Organizational Behavior Exam Preparation Guide
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures affect behavior within organizations. Focusing on topics such as motivation, leadership, team dynamics, decision-making, communication, culture, and change management, the course equips students with foundational theories and practical strategies to analyze, predict, and influence employee behavior. By integrating psychological, social, and organizational perspectives, students learn to apply these concepts to real-world challenges, with the goal of enhancing effectiveness and fostering positive workplace environments.
Recommended Textbook
MGMT 11th Edition by Chuck Williams
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18 Chapters
2105 Verified Questions
2105 Flashcards
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Page 2
Chapter 1: Management
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/3567
Sample Questions
Q1) According to Stanford University business professor Jeffrey Pfeffer, which of the following ideas is used by managers in top-performing companies?
A) Increased status distinctions
B) Centralization of authority
C) Selective hiring
D) Reduced training
Answer: C
Q2) Initially, the managers in Linda Hill's study believed that their job was people development.
A)True
B)False
Answer: False
Q3) Arrivers are managers who start out strong in their careers but are knocked off the fast track by the time they reach the middle to upper levels of management.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The History of Management
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Which of the following is true of jobs and organizations during the Industrial Revolution?
A) Jobs were performed in fields, homes, or small shops.
B) Managers realized the importance of customer relations.
C) Unskilled laborers running machines began to replace high-paid, skilled artisans.
D) Cottage laborers worked with each other out of small homes that were often built in a semicircle and did not need management.
Answer: C
Q2) Identify a true statement about Henry Fayol.
A) He believed that management can and should be taught to others.
B) He developed time study to what could be considered a fair day's work.
C) He proposed the idea of bureaucratic organizations.
D) He invented the microchronometer.
Answer: A
Q3) For most of humankind's history, people have commuted to and from their place of work.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Organizational Environments and Cultures
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) _____ is the degree to which a company relies on a provider because of the importance of the provider's product to the company and the difficulty of finding other sources of that product.
A) Buyer dependence
B) Internal dependence
C) Regulator dependence
D) Supplier dependence
Answer: D
Q2) Many people in Rhenasia spend less as there are only a few well-paid jobs in the country. Many businesses in the country are adversely affected as the purchasing power of consumers has drastically reduced. The organizational environmental characteristic that is affecting businesses in Rhenasia is associated with the _____.
A) technological changes in the country
B) political condition of the country
C) economy of the country
D) media in the country
Answer: C
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Chapter 4: Ethics and Social Responsibility
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The _____ holds that an individual should never do anything that is not honest, open, and truthful and that he or she would not be glad to see reported in the newspapers or on television.
A) principle of government requirements
B) principle of distributive justice
C) principle of personal virtue
D) principle of utilitarian benefits
Q2) In the _____ of the postconventional level of moral development, you are careful not to violate the rights of others.
A) law and order stage
B) punishment and obedience stage
C) social contract stage
D) instrumental exchange stage
Q3) In the context of workplace deviance, unlike personal aggression, political deviance: A) involves using one's influence to harm others.
B) includes verbal abuse and personally threatening coworkers.
C) involves direct hostility toward others.
D) includes the theft of company merchandise.
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6
Chapter 5: Planning and Decision Making
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) _____ occurs when a group member must wait to share an idea because another member is presenting an idea to the group.
A) Dialectal inquiry
B) Groupthink
C) Satisficing
D) Production blocking
Q2) Lancencus, a software company, plans to double its workforce in the next 10 years. To achieve this goal, the human resources manager of the company sets a target to increase the company workforce by 20% each year. In this scenario, Lancencus's plan to double its workforce in the next 10 years is an example of a _____.
A) recurrent goal
B) productivity goal
C) operative goal
D) distal goal
Q3) The nominal group technique (NGT) begins by having group members act as individuals.
A)True
B)False
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Chapter 6: Organizational Strategy
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Heeleo Inc. is a television manufacturer that has been in the market for several years. Most television companies are now manufacturing LED and smart televisions as they provide more utility and a better viewing experience when compared to direct view televisions. Heeleo, however, has been reluctant to adopt new strategies because it thinks that its direct view televisions were selling well when it first started and will continue to sell the same way even if new competitors and better products enter the market. Which of the following concepts is illustrated in this scenario?
A) Strategic dissonance
B) Competitive inertia
C) Competitive advantage
D) Strategic alliance
Q2) Which of the following statements is true of analyzers?
