Organizational Behavior Practice Questions
Course Introduction
Organizational Behavior explores the dynamics of human behavior within professional environments, examining individual, group, and organizational influences on workplace actions and outcomes. Through the study of motivation, leadership, team dynamics, communication, decision-making, organizational culture, and change management, students gain insights into how and why people behave as they do in organizations. The course equips learners with analytical tools and strategies to improve organizational effectiveness, enhance employee satisfaction, and manage diversity and conflict, preparing them to contribute positively to complex and evolving work environments.
Recommended Textbook
Human Resource Management 3rd Edition by Robert N. Lussier
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16 Chapters
1608 Verified Questions
1608 Flashcards
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Page 2
Chapter 1: The New Human Resource Management Process
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) The Acme Global Corporation is paying for job analysis costs,recruiting costs,and selection costs because it needs to replace three workers who left the organization for better paying jobs.The organization is dealing with ______.
A) absenteeism
B) employee engagement
C) competitive advantage
D) turnover
Answer: D
Q2) In surveys of managers across industries,the same four issues about managing people frequently come up.The four issues are productivity,employee engagement,turnover,and ______.
A) absenteeism
B) diversity
C) independence
D) job satisfaction
Answer: A
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Chapter 2: Strategy-Driven Human Resource Management
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) At Acme Global,the top manager reports to the board of directors.The board is not involved in the day-to-day operations of the organization,but it can hire or fire top management.This represents the influence of ______ in the external environment on the organization.
A) shareholders
B) society
C) technology
D) economics
Answer: A
Q2) Acme Global is examining whether their products satisfy their customers' current needs and considering whether they have the right kind of workforce in place.From this,it is clear that Acme Global is trying to answer which of the following major strategic questions?
A) What is our present situation?
B) Where do we want to go?
C) How do we plan to get there?
D) What should our strategy be?
Answer: A
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Chapter 3: The Legal Environment and Diversity Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) ______ exists when a test for employment is a legitimate measure of an individual's ability to do the essential functions of a job.
A) Pattern or practice discrimination
B) Job relatedness
C) Reasonable accommodation
D) Essential functions
Answer: B
Q2) What type of organizations are affected by Executive Order 11246?
A) federal contractors receiving more than $10,000 per year
B) state contractors receiving more than $50,000 per year
C) private employers with 15 or more employees
D) city governments with 50 or more employees
Answer: A
Q3) Quid pro quo harassment is harassment that occurs when some type of benefit or punishment is made contingent upon the employee submitting to sexual advances.
A)True
B)False
Answer: True
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Chapter 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Willie found he did not have enough work to keep him busy throughout the work day.His boss found some more tasks for him so that he had plenty to do.This is an example of ______.
A) job enrichment
B) job rotation
C) job enlargement
D) work teams
Q2) Describe the five major methods for conducting job analysis.
Q3) Jamelle was not feeling challenged in his job.He had been doing the same job for 5 years and knew how to perform all the tasks well.To continue to motivate him,his boss gave him some new challenging tasks and additional authority.This is an example of
A) job simplification
B) job rotation
C) job enlargement
D) job enrichment
Q4) Describe the four major tools for motivational job design.
Q5) Describe the job characteristics model,its five components,and the outcomes to which those components lead.
Page 6
Q6) What is gig work and why is it increasing at a rapid pace?
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Page 7
Chapter 5: Recruiting Job Candidates
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Acme Global decided to start offering its employees a $1,000 bonus if they encourage a friend or family member to apply to the company.The employee does not get the bonus until the new hire has been working at Acme Global for one year.Acme Global's new policy is properly referred to as ______.
A) open recruitment
B) targeted recruitment
C) closed recruitment
D) employee referrals
Q2) Millennials tend to value ______ much more than Gen Z does.
A) individualism and competitiveness
B) pay and job security
C) stability
D) teamwork
Q3) Acme began advertising for a new energy auditor on May 1.The position was filled on August 1.The time to hire was ______ days.
