Organizational Behavior Study Guide Questions
Course Introduction
Organizational Behavior examines the dynamics of individuals and groups within organizational settings, providing insight into the psychological and social processes that influence workplace effectiveness. The course explores key concepts such as motivation, leadership, communication, group behavior, organizational culture, and decision-making. Through case studies, theoretical frameworks, and practical applications, students learn to analyze and address behavioral challenges in organizations, fostering a deeper understanding of how to influence and manage people for improved organizational performance and employee well-being.
Recommended Textbook
Fundamentals of Management 7th Edition by
Ricky W. Griffin
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15 Chapters
1723 Verified Questions
1723 Flashcards
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Page 2
Chapter 1: Understanding the Managers Job
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Traditionally,most businesses in the United States were in the ____________________ sector,but today our society is shifting toward becoming a(n)____________________ economy.
Answer: manufacturing,service
Q2) Which of the following would be included in the management function of planning?
A)Selecting the course of action most likely to lead to success
B)Monitoring progress toward the achievement of goals
C)Motivating others to higher levels of achievement
D)Communicating company policies to subordinates
E)None of these.
Answer: A
Q3) The fundamental premise of the human relations movement is that the social aspects of the workplace are more important to increasing worker productivity than economic incentives.
A)True
B)False
Answer: True
Q4) Why do managers study management history and theory?
Answer: Answer not provided.
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Chapter 2: The Environment of Organizations and Managers
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115 Flashcards
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Sample Questions
Q1) A(n)____ strategy requires little initial investment,is heavily regulated,and provides little opportunity to modify products for local conditions.
A)importing / exporting
B)licensing
C)joint venture
D)direct investment
E)global sourcing
Answer: A
Q2) Scott Thompson resigned after serving as CEO of Yahoo for only four months.It was determined that he knowingly lied about his educational background on his resume.But for every unethical manager,there are many ethical ones.
A)True
B)False
Answer: True
Q3) There are four distinct levels of international business activity that differentiate organizations.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Planning and Strategic Management
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Sample Questions
Q1) In the GE Business Screen matrix,businesses that have good competitive position in an attractive industry are known as
A)losers.
B)winners.
C)profit producers.
D)question marks.
E)cash cows.
Answer: B
Q2) Extra funds should be channeled to the ____,which is a product with a high share of a fast-growing market.
A)star
B)cash cow
C)differentiator
D)profitable product
E)question mark
Answer: A
Q3) The U.S.Federal Government has expanded under President Obama.His administration has changed the government's ____________________.
Answer: scope
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Page 5
Chapter 4: Managing Decision Making
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Sample Questions
Q1) The steps in the decision-making process outlined in the text are most closely associated with the classical model of decision making.
A)True
B)False
Q2) When evaluating decision alternatives, one should look at the alternative's ____________________, ____________________, and ____________________.
Q3) Bounded rationality is assumed in
A)the behavioral model.
B)the rational model.
C)the irrational model.
D)decision making under certainty.
E)None of these.
Q4) U.S.Steel and the United Steelworkers announced an agreement on a 3 year contract.The agreement was a(n)____________________ decision.
Q5) Define decision making and discuss types of decisions.
Q6) The model of decision making that is prescriptive and assumes that managers make rational,logical decisions is called the ____________________ model.
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Chapter 5: Entrepreneurship and New Venture Management
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Sample Questions
Q1) Primarily because they require few resources,____________________ businesses are the fastest-growing segment of small-business enterprise.
Q2) Which of the following explains why small businesses are generally more effective than large companies in specialty retailing?
A)Large companies generally lack the specialists that are needed in this area.
B)Specialty retail stores are generally located in small towns where large organizations tend not to compete.
C)The dollar size of the market is too small for large companies.
D)Specialty retailing requires a different organizational structure than is usually found in large companies.
E)None of these.
Q3) A segment of a market that offers a new opportunity because it is not currently being satisfied is called a first-mover market.
A)True
B)False
Q4) The most common causes of small business success are hard work,____________________,managerial competence,and luck.
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Chapter 6: Organization Structure and Design
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Sample Questions
Q1) A learning organization is one in which the personal development and lifelong learning of employees is a priority.
A)True
B)False
Q2) A situational view of organizational design is based on the assumption that the optimal design for an organization depends upon the organization's situation.
A)True
B)False
Q3) Unless someone does laundry naked,they are creating more work while doing the job.Laundry has little ___________________________________.It never ends.
Q4) ____________________ is the conversion processes used to transform inputs into outputs.
Q5) Define the five alternative approaches to job specialization and give a specific business example of how each of these practices would work in a business setting.
Q6) A matrix structure reflects a multiple-command structure.
A)True
B)False
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Page 8
Chapter 7: Organization Change and Innovation
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Sample Questions
Q1) Amazon released new Kindle Fires.It hopes to gain customers and increase content sales by 50%.Amazon is in which step in the change process?
A)Recognition of the need for change
B)Establishment of goals for the change
C)Selection of appropriate change technique
D)Actual implementation
E)Evaluation and follow-up
Q2) Retail stores that reduce size to appeal to elderly customers are using reactive change.
A)True
B)False
Q3) You are the internal relations manager for Mobestream Media when it is acquired by Gannett.How will you help the top management team overcome resistance to the new ownership?
Q4) Shopping cart manufacturers who develop carts that are more easily maneuvered by senior citizens are using process innovation.
A)True
B)False
Q5) A change in expectations is an organizational ____________________ change.
