Organizational Behavior
Chapter Exam Questions
Course Introduction
Organizational Behavior explores the study of how individuals, groups, and structures affect and are affected by behavior within organizations. This course examines topics such as motivation, leadership, team dynamics, communication, decision-making, organizational culture, and change management. By understanding theories and practical approaches in organizational behavior, students gain insight into how to enhance productivity, foster positive workplace relationships, and navigate the complexities of modern business environments.
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Understanding Management 11th Edition by Richard L. Daft
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2
Chapter 1: The World of Innovative Management
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Q1) Which of the following would be a poor time management technique for a manager?
A)Keeping a to-do list of responsibilities and commitments
B)Prioritizing tasks on a to-do list to identify what is most important and urgent
C)Taking care of e-mails and phone calls early in the day and saving big tasks for the afternoon
D)Avoiding multitasking whenever possible
E)Identifying what activities can be delegated to someone else
Answer: C
Q2) Organization development is a specific set of management techniques based on the behavioral science approach.
A)True
B)False
Answer: True
Q3) The ____________ states that variables exist for helping managers identify and understand situations, and it tells us that what works in one setting might not work in another.
Answer: contingency view
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Chapter 2: The Environment and Corporate Culture
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Q1) McDonald's "I'm lovin' it" is an example of a _____.
A)ceremony
B)symbol
C)ritual
D)slogan
E)political activity
Answer: D
Q2) Martha wants to join a company with a culture that centers around teamwork and allows employees to make mistakes.Which of the following statements best fits what she is looking for?
A)"Every worker works alone."
B)"Find help achieving your goals."
C)"High pressure situations for hardworking people."
D)"We get it right the first time, every time."
E)"You can wear jeans on Casual Fridays."
Answer: B
Q3) __________ can be internal or external to an organization and alter its ability to achieve its goals.
Answer: Strategic issues
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Page 4
Chapter 3: Managing in a Global Environment
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Q1) For the past several years, foreign companies have invested more in business in India than they spent anywhere else in the world.
A)True
B)False
Answer: False
Q2) Explain NAFTA.
Answer: Taking effect in early 1994, the North American Free Trade Agreement (NAFTA) merged the United States, Mexico, and Canada into a single market.Over a 15-year period, this agreement removed tariffs and trade restrictions in a number of key areas.Although NAFTA has not lived up to its grand expectations, experts stress that it increased trade, investment, and income and it continues to enable companies in all three countries to compete more effectively with rival Asian and European firms.
Q3) The Chinese press often refers to __________ as "the Apple of China." Answer: Xiaomi
Q4) Countries with individualist values include the United States, Canada, and Great Britain.
A)True
B)False
Answer: True
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Chapter 4: Managing Ethics and Social Responsibility
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Q1) Teresa considers herself lucky to work for a company that emphasizes teamwork.The sense of interconnectedness is such that Teresa often finds herself voluntarily putting in extra time to make sure her workgroup exceeds the expectations of their clients.Teresa's behaviors and attitudes are most consistent with which stage of moral development?
A)Subconventional
B)Preconventional
C)Conventional
D)Postconventional
E)Supraconventional
Q2) Define procedural justice.
Q3) Why should corporations operate in an ethical, sustainable manner? How does doing so benefit them?
Q4) The _________ approach holds that moral decisions must be based on standards of equity, fairness, and impartiality.
A)social responsibility
B)practical
C)justice
D)moral rights
E)individualism
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Chapter 5: Planning and Goal Setting
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Q1) List the four major activities that must occur in order for MBO to succeed.
Q2) Trend management is looking at trends and discontinuities and imagining possible alternative futures.
A)True
B)False
Q3) Alabama Airlines has three planning specialists who help division managers develop their own division plans.Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats.Alabama Airlines is utilizing which of the following approaches to the planning function?
A)Centralized planning department
B)Decentralized planning staff
C)Planning task force
D)Centralized planning committee
E)TQM
Q4) Any goal that is so big, inspiring, and outside the prevailing paradigm that it hits people in the gut and shifts their thinking is known as a __________.
Q5) Compare and contrast management by objectives and management by means.
Q6) __________ focuses attention on the methods and processes used to achieve goals.
Page 7
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Chapter 6: Managerial Decision Making
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Q1) When managers base decisions on what has worked in the past and fail to explore new options, they are ______.
A)perpetuating the status quo
B)being influenced by emotions
C)being overconfident
D)justifying past decisions
E)seeing what they want to see
Q2) What does the term bounded rationality mean?
Q3) Most managerial decision making can be accounted for by one of three models: the classical model, the administrative model, and the political model.
A)True
B)False
Q4) __________ is the willingness to undertake risk with the opportunity of gaining an increased payoff.
Q5) Feedback works best when it is delayed and emotions have had a chance to settle. A)True
B)False
Q6) __________ exists when managers see potential of enhancing performance beyond current levels.
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Chapter 7: Designing Organization Structure
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Q1) List three disadvantages of the divisional structure.
Q2) Certainty in the environment is usually associated with decentralization.
A)True
B)False
Q3) How does a virtual network function?
Q4) A task force is a temporary team or committee formed to solve a specific short-term problem involving several departments.
A)True
B)False
Q5) Rebecca works for a company that has clearly defined lines of authority.Each employee knows that he or she has authority and responsibility for a distinct set of tasks.Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top.Rebecca's company follows which of the following principles?
