Course Introduction
Organizational Behavior Exam Practice Tests
Organizational Behavior explores the dynamics of how individuals, groups, and structures influence behavior within organizations. This course examines key concepts such as motivation, leadership, team dynamics, communication, organizational culture, decision-making, and change management. By understanding theories and practical applications of human behavior in organizational settings, students will gain insights for improving both personal and organizational effectiveness. The course emphasizes real-world case studies and activities aimed at developing skills for managing people and fostering positive work environments.
Recommended Textbook
Understanding Management 10th Edition by Richard L. Daft
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15 Chapters
975 Verified Questions
975 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) A key finding in the Hawthorne studies was which of these?
A)Stronger lighting increased productivity.
B)More money resulted in increased productivity.
C)Productivity increased with autocratic leadership.
D)Higher temperatures reduced productivity.
E)Human relations increased productivity.
Answer: E
Q2) In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?
A)Participative view
B)Universalist view
C)Autonomy view
D)Contingency view
E)Humanist view
Answer: D
Q3) By using resources in an efficient and effective manner,managers may reach their ultimate responsibility of achieving high _____.
Answer: performance
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Page 3
Chapter 2: The Environment and Corporate Culture
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Sample Questions
Q1) Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of organizational success.
A)True
B)False
Answer: False
Q2) When two or more organizations combine to become one,it is referred to as a:
A)joint venture.
B)flexible structure.
C)mechanistic structure.
D)merger.
E)inorganic venture.
Answer: D
Q3) List two reasons why ceremonies are held in an organization.
Answer: Possible responses would include: to reinforce valued accomplishments,to create a bond among people by allowing them to share an important event,and to anoint and celebrate heroes.
Q4) As environmental turbulence increases,_______,which alter an organization's ability to achieve its goals,emerge more frequently.
Answer: strategic issues
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Chapter 3: Managing in a Global Environment
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Sample Questions
Q1) Business has become a unified,global field as trade barriers fall,communication becomes faster and cheaper,and consumer tastes converge.
A)True
B)False
Answer: True
Q2) For the past several years,foreign companies have invested more business in India than they spent anywhere else in the world.
A)True
B)False
Answer: False
Q3) Briefly describe the social characteristic of ethnocentrism and explain how this can have an impact on the success of an international manager.
Answer: Ethnocentrism is a cultural attitude marked by the tendency to regard one's own culture as superior to others.When an international manager has this characteristic,he or she is less likely to be successful,because he or she devalues the culture in which they are trying to do business.When the culture is devalued,relationships can be damaged,trust can be lost,and the willingness to maintain the business relationship can be broken.
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5
Chapter 4: Managing Ethics and Social Responsibility
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Sample Questions
Q1) Ethics is the code of moral principles and values that governs the behaviors of individuals or groups.
A)True
B)False
Q2) The _____ is an individual responsible for making an ethical choice.
Q3) Economic development that generates wealth and meets the needs of the current population while preserving the environment for the needs of future generations refers to sustainability.
A)True
B)False
Q4) The profit-maximizing view of economic responsibility is advocated by:
A)Milton Friedman.
B)Arthur Anderson.
C)Donald Trump.
D)Warren Buffett.
E)Steve Jobs.
Q5) List three of the six moral rights that should be considered during decision making.
Q6) Employee disclosure of illegal organization activities is known as _____.
Q7) A general statement of principle is often called a _____.
Page 6
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Chapter 5: Planning and Goal Setting
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Sample Questions
Q1) Plans that define company responses to specific situations,such as emergencies,setbacks,or unexpected conditions are called _____ plans.
Q2) A group of planning specialists assigned to major departments and divisions to help managers develop their own strategic plans is called _____.
Q3) Which of the following strategies involves rewarding an employee's innovation?
A)Cost leadership
B)Differentiation
C)Focus
D)Internal growth
E)Liquidation
Q4) The task environment sectors are the most relevant to strategic behavior and include the behavior of competitors,customers,suppliers,and the labor supply.
A)True
B)False
Q5) Goals are typically stated in quantitative terms.
A)True
B)False
Q6) In the BCG matrix,the dog has _____ market share and _____ business growth rate.
Page 7
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Chapter 6: Managerial Decision Making
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Sample Questions
Q1) The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called _____.
Q2) A(n)_____ is assigned the role of challenging the assumptions and assertions made by the group.
Q3) The _____ model of decision making describes how managers actually make decisions in difficult situations,such as those characterized by nonprogrammed decision,uncertainty,and ambiguity.
Q4) A(n)_____ is a choice made from available alternatives.
Q5) Finance managers at Big Bend Inc.made a financial blunder when they solely looked at the previous year's sales to estimate sales for the coming year.Of which management bias is this an example?
A)Being influenced by emotions
B)Perpetuating the status quo
C)Seeing what you want to see
D)Justifying past actions
E)Being influenced by initial impressions
Q6) _____ decisions are made in response to situations that are unique,are poorly defined and largely unstructured,and have important consequences for the organization.
Page 8
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Chapter 7: Designing Organization Structure
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Sample Questions
Q1) Quick response to external changes is an advantage of vertical functional structure.
A)True
B)False
Q2) Which of the following typically is NOT considered a staff department?
A)Strategic planning
B)Accounting
C)Manufacturing
D)Human resources
E)Research and development
Q3) Traditional views of organizational design recommend a span of management of about 7 to 10 subordinates per manager.
A)True
B)False
Q4) The framework in which the organization defines how tasks are divided,resources are deployed and departments are coordinated is called organizational structure.
