Course Introduction
Organizational Behavior Exam Preparation Guide
Organizational Behavior explores how individuals, groups, and structures impact behavior within organizations, with the aim of improving an organizations effectiveness. This course examines foundational theories and concepts related to motivation, leadership, team dynamics, communication, decision-making, organizational culture, and change management. Students analyze real-world scenarios to understand how human behavior affects organizational outcomes and learn strategies to address common workplace challenges. The course combines lecture, case studies, and interactive exercises to equip learners with the knowledge and skills to make informed decisions and contribute positively to workplace environments.
Recommended Textbook Fundamentals of Management 8th Edition by
Stephen P. Robbins
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19 Chapters
2687 Verified Questions
2687 Flashcards
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Page 2
Chapter 1: Managers and Management
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Deciding who will be assigned to which job is a part of the leading function of management.
A)True
B)False
Answer: False
Q2) Part of what defines an organization is its purpose.
A)True
B)False
Answer: True
Q3) Which of the following is NOT a characteristic of a small business?
A)has cutting edge, innovative business practices
B)has about 200 employees
C)is not a "player" with impact within its industry
D)has a relatively small market share of its product
Answer: A
Q4) A key difference between Fayol's and Mintzberg's view of management is that Fayol's view was based on empirical observations of managers in action.
A)True
B)False
Answer: False
Page 3
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Chapter 2: The Management Environment
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143 Flashcards
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Sample Questions
Q1) Which of the following provides the best illustration of technology transforming how managers manage in the workplace?
A)Managers oversee very large design teams.
B)Managers must supervise design teams more closely.
C)Managers oversee very large clerical and secretarial staffs.
D)Managers oversee very small clerical and secretarial staffs.
Answer: D
Q2) At Cranium, a Seattle board game company, the term chiff reminds employees to be innovative in everything they do.
A)True
B)False
Answer: True
Q3) Which of the following best defines environmental uncertainty?
A)the amount of innovation and creativity in an organization's internal environment
B)the amount of resources and expertise in an organization's internal environment
C)the amount of change and confidence in an organization's external environment
D)the amount of change and complexity in an organization's external environment
Answer: D
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4
Chapter 3: Integrative Managerial Issues
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149 Flashcards
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Sample Questions
Q1) Who was most likely to have a job that was free of discrimination?
A)a white person in a wheelchair in 1997
B)an African American person in 1962
C)an Asian American person in a wheelchair in 1989
D)a 75-year-old white person in 1963
Answer: A
Q2) Social responsiveness refers to the capacity of a firm to ________.
A)address some pressing public need
B)follow all government regulations
C)differentiate between right and wrong
D)be a role model for other organizations
Answer: A
Q3) Which of the following is usually found in the final stage of an organization's global evolution?
A)exporting products to other countries
B)outsourcing jobs to foreign countries
C)establishing strategic alliances with partners
D)licensing products in foreign countries
Answer: C
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Page 5
Chapter 4: Foundations of Decision Making
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150 Flashcards
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Sample Questions
Q1) Which phrase best summarizes the drawbacks of group decisions?
A)A camel is a racehorse put together by a manager.
B)A camel is a racehorse put together by a committee.
C)A camel is a no racehorse when it comes to speed.
D)A camel beats a racehorse in a long race.
Q2) Which pair or pairs of terms is/are true? (This question can have more than one correct answer.)
A)structured problem, programmed decision
B)structured problem, structured decision
C)unstructured problem, programmed decision
D)unstructured problem, nonprogrammed decision
Q3) Which of the following is NOT allowed in a brainstorming session?
A)clear definition of the problem
B)criticism or dismissal of poor ideas
C)large number of alternatives
D)recording of all alternatives
Q4) In a short essay, discuss why creativity is important to decision making.Describe a situation in which a creative solution is used to solve a problem.
Q5) In a short essay, discuss bounded rationality and satisficing.
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Chapter 5: Foundations of Planning
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154 Flashcards
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Sample Questions
Q1) A mission statement does NOT include which of the following?
A)the customers of a company
B)strategy for success
C)why the company is in business and what it hopes to accomplish
D)the company's basic beliefs
Q2) In a short essay, discuss environmental scanning and competitive intelligence.
Q3) In management by objectives (MBO), goals ________.
A)must be easily accomplished
B)are jointly determined by employees and managers
C)are determined by top management
D)are developed by employees
Q4) The specificity of a plan refers to ________ concerns.
A)long-term versus short-term
B)strategic versus tactical
C)specific versus directional
D)single use versus standing
Q5) In a short essay, discuss Porter's differentiation strategy.
Q6) In a short essay, discuss the cost leadership strategy according to Michael Porter.
Q7) In a short essay, list and discuss two reasons for planning.
Page 7
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Chapter 6: Organizational Structure and Design
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Sample Questions
Q1) Which of the following statements is true?
A)Power is a right.
B)Authority is one's ability to influence decisions.
