Organizational Behavior Exam Preparation Guide
Course Introduction
Organizational Behavior explores the dynamics of individuals and groups within business settings, examining how human behavior impacts organizational effectiveness. The course delves into topics such as motivation, communication, leadership, decision-making, group dynamics, power and politics, and organizational culture. Through the study of theories and real-world cases, students develop an understanding of how to manage and influence behavior, foster teamwork, and drive change within organizations. Emphasis is placed on applying behavioral science principles to improve workplace productivity and employee satisfaction.
Recommended Textbook
Management 6th Asia Pacific Edition by John R. Schermerhorn Jr
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21 Chapters
2700 Verified Questions
2700 Flashcards
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Page 2
Chapter 1: The Changing World of Management
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) A ___________ would be considered part of 'vertical management',whilst a __________ would be considered part of 'horizontal management'?
A) functional manager; first line manager
B) first line manager; functional manager
C) first line manager; middle manager
D) functional manager; general manager
E) functional manager; project manager
Answer: B
Q2) Effectiveness refers to the amount of resources used to achieve an organisational goal.
A)True
B)False
Answer: False
Q3) Human skills refer to the ability of a manager to work with and through other people,and to work effectively as a group member.
A)True
B)False
Answer: True
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) The extension of the humanistic perspective that describes organisations as being characterised by synergy,entropy and interdependence is known as:
A) the management science perspective
B) systems theory
C) the behavioural sciences approach
D) the human resource management perspective.
Answer: B
Q2) Which of the following is <u>not</u> a characteristic of a bureaucracy?
A) Labour is divided with clear definitions of authority and responsibility that are legitimised as official duties.
B) Positions are organised in a hierarchy of authority, with each position under the authority of a higher one.
C) Administrative acts and decisions are recorded in writing. Record-keeping provides organisational memory and continuity over time.
D) Satisfied workers will be more productive.
E) Management is separate from the ownership of the organisation.
Answer: D
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Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) Which statement below is correct?
A) When the environment is dynamic, uncertainty is low.
B) When the environment is unstable, uncertainty is low.
C) A dynamic environment has greater uncertainty than a stable environment.
D) The stability of the environment does not determine the structure of the organisation.
E) None of these choices.
Answer: C
Q2) Based on the model in the text,discuss the relationship between external environmental characteristics and uncertainty.
Answer: The external environment can be evaluated along two dimensions.First,one can evaluate (high to low)a number of factors in the environment.Second,one can evaluate (high to low)the rate of change of those factors.When both variables are low,low uncertainty characterises the external environment.When both variables are high,the external environment is marked by a high level of uncertainty.A highly uncertain environment requires organisations to adapt and/or attempt to influence the external environment.
Q3) List the five dimensions of the general environment.
Answer: Technological,sociocultural,economic,legal-political,international.
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Which of these reflect a cultural preference for cooperation,group decision making and quality of life?
A) Individualism
B) Collectivism
C) Masculinity
D) Femininity
E) None of these choices.
Q2) The risk of loss due to actions by host country governments is known as ____________________ risk.
Q3) Germany's cultural preference is for achievement,heroism,assertiveness and material success.This would be considered:
A) power distance
B) individualism
C) masculinity
D) ethnocentrism
E) collectivism.
Q4) A preference for a tightly knit social framework in which individuals look after one another and organisations protect their members' interests is known as
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Chapter 5: Ethics,Social Responsibility and Sustainable Development
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Sample Questions
Q1) The ___________________ stage of moral development suggests that people will fulfil duties and obligations of social system.
Q2) ____________________ (two words)requires that rules should be clearly stated and consistently and impartially enforced.
Q3) ____________________ is the code of principles and values that govern the behaviours of a person or group with respect to what is right or wrong.
Q4) A group of executives assigned to oversee the organisation's ethics by ruling on questionable issues are known as chief ethics officers.
A)True
B)False
Q5) Identify and define the activities that require performance measurement in triple bottom line reporting.Use examples to illustrate your answer.
