Organizational Behavior Exam Materials
Course Introduction
Organizational Behavior explores the dynamic relationships among individuals, groups, and structures within organizations, examining how these elements influence workplace performance and effectiveness. This course delves into key concepts such as motivation, communication, leadership, team dynamics, decision-making, organizational culture, and change management. Through case studies, theoretical frameworks, and real-world applications, students will gain a comprehensive understanding of the psychological and sociological foundations that drive behavior in organizational settings, enabling them to analyze and address complex issues in modern work environments.
Recommended Textbook
Contemporary Business 16th Edition by Louis E. Boone
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17 Chapters
2631 Verified Questions
2631 Flashcards
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Page 2
Chapter 1: The Changing Face of Business
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Hispanics and Asians represent the fastest-growing segments of the U.S. population.
A)True
B)False
Answer: True
Q2) By supporting local charities, a firm is demonstrating social responsibility.
A)True
B)False Answer: True
Q3) The right to private property is considered the most basic right in the private enterprise system.
A)True
B)False
Answer: True
Q4) Which of the following is a public sector, not-for-profit organization?
A) Library
B) Museum
C) Charitable group
D) Labor union
Answer: D
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Chapter 2: Business Ethics and Social Responsibility
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) The standards of conduct and moral values governing actions and decisions in the work environment are _____.
A)Securities and Exchange Commission (SEC)
B)Occupational Safety and Health Administration (OSHA)
C)False Claims Act
D)integrity
E)social audit
F)social responsibility
G)business ethics
H)sexual harassment
I)code of conduct
J)conflict of interest
K)Product liability
L)postconventional stage
M)Regulation FD
N)Whistle-blowing
O)green marketing
Answer: G
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Page 4
Chapter 3: Economic Challenges Facing Contemporary Business
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179 Verified Questions
179 Flashcards
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Sample Questions
Q1) As the number of suppliers of a product increases, the supply curve shifts to the _____ and the price will _____.
A) right; fall
B) right; rise
C) left; fall
D) left; rise
Answer: A
Q2) During an economic recession, consumer spending _____ and unemployment _____.
A) increases; increases
B) increases; decreases
C) decreases; increases
D) decreases; decreases
Answer: C
Q3) Lowering taxes is an example of fiscal policy.
A)True
B)False
Answer: True
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Chapter 4: Competing in World Markets
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Joint ventures allow companies to share risks, costs, profits, and management responsibilities with one or more host country nationals.
A)True
B)False
Q2) When McDonald's franchises into foreign countries, they are engaging in direct international investment.
A)True
B)False
Q3) One advantage of using foreign subcontractors is that firms have almost total control over the business practices of their subcontractors.
A)True
B)False
Q4) When a company operates in other countries, it _____ risk.
A) has no impact on B) eliminates C) controls
D) spreads out
Q5) Explain exchange control.
Q6) Define balance of trade and its relation to trade surplus and trade deficit.
Page 6
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Chapter 5: Forms of Business Ownership and Organization
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) The CEO of a corporation is automatically the chair of the board of directors.
A)True
B)False
Q2) An acquisition occurs when _____.
A) one company purchases the property and assumes the obligations of another company
B) one corporation owns 8 percent of the stock of another corporation
C) owners of small companies band together to operate their businesses collectively D) two or more firms combine to form a single company
Q3) A small business owner who sells the goods or services of the supplier is known as the franchisor.
A)True
B)False
Q4) Provide an example of how innovation drives small business.
Q5) Horizontal mergers are popular in the automobile and healthcare industries.
A)True
B)False
Q6) Compare and contrast the three forms of business ownership.
Q7) Describe the complexity of franchise agreements.
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Chapter 6: Starting Your Own Business: the Entrepreneurship Alternative
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Elon Musk, founder of PayPal, and CEO of Tesla Motors, Solar City, and SpaceX, is a serial entrepreneur.
A)True
B)False
Q2) Entrepreneurs generally begin with a vision.
A)True
B)False
Q3) Simone is opening a home health care business that she knows will do well in her community. She makes this assumption based on prior research. Although she must repay borrowed funds, Simone chooses _____ to maintain complete control over the business without having to answer to investors or partners.