C)Authority is a right.
D)Both power and authority are rights.
Q2) In a short essay, describe the matrix structure.What are its advantages and disadvantages?
Q3) A company that is trying to be a leader in innovation within its industry would be most likely to have this kind of structure.
A)mechanistic
B)organic
C)simple
D)functional
Q4) Staff authority is the ability to direct the work of any employee who does not have a higher rank in the organization.
A)True
B)False
Q5) In a short essay, describe a learning organization.What structural aspects does a learning organization need?
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Chapter 7: Managing Human Resources
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) Separate HRM specialists are least common in these types of organizations.
A)small
B)large
C)multinational corporations
D)non-profit
Q2) Employment planning includes two steps: assessing current human resources needs and developing a plan to meet those needs.
A)True
B)False
Q3) As one of his first tasks in a new job, Steve's boss asks him to develop a database that lists the educational level, special capabilities, and specialized skills of all the employees in his firm.This is known as a ________.
A)job description
B)human resource inventory
C)lengthy process
D)job analysis
Q4) In a short essay, describe employee counseling and explain how it can be beneficial in remedying employee underperformance due to lack of effort.
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Page 9
Chapter 8: Managing Change and Innovation
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155 Flashcards
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Sample Questions
Q1) Potential stress can become actual stress when the outcome of an event is uncertain and ________.
A)not important to the individual
B)hard for the individual to understand
C)in doubt
D)important to the individual
Q2) A head football coach who tries to coach every phase of the team-offense, defense, and special teams-rather than delegate authority is likely to suffer from ________.
A)task demand
B)interpersonal demand
C)role conflict
D)role overload
Q3) Kara is a very relaxed, easygoing person who appears to have all the time in the world.She is never too busy to stop and chat for a moment.Kara has which of the following?
A)Type A personality
B)Type B personality
C)both Type A and Type B personalities
D)neither Type A nor Type B personality
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Page 10
Chapter 9: Foundations of Individual Behavior
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151 Verified Questions
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Sample Questions
Q1) Which of the following is NOT thought to be a tool that managers can use to shape behavior?
A)positive reinforcement
B)negative reinforcement
C)punishment
D)attentional processes
Q2) Negative reinforcement penalizes an individual for an undesired behavior.
A)True
B)False
Q3) In a short essay, discuss how risk-taking can help explain individual behavior in organizations.
Q4) Distortion of perception can only come from the person who is perceiving.
A)True
B)False
Q5) Of the six behaviors that managers focus on, which behavior typically is the most troubling to an organization?
A)absenteeism
B)workplace misbehavior
C)organizational citizenship behavior
D)employee productivity
11
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Chapter 10: Understanding Groups and Managing Work Teams
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Accountability for a work team is strictly on an individual basis.
A)True
B)False
Q2) As the size of a group increases, the output of ________.
A)each group member tends to increase
B)each group member tends to decrease
C)the group decreases
D)the group stays the same
Q3) Approximately 80 percent of all Fortune 500 companies use teams.
A)True
B)False
Q4) The behaviors required for successful team performance cannot be gained through training.
A)True
B)False
Q5) Autonomy is a ________ factor that contributes to team effectiveness.
A)work design
B)context
C)process
D)composition
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Chapter 11: Motivating and Rewarding Employees
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156 Flashcards
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Sample Questions
Q1) Most U.S.employees are excited about their jobs.
A)True
B)False
Q2) Zach was using which type of Herzberg factors to increase productivity levels?
A)motivators
B)hygiene
C)social
D)esteem
Q3) According to Maslow, a person stranded on a desert island would ________ before he or she worried about making weapons.
A)look for other people
B)build a house
C)start a family
D)establish his or her status on the island
Q4) Maslow believes that higher-order needs ________.
A)are satisfied externally
B)are satisfied first
C)are satisfied internally
D)are satisfied most often
Q5) In a short essay, describe how managers might motivate professional workers.
Page 13
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Chapter 12: Leadership and Trust
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Sample Questions
Q1) A difficult skill for a team leader to learn is knowing when to ________ the team.
A)show interest in
B)trust
C)intervene with D)abandon
Q2) A ________ would avoid publicly praising a productive employee.
A)Malyasian leader
B)Dutch leader
C)Japanese leader
D)German leader
Q3) Robert House's path-goal theory maintains that an effective leader clears the path for a follower to the follower's goal.
A)True
B)False
Q4) Charismatic and visionary leadership are the same thing.
A)True
B)False
Q5) In a short essay, describe two of the four specific leadership roles that team leaders play.
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Chapter 13: Communication and Information
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147 Flashcards
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Sample Questions
Q1) In a short essay, explain why good active listening requires that the listener be empathetic to the speaker and his or her situation.
Q2) Nonverbal communication is a minor part of the communication that takes place during a conversation.
A)True
B)False
Q3) When an auto industry manager raves about plans for a new car design and fails to see the flaws in the model, he is engaging in this.