Q6) A(n)____________________ (three words)involves investing in companies which,in the judgement of the investor,do not harm people or the environment through their activities.
Q7) Define ethics and explain how the domain of ethics relates to law and free choice.
Page 7
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Chapter 6: Managing Start-Ups and New Ventures
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131 Flashcards
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Sample Questions
Q1) According to the 'five types of small business owners',a(n)__________________ is characterised enjoying the chance to balance work and personal life.
A) idealist
B) optimiser
C) hard worker
D) juggler
E) sustainer
Q2) Borrowing money that has to be repaid at a later date in order to start a business is ______________________________________(two words).
Q3) An entrepreneur recognises a viable idea for a business product or service and carries it out.
A)True
B)False
Q4) At which stage of growth is the company if it is solidly based and profitable?
A) Resource maturity
B) Take-off
C) Survival
D) Success
E) Existence
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Chapter 7: Organisational Planning and Goal Setting
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Sample Questions
Q1) Bill is a first-line supervisor at Catamaran Corporation.He ensures that the day-to-day operations of the functional staff are organised and carried out effectively.As such,Bill would be most concerned with which level of goals?
A) Vision
B) Profit-making goals
C) Operational goals
D) Strategic goals
E) Mission statement
Q2) Identify the five stages of the organisational planning process.Using examples,described the functions that occur in each of the five stages.
Q3) ___________________ (two words)is the planning activity which future possibilities are visualised by extrapolating current trends and considering future discontinuities.
Q4) List and define the four major activities that must occur in order for management by objectives (MBO)to succeed.
Q5) Contingency plans are also referred to as scenarios.
A)True
B)False
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Chapter 8: Strategy Formulation and Implementation
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Sample Questions
Q1) A transnational strategy seeks to achieve both global integration and national responsiveness.
A)True
B)False
Q2) Cadbury PLC is the brand leader in the block chocolate market,yet has relatively low levels of growth in sales year-on-year.This product belongs in the stars category of the BCG Matrix.
A)True
B)False
Q3) The marketing people at Bazza's Beer found that tastes of beer consumers in Thailand differed from those in Australia,causing the company to slightly modify its product exported to that company.Bazza's Beer is pursuing a(n)__________ strategy.
A) globalisation
B) internal-growth
C) functional-level
D) multidomestic
E) domestic
Q4) Using the Australian consumer market for petrol as your example,define and discuss Porter's 'five forces'.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) ____________________ (two words)decisions are made in response to a situation that is unique,poorly defined and has important consequences for the organisation.
Q2) Once the problem has been recognised and analysed,the decision maker must:
A) generate alternatives
B) choose among alternatives
C) evaluate and provide feedback
D) prioritise the alternatives
E) reanalyse the problem.
Q3) The two classifications of management decisions are programmed and unstructured.
A)True
B)False
Q4) Strategic decisions are often useful examples of __________ decisions.
A) non-programmed
B) programmed
C) insignificant
D) recurring
E) structured
Q5) Compare decision conditions of certainty,risk,uncertainty and ambiguity.
Q6) Identify and define the four personal decision making styles.
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Chapter 10: Designing Organisation Structure
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Sample Questions
Q1) __________ is the radical redesign of business processes to achieve dramatic improvements in cost,quality,service and speed.
A) Restructuring
B) Delegation of authority
C) The matrix structure
D) Re-engineering
E) None of these choices.
Q2) Which of these refers to the deployment of organisational resources to achieve strategic goals?
A) Planning
B) Organising
C) Controlling
D) Leading
E) Strategic management
Q3) The matrix structure violates which of the following principles of management?
A) Unity of direction
B) Unity of command
C) Work specialisation
D) Division of labour
E) Span of management
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) Operational change involves redesign and renewal of the total organisation.
A)True
B)False
Q2) Innovations in products,services or processes that are radically change in an industry's 'rules of the game' are known as a(n)_________________.
A) change due to environmental forces
B) disruptive innovation
C) technology changes
D) product changes
E) ambidextrous approach to changes
Q3) A(n)_______________ refers to any separate small,informal,highly autonomous and often secretive group that focuses on breakthrough ideas for an organisation.
