Organizational Behavior Study Guide Questions
Course Introduction
Organizational Behavior explores the study of human behavior within organizational settings, focusing on the individuals, groups, and structures that influence workplace dynamics. This course examines topics such as motivation, leadership, power, communication, group dynamics, and organizational culture. Students will analyze how these elements affect productivity and job satisfaction, learning to apply key theories and concepts to real-life scenarios in order to improve organizational effectiveness and foster a positive work environment.
Recommended Textbook MGMT 3rd Canadian Edition by Chuck Williams
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Chapter 1: Management
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Sample Questions
Q1) Which of the following functions is typically performed by middle managers?
A)planning and implementing subunit strategies for achieving organizational goals
B)developing in employees the attitudes of commitment to and ownership of the company's performance
C)creating a positive organizational culture through language and action
D)monitoring the business environment
Answer: A
Q2) Which of the following responsibilities would be typical of a team leader in business?
A)managing internal and external relationships
B)monitoring and managing the performance of subunits
C)making detailed schedules and operating plans
D)monitoring the organizational culture
Answer: A
Q3) The three interpersonal subroles are monitor,disseminator,and spokesperson.
A)True
B)False
Answer: False
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Chapter 2: Organizational Environments and Cultures
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Q1) Some organizational cultures cannot meet the challenges posed by innovation. BlackBerry squandered the opportunities presented by the smartphone revolution,even though it had produced arguably the world's most widely adopted smartphone at one point. What did its organizational culture lack?
A)adaptability
B)synergy
C)a formula for success laddering
D)knowledge management
Answer: A
Q2) Frustrated with high cellphone costs,Caroline is rallying companies through the industry trade association to petition the government to allow overseas competition to enter the Canadian cellphone industry. Which specific environment component is Caroline a part of?
A)advocacy
B)supplier
C)industry regulation
D)competitor
Answer: A
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Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) Which of the following is a secondary stakeholder group?
A)the government
B)suppliers
C)the media
D)employees
Answer: C
Q2) The poor,uneducated,and unemployed are the primary concern for those following the principle of religious injunctions.
A)True
B)False
Answer: False
Q3) Gas prices in Belleville and Kingston,ON were allegedly fixed in an anti-competitive manner during 2007,and companies such as Pioneer Energy,Canadian Tire,Mr. Gas,and Sunoco were investigated. Which responsibilities did these companies allegedly ignore?
A)economic responsibilities
B)ethical responsibilities
C)legal responsibilities
D)discretionary responsibilities
Answer: C
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Page 5
Chapter 4: Planning and Decision Making
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Q1) Thomas knows that the value of the Canadian dollar against the US dollar can greatly affect his hotel bookings. Thomas and his team have created several alternative plans and they are ready to make adjustments depending on what value the dollar will settle at. Which step in planning is this an example of?
A)maintain flexibility
B)develop effective action plans
C)develop goal commitment
D)track progress toward goal achievement
Q2) Patrick started a lawn service company and found that in his neighbourhood,the young families took pleasure from doing their own lawn care. When he began promoting his services to more mature neighbourhoods where older home owners wanted someone else to care for their lawns,Patrick was able to hit his sales targets. Which
S.M.A.R.T goal guideline did Patrick follow?
A)Goals should be specific.
B)Goals should be measurable.
C)Goals should be attainable.
D)Goals should be realistic.
Q3) List the steps in effective planning.
Q4) Briefly describe the benefits and pitfalls of planning.
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Chapter 5: Organizational Strategy
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Q1) Companies that succeed are often constantly re-examining strategies or competitive practices that have been successful in the past in order to ascertain their probable future success.
A)True
B)False
Q2) List the five industry forces that determine overall levels of competition in an industry. Identify what happens to competition as these forces increase in strength.
Q3) By which of the following actions can companies achieve growth?
A)by shrinking the scope of their business
B)through direct expansion of their operations
C)by deleting all cash cows from their portfolios
D)by maintaining only stars in their portfolios
Q4) Which of the following is one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability?
A)character of management
B)existing complementary products
C)level of government subsidies
D)threat of substitute products
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Chapter 6: Innovation and Change
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Q1) In the typical S-curve pattern of innovation,increased effort-that is,money,research and development,etc.-brings only small improvements in technological performance when the performance limits of the technology are reached. At what point in the cycle does this occur?
A)during the introductory stage of the cycle
B)at the break-even point of the cycle
C)during the maturity stage of the cycle
D)at the end of the cycle
Q2) McDonald's restaurants are involved in a long-term,worldwide movement to change consumers' perceptions of their products by selling food that is healthier. What is McDonald's engaged in?
