victor,a software engineer,accepted a project for developing an easy-buy application for cell phones.The project had a stringent deadline that other engineers deemed impossible to complete.With proper planning and motivation,Victor was able to develop the application on time.Victor's accomplishment was rewarded with a pay increment.In this case,Victor was motivated with a(n)_____.
A) intrinsic reward
B) extrinsic reward
C) intangible reward
D) natural reward
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Chapter 14: Leadership
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Q1) Which of the following is true of supportive leadership?
A) It involves consulting employees for their suggestions and input before making decisions.
B) It involves setting challenging goals and having confidence that employees will achieve them.
C) It involves letting employees know precisely what is expected of them.
D) It involves being approachable and friendly to employees and treating them as equals.
Q2) When an individual is contesting for a local political office,he or she makes lots of promises to people.When the individual wins the election and assumes office,he or she is often unable to carry out the political promises.In the context of leadership traits,the individual lacks _____.
A) self-confidence
B) integrity
C) empathy
D) drive
Q3) Directive leadership is very similar to considerate leader behavior.
A)True
B)False
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Chapter 15: Managing Communication
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Q1) When the CEO of a large corporation explained to his unionized employees why the company had to reduce healthcare coverage for its employees,he was engaged in _____ communication.
A) upward
B) informal
C) horizontal
D) downward
Q2) _________ are personality-,psychology-,or experience-based differences that influence people to ignore or pay attention to particular stimuli.
Q3) In the perception process,_____ is the process of attaching meaning to new knowledge.
A) inclusion
B) organization
C) interpretation
D) retention
Q4) Giving positive feedback about behaviors beyond someone's control may be viewed as insincere.
A)True
B)False
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Chapter 16: Control
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Q1) _________ are defined as a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.
A.Standards
B.Observations
C.Values
D.Deviations
Q2) When setting standards by benchmarking,the first step is to determine _____.
A) when to benchmark
B) what to benchmark
C) how to benchmark
D) which companies to benchmark
Q3) Only manufacturing firms have waste disposal problems.
A)True
B)False
Q4) Customer defections have a great effect on profits.
A)True
B)False
Q5) Standards can be determined by listening to customers' comments and complaints.
A)True
B)False
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Chapter 17: Managing Information
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Q1) Association patterns help identify database elements that are different.
A)True
B)False
Q2) Intranets use standardized protocols to describe and transfer data from one company in such a way that those data can automatically be read,understood,transcribed,and processed by different computer systems in another company.
A)True
B)False
Q3) Which of the following leads to sustainable competitive advantage?
A) A similarity in information technology used across competing firms
B) A high potential for competing firms to create or buy a company's information technology
C) Continuous improvement of the hardware and software used by a company
D) Using information technology to continuously improve the core functions of a company
Q4) A company that has earned first-mover advantage is immune to competition.
A)True
B)False
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Chapter 18: Managing Service and Manufacturing Operations
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Q1) Manufacturing operations are classified according to the depth of their inventory stock.
A)True
B)False
Q2) When customers become dissatisfied with the service they have received,service businesses must switch to the process of _____.
A) service recovery
B) service enhancement
C) customer focus
D) customer reengineering
Q3) The lowest degree of processing occurs in _____.
A) assemble-to-order operations
B) make-to-order operations
C) batch operations
D) make-to-stock operations
Q4) _________ is the average overall inventory during a particular time period.
Q5) _________ typically indicates the cost or number of hours of labor it takes to produce an output.
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