Organizational Behavior Study Guide Questions
Course Introduction
Organizational Behavior explores the complex dynamics of how individuals, groups, and structures influence behavior within organizations. This course examines key concepts such as motivation, leadership, communication, team dynamics, decision-making, power, and organizational culture. Through case studies and real-world examples, students will analyze and apply theories to understand and predict workplace behavior, improve organizational effectiveness, and develop strategies for managing change. By the end of the course, students will be equipped with practical skills to enhance interpersonal relationships, foster a positive work environment, and contribute to the overall success of their organizations.
Recommended Textbook
Management 8th Edition by Richard L. Daft
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21 Chapters
3481 Verified Questions
3481 Flashcards
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Chapter 1: Managing in Turbulent Times
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.
A)True
B)False
Answer: False
Q2) Nearly half of the respondents, according to the survey on trends and future development in small business, saw inadequate management skills as a threat to their companies, as compared to less than 25 percent in larger companies.
A)True
B)False
Answer: True
Q3) In the disseminator role, a manager forwards information to other organization members.
A)True
B)False
Answer: True
Q4) The degree to which the organization achieves a stated goal is called ____________________.
Answer: effectiveness
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) According to the systems theory, a beautician at a hair salon would be a(n)
A) output.
B) environment.
C) input.
D) transformation process.
E) none of these.
Answer: C
Q2) Contingency theory recommends
A) Lye should manage all of her employees the way she manages Parker.
B) the goal of every manager should be high return on investment, so Lye should expand her market only if it increases ROI.
C) Parker should focus on her expertise, recognizing the potential risk of failure with a new market.
D) all of these.
E) none of these.
Answer: E
Q3) _________________________ refer to the aspects of a culture that guide and influence relationships among people.
Answer: Social forces
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Page 4
Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) A story is a phrase or sentence that succinctly expresses a key corporate value.
A)True
B)False
Answer: False
Q2) Emma will be working primarily with
A) the legal-political dimension.
B) the labor market.
C) the internal cultural dimension.
D) pressure groups.
E) the sociocultural dimension
Answer: E
Q3) Which of these is a narrative based on true event that is repeated frequently and shared by organizational employees?
A) Symbol
B) Slogan
C) Story
D) Hero
E) Culture
Answer: C
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Page 5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Collectivism means a preference for a tightly knit social framework in which individuals look after one another and organizations protect their members' interests.
A)True
B)False
Q2) Describe the four stages of globalization with specific reference to strategic orientation, stage of development, cultural sensitivity, and manager assumptions.
Q3) An example of global sourcing is seen when Gap, Inc uses low-cost Caribbean labor to cheaply produce their clothing, and then finish off and sell their clothing in the United States.
A)True
B)False
Q4) To deal with the marketing of products in several countries individually, a company in the international stage often uses an international division.
A)True
B)False
Q5) What is global outsourcing? Identify a unique variation of global outsourcing.
Q6) Explain NAFTA.
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Page 6
Chapter 5: Ethics and Social Responsibility
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178 Flashcards
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Sample Questions
Q1) Individuals, at the preconventional level, are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.
A)True
B)False
Q2) Companies that attempt to answer the environmental concerns of various stakeholder groups would use the ____________________ approach in shades of green.
Q3) __________ is the responsibility that goes beyond societal expectations to contribute to the community welfare.
A) Ethical responsibility
B) Discretionary responsibility
C) Economic responsibility
D) Legal responsibility
E) Technical responsibility
Q4) In UNLOCKING INNOVATIVE SOLUTIONS THROUGH PEOPLE in Chapter 5, the South Mountain Company operates with a "business of place" philosophy of only taking jobs in their geographic area.
A)True
B)False
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Chapter 6: Managing Small Business Start-Ups
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145 Flashcards
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Sample Questions
Q1) Name five of the ten characteristics of a successful business plan.
Q2) Since a corporation is a legal structure reserved for large firms, small businesses have two basic choices for legal structure of their company: proprietorship and partnership.
A)True
B)False
Q3) Generally speaking, entrepreneurs are in more control of their environment and can be expected to have an external locus of control.
A)True
B)False
Q4) Taryn is a very good middle manager. However, she has long wanted to open her own business. Which of Taryn's characteristics is not consistent with entrepreneurship?
A) Taryn has high self-confidence.
B) Taryn tends to put things off till later.
C) She is untroubled by uncertainty.
D) She has a high energy level.
E) She has high need to achieve.
Q5) List and briefly describe the stages of growth for an entrepreneurial company.
Q6) What is a business incubator? How can it help a business?
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) In the containment stage of crisis management, the organization should "get the awful truth out" to employees only as soon as possible.
A)True
B)False
Q2) ____________________ plans are developed at the lower levels of the organization to specify action steps toward achieving operational goals and to support tactical plans.
