Organizational Behavior Exam Practice Tests
Course Introduction
Organizational Behavior explores the dynamics of human behavior within workplace settings, emphasizing the impact of individuals, groups, and organizational structures on efficiency, motivation, and culture. This course examines foundational theories and concepts such as motivation, leadership, team dynamics, power, communication, decision-making, and organizational change. Students will develop a critical understanding of how behavioral principles influence organizational outcomes and learn strategies to foster a productive and positive work environment, preparing them to address and resolve real-world management challenges.
Recommended Textbook
Managing Human Behavior in Public and Nonprofit Organizations 3rd Edition by Robert B. Denhardt
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14 Chapters
487 Verified Questions
487 Flashcards
Source URL: https://quizplus.com/study-set/1068
Page 2
Chapter 1: Organizational Behavior As a Way of Thinking and Acting
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21091
Sample Questions
Q1) Organizational behavior can tell a manager what type of computer system will be most effective.
A)True
B)False
Answer: False
Q2) One assumption that guides the exploration of organizational behavior in the public sector is that public service is about serving others.
A)True
B)False
Answer: True
Q3) Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?
A) Supervision
B) Budgeting
C) Representation
D) External awareness
Answer: D
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Page 3
Chapter 2: Knowing and Managing Yourself
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21092
Sample Questions
Q1) Brenda exhibits self-control, is trustworthy, adaptable, open to change and has a strong desire to achieve. Which component of emotional intelligence is she exhibiting?
A) Self-management
B) Self-awareness
C) Social awareness
D) Social management
Answer: A
Q2) People who do not trust others often are viewed by others as untrustworthy themselves.
A)True
B)False
Answer: True
Q3) Which of the following is NOT related to having an internal locus of control?
A) Ability to cope with stress
B) Promotability
C) Low satisfaction
D) Job involvement
Answer: C
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Chapter 3: Fostering Creativity
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21093
Sample Questions
Q1) The trait perspective on creativity assumes that personal characteristics:
A) Are equally as important as the organizational environment in which the person works
B) Are more important than the organizational environment in which the person works
C) Improve the nature of the organizational environment in which the person works
D) Are not affected by the nature of the organizational environment in which the person works
Answer: B
Q2) Which of the following is not a step to generate an idea box?
A) Specify the purpose
B) List variations
C) Try combinations
D) Implement solutions
Answer: D
Q3) Anyone can be creative.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Managing Stress
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21094
Sample Questions
Q1) Which of the following may be considered primarily emotional coping strategies?
A) Withdrawing from others
B) Spending less time with family
C) Sleeping less to work more
D) Setting priorities
Q2) Stress can decrease our reaction time and attention and also can distort cognitive processes.
A)True
B)False
Q3) There are four stages in the General Adaptation Syndrome
A)True
B)False
Q4) What is the estimated absenteeism linked to stress related issues?
A) Less than 10%
B) Roughly 50%
C) Roughly 60%
D) More than 70%
Q5) "Stress can be beneficial." Do you agree or disagree? Please justify your position, providing relevant examples where appropriate.
Q6) Describe the various stages in the General Adaptation Syndrome.
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Chapter 5: Decision Making
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21095
Sample Questions
Q1) "Organizations could be viewed as having a collection of choice opportunities, solutions looking for problems, and participants looking for work". Which model best represents this statement?
A) The rational model
B) The organizational model
C) The geo-political model
D) The garbage can model
Q2) Focus groups are a popular method for receiving input:
A) From a large number of participants
B) From a focused group of participants
C) From both large and small group of participants
D) None of the above
Q3) The people that will need to live with the new decisions should be involved in the decision making.
A)True
B)False
Q4) Describe the implication of ethics in decision making in a public service setting.
Q5) Describe the rational model of decision making. Discuss, providing relevant examples where appropriate.
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Chapter 6: Motivating Self and Others
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21096
Sample Questions
Q1) McClelland found that those with high achievement needs perform better when they are working on ______________ tasks, want feedback on how well they are doing, and take personal responsibility for their ___________.
A) Moderately difficult; performance
B) Extremely difficult; motivation
C) Easy; motivation
D) Easy; performance
Q2) Porter and Lawler refined Vroom's model to suggest that, although employee effort is determined by both the value placed on certain outcomes and the degree to which people believe that their efforts will lead to these rewards, effort does not always lead to task accomplishment. They suggested that two other factors need to be considered:
A) Employee opportunity and employee growth
B) Organizational ability and structural role
C) Employee ability and role clarity
D) Employee ability and organizational clarity
Q3) Classify the various theories on motivation and provide reasoning for the classification.
Q4) Discuss Marcum's arguments on the flaws in motivational theories.
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Chapter 7: Leadership in Public Organizations
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21097
Sample Questions
Q1) People that possess ________ achieving styles are motivated to master their own tasks.
A) Relational
B) Instrumental
C) Transformational
D) Direct
Q2) Which of the following are not characteristics of leadership?