A)organizational change
B)reverse engineering
C)market diversification
D)product revitalization
Q3) Dominant designs emerge because they solve a practical problem,as a result of the negotiations of independent standards bodies or because of critical mass.
A)True
B)False
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Page 8
Chapter 7: Global Management
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Q1) Global joint ventures bring together two cultures: the culture of the first partner and of the second.?
A)True
B)False
Q2) The most appropriate response to political risk is to avoid entering a risky overseas market.
A)True
B)False
Q3) Refer to Narrative 7-1. Which kind of strategy has Coca-Cola used for its second entry into the Indian market?
A)global consistency
B)market differentiation
C)local adaptation
D)acculturation
Q4) Briefly explain how companies can assess the growth potential of new markets.
Q5) Canada is a party to the CAFTA-DR Free Trade Agreement.
A)True B)False
Q6) Briefly explain the phase model of globalization. List its stages in their appropriate order.
Page 9
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Chapter 8: Designing Adaptive Organizations
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Sample Questions
Q1) Nigel works for a high-tech company that has a dynamic working environment. Nigel's job title is technical support but he really works in all areas of operations. He rarely knows what he will be doing from day to day and enjoys the ability to make decisions to solve problems as they arise. What type of organization does Nigel work in?
A)organic
B)mechanistic
C)matrix
D)functional
Q2) Which of the following is characterized by simple,easy-to-learn steps,little variety,and much repetition?
A)job consistency
B)job specialization
C)task re-engineering
D)standardization
Q3) Job enlargement and job enrichment mean essentially the same thing.
A)True
B)False
Q4) Define standardization. How is this concept relevant to the degree of organizational centralization?
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Chapter 9: Leading Teams
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Q1) What are stretch goals? What four things must occur for stretch goals to effectively motivate teams?
Q2) List the five types of teams on the team autonomy continuum. What is each team's highest level of responsibility (i.e.,the highest level of task over which they have independent control)?
Q3) What are project teams? List the advantages associated with their usage.
Q4) Katherine is getting to know her teammates better. She finds that everyone is more productive during early afternoons. She also knows which team members will likely try to get their way when decisions have to be made. What stage of development is Katherine's team in?
A)forming
B)storming
C)norming
D)performing
Q5) As teams develop and grow,they pass through three stages of development. These three stages are perceived team,felt team,and manifest team.
A)True
B)False
Q6) How does a team's size influence its performance?
Page 11
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Chapter 10: Managing Human Resource Systems
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Sample Questions
Q1) Pedra works in the HR department for a toy manufacturer. It is Pedra's responsibility to determine the amount of base pay for each position in the company and the range for which that pay can increase or decrease. Pedra is also responsible for putting in place the policies and procedures to be followed when employees leave the company. What role in the human resource management process is Pedra involved with?
A)attracting qualified employees
B)keeping qualified employees
C)developing qualified employees
D)selecting qualified employees
Q2) Refer to Narrative 10-1. One new pay method Domino's implemented to combat its problems is a store-profitability bonus. On average,the store-profitability bonuses add 30 percent,or about $10,000,to the $32,000 base pay for the managers of Domino's good-performing stores. What are these bonuses a form of?
A)piecework pay
B)hierarchical pay
C)sales commission
D)profit sharing
Q3) List and briefly define the three basic kinds of compensation decisions.
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Page 12
Chapter 11: Managing Individuals and a Diverse Workforce
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Q1) Due to a significant economic downturn in Western Canada during the 1980s and early 1990s,many employers discovered that their employee composition resembled a "two-humped camel." Their workers were either over 50 or under 30,because firms had done little hiring during that time frame. What was needed to get these two groups to respect each other's work abilities?
A)discrimination heterogeneity
B)social integration
C)organizational plurality
D)acculturation
Q2) Which of the following is the glass ceiling most closely associated with?
A)cultural diversity
B)participative management,delegation,and autonomy
C)ethnic,racial,and gender discrimination
D)broad spans of management,decentralization,and flat organizational structures
Q3) With surface-level diversity,differences are immediately observable,easy to measure,and which of the following?
A)a negative way of bundling employees
B)typically unchangeable
C)culturally specific
D)irrelevant to work behaviour
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Chapter 12: Motivation
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Q1) The town of Lunenburg,Nova Scotia,has been designated a UNESCO World Heritage Site because it's perhaps the best surviving example of a British colonial settlement in North America. Imagine that the provincial government is instituting a marketing campaign to motivate tourists to spend their vacation dollars in Lunenburg. Imagine if tourists visiting Lunenburg were motivated to never visit there again because they found all the buildings boarded up and rundown. What would occur in terms of motivational theory?