Q3) __________ goals lead to the attainment of __________ goals, which in turn lead to the attainment of __________ goals.
A) Operational, strategic, tactical
B) Tactical, operational, strategic
C) Strategic, tactical, operational
D) Operational, tactical, strategic
E) None of these.
Q4) Describe the purposes of goals and plans.
Q5) Event-driving planning is a staid planning document.
A)True
B)False
Q6) What are the three stages of crisis management?
Page 9
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Chapter 8: Strategy Formulation and Implementation
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Sample Questions
Q1) Top mangers and chief executives have the final responsibility for strategic planning.
A)True
B)False
Q2) Persuasion, motivation, and changes in cultures and values are examples of which of the dimensions used to implement strategy?
A) Leadership
B) Structural design
C) Human resources
D) Information and control systems
E) Compensation
Q3) Threats are characteristics of the internal environment that may prevent the organization from achieving its strategic goals.
A)True
B)False
Q4) Preferred supplier arrangements occur when a company develops a special relationship with suppliers.
A)True
B)False
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Chapter 9: Managerial Decision Making
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) The __________ approach defines how a decision-maker should make decisions.
A) normative
B) scientific
C) descriptive
D) reflective
E) humanistic
Q2) When managers know which goals they wish to achieve, but information about alternatives and future events is incomplete, the conditions of __________ exists.
A) risk
B) uncertainty
C) ambiguity
D) certainty
E) problematic
Q3) Managers with an analytical decision style like to consider complex solutions based on as much data as they can gather.
A)True
B)False
Q4) ____________________ exists when managers see potential of enhancing performance beyond current levels.
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Chapter 10: Designing Adaptive Organizations
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232 Verified Questions
232 Flashcards
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Sample Questions
Q1) Disadvantages of the virtual network approach include
A) a lack of hands-on control.
B) the possibility of losing an important part of the organization.
C) weakened employee loyalty.
D) all of these.
E) a lack of hands-on control and weakend employee loyalty.
Q2) According to MANAGER'S SHOPTALK in Chapter 10, all of the following are effective ways for a manager to delegate EXCEPT:
A) delegate the whole task
B) select the right person
C) save feedback for completion of the project
D) evaluate and reward performance
E) give thorough instruction
Q3) A(n) ____________________ structure has an overall narrow span and more hierarchical levels.
Q4) The visual representation of an organization's structure is called the
Q5) The quality of collaboration across departments is known as
Page 12
Q6) Define span of management and explain if there is an ideal span of management.
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Chapter 11: Managing Change and Innovation
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Explain the concept of force field analysis.
Q2) The __________ is a unit separate from the rest of the organization responsible for the development of a major innovation.
A) new product group
B) matrix group
C) new-venture team
D) vertical group
E) change team
Q3) __________ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.
A) An idea champion
B) Open innovation
C) A new-venture team
D) An idea incubator
E) An inventor
Q4) The application of behavioral science knowledge to improve an organization's health and effectiveness is known as
Q5) List the four reasons why employees tend to resist change.
Page 13
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Chapter 12: Human Resource Management
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162 Flashcards
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Sample Questions
Q1) ___________________________________ show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.
Q2) Employability and personal responsibility are part of the new social contract between employees and employers.
A)True
B)False
Q3) List the four steps in attracting an effective workforce.
Q4) Pay-for-performance is incentive pay that ties at least part of compensation to employee effort and performance.
A)True
B)False
Q5) An interview is a one-way communication channel that allows the organization to obtain information about the applicant.
A)True
B)False
Q6) ____________________ is the hiring or promoting of applicants based on criteria that are not job relevant.
Q7) Describe the steps in attracting an effective workforce.
Page 14
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Chapter 13: Meeting the Challenge of Diversity
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126 Flashcards
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Sample Questions
Q1) Most organizations make conscious effort to shift from pluralism perspective to one of monoculture.
A)True
B)False
Q2) Most managers, from any ethnic background, are ill prepared to handle multicultural differences.
A)True
B)False
Q3) __________ can be defined as the socio-cultural skills and attitudes used by racial minorities as they move back and forth between the dominant culture and their own ethnic or racial culture.
A) Ethnocentrism
B) Monoculture
C) Undecided
D) Biculturalism
E) Geocentrism
Q4) ____________________ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
Q5) List the five categories or forms of sexual harassment.
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Chapter 14: Dynamics of Behavior in Organizations
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Sample Questions
Q1) ____________________ is the degree to which a person is able to get along with others by being good-natured, cooperative, forgiving, understanding, and trusting.
Q2) A person with the learning characteristics of being good at generating ideas and seeing a situation from multiple perspectives is a(n):
A) diverger
B) assimilator
C) converger
D) accommodator
E) none of these
Q3) The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships is called extroversion.
A)True
B)False
Q4) What are some of the ways enlightened companies are helping employees cope with stress.