Q4) __________ symbolises to all employees that the change is important for the organisation.
A) Education
B) Coercion
C) Participation
D) Top management support
E) Negotiation
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Chapter 12: Managing Human Resourcess
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Sample Questions
Q1) The goals of human resource management include:
A) attracting an effective workforce
B) developing an effective workforce
C) maintaining an effective workforce
D) All of these choices.
Q2) ______________________ include all people that work for an organisation,but not on a permanent or full-time basis.
A) Part-time workers
B) Contingent workers
C) Casual workers
D) Outsourced workers
E) None of these choices.
Q3) A(n)____________________ (two words)is a concise summary of the specific tasks and responsibilities of a particular job.
Q4) A human resource _________________ system is an electronic resource that is designed to provide data and information used in HR planning and decision-making.
Q5) A recruiting approach that gives applicants all pertinent and realistic information about the job and the organisation is called a ___________________ (three words).
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Chapter 13: Managing Diversity
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Sample Questions
Q1) __________ refers to any special training designed to make employees aware of their own biases and teach them skills for communicating and working within a diverse workplace.
A) Coercion
B) Diversity training
C) Special needs management
D) Recruitment
E) None of these choices
Q2) ____________________ (two words)represents any unwanted or unwelcome behaviour which makes a person feel offended,humiliated,or intimidated in the workplace.
Q3) __________ refers to any organisational effort to make employees aware of the assumptions they make and to increase people's sensitivity and openness to those who are different from themselves.
A) Diversity awareness training n
B) Diversity skills training
C) Ethnorelativism
D) Affirmative action
E) None of these choices.
Q4) Define the terms 'glass ceiling' and 'affirmative action'.
Page 15
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Chapter 14: Individual Behaviour in Organisations
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Q1) ______________ (two words)refers to a situation where an individual is cognitively aware of their own nature (that is,personality,beliefs,emotions,attitudes and perceptions).
Q2) Work behaviour that goes beyond the job requirements and contributions needed for the organisation's success is known as __________________ (two words).
Q3) __________ is a change in behaviour or performance that occurs as the result of experience.
A) Experience
B) Learning
C) Perception
D) Attitude
E) Perceptual grouping
Q4) ____________________ is the degree to which a person is focused on a few goals,dependable,persistent and achievement oriented.
Q5) Work behaviour that goes beyond job requirements and contributes as needed to the organisation's success is called job satisfaction.
A)True
B)False
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Chapter 15: Leadership
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Sample Questions
Q1) Distinguishing personal characteristics - such as intelligence,values and appearance - is central to trait theories of leadership.
A)True
B)False
Q2) ____________________ occurs when the leader transcends self-interest to serve others,the organisation and society as a whole.
A) Pragmatic leadership
B) Servant leadership
C) Ethical leadership
D) Authentic leadership
E) None of these choices.
Q3) What are the two types of personal power and three types of positional power?
Q4) Describe how the effectiveness of leadership is affected by gender.
Q5) Leadership occurs among people,involves the use of influence and is used to attain goals.
A)True
B)False
Q6) A(n)______________ follower is a passive,yet independent critical thinker.
Q7) Distinguish between the five levels of leadership ('the Level 5 hierarchy').
Page 17
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Chapter 16: Motivating Employees
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Sample Questions
Q1) The key components of goal-setting theory include:
A) goal specificity
B) goal difficulty
C) goal acceptance
D) all of these
E) None of these choices.
Q2) List the five dimensions that determine a job's motivational potential.
Q3) An emotional and mental state in which employees enjoy their work,contribute enthusiastically to meeting goals and feel a sense of belonging and commitment to an organisation is known as:
A) empowerment
B) engagement
C) enrichment
D) reward power
E) None of these choices.
Q4) Compare the five groups of needs in Maslow's theory with the three groups of needs in Alderfer's ERG theory.