A) They are the first to bring innovative new products to market.
B) They do not follow a consistent strategy.
C) They are a blend of the defender and prospector strategies.
D) They react to changes in their external environment after they occur.
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Chapter 7: Innovation and Change
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Cleanreef, a chain of stores that provides dry-cleaning services, has been the market leader in the country of Gregoramas for the past 20 years. None of its rivals have been able to match Cleanreef's technology, logistics, and pricing. In the context of innovation streams, Cleanreef most likely has a _____.
A) fixed working capital
B) distinctive competence
C) fiduciary responsibility
D) matrix organization structure
Q2) In an attempt to eliminate spectacles from the market, Lensamt, a company that manufactures and supplies contact lenses, launched an advertising campaign to popularize its products. To counter this and stay in the market, the spectacle manufacturers introduced new offers and discounts on spectacles. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
A) Design competition
B) Technological lockout
C) Technological substitution
D) Design iteration
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Chapter 8: Global Management
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Unlike a licensing arrangement, the parent company of a wholly owned business:
A) gives up control over the quality of the product or service sold by the foreign business.
B) has complete control over the foreign facilities.
C) functions in the foreign market by obtaining a license from the local manufacturers.
D) receives a percentage of the profits.
Q2) Which of the following best defines a tariff?
A) It is a specific limit on the volume of imported goods.
B) It is a direct tax on imported goods.
C) It is a complete ban on trade of a certain item.
D) It is a limit on the number of products exported to a particular country.
Q3) In the context of political risks, unlike cooperation, an avoidance strategy:
A) can limit the risk associated with foreign ownership of a business.
B) involves the use of joint ventures and collaborative contracts.
C) does not minimize the political uncertainty of doing business in a country.
D) is used when the political risks associated with a country are too great.
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Chapter 9: Designing Adaptive Organizations
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) In the context of the job characteristics model, _____ is motivation that comes from the job itself rather than from outside rewards such as a raise or praise from the boss.
A) competence motivation
B) affiliation motivation
C) internal motivation
D) extrinsic motivation
Q2) Aisletton, an electronic gadgets manufacturer, organizes its workforce into various departments based on the service the department provides. These departments include cell phones, gaming consoles, television sets, cameras, and watches. In this scenario, Aisletton most likely follows _____.
A) functional departmentalization
B) geographic departmentalization
C) customer departmentalization
D) product departmentalization
Q3) The primary advantage of matrix departmentalization is that it does not require high level of coordination to manage ongoing projects.
A)True
B)False
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11
Chapter 10: Managing Teams
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) John, a product manager, ensures that his team has regular meetings and no team member is absent during the meetings. He also ensures that all the members of his team work together in all the projects the company receives. John has modified the workplace accordingly to facilitate teamwork. In this scenario, John is attempting to increase his team's _____.
A) autonomy
B) productivity
C) discipline
D) cohesiveness
Q2) EmployIT is a newly established recruitment company. It does not have adequate funds to rent out an office space for its employees so all the employees work from home. The employees communicate with each other through email and a third party video chat and voice call application. This scenario illustrates that the employees are part of a(n) _____.
A) cross-functional team
B) advisory team
C) virtual team
D) leadership team
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Page 12
Chapter 11: Managing Human Resource Systems
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) _____ measure the extent to which applicants have abilities in perceptual speed, verbal comprehension, numerical aptitude, general reasoning, and spatial aptitude.
A) Specific ability tests
B) Performance tests
C) Work sample tests
D) Cognitive ability tests
Q2) Pay plans such as piecework and commissions are based on team performance.
A)True
B)False
Q3) When managers give administrative feedback, they are acting as coaches.
A)True
B)False
Q4) Job evaluation determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.
A)True
B)False
Q5) In general, most companies try to keep the rate of employee turnover high. A)True
B)False
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Chapter 12: Managing Individuals and a Diverse Workforce
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Manuela, a Hispanic sales executive, is a new employee at Taupe Inc. Kevin, an Irish American, is a marketing executive at Taupe with two years of experience. Kevin is assigned the task of mentoring Manuela. The objective of mentoring is not only to train Manuela but also to change employees' stereotypical beliefs and attitudes about different ethnic groups. This scenario illustrates _____.
A) work sample assessment
B) awareness training
C) skills-based diversity training
D) diversity pairing
Q2) Alice works as a secretary for Jared. Jared finds Alice to be extremely dependable even in stressful situations. She is always calm and is able to come up with solutions for any problem. In the context of personalities, Alice can be described as being _____.