A)selective perception
B)filtering
C)emotion
D)information overload
Q4) ________ is the deliberate manipulation of information by the sender to make it appear more favorable to the receiver.
A)Selective perception
B)Information overload
C)Jargon
D)Filtering
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Page 15
Chapter 14: Foundations of Control
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148 Flashcards
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Sample Questions
Q1) A rigid, militaristic, high-pressure workplace that includes intimidation is likely to be a dysfunctional work environment.
A)True
B)False
Q2) Workplace violence, as measured by homicide, has been increasing in the recent decade.
A)True
B)False
Q3) Control is the only managerial function that allows managers to make sure that organizational goals are being met.
A)True
B)False
Q4) Budgets can be effective tools for both planning and controlling.
A)True
B)False
Q5) A GPS that tells you that you are making a wrong turn is an example of concurrent control.
A)True
B)False
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Chapter 15: Operations Management
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153 Flashcards
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Sample Questions
Q1) It is easier to see the transformation process at work in manufacturing organizations than in service organizations because manufacturing organizations ________.
A)produce goods and services
B)turn inputs into outputs
C)turn inputs into physical and nonphysical products
D)produce physical goods
Q2) When the New York Times experimented with charging money for its online news source, its popularity on the Internet plummeted.This shows that online news, at least as it is defined in this market, has ________.
A)enormous value
B)no value
C)no appeal
D)little value
Q3) Workers in a value chain management company need to be ready to ________ at any time.
A)work in dangerous conditions
B)learn new job skills
C)compete with coworkers
D)lose their jobs
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Page 17
Chapter 16: Appendix: History Module
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135 Flashcards
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Sample Questions
Q1) Frederick W.Taylor is most closely associated with which of the following?
A)general administrative theory
B)time-and-motion studies
C)idealistic workplace
D)scientific management
Q2) In a short essay, discuss the impact that the publication of Adam Smith's Wealth of Nations had on management.
Q3) "Employee motivation" is the phrase most associated with scientific management.
A)True
B)False
Q4) Evidence that managers in the fifteenth-century Venetian shipbuilding facility were interested in controlling costs is best shown by which of the following?
A)inventory systems
B)warehouses for materials
C)wine breaks for employees
D)an accounting system
Q5) In a short essay, describe how the contingency variable of routineness of task might affect management style.
Q6) In a short essay, describe how the work of Abraham Maslow influenced management.
Page 18
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Chapter 17: Appendix: Entrepreneurship Module
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Sample Questions
Q1) Nonvisionary entrepreneurial leaders usually outperform visionary entrepreneurial leaders.
A)True
B)False
Q2) During the first step of the planning and organizing phase of an entrepreneurial venture, this is accomplished.
A)selecting a legal business organization form
B)stating a mission
C)selecting an organizational design
D)creating a business plan
Q3) In a short essay, describe the classic entrepreneurial personality.
Q4) You would expect an entrepreneur who has a grand vision for the future to be more of a risk taker than an entrepreneur who is using his or her venture simply as a source of income.
A)True
B)False
Q5) An entrepreneurial venture is much more likely to change an industry than a small business.
A)True
B)False
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Chapter 18: Appendix: Quantitative Module
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Sample Questions
Q1) In the economic order quantity (EOQ)model, increasing the order size will decrease ordering costs.
A)True
B)False
Q2) This payoff matrix gives potential dollar gain values in thousands for strategies S1, S2, S3, and S4 for Sam's Pizza and competitive strategies CA1, CA2, and CA3 for Pam's Pizza.If Sam chooses S1, how is he feeling about the business climate? CA1 CA2 CA3
S1 13 14 7
S2 7 17 12
S3 31 29 4
S4 20 12 21
A)Sam is feeling pessimistic because he has chosen a maximax strategy.
B)Sam is feeling optimistic because he has chosen a maximin strategy.
C)Sam is feeling neither pessimistic nor optimistic because he has chosen neither a maximin nor a maximax strategy.
D)Sam is feeling both pessimistic and optimistic because he has chosen both a maximin and a maximax strategy.
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Page 20
Chapter 19: Appendix: Career Module
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Sample Questions
Q1) Explain how networking helps people accomplish career goals.
Q2) Many people in fields such as nursing, engineering, and accounting keep their skills up to date by taking formal courses and ________.
A)getting internships
B)reading journals and attending conferences
C)getting fellowships and scholarships
D)going through training programs
Q3) Explain how the idea of a career has changed over recent decades.
Q4) Explain why a college education is a good investment.
Q5) Studies of highly successful people show that they all did this in one way or another.
A)had enormous natural ability
B)put in 10,000 hours of practice, training, and experience
C)worked in lowly jobs as teenagers, learning humility
D)relied on family
Q6) In a career, major accomplishments often require a person taking ________.
A)the path more traveled
B)the path less traveled
C)the straightest path
D)a circuitous path
Page 21
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