Q5) ______________________ (two words)is the administration of a pleasant and rewarding consequence following desired behaviour.
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Chapter 17: Communication in Organisations
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Sample Questions
Q1) A communication structure in which team members communicate through one individual to solve problems or make decisions is called:
A) a decentralised network
B) management by wandering around
C) horizontal communication
D) downward communication
E) a centralised network.
Q2) All the following are examples of non-verbal communication,except:
A) figures of speech
B) intonation
C) body language
D) facial expression
E) All of these choices are examples of non-verbal communication.
Q3) Dialogue across organisational boundaries and hierarchies about the team or organisational vision,critical strategic themes and values that help achieve important goals is known as a strategic conversation.
A)True
B)False
Q4) List the elements of effective written communications.
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Chapter 18: Leading Teams
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Sample Questions
Q1) Identify the four ways the team norms developed.
Q2) Each of the following is a characteristic of a team,except:
A) sets identical purpose for group an organisation
B) shares or rotates leadership roles
C) has collective work products
D) measures effectiveness directly by assessing collective work
E) All of these choices are team characteristics.
Q3) One of the distinguishing features between a team and a group is that a group's effectiveness is measured indirectly by its influence on the business.
A)True
B)False
Q4) Some team members are asked to play a dual role.These members:
A) engage in two sets of behaviours: initiation and energise
B) perform both roles: task specialist and socio-emotional
C) perform both roles: liaison and negotiator
D) engage in two sets of behaviour: follow and compromise
E) None of these choices.
Q5) The extent to which a team's members are attracted to the team and motivated to remain in it is known as its level of _______________ (two words).
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Chapter 19: Managerial and Quality Control
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Sample Questions
Q1) Associate Professor Knowsmore bought a new laptop for his upcoming conference in Japan.His Head of Department and the department's financial manager alerted Knowsmore that this purchase fell well outside the reasonable range for his expenditure that quarter.What measure of actual performance is being used in this instance?
A) Exception reporting
B) Sales revenue
C) Corrective action
D) Financial accounting
E) None of these choices.
Q2) List the characteristics of hierarchical control.
Q3) The first step in the feedback control model is to:
A) establish strategic objectives
B) measure previous performance.
C) take corrective action
D) compare performance to standard
E) establish standards of performance .
Q4) What is meant by the term 'Six Sigma' quality control? How can an organisation effectively implement the Six Sigma approach to quality control?
Q5) _________________ (two words)focuses on the organisation's outputs.
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Chapter 20: Managing the Value Chain, Information
Technology and E-Business
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Sample Questions
Q1) A system that links people and departments within or among organisations for the purpose of sharing information and data resources is known as a network.
A)True
B)False
Q2) Which of the following statements about inventory is not true?
A) Inventory sitting on the shop floor costs money.
B) A company's worth can be measured by the size of its inventory.
C) The best criterion for gauging the effectiveness of manufacturing operations is inventory.
D) Large inventories hide operations management problems.
E) None of these choices.
Q3) __________ systems typically support the strategic decision-making needs of higher-level managers.
A) Operations information
B) Geographic information
C) Expert
D) Management information
E) Process control
Q4) List the seven recommendations for a business's effective use of the Internet.
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Chapter 21: Making Effective Management Happen
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Sample Questions
Q1) The effective activity by staff above and beyond an acceptable norm or minimum is known as a 'discretionary work effort'.
A)True
B)False
Q2) Effective customer focus practices include all the following,except:
A) building personal bonds between the customer and the organisation
B) having a client focus
C) having innovation at the forefront of organisational efforts
D) having staff pursue sustainable practices and outcomes
E) all of these.
Q3) Define the term 'Key performance indicator'.What is the role of the KPI in achieving an organisational goal or strategy?
Q4) Effective customer focus practices include all the following,except:
A) having innovation at the forefront of organisational efforts
B) having staff pursue sustainable practices and outcomes
C) ensuring that information about current and future requirements of clients is effectively hidden inside the organisation
D) building personal bonds between the customer and the organisation
E) All of these choices.
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