A) debt financing
B) funding from venture capitalists
C) funding from angel investors
D) equity financing
Q4) Entrepreneurship is comparable to gambling.
A)True
B)False
Page 8
Q5) List the eight major characteristics of an entrepreneur.
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Chapter 7: Management, Leadership, and the Internal Organization
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194 Verified Questions
194 Flashcards
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Sample Questions
Q1) Which of the following statements is correct regarding a firm's corporate culture?
A) The leadership style of managers, the way it communicates, and the overall work environment influence a firm's corporate culture.
B) Companies that grow quickly typically do not have time to create a corporate culture.
C) A company with a strong tradition should not alter its corporate culture.
D) Corporate culture is solely shaped by employees through the symbols, rituals, ceremonies, and stories they propagate throughout the firm.
Q2) Daily and weekly plans, rules, and procedures for each department are examples of _____ planning.
A) tactical B) strategic C) operational D) contingency
Q3) In a committee organization, the ultimate responsibility is still held by one individual.
A)True
B)False
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Page 9
Chapter 8: Human Resource Management: From
Recruitment to Labor Relations
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) According to Maslow, people's unsatisfied needs are not motivators.
A)True
B)False
Q2) The Civil Rights Act of 1991 expanded the alternatives available to victims of employment discrimination to include damages for emotional distress.
A)True
B)False
Q3) Who is most likely to be Theory X manager?
A) Hilary believes that monetary rewards are the only valid motivators.
B) Adrian allows her employees to make most of their own decisions.
C) Ursula believes that job enrichment and empowerment will motivate employees to work better.
D) Fiona aims at satisfying her employees' higher order needs.
Q4) According to Herzberg, which of the following job factors is essential to job satisfaction although they cannot motivate employees?
A) Recognition
B) Advancement
C) Growth opportunities
D) Job security
Chapter 9: Top Performance Through Empowerment,
Teamwork, and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Under a stock options plan, companies give employees the option to purchase a specified amount of company stock at a given price within a given time period.
A)True
B)False
Q2) Donato and Emiliano disagree on the new promotional strategy for their new product. Donato's opinions are neglected by Emiliano as he believes that Donato's inexperience in promotion and advertising will lead to product failure, whereas Donato does not concur with Emiliano's strategy on the basis that Emiliano has little knowledge of the financial situation at the firm. Which of the following types of conflict is being experienced by Donato and Emiliano?
A) physiological
B) emotional
C) cognitive
D) affective
Q3) A problem-solving team is a temporary combination of workers who gather to solve a specific problem and then disband.
A)True
B)False
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Chapter 10: Production and Operations Management
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Describe just-in-time (JIT) inventory systems.
Q2) Jeanne, a production manager, is developing timetables that specify how long each operation in the production process takes and when workers should perform it. Jeanne is engaged in the _____ step of production control.
A) planning
B) routing
C) scheduling
D) dispatching
Q3) Hospitals often use a customer-oriented layout.
A)True
B)False
Q4) Cadmia Accountants do not standardize their service to customers because each customer has different needs. This is an example of _____ production.
A) intermittent
B) continuous
C) synthetic
D) job-order
Q5) Describe the major tasks of production and operations managers.
Q6) Define physical variables that affect facility locations and provide an example.
Page 12
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Chapter 11: Customer-Driven Marketing
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) The marketing of a social concern or issue such as preventing child abuse is known as _____ marketing.
A) cause
B) person
C) place
D) organization
Q2) Marketing creates people, time, place, and ownership utility.
A)True
B)False
Q3) The first step in the consumer behavior process is the recognition of a problem or opportunity.
A)True
B)False
Q4) The Custom Foot is a shoe store chain that manufactures shoes and allows customers to design a unique product by selecting from the type of leather, color, design, and size. This is an example of _____.
A) standardization
B) adaptation
C) organization marketing
D) mass customization
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Chapter 12: Product and Distribution Strategies
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Vending machines are an example of _____.
