Organizational Behavior and Information Systems
Final Exam Questions
Course Introduction
This course explores the dynamic relationship between organizational behavior and information systems, focusing on how individuals, groups, and structures interact within organizational environments facilitated by technology. Students will examine foundational theories of organizational behavior such as motivation, communication, and leadership while analyzing the impact of information systems on organizational processes, decision-making, and change management. Through case studies and real-world examples, the course highlights how effective integration of information systems can improve organizational performance, foster innovation, and address challenges related to culture, ethics, and collaboration in both traditional and digital workplaces.
Recommended Textbook
Information Systems in Organizations People Technology and Processes 1st Edition
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1392 Verified Questions
1392 Flashcards
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Page 2
by Wallace
Chapter 1: