Organizational Behavior Exam Practice Tests
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures affect behavior within organizations. This course focuses on understanding, predicting, and influencing human behavior in the workplace to improve organizational effectiveness. Topics include motivation, team dynamics, leadership, communication, decision-making, organizational culture, and change management. Students will analyze real-world case studies and engage in practical activities to develop skills in managing diversity, resolving conflict, and enhancing organizational performance.
Recommended Textbook
Understanding Management 8th Edition by Richard L. Daft
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16 Chapters
3040 Verified Questions
3040 Flashcards
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Chapter 1: Innovative Management for a Changing World
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250 Verified Questions
250 Flashcards
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Sample Questions
Q1) The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually.This philosophy is consistent with the concept of A) transformation.
B) entropy.
C) synergy.
D) feedback.
E) quality.
Answer: C
Q2) A(n)____________________ perspective provides a broader way of thinking,a way of searching for patterns and determining whether they recur across time periods.
Answer: historical
Q3) Technical skills are most important at lower organizational levels while human skills become more important as managers move up the organizational hierarchy.
A)True
B)False
Answer: True
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Page 3
Chapter 2: The Environment and Corporate Culture
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) ____________________ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment,challenging new opportunities,or organizational crises.
Answer: Corporate culture
Q2) Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of organizational success.
A)True
B)False
Answer: True
Q3) The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is
A) Invisible artifacts
B) Expressed values and beliefs
C) Slogans and ceremonies
D) Dress and office layout
E) None of these
Answer: B
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Page 4
Chapter 3: Managing in a Global Environment
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191 Verified Questions
191 Flashcards
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Sample Questions
Q1) An estimated 55 percent of world trade is countertrade.
A)True
B)False
Answer: False
Q2) Which of the following is defined as a culture in which communication is used to enhance personal relationships?
A) Interpersonal culture
B) High-context culture
C) Power culture
D) Low-context culture
E) Family-oriented culture
Answer: B
Q3) A country's physical facilities that support economic activities make up its ____.
A) resource markets
B) infrastructure
C) physical markets
D) product markets
E) plants and equipment
Answer: B
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Page 5
Chapter 4: Managing Ethics and Social Responsibility
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) A(n)_________ is any group within or outside the organization that has a stake in the organization's performance.
Q2) Employee disclosure of illegal organization activities is known as ________.
Q3) All stakeholders of an organization are its stockholders but not all stockholders are its stakeholders.
A)True
B)False
Q4) The disclosure by an employee of illegal,immoral,or illegitimate practices by the organization is called whistle-blowing.
A)True
B)False
Q5) ____ is economic development that generates wealth and meets the needs of their current generation while focusing on future generations.
A) Ethical management
B) Activist strategy
C) Sustainability
D) Market strategy
E) Future management
Q6) Explain the concept of a stakeholder and list five common stakeholders.
Page 6
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Chapter 5: Managerial Planning and Goal Setting
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203 Verified Questions
203 Flashcards
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Sample Questions
Q1) Which of the following refer to specific results expected from individuals?
A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational plans
E) Mission statements
Q2) Threats are characteristics of the internal environment that may prevent the organization from achieving its strategic goals.
A)True
B)False
Q3) Goals help managers decide where they need to allocate resources.
A)True
B)False
Q4) Briefly describe the tools for putting strategy into action.
Q5) The goals should be easy,for employees to feel motivated,so that they can achieve them easily which in turn increases their motivation level.
A)True
B)False
Q6) Briefly describe the five competitive forces identified by Michael E.Porter.
Page 7
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Chapter 6: Managerial Decision Making
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) Which model of decision making is associated with satisficing,bounded rationality,and uncertainty?
A) classical
B) administrative
C) quantitative
D) rational
E) political
Q2) The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called ____________________.
Q3) People with a(n)____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
A) classical
B) analytic
C) logical
D) behavioral
E) conceptual
Q4) ____________________ is the process of forming alliances among managers.
Q5) Compare decision conditions of certainty,risk,uncertainty,and ambiguity.
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Chapter 7: Designing Adaptive Organizations
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229 Verified Questions
229 Flashcards
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Sample Questions
Q1) In determining Javier's span of management,he should consider all of the following EXCEPT
A) Is the work performed by subordinates stable and routine?
B) Do subordinates perform similar tasks?
C) Are rules and procedures defining task activities available?
D) Do Javier's personal preferences and style favor a larger or small span?
E) All of these.
Q2) Organizational structure includes which of these?
A) The set of formal tasks assigned to individuals
B) The set of formal tasks assigned to departments
C) The design of systems to ensure effective coordination of employees across departments
D) Formal reporting relationships
E) All of these are part of organizational structure.
Q3) ____________________ is the duty to perform the task or activity an employee has been assigned.
Q4) When an organization uses a differentiation strategy,it strives for internal efficiency.
A)True B)False
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Chapter 8: Managing Change and Innovation
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194 Verified Questions
194 Flashcards
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Sample Questions
Q1) Of the companies on Fortune magazine's first list of America's 500 largest corporations published in 1955,how many survived the next half century?
A) 11
B) 71
C) 231
D) 391
E) 471
Q2) ____________________ is defined as the adoption of a new idea or behavior by an organization.
Q3) Productive innovation refers to innovations in products,services,or processes that radically change an industry's rules of the game for producers and consumers.