A) 31
B) 82
C) 92
D) 100
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Page 8
Chapter 6: Selecting New Employees
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) When an organization compares a score on a selection test to the job performance of existing workers in that job,the organization is using ______ validity.
A) construct
B) content
C) convective
D) criterion-related
Q2) When verifying the information on a résumé,organizations should check the ______ level,because this is one of the most commonly exaggerated items on a résumé or application.
A) knowledge
B) skills
C) abilities
D) education
Q3) ______ provide(s)information that can be used to avoid discriminatory hiring practices as well as discrimination in other employment decisions.
A) Criterion-related validity
B) Reliability
C) Construct validity
D) Uniform Guidelines on Employee Selection Procedures
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Page 9
Chapter 7: Learning and Development
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) What is the difference between training and employee development?
Q2) Talitha is part of a cohort of employees who regularly attend seminars on improving leadership and decision-making skills.The members of the cohort mentor one another.The meetings do not apply to Talitha's current job,but she hopes the skills she is learning will help her advance in the organization.Talitha is experiencing ______.
A) development
B) orientation
C) training
D) practice
Q3) Describe the three common learning theories: classical conditioning,operant conditioning,and social learning theory.
Q4) ______ occurs when an individual feels unchallenged in their current job and has little or no chance of advancement.
A) A career plateau
B) Remediation
C) Employee development
D) Emotional intelligence
Q5) Describe the steps in the training and development process.
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Chapter 8: Performance Management and Appraisal
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) ______ identify the physical or psychological characteristics of a person.
A) Results
B) Motivation
C) Traits
D) Behavior
Q2) Most research evidence shows that self-assessments tend to ______ the individual's ability to do a job.
A) underrepresent
B) accurately represent
C) underestimate
D) overestimate
Q3) In performance appraisal,the ______ is a three-step process: Step 1: Set individual objectives and plans,Step 2: Give feedback and evaluate performance,Step 3: Reward according to performance.
A) narrative method or form
B) behaviorally anchored rating scale form
C) critical incidents method
D) management by objectives method
Q4) Describe the difference between performance management and performance appraisals.
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Chapter 9: Rights and Employee Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) At the end of the selection process at Acme Global,all new employees are required to pass a physical exam that includes a urinalysis.This is part of management's right to establish ______.
A) drug testing
B) workplace monitoring
C) employment-at-will
D) orientation period
Q2) Kim is a highly talented programmer at Acme Global.However,lately Kim has not been performing as well as she historically did.It has become obvious through conversations with her that she just doesn't really care about performing to the best of her ability.If her manager applied the situational management model to the problem,what management style would be the best fit for Kim's situation?
A) a combination of participative and autocratic management
B) a consultative approach
C) a participative approach
D) a combination of autocratic and consultative management
Q3) Describe the progressive discipline process and the steps it contains.
Q4) Describe the employee rights of freedom of conscience,privacy,and free speech.
Q5) What is a code of conduct and why is such a code helpful to an organization?
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Chapter 10: Employee and Labor Relations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A strike occurs when management stops all work and physically prevents workers from entering the workplace.
A)True
B)False
Q2) The National Labor Relations Act of 1935 (NLRA-Wagner Act)was passed to significantly limit the potential for railroad strikes to affect interstate commerce; it was later expanded to include airlines.
A)True
B)False
Q3) ______ conflict involves the conflict of ideas that generally leads to changes that improve performance.
A) Forcing
B) Dysfunctional
C) Collaborating
D) Functional
Q4) Feedback is information provided by the receiver that verifies that a message was transmitted successfully.
A)True
B)False
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Chapter 11: Compensation Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) ______ methods of job evaluation break a job down into components like particular skills or abilities,and then they assign a number of points to each component based on its difficulty.
A) Rate range
B) Pay structure
C) Point-factor
D) Equity theory
Q2) Casey's compensation includes health and dental insurance.These parts of her compensation are considered ______.
A) base pay
B) a wage and salary add-on
C) incentive pay
D) benefits
Q3) Pay structure is the process of determining the worth of each position relative to the other positions within the organization.