A) unconscientious
B) introverted
C) emotionally stable
D) emotionally volatile
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14
Chapter 13: Motivation
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Which of the following defines motivation?
A) It is the abundance or shortage of critical organizational resources in an organization's external environment.
B) It is the attractiveness or desirability of a reward or outcome.
C) It is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal.
D) It is the examination of one's own conscious thoughts and feelings.
Q2) According to goal-setting theory, _____ is the extent to which a goal is hard or challenging to accomplish.
A) goal valence
B) goal difficulty
C) goal instrumentality
D) goal specificity
Q3) McClelland's Learned Needs Theory suggests that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs.
A)True
B)False
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Page 15
Chapter 14: Leadership
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) How does Fiedler's contingency theory differ from other situational theories?
A) It assumes that effective leaders possess a similar set of traits or characteristics.
B) It states that leaders are capable of changing their leadership styles to fit the demands of different situations.
C) It states that the effectiveness of leaders can only be judged by what they do and who they are.
D) It assumes that leadership styles are consistent and difficult to change.
Q2) Adeline runs a multi-cuisine restaurant. On the day of a big event at the restaurant, the chefs run out of cooking gas. At this point, Adeline brings her staff together to discuss how quickly arrangements could be made for procuring more cooking gas. She allows the chefs to make the decision on what needs to be done next. In the context of the normative decision theory, which of the following decision styles has Adeline adopted in this scenario?
A) The AI decision style
B) The AII decision style
C) The CI decision style
D) The GII decision style
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Page 16
Chapter 15: Managing Communication
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Lucas, a recruitment manager, describes the criteria for the recruitment process in an email and sends it out to all the members of the human resources team. In this scenario, Lucas is engaging in _____.
A) encoding
B) benchmarking
C) decoding
D) brainstorming
Q2) Cody sent a leave application via email to his manager. His boss declined his leave request. Cody assumed that his leave request was not approved because he failed to perform well at work, even though that was not the case. This scenario illustrates the concept of _____.
A) closure
B) kinesics
C) social loafing
D) structural accommodation
Q3) Giving positive feedback about behaviors beyond someone's control may be viewed as insincere.
A)True
B)False
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Page 17
Chapter 16: Control
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Which of the following statements is true of feedforward control?
A) It is also known as concurrent control.
B) It is a mechanism for gathering information about performance deficiencies after they occur.
C) It represents the extent to which it is possible to implement each step in the control process.
D) It provides information about performance deficiencies by monitoring inputs rather than outputs.
Q2) Gigi, the owner of Café Mantra, gives small rewards-free movie tickets-to employees who regularly come to work on time and complete the tasks assigned to them. Employees who break rules or deviate from the company policy, however, often get a cut in their performance-linked incentives. Gigi is using _____ with her employees.
A) adaptive control
B) normative control
C) concertive control
D) bureaucratic control
Q3) Output control measures what managers and workers do.
A)True
B)False
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Page 18
Chapter 17: Managing Information
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Data mining is the process of discovering patterns and relationships in large amounts of data.
A)True
B)False
Q2) Jack found an old photograph of his family. He wanted to upload the picture as a digital image on a social networking website. In this scenario, which of the following can help Jack convert the photograph into a digital image?
A) A bar coding device
B) A digital printing software
C) A radio frequency identification tag
D) An electronic scanner
Q3) In _____, the different purchasing and ordering applications in companies interact automatically without any human input.
A) electronic data interchange
B) a corporate portal
C) collaborative decision-making software
D) an intranet
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19
Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) The lowest degree of processing occurs in _____.
A) assemble-to-order operations
B) make-to-order operations
C) assemble-to-batch operations
D) make-to-stock operations
Q2) The extent to which service providers give individual attention and care to customers' concerns and problems is called _____.
A) reliability
B) responsiveness
C) assurance
D) empathy
Q3) Gomez Home Appliances manufactures 10,000 refrigerators every month. The company spends $2,000 on labor, $5,000 on rent, $3,000 on machinery, and $1,500 on electricity every month. It can be concluded that the multifactor productivity of the company is _____.
A) 0.91 dollars per refrigerator
B) 0.87 refrigerators per dollar
C) 0.62 dollars per refrigerator
D) 0.34 refrigerators per dollar
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