A)True
B)False
Q4) The second stage in Lewin's change model,____________________,occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.
Q5) List the three distinct steps for achieving behavioral and attitudinal change.
Q6) List the four reasons why employees tend to resist change.
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Chapter 9: Managing Human Resources and Diversity
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203 Verified Questions
203 Flashcards
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Sample Questions
Q1) ____ refers to the activities undertaken to attract,develop,and maintain an effective workforce within an organization.
A) Human resource management
B) Recruitment
C) Talent search
D) Strategic management
E) Operations management
Q2) Which of the following refers to all monetary payments and all goods or commodities used in lieu of money to reward employees?
A) Bonus
B) Compensation
C) Wages
D) Incentive Pay
E) Point System
Q3) The invisible barrier that separates women and minorities from top management positions is known as the ____________________.
Q4) The term ____________________ refers to (1)all monetary payments and (2)all goods or commodities used in lieu of money to reward employees.
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Chapter 10: Understanding Individual Behavior
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191 Verified Questions
191 Flashcards
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Sample Questions
Q1) Describe the different components of attitude using an example.
Q2) The extent to which a person will fit into the overall organization is called:
A) person-environment fit
B) person-requirement fit
C) person-job fit
D) employee-organization fit
E) employee-environment fit
Q3) Which of the following describes the last step in the perception process?
A) Observing information
B) Screening the information
C) Selecting what to process
D) Organizing the selected data into patterns
E) Transmitting the observed information
Q4) ____ is defined as a positive attitude toward one's job.
A) Occupation approval
B) Career fulfillment
C) Job satisfaction
D) Organizational happiness
E) Organizational commitment
Q5) Describe the learning process and the four-stage cycle of learning.
Page 12
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Chapter 11: Leadership
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) Which of the following is NOT a valid component of authentic leadership?
A) Pursues purpose with passion
B) Isolates self from others
C) Leads with the heart as well as the head
D) Demonstrates self-discipline
E) Practices solid values
Q2) Values associated with interactive leadership include personal confidence,exclusion,and independence.
A)True
B)False
Q3) Candice uses praise,letters of support,and pats on the back as ways of influencing her subordinate's behaviors.All of these actions are highly valued by the work group.This is an example of
A) coercive power.
B) legitimate power.
C) reward power.
D) expert power.
E) referent power.
Q4) List the two types of personal power.
Q5) List the two dimensions used in Blake and Mouton's Leadership Grid.
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Chapter 12: Motivating Employees
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) External and relatedness are the first two groups of needs in Alderfer's ERG theory.
A)True
B)False
Q2) Which of the following techniques reduces the likelihood that behavior will be repeated?
A) Positive reinforcement
B) Negative reinforcement
C) Extinction
D) Reward enhancement
E) All of these
Q3) Which term,in goal-setting theory,refers to the need to make goals highly ambitious but achievable?
A) Goal specificity
B) Goal difficulty
C) Goal acceptance
D) Feedback
E) Goal motivation
Q4) A motivation theory based on the relationship between a given behavior and its consequences is called the ____________________.
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Chapter 13: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Sharon is a part of a software engineering team.Her task is to develop a diagnostic program for the medical profession.This is a very complex task.What type of communication structure would work best for her group?
A) Linear
B) Centralized
C) Decentralized
D) Focused
E) All of these
Q2) In a(n)____________________ network,individuals can communicate freely with other team members.
Q3) What percent of the details passed through a grapevine is accurate?
A) 15 to 20 percent
B) 25 to 35 percent
C) 40 to 60 percent
D) 70 to 90 percent
E) 100 percent
Q4) Without ____________________,the communication is one-way.
Q5) ____________________ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.
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Chapter 14: Leading Teams
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207 Verified Questions
207 Flashcards
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Sample Questions
Q1) ____________________,____________________,and
____________________ are the three characteristics of team structure and context influence cohesiveness.
Q2) Productive output pertains to the team's ability to meet the personal needs of its members.
A)True
B)False
Q3) Self-directed teams are ____ teams.
A) temporary
B) permanent
C) ad-hoc
D) task force
E) none of these
Q4) As a general rule,large teams may cause a decrease in satisfaction and motivation.
A)True
B)False
Q5) ____________________ negotiation is a collaborative approach to negotiation that is based on a win-win assumption,whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
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Chapter 15: Managing Quality and Performance
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) To reduce the organization's cycle time is to reduce the number of A) committees in the organization.
B) layers of management.
C) steps in an organizational process.
D) staff employees in the organization.
E) none of these.
Q2) Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?
A) Continuous improvement
B) Cycle time
C) Quality circles
D) Six Sigma
E) Benchmarking
Q3) Managers record,analyze,and discuss the metrics on the balanced scorecard to determine if the organization is achieving its strategic goals.
A)True
B)False
Q4) The firm's financial performance for a given time period is shown on the
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Chapter 16: Appendix-Managing Human Resources and Diversity
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Skill-based pay means linking compensation to the specific tasks an employee performs.
A)True
B)False
Q2) Research indicates that women and minorities are more likely than men to develop mentoring relationships.
A)True
B)False
Q3) Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women.
A)True
B)False
Q4) A written test designed to measure a particular attribute such as intelligence or aptitude is called an employment test.
A)True
B)False
Q5) Stereotypes assume that all members of a group have the same characteristics.
A)True
B)False
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