Organizational Behavior Exam Preparation Guide
Course Introduction
Organizational Behavior explores the systematic study of individuals and groups within organizational settings, focusing on understanding, predicting, and influencing human behavior in the workplace. The course examines key topics such as motivation, leadership, team dynamics, decision-making, communication, organizational culture, and change management. By integrating concepts from psychology, sociology, and management, Organizational Behavior equips students with practical tools and frameworks to analyze workplace challenges and enhance organizational effectiveness, fostering a deeper appreciation for the complex interactions that drive organizational success.
Recommended Textbook
Human Resource Management 1st Edition by David Lepak
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14 Chapters
1400 Verified Questions
1400 Flashcards
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Page 2
Chapter 1: Managing Employees for Competitive Advantage
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) All of the following are characteristic of a smaller organization as opposed to a larger organization EXCEPT:
A) a poor performing employee has a greater impact on productivity.
B) there is greater access to variety of resources.
C) the administrative assistant also acts as the receptionist and payroll clerk.
D) the employee benefits package may be more expensive and only offer the basic types of coverage.
E) there may be less regulatory issues with which the company needs to be concerned.
Answer: B
Q2) Performance management should never be linked to compensation due to the likelihood it will confuse an employee about the True expectations that an organization has for its workforce.
A)True
B)False
Answer: False
Q3) ________, as well as ________ , contributes to the performance level of an employee.
Answer: Motivation; Competency
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Chapter 2: Organizational Demands and Environmental Influences
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Sample Questions
Q1) Identify the two factors that impact operating in a global environment. Describe two basic challenges an organization faces regarding each factor.
Answer: Economic Considerations: Compensation will differ based on the country an organization operates in, even if employees are performing the same job in the organization's home country. Recruitment and selection of employees will differ based on the available work force in each country and the skill level of that workforce. Cultural differences: How men and women are viewed in the workplace and whether they are able to hold positions of authority and power will impact how employees are managed. How much structure and rules are valued by certain countries, will impact how work is accomplished and whether employees are willing to abide by the rules set forth.
Q2) BCD Industries has made arrangements to have the computer components tat they manufacture be assembled overseas. This is an example of:
A) a transnational strategy.
B) a domestic strategy.
C) a global strategy.
D) telecommuting.
E) offshoring.
Answer: E
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Chapter 3: Regulatory Issues
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Sample Questions
Q1) To be eligible for FMLA leave an employee must have worked ________ hours during the ________ months before the start of the leave, and they must also have worked for the employer for at least ________ months.
Answer: 1250; 12; 12
Q2) Title VII applies to private sector employers with 50 or more employees.
A)True
B)False
Answer: False
Q3) ________, which are enacted by the President to manage the operations of the federal government, are overseen by the ________.
Answer: Executive orders; OFCCP
Q4) If an employee feels as though they have been discriminated against they can file a charge with the EEOC within 80 days of the alleged violation.
A)True
B)False
Answer: False
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Chapter 4: Job Design and Job Analysis
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Sample Questions
Q1) All of the following are considered categories of reasonable accommodation according to the EEOC EXCEPT:
A) Making changes to give people with disabilities equal access to the benefits and privileges fo employment.
B) Changing a job application process to permit people with disabilities to be considered for a job.
C) Making changes to a job to allow people with disabilities to perform the essential functions of the job.
D) All of the above are correct.
E) Only A and C are correct.
Q2) Quality circles are generally established to handle on going processes and are an example of a work team.
A)True
B)False
Q3) How well a job is designed can make or break how successful an employee is at contributing to an organizations competitive advantage.
A)True
B)False
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6
Chapter 5: Workforce Planning
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Sample Questions
Q1) Productivity can be impacted by better selection decisions and better training programs.
A)True
B)False
Q2) When deciding to use a global work force planning strategy it is important to consider all of the following EXCEPT:
A) the ability to operate 24/7 to provide better access for your customers.
B) the impact offshoring may have on your local labor market.
C) how much your labor pool may be increased by accessing a global workforce.
D) whether your organization should choose a cost leadership or differentiation strategy.
E) whether the operational efficiencies outweigh the potential customer service issues.
Q3) When labor supply is less than labor demand then a labor surplus occurs.
A)True
B)False
Q4) If another area of your organization is experiencing a labor ________ it may be more beneficial to move employees to that area rather than having a ________ to address a labor ________ in another area, which is overstaffed.
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Chapter 6: Recruitment
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Sample Questions
Q1) When drafting a job offer letter be sure that compensation amounts are expressed on a ________ basis to avoid any implications that the job is guaranteed for a longer period of time. In addition, do not state amounts for ________ or ________ pay.
Q2) When using the Internet as an external recruiting source what are some potential problems that may occur. What can an organization due to prevent these problems?
Q3) Lawsuits based on truth-in-hiring violations occur because:
A) when there is a low unemployment rate employers will do whatever it takes to recruit employees.
B) if an employee feels false information was provided they are likely to pursue legal action.
C) a low unemployment rate causes those without jobs to be disgruntled and want to sue someone.
D) those who were enticed to leave a good job thought the job they were going to a job which was even better but then find out that they were mislead.
E) employers promise job growth, compensation or other employment conditions which are not or cannot be met.
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Chapter 7: Selection
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Sample Questions
Q1) The candidate for your receptionist position arrived late for the interview and then chewed gum during the interview. She is highly qualified and has several years of experience however her lateness and gum chewing can not be forgotten as demonstrates her lack of professionalism which is important for someone in that visible role. Your hiring decision will most likely be impacted by the bias of:
A) personal characteristics.
B) contrast effect.
C) halo effect.
D) horns effect.
E) impression management.