A)Specialization
B)Unity of command
C)Scalar
D)Authority
E)Responsibility
Q6) Compare and contrast line authority and staff authority.
Page 9
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Chapter 8: Managing Change and Innovation
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Q1) Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition.Which of the following approaches to change is Trudy's using?
A)Negotiation
B)Top management support
C)Participation
D)Coercion
E)Education
Q2) __________ forces are the various barriers to change, such as a lack of resources, resistance from middle managers, or inadequate employee skills.
Q3) The disparity between actual and desired performance levels is the need for change.
A)True
B)False
Q4) Lack of trust is perhaps the biggest obstacle to organizational change.
A)True
B)False
Q5) Describe the refreezing stage of organizational development.
Q6) What is an idea incubator?
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Chapter 9: Managing Human Talent and Diversity
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Q1) Hiring and keeping high-quality employees with the right set of skills is one of the most urgent concerns for today's organizations.
A)True
B)False
Q2) Among Fortune 1000 companies, the most frequently reported diversity initiative is
Q3) The Equal Pay Act prohibits differences in pay on account of race.
A)True
B)False
Q4) Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees.Pizza Deluxe University would be considered a(n) ________.
A)assessment center
B)on-the-job training center
C)orientation center
D)corporate university
E)learning community
Q5) The role of the __________ is to create working environments where women and minorities can flourish.
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Chapter 10: Understanding Individual Behavior
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Q1) Discuss social awareness as the term is used with respect to emotional intelligence.
Q2) Self-management is a component of emotional intelligence.
A)True
B)False
Q3) Define challenge stress and threat stress and explain their relationship to performance.
Q4) Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.
A)True
B)False
Q5) The physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ___________.
Q6) Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.
A)True
B)False
Q7) A positive feeling about one's job is called ___________.
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Chapter 11: Leadership
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Sample Questions
Q1) List and discuss the three types of hard position power.
Q2) All of the following are leadership qualities, EXCEPT ______.
A)visionary
B)innovates
C)promotes change
D)structured
E)nurtures
Q3) All of the following are interpersonal influence tactics, EXCEPT _______.
A)help people to like you
B)develop allies
C)rely on the rule of demand
D)appeal to higher authority
E)ask for what you want
Q4) __________ are the distinguishing personal characteristics of a leader, such as intelligence, honesty, self-confidence, and even appearance.
Q5) __________ is the extent to which a leader is sensitive to subordinates, respects their ideas and feelings, and establishes mutual trust.
Q6) Identify and describe the five levels in the Level 5 Hierarchy.
Q7) Identify and describe at least three interpersonal influence tactics.
Page 13
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Chapter 12: Motivating Employees
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Q1) The observation that positively reinforced behavior tends to be repeated is the basis for the __________.
Q2) Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store.He justifies his higher salary with the idea that he must be a top sales associate, generating more revenue than anyone else.This example demonstrates which of the following methods for reducing perceived inequity?
A)Working harder, not smarter
B)Changing outcomes
C)Changing work effort
D)Changing perceptions
E)Leaving the job
Q3) Job _____ is to increasing variety by moving employees from job to job as job _____ is to increasing variety by combining a series of small tasks into one new, broader job.
A)rotation; enrichment
B)enrichment; enlargement
C)enlargement; rotation
D)rotation; enlargement
E)enlargement; enhancement
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Chapter 13: Managing Communication
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Q1) To __________ a message is to select the symbols used to compose a message.
Q2) Upward communication gives employees a chance to air grievances, report progress and provide feedback on management initiatives.
A)True
B)False
Q3) Define and provide three examples of social media.
Q4) Good listeners ______.
A)feign agreement
B)ask questions
C)listen for facts
D)are passive
E)are easily distracted
Q5) The text described manager communication as purpose driven, strategic, and having a number of possible methods.Discuss each of these characteristics.
Q6) A __________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.
Q7) List at least the two advantages and two disadvantages of face-to-face communication in workplace settings.
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Chapter 14: Leading Teams
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Q1) Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.
A)True
B)False
Q2) List and discuss at least three contributions that teams make.
Q3) __________ refers to the tendency for the first behaviors that occur in a team to set a precedent for later team behaviors.
A)Critical events
B)Primacy
C)Carryover behaviors
D)Explicit statements
E)Recency
Q4) Research studies have confirmed that both functional diversity and demographic diversity can have a positive impact on work team performance.
A)True
B)False
Q5) List five behaviors associated with the socioemotional role.
Q6) List the five stages of team development.
Page 16
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Chapter 15: Managing Quality and Performance
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Q1) The systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance refers to organizational control.
A)True
B)False
Q2) Which of the following is characteristic of a decentralized control system?
A)Decentralized control system emphasizes extrinsic rewards.
B)In a decentralized control system, employees follow instructions, and do exactly as they are told.
C)Decentralized control system has a rigid organizational culture.
D)Decentralized control system relies on task-related job descriptions.
E)Decentralized control system is based on the belief that people work best when they are committed to their organization.
Q3) TQM is more likely to be successful when senior management has very high expectations and middle managers want to share authority.
A)True
B)False
Q4) List the four steps in the feedback control model.
Q5) Identify and describe the use and meaning of four kinds of financial ratios.
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