A) direct selling
B) direct-response retailing
C) automatic merchandising
D) indirect selling
Q2) Viola is developing a new product and is working with specialists from her organization to eliminate ideas that cannot be developed within the company's resources. Viola is in what stage of product development?
A) Test marketing
B) Product development
C) Screening
D) Commercialization
Q3) Describe the benefits of having marketing intermediaries and provide an example.
Q4) Which of the following classifications of products apply to business goods and services?
A) Supplies and specialty products
B) Specialty products and convenience products
C) Installation and accessory equipment
D) Shopping products and expense items
Q5) Describe the supply chain.
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Chapter 13: Promotion and Pricing Strategies
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157 Verified Questions
157 Flashcards
Source URL: https://quizplus.com/quiz/80095
Sample Questions
Q1) Trade promotion is sales promotion geared to marketing intermediaries rather than to consumers.
A)True
B)False
Q2) Sales personnel employed by companies, such as IBM and Microsoft, who offer technical assistance through consulting in order to promote goodwill for their employers are primarily involved in _____.
A) missionary selling
B) creative selling
C) nonpersonal selling
D) order processing
Q3) A promotional mix often incorporates more personal selling components than nonpersonal selling components.
A)True
B)False
Q4) One advantage of advertising in magazines is that they allow targeted messages.
A)True
B)False
Q5) What is sales promotion? Give some examples of common sales promotion techniques.
Page 15
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Chapter 14: Using Technology to Manage Information
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Unlike Wi-Fi 's relatively limited geographic coverage area, generally around 300 feet, a single _____ access point can provide coverage over many miles.
A) intranet
B) VPN
C) Wi-Max
D) VoIP
Q2) Brian works in the mortgage loan department of a bank. He enters information on credit applications into the bank's computer system. The system has a program that evaluates the loan application and gives it a score. Brian is using a(n) ________.
A) expert system
B) enterprise resource planning system
C) decision support system
D) information interface
Q3) Cloud computing allows users to access software and databases via an intranet.
A)True
B)False
Q4) Define databases and describe how they are obtained and their uses.
Q5) List and briefly explain the most widely used applications of computers.
Q6) Describe two tips for communication etiquette for using wireless devices.
Page 16
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Chapter 15: Understanding Accounting and Financial Statements
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) An international firm's consolidated financial statements must reflect any gains or losses due to changes in exchange rates during specific periods of time.
A)True
B)False
Q2) A debt ratio of 20 percent means that the firm is relying more on borrowed money than owners' equity.
A)True
B)False
Q3) Walker is a loan officer for a bank and is reviewing the financial statements of a prospective borrower. As a user of accounting information, Walker is most interested in using this information _____.
A) to plan and control daily operations
B) in contract negotiations
C) to make an investment decision and estimate its future returns
D) to evaluate financial soundness of potential clients
Q4) The right side of the balance sheet lists claims against assets.
A)True
B)False
Q5) Explain the purpose of the Sarbanes-Oxley Act.
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Chapter 16: The Financial System
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) The New York Stock Exchange (NYSE) is a secondary market.
A)True
B)False
Q2) _____ are creditors of a corporation or government body.
A) Commercial paper holders
B) Bondholders
C) Treasury bills holders
D) Certificate of deposit holders
Q3) Credit union deposits are insured by private insurance companies.
A)True
B)False
Q4) Savings banks were originally established to make ________ loans.
A) home mortgage
B) business
C) agricultural
D) automobile
Q5) Describe the two ways that funds can be transferred between savers and users.
Q6) The credit crisis came about partly because of subprime mortgages.
A)True
B)False
Page 18
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Chapter 17: Financial Management
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Stocks or bonds that are sold exclusively to a small group of large investors are known as _____.
A)Venture capitalists
B)private placements
C)factoring
D)capital investment analysis
E)debt capital
F)Equity capital
G)financial plan
H)leveraged buyout
I)private equity funds
J)divestiture
K)Marketable securities
L)financial manager
M)tender offer
N)Trade credit
O)leverage
P)capital structure
Q)Asset intensity
R)bonds
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