Q5) Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as
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Chapter 15: Leadership
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155 Flashcards
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Sample Questions
Q1) Shawn will develop strong skills in working with her people and also strong ability in accomplishing the task achieving the goals of Scottie's Sandals. On the managerial grid, her style will be
A) 1,1.
B) 9,9.
C) 9,1.
D) 1,9.
E) 5,5.
Q2) Martin is a manager at Anderson Arches, Inc. Hersey and Blanchard would consider most of his subordinates highly ready. Based on this, which of the following leadership styles is best for Martin?
A) Participating
B) Delegating
C) Selling
D) Telling
E) Forcing
Q3) A contingency approach to leadership that links the leader's behavioral style with the task readiness of subordinates is called the
Q4) Distinguish between charismatic and transformational leadership.
Page 17
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Chapter 16: Motivation
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182 Flashcards
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Sample Questions
Q1) The idea that failure to meet a high-order need may cause a regression to an already satisfied lower-order need is referred to as a(n)
Q2) __________ is the degree to which an employee performs a total job with a recognizable beginning and ending.
A) Task complexity
B) Task identity
C) Task significance
D) Task structure
E) None of these
Q3) ___________________________________ is the name given to the set of techniques by which reinforcement theory is used to modify human behavior.
Q4) List the three needs proposed by Clayton Alderfer.
Q5) Which of these is the imposition of unpleasant outcomes on an employee?
A) Avoidance learning
B) Punishment
C) Positive reinforcement
D) Extinction
E) Avoiding punishment
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Chapter 17: Communication
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Sample Questions
Q1) Which of these mediums for communication does not focus on a single receiver, uses limited information cues, and does not permit feedback?
A) Bulletins
B) Telephone conversations
C) Video conference
D) Face to face contact
E) A personal memo
Q2) Communication is the process by which information is transmitted from the speaker to the listener.
A)True
B)False
Q3) The lateral or diagonal exchange of messages among peers or coworkers is horizontal communication.
A)True
B)False
Q4) Downward communication is the most familiar and obvious flow of informal communication.
A)True
B)False
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Chapter 18: Teamwork
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Sample Questions
Q1) Groupthink describes the tendency to go along with others for the sake of avoiding conflict.
A)True
B)False
Q2) ____________________________________________________ is a previously determined choice of what a party will do if an acceptable agreement cannot be reached through negotiation.
Q3) The socioemotional role is ____________________ on the dimension of member task behavior and ____________________ on the dimension of member social behavior.
Q4) __________ brings norms into the team from outside.
A) Critical events
B) Primacy
C) Carryover behaviors
D) Explicit statements
E) Recency
Q5) An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.
A)True
B)False
Page 20
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Chapter 19: Managerial and Quality Control
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Sample Questions
Q1) According to Unlocking Innovative Solutions Through PEOPLE in Chapter 19, a Qwest call center in Idaho was turned around by the implementation of control through fear and intimidation.
A)True
B)False
Q2) Decentralized control represents the absence of control because visible rules, supervision, and procedures are absent.
A)True
B)False
Q3) Inventory turnover is an activity ratio and measures how many times the inventory is turned over to meet the total sales figure.
A)True
B)False
Q4) Identify and briefly describe the four steps of the feedback control model.
Q5) The systematic process through which managers regulate organizational activities is known as ______________________________.
Q6) Compare bureaucratic control with decentralized control.
Q7) List the four major perspectives of a balanced scorecard.
Q8) In a TQM program, what is benchmarking?
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Chapter 20: Information Technology and E-Business
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) According to MANAGER'S SHOPTALK in Chapter 20, tips for setting up performance dashboards include all of the following EXCEPT:
A) don't contribute to information overload
B) let line managers and employees drive the development
C) carefully asses who needs a dashboard
D) don't forget the human touch
E) more information is always better
Q2) Social networking is a Web log that allows individuals to post opinions and ideas. A)True
B)False
Q3) A management information system is a computer-based system that provides information and support for effective managerial decision making. A)True B)False
Q4) Bricks and clicks refers to blending traditional operations with an Internet initiative. A)True B)False
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Chapter 21: Operations and Value Chain Management
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Sample Questions
Q1) Having workers produce more output in the same time period is known as A) worker productivity.
B) production outsourcing.
C) managerial productivity.
D) lagtime.
E) technological troubleshooting.
Q2) When managers do a better job of running a business, it is called
A) worker productivity.
B) production.
C) managerial productivity.
D) outsourcing.
E) technological productivity.
Q3) In terms of goods produced, what are the basic differences between a manufacturing organization and a service organization?
Q4) One major advantage of materials requirement planning is, it
A) helps to control all organizational resources.
B) is based on past estimated of resource usage.
C) decreases ordering costs.
D) decreases inventory costs.
E) all of these.
Page 23
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