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Chapter 8: Managing Human Resources in Organizations
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Sample Questions
Q1) You are reading a document with the following information: "Workers will work in an office environment using a computer.Some lifting will be involved but will not exceed five pounds." You are reading part of a job
A)job evaluation.
B)job analysis.
C)job specification.
D)job description.
E)the selection process.
Q2) Describe your dream job.How can recruiters effectively and efficiently reach you? What can you do to position yourself better for that job?
Q3) Benjamin's law firm uses an intelligence test to screen prospective employees.The test has an adverse impact on minority applicants because the pass rate for the minority group is less than about
A)80 percent.
B)80 percent of the pass rate for all other employees in the firm.
C)80 percent of the pass rate for the rest of the bargaining unit.
D)80 percent of the pass rate for the majority group members.
E)80 percent of the national pass rate.
Q4) Describe affirmative action and passive nondiscrimination.
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) At work there is a conference room nicknamed "the meat locker." If Royce has a meeting in there,he is too cold to concentrate.This is an example of ____ that can lead to stress.
A)task demands
B)physical demands
C)role demands
D)interpersonal demands
E)all of these
Q2) ____________________,opportunities,security,and status are inducements that organizations make to the individual.
Q3) ___________________________________ are those that detract from,rather than contribute to,organizational performance.
Q4) Moving is a stressor.
A)True
B)False
Q5) The Myers-Briggs Type Indicator suggests the more introverted,sensing,feeling,and perceiving an employee is the better his performance at work will be.
A)True
B)False
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Chapter 10: Managing Employee Motivation and Performance
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Sample Questions
Q1) ____ is the set of forces that cause people to behave in certain ways.
A)Motivation
B)Management
C)Perception
D)Personality
E)Compensation
Q2) Process perspectives are concerned with how motivation occurs.
A)True
B)False
Q3) A compressed work schedule is an example of a flexible work schedule.
A)True
B)False
Q4) Another name for behavior modification is OB Mod.
A)True
B)False
Q5) Describe your performance on a recent assignment in terms of motivation,ability,and work environment.What hindered your performance? What enhanced your performance?
Q6) What rewards motivate you? Do you think your subordinates will have the same motivation? Why or why not? Page 12
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Chapter 11: Leadership and Influence Processes
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Research has not confirmed the existence of in-groups and out-groups.
A)True
B)False
Q2) A plea for loyalty represents a(n)____________________ appeal.
Q3) Which of the following is NOT an example of an individual who is leading?
A)A person identifying detailed steps
B)A person delegating authority
C)A friend convincing you to accept a date
D)A person planning detailed evaluations
E)A person establishing timetables
Q4) Strategic leaders
A)understand the organization.
B)understand the organization's environment.
C)recognize the organization's current alignment with the environment.
D)work to improve the organization's current alignment with the environment.
E)All of these.
Q5) The goal of the Managerial Grid is to train managers so they are simultaneously more concerned for both ____________________ and
Q6) Do you want others to consider you a manager or leader? Why?
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) Vikranta is reading a policy letter about absences.In terms of the communication process,this is an example of A)noise.
B)decoding.
C)information overload.
D)channel selection.
E)encoding.
Q2) Manish is planning a party.He invites eleven people.What type of network would be most effective?
A)Chain
B)Y
C)Circle
D)All channel
E)Wheel
Q3) Which of the following is NOT an advantage of oral communication?
A)It is accurate.
B)It is easy to use.
C)It facilitates feedback.
D)It is comfortable for managers.
E)All of these are advantages.
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Chapter 13: Managing Work Groups and Teams
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Sample Questions
Q1) Many students with learning differences experience ____ in a traditional classroom setting.They learn more easily in a small class with few distractions.
A)role conflict
B)role ambiguity
C)role overload
D)role dynamics
E)Confusion
Q2) In terms of group performance,when cohesiveness is ____ and performance norms are ____,the result should be ____ performance.
A)high; high; high
B)high; low; high
C)low; high; low
D)low; low; high
E)None of these.
Q3) It is assumed that the task group will remain in existence after it attains its current objectives-those objectives will be replaced by new ones.
A)True
B)False
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16
Chapter 14: Basic Elements of Control
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Sample Questions
Q1) Some investment firms require traders to take two consecutive weeks of vacation,so the traders books can be reviewed.This is an example of
A)participation.
B)flexibility.
C)appropriate focus.
D)high standards.
E)verification procedures.
Q2) When classifying controls on the basis of the resources involved,we find that one class of resources is related to the control of all other resource classes as well.Which resource class overlaps all other classes?
A)Physical resources
B)Human resources
C)Financial resources
D)Information resources
E)None of these.
Q3) How would you feel knowing all your work e-mails were monitored? How could your employer help you appreciate the need for e-mail control?
Q4) Discuss the relationship between strategy and control for a global organization.
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Chapter 15: Managing Operations, quality, and Productivity
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Sample Questions
Q1) The problems,challenges,and opportunities faced by operations managers revolve around the acquisition and utilization of resources for conversion.
A)True
B)False
Q2) There is a Canadian insurance company that provides only one kind of insurance.It insures athletes who have multimillion dollar contracts that must be paid,even if the athlete is injured or in some other way unable to play.Owners buy the insurance policies as a way to protect themselves.When the insurance company decided to specialize in this type of insurance,it made a ____ decision.
A)product-service mix
B)capacity mix
C)facilities layout
D)facilities location
E)human resource mix
Q3) Operations management is a function exclusive to the manufacturing sector of the economy.
A)True
B)False
Q4) What is supply chain management? What is the purpose?
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