A) A strong drive for responsibility and task completion
B) Creativity and originality in problem solving
C) A capacity for absorbing stress
D) An untenable positive approach
Q3) Explore what part power plays in leadership. Do different styles of leadership access or use power differently?
Q4) Compare and contrast the different styles of leadership. Develop scenarios where each style might be most appropriate.
Q5) The successful leader stimulates resonance among those who follow.
A)True
B)False
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Chapter 8: Power and Organizational Politics
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21098
Sample Questions
Q1) If we have the perception that our power position is ________ than our counterpart's, we are ________ likely to use power-balancing tactics.
A) Higher; More
B) Lower; More
C) Lower; Less
D) None of the above
Q2) People with less power can act to equalize or balance power in a relationship by ________ their needs or demands or ________ other people's alternative sources.
A) Increasing; Increasing
B) Increasing; Decreasing
C) Decreasing; Decreasing
D) Decreasing; Increasing
Q3) Evaluate the tactics and strategies to gain power, exercise influence, and balance the power of others in organizations. In which types of situations might each of these tactics be most effective? Discuss, providing relevant examples where appropriate.
Q4) Covert power is easily observed.
A)True
B)False
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Chapter 9: Communicating Effectively With Others
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21099
Sample Questions
Q1) With written communication, the emotional state of the receiver may affect the communication.
A)True
B)False
Q2) Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.
Q3) Which of the following types of messages might provoke defensiveness on the part of recipients?
A) Hidden agendas
B) Non-judging
C) Encouraging
D) Personal
Q4) ________ behavior occurs when a person feels or anticipates some sort of threat.
A) Stereotyping
B) Offensive
C) Threatening
D) Defensive
Q5) Discuss some of the key issues to keep in mind when exploring the communication process. What are some potential pitfalls?
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Chapter 10: Working in Groups and Teams
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/21100
Sample Questions
Q1) How do you assess team performance? What are some questions you should use to evaluate team performance? Discuss, providing relevant examples where appropriate.
Q2) Discuss best practices for implementing teams. How can managers assure that implementing a team concept will be effective?
Q3) High performing teams are known for conflict avoidance.
A)True
B)False
Q4) Without a commitment to achieving a goal or completing a task, a group is not a team.
A)True
B)False
Q5) Once the process is clearly defined, it should be the responsibility of the team to control the process.
A)True
B)False
Q6) Self-directed teams do not need leaders.
A)True
B)False
Q7) Compare and contrast groups and teams. How are they similar? How do they differ?
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Chapter 11: Managing Conflict
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21101
Sample Questions
Q1) The most common source of internal conflict in an organization is insufficient or unsatisfactory ________.
A) Consequences
B) Rewards
C) Communication
D) Leadership
Q2) Discuss what happens to conflicts as relationships become closer, more personal, and more interdependent. What are implications for public organizations?
Q3) Systems theory urges that conflict be viewed as one aspect of a larger system of interactions.
A)True
B)False
Q4) True or False. conflict, satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.
A)True
B)False
Q5) Discuss the various sources of conflict. Which are easiest to resolve and which are the most difficult?
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Chapter 12: Organizational Change
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/21102
Sample Questions
Q1) What is the first step in effectively bringing about changes?
A) Involving people throughout the organization in the change process
B) Communicating the problems inherent in the current situation
C) Encouraging people to participate in diagnosing the existing situation
D) Giving people time to let go of the past and embrace the future
Q2) According to Golembiewski, OD philosophy includes which of the following values?
A) Responsibility only to oneself
B) Willingness to experiment
C) Closed communications
D) Private examination of conflicts
Q3) Which of the following is NOT a possible limitation to implementing cultural change of an organization?
A) Cultural norms are deep-seated and may be quite resistant to change
B) Successful changes in an organization's culture typically occur over a long period of time
C) Different generations have different feelings towards change
D) Important ethical questions may arise as managers attempt to "manipulate" the norms and values of those in the organization
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14
Chapter 13: Representing the Organization on the Outside
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/21103
Sample Questions
Q1) Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?
A) Establish trust and build confidence
B) Develop an agency protocol
C) Ensure constant inquiries
D) Understand the legislative process
Q2) The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.
A) Communications
B) Technologies
C) Applications
D) Computing
Q3) RSS provides another way of getting information out to the public in a quick and efficient manner.
A)True
B)False
Q4) Compare and contrast the different types of media. How should each type of media be used by public agencies? Discuss, providing relevant examples.
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Chapter 14: Managing Behavior in the Public Interest
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/21104
Sample Questions
Q1) In the context of the "new public service" what is the significance of serving citizens and not treating them as customers?
Q2) According to the tenet "the public interest is the aim, not the by-product", the goal is the creation of shared ________ and shared responsibilities.
A) Ideologies
B) Wisdom
C) Policies
D) Interests
Q3) Productivity improvement, process reengineering, and performance measurement are seen as important tools in designing ________.
A) Democracy
B) Management systems
C) Constitution
D) Goals
Q4) Efficiencies can be created by privatizing and contracting out functions.
A)True
B)False
Q5) Describe the "new public service: and how it has evolved.
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