A)True
B)False
Q4) Briefly describe the concept of comparable worth in compensation.
Q5) Describe the issues of independent contractors versus employees.
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Chapter 12: Incentive Pay
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100 Flashcards
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Sample Questions
Q1) Now that his team is working toward a group incentive,Matteo is paying more attention to what others in the organization do and how their actions affect his group.This illustrates which advantage of group incentives?
A) They promote better teamwork.
B) They broaden individual outlook.
C) They require less supervision.
D) They are easier to develop than individual incentive programs.
Q2) Structural incentives reinforce performance of a single person with a reward that is significant to that person.
A)True
B)False
Q3) ______ motivation means that a person does something because they like it,it is interesting and personally satisfying,and they want to do it.
A) Merit
B) Extrinsic
C) Intrinsic
D) Commission
Q4) Describe two major reasons why incentive plans fail.
Q5) Describe three options for offering individual incentives.
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Chapter 13: Employee Benefits
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101 Flashcards
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Sample Questions
Q1) Rachel's organization offers flexible benefits.Rachel receives some of the same benefits as everyone else in the organization,such as health,dental,and life insurance.However,Rachel was also able to add tuition reimbursement and elder care assistance to her benefits package.Rachel's organization is offering a ______ flexible benefits plan.
A) modular
B) core-plus
C) full-choice
D) defined benefit
Q2) ______ act like health maintenance organizations in that they prefer that you have a primary care physician within their medical network and that you go to that primary care physician before going elsewhere for medical care.
A) Primary care physicians
B) Unemployment insurers
C) Preferred provider organizations
D) Worker's compensation plans
Q3) Describe an organization's options when providing flexible benefit plans.
Q4) Describe the issue of domestic partner benefits.
Q5) Describe why benefit programs continue to grow.
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Chapter 14: Workplace Safety, Health, and Security
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Since the Acme Global Corporation closed six of its plants last year,employees at the other plants have been feeling a great deal of stress.This type of stress falls into the ______ category of stress causes.
A) personality type
B) organizational culture and change
C) interpersonal relations
D) type of work
Q2) ______ provide(s)employees with a quick reference to the hazards of working with a particular chemical.
A) Utilization analysis
B) Cybersecurity
C) Safety data sheets
D) Vesting
Q3) ______ that is constant,chronic,and severe can lead to burnout over a period of time.
A) Stress
B) Functionals
C) Dysfunctionals
D) Perceptions
Q4) Describe the steps an organization can take to make the workplace more secure.
Page 17
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Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility
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100 Flashcards
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Sample Questions
Q1) Performance evaluations of all managers should contain items relating to their ______ efforts,and in many cases part of their incentive compensation may be tied to those efforts.
A) responsibility
B) sustainability
C) principles
D) value
Q2) Maxwell did not complete his assignment.When his boss asked him why,Maxwell replied that he did not consider the assignment to be part of his job.His boss pointed out that the assignment was in his job description.It appears Maxwell is shirking his ______ for the project.
A) authority
B) responsibility
C) accountability
D) doing the right thing
Q3) A bribe is a payment meant to cause someone to make decisions that may help a person or an organization but do significant harm to other organizations or other stakeholders in the decision.
A)True
B)False
Page 18
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Chapter 16: Global Issues for Human Resource Managers
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100 Flashcards
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Sample Questions
Q1) In a ______approach to expatriate compensation,the organization pays the expatriate a set amount of money to use on items such as taxes,vehicles,housing,and similar items during their assignment.
A) lump-sum
B) negotiation
C) pure localization
D) international-minus
Q2) Geocentric organizations typically choose to mix in third-country nationals along with parent- and host-country employees.
A)True
B)False
Q3) Project GLOBE confirmed Hofstede's research and expanded his five original dimensions into _____.
A) seven
B) nine
C) ten
D) twelve
Q4) Describe the options for compensation of expatriate workers.
Q5) Describe the reasons for increasing business globalization.
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