A)True
B)False
Q5) The visual representation of an organization's structure is called the _____.
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Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) Mergers/acquisitions,organizational decline,and conflict management are the three types of current problems that organizational development managers face.
A)True
B)False
Q2) Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas.Ashley is an excellent example of a(n):
A)critic.
B)sponsor.
C)idea champion.
D)inventor.
E)bureaucrat.
Q3) Describe the five characteristics of creative people and organizations.
Q4) The acceptance of mistakes,the freedom to discuss ideas,and the assignment of nonspecialists to problems are characteristics of creative organizations or departments. A)True
B)False
Q5) Explain the concept of force-field analysis.
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Chapter 9: Managing Human Resources and Diversity
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Sample Questions
Q1) Recruiting activities can be divided into (1)internal recruiting including "promote from within" policies,and (2)external recruiting including the use of headhunters.
A)True
B)False
Q2) Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.
A)True
B)False
Q3) Which of the following is inappropriate to ask on an employment application?
A)If the applicant is over 18
B)Where the applicant went to school
C)If the applicant has ever been convicted of a crime
D)Whether the applicant has any disabilities that might inhibit job performance
E)Applicant's ancestry/ethnicity
Q4) Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.
A)True
B)False
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11
Chapter 10: Understanding Individual Behavior
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Sample Questions
Q1) Organizing the selected data into patterns for interpretation and response is the last step in the perception process.
A)True
B)False
Q2) Loyalty to and heavy involvement in one's organization is called ______.
Q3) Frank regretfully missed an important deadline at work.His boss,George,thinks to himself,"Frank missed that deadline because he is lazy;I really need to crack down on him more." This is an example of what kind of attribution?
A)External attribution
B)Internal attribution
C)Horizontal attribution
D)Vertical attribution
E)Skewed attribution
Q4) _____refers to a positive attitude toward one's job.
A)Organizational citizenship
B)Job satisfaction
C)Cognitive dissonance
D)Organizational commitment
E)Job involvement
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Chapter 11: Leadership
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Sample Questions
Q1) Influence means that the relationship among people is passive.
A)True
B)False
Q2) Three distinguishing personal characteristics associated with successful leaders are intelligence,honesty,and self-confidence.
A)True
B)False
Q3) A Level I leader is:
A)capable.
B)contributing.
C)competent.
D)effective.
E)the highest level.
Q4) The early research on leadership traits was referred to as the:
A)contingency theory of leadership.
B)path-goal theory of leadership.
C)great man approach.
D)situational theory of leadership.
E)behavioral approach.
Q5) A(n)_____ for leadership makes the leadership style unnecessary or redundant.
Page 13
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Chapter 12: Motivating Employees
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Sample Questions
Q1) According to Herzberg,_____ is an example of a hygiene factor.
A)achievement
B)recognition
C)pay
D)responsibility
E)opportunity for growth
Q2) Sally enjoys her job as a teacher,not because of the pay or benefits,but because she feels good about shaping the minds of tomorrow's leaders.Sally is motivated by:
A)power factors.
B)leadership factors.
C)hygiene factors.
D)extrinsic rewards.
E)intrinsic rewards.
Q3) _____ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.
Q4) _____ theories emphasize the needs that motivate people.
Q5) _____ is the application of motivational theories to the structure of work for improving productivity and satisfaction.
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Chapter 13: Managing Communication
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Sample Questions
Q1) To be effective communicators,managers should:
A)focus primarily on enhancing downward communication in the organization.
B)enhance lateral communication opportunities by encouraging teams.
C)limit use of communication technology.
D)strictly push for face-to-face communication.
E)encourage the use of multiple channels of communication.
Q2) Managers spend 80 percent of every working day doing desk work.
A)True
B)False
Q3) When informing your staff of the date for the company picnic,a _____ would be most practical and successful.
A)memo
B)telephone
C)video conference
D)face-to-face contact
E)newspaper notice
Q4) Define nonverbal communication and briefly discuss its importance to communicating in organizations.
Q5) To _____ a message is to select the symbols used to compose a message.
Page 15
Q6) Describe the three categories of horizontal communication.
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Chapter 14: Leading Teams
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Sample Questions
Q1) A team created outside the formal organization to undertake a project of special importance or creativity is known as a(n)_____.
Q2) A role in which the individual devotes personal time and energy to helping the team accomplish its task is called a(n)_____ role.
Q3) Work team effectiveness is based on three outcomes: productive output,capacity to adapt and learn,and:
A)cohesiveness.
B)satisfaction.
C)commitment.
D)leadership.
E)norms.
Q4) During the _____ stage of team development,the major emphasis is on problem solving and accomplishing the assigned task.
Q5) _____ is defined as the extent to which members are attracted to the team and motivated to remain in it.
Q6) _____ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can,usually at the expense of the other party.
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Page 16
Chapter 15: Managing Quality and Performance
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Sample Questions
Q1) The highest total number of ISO 9000 certifications is held in:
A)the United States.
B)South America.
C)Europe.
D)China.
E)Africa.
Q2) TQM tends to be most successful when it enriches jobs and improves employee motivation.
A)True
B)False
Q3) A quality circle is a group of _____ volunteer employees.
A)2 to 4
B)6 to 12
C)10 to 20
D)15 to 25
E)30 to 50
Q4) Sharing financial information and results with all employees in the organization is called _____ management.
Q5) _____ refers to the system of governing an organization so that the interests of corporate owners are protected.
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