A)instrumentality
B)punishment
C)goal acceptance
D)contingency feedback
Q2) Motivation is the set of forces that initiates,directs,and makes people persist in their efforts to accomplish a goal.
A)True
B)False
Q3) Goal specificity is the extent to which a goal is hard or challenging to accomplish. A)True
B)False
Q4) Briefly explain the relationship between need satisfaction and motivation.
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Chapter 13: Leadership
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Sample Questions
Q1) Ryerson University's Abdullah Snobar notes that "being based in Canada,we have all the ingredients we need-from capital to talent-to become the most innovative country in the world. If we become too comfortable with the advancements we've made,we'll stop challenging the status quo,which is a driver in taking an innovative idea and turning it into a reality." Which of the following does Snobar seem to be an example of?
A)a leadership substitute
B)a trait leader
C)a leadership neutralizer
D)a visionary leader
Q2) Refer to Narrative 13-4. Critics say that Fiorina's weakness as CEO was that she focused too much on leadership and not enough on which of the following?
A)specificity
B)goal commitment
C)management
D)autonomy
Q3) Identify and define the components of visionary leadership.
Q4) Briefly describe the value of the normative decision theory to the practising manager.
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Page 15
Chapter 14: Managing Communication
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Sample Questions
Q1) What term can be used to describe anything that interferes with the transmission of the intended message?
A)downward communication
B)noise
C)upward communication
D)obstruction
Q2) What is the last step in the perception process?
A)interpretation
B)retention
C)attention
D)organization
Q3) In the perception process,interpretation is the process of incorporating new memories with old memories and creating the ability to recall both.
A)True
B)False
Q4) Company hotlines,survey feedback,frequent informal meetings,and surprise visits are ways of overcoming organizational silence.
A)True
B)False
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Chapter 15: Control
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Sample Questions
Q1) Several extended-stay hotel chains ask guests to hang their towels so they can be reused as a way to help the environment. Which stage of waste minimization does this request reflect?
A)waste prevention and reduction
B)recycle and reuse
C)waste treatment
D)waste disposal
Q2) Canada made a commitment to resettle thousands of Syrian immigrants in late 2015,but didn't provide a target processing time for refugee screening and settlement processes. Which of the following should Canada implement for refugee screening and settlement processes?
A)autonomous measurements
B)standards
C)value ratios
D)dependence measurements
Q3) While the bureaucratic control model is designed to make companies more efficient,effective,and fair,it frequently has the opposite effect.
A)True
B)False
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Page 17
Chapter 16: Managing Information in a Global World
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Sample Questions
Q1) In which type of data mining does the user simply tell the data mining software to uncover whatever patterns and relationships it can find in a data set?
A)supervised
B)specific
C)comprehensive
D)unsupervised
Q2) What is the definition of data mining?
A)the automated,electronic capture of data
B)the process of hypothesis testing in large databases
C)the process of verifying known relationships in large amounts of data
D)the process of discovering unknown patterns and relationships in large amounts of data
Q3) What occurs in data mining when two or more database elements occur together in a significant pattern,with one of the elements preceding the other?
A)data clusters
B)affinity patterns
C)association patterns
D)sequence patterns
Q4) What is first-mover advantage?
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Chapter 17: Managing Service and Manufacturing Operations
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Q1) In TQM,customer focus and satisfaction,continuous improvement,and teamwork mutually reinforce each other to improve quality throughout a company.
A)True
B)False
Q2) What is total quality management (TQM)?
A)TQM is an integrated organization-wide strategy for improving product and service quality.
B)TQM is a specific technique used to reposition a company's product so as to justify higher prices.
C)TQM is based on four mutually reinforcing principles: customer focus,customer satisfaction,participative management,and delegation.
D)TQM was developed and is monitored by the International Organization of Standards to monitor employee satisfaction.
Q3) Which of the following is one of the principles that characterize TQM?
A)teamwork
B)organizational dialogue
C)the equity theory
D)autonomy
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Chapter 18: History of Management
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Sample Questions
Q1) Which statement characterizes integrative conflict resolution?
A)A third party's decision settles the conflict.
B)Both parties work together to create an alternative solution that includes shared preferences and integrates interests.
C)Both parties involved agree to give up something.
D)Both parties in the conflict are coerced into accepting a less-than-optimal solution.
Q2) Anthony's new business is growing rapidly and his staff has increased from just he and his wife to over 50 full-time workers. In order to create structure,Anthony gives each employee specific work processes,assigned objectives,and one manager each employee reports to. Which element of bureaucratic organization is Anthony working on?
A)chain of command
B)division of labour
C)impartial application of rules and procedures
D)recorded in writing
Q3) Technological management involves managing the daily production of goods and services.
A)True
B)False
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