Q2) Gathering biodata is part of the process for administering an assessment center to a job applicant.
A)True
B)False
Q3) Once you have reviewed an applicant's resume and application and collected some information from their references you have completed the ________.
Q4) When a job candidate is artificially rated either very high or very low compared to other job candidates then ________ has occurred.
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Chapter 8: Training and Development
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Sample Questions
Q1) Knowing that a majority of her trainees were ________ learners, Kellie reserved the computer lab for her word processing training so that they could practice drafting and editing documents.
A) kinesthetic
B) tactile
C) auditory
D) visual
E) agile
Q2) Having high transfer of training means that employees who were trained go back to their work area and train others about what they learned.
A)True
B)False
Q3) You have been assigned the task of designing a training program for new cashiers at the grocery store in which you work. What three items does your program need to include as part of the design phase? Identify and define the three items and provide examples.
Q4) Why is new employee orientation and on-boarding important to an organization? How does it impact competitive advantage? What are some key topics you would want to include in an orientation program.?
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Chapter 9: Performance Management
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Sample Questions
Q1) To get good results, it is most important for action planning to include:
A) specific goal statements and thorough training.
B) mentoring programs and coaching opportunities for the employee to take advantage of.
C) ways to remove barriers to the employee's success and have agreed upon targets and timeliness.
D) objectives set by the manager and specific timetables for completion.
E) clearly outlined steps and a pre-determined reward and recognition program.
Q2) Which of the following is the best example of how to evaluate a manager's diversity efforts in their department?
A) Track the number of minorities hired in that manager's department.
B) Identify the number of minorities that a manager has groomed for promotions.
C) Use feedback from minority customers related to how they were treated by the manager.
D) Have the manager complete a self-appraisal which includes questions about their biases.
E) Both A and B are correct.
Q3) When goals are set and an employee's evaluation is based on whether or not they achieved those goals the ________ approach is being used.
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Page 11
Chapter 10: Compensating Employees
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Sample Questions
Q1) Grouping jobs based on similar tasks, duties, responsibilities and qualifications is known as:
A) equity theory.
B) job ranking.
C) job classification.
D) internal alignment.
E) point method.
Q2) ________ or ________ a salary survey are two methods to gather wage information to determine ________ competitiveness.
Q3) Larger, long term organizations generally use simple pay structures due to the number of positions and pay grades that it would have to keep track of.
A)True
B)False
Q4) Ensuring that employees understand the compensation program at their organization and know they are being treated fairly is important in order to demonstrate interactional justice.
A)True
B)False
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Page 12
Chapter 11: Incentives and Rewards
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Sample Questions
Q1) Vince's department had no injuries or accidents for 6 consecutive months so his director gave each employee 8 hours of vacation to add to their vacation bank. This is an example of a/an:
A) Improshare plan.
B) Scanlon plan.
C) straight commission.
D) spot award.
E) lump sum merit bonus.
Q2) Identify and define the two types of gainsharing plans. What are the advantages of using these types of plans?
Q3) In Bruce's work as a sales representative, he not only sells the product to customers but he provides technical assistance by helping with set up and troubleshoots problems. The best incentive plan for Bruce would be a:
A) straight commission plan.
B) differential piecework plan.
C) straight salary plan.
D) mixed salary/commission plan.
E) standard hour plan.
Q4) Identify and define three types of motivation theories. Give an example of each.
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Chapter 12: Employee Benefits and Safety Programs
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Sample Questions
Q1) If an employee loses their job through no fault of their own they may be eligible for
Q2) In general, cultural differences do not impact the offering of such benefit plans as health and dental insurance because they are so common throughout industries and countries.
A)True
B)False
Q3) Allowing employees to choose what they want to purchase from a menu of benefit offerings is known as a flexible benefit plan.
A)True
B)False
Q4) OSHA's top priority is to respond to employee complaints about unsafe or unhealthy work conditions.
A)True
B)False
Q5) A ________ provides, upon retirement, a specified dollar amount each month or is based on a formula that usually involves multiplying the number of years an employee worked at the organization by a certain percentage of the employees last or highest salary.
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Chapter 13: Labor Unions and Employee Management
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Sample Questions
Q1) List some of the main reasons for which unionization has seen a decline over the past few years.
Q2) Union membership has declined over the past several years for all of the following reasons EXCEPT:
A) jobs that have been traditionally unionized are moving overseas.
B) small businesses and the service industry have grown which are both typically non-union environments.
C) local unions have lacked the money to spend money on organizing efforts.
D) employees felt that unions were not doing a good enough job of representing them.
E) union member wages are significantly lower than non-union employees.
Q3) When mediation is used a third party makes the final decision rather than the parties involved in the disagreement.
A)True
B)False
Q4) To prevent workers from being forced to pay dues to a labor union or to be fired for not paying such dues is one of the purposes of the ________.
Q5) Give 5 examples of union member rights. Why are these important?
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Page 15
Chapter 14: Creating High Performing Hr Systems
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Sample Questions
Q1) Describe in detail your definition of a high performing organization. Be sure to include references to HR challenges, HR activities, HR practices and HR deliverables and how they all interrelate to create a high performing organization.
Q2) A ________ HR system is used when managing ________ workers because it focuses on meeting preset rules, regulations or procedures due to the limited uniqueness of these employees contributions.
Q3) Using the right HR practice the wrong way is generally the result of poor:
A) implementation.
B) design.
C) selection.
D) evaluation.
E) follow up.
Q4) Having a successful recruitment strategy to attract top talent and then having a state of art training and development program to support the growth and continuous learning of those employees is an example of ________.
Q5) The CPAs which an accounting firm employees who contribute directly to the organizations business and success are said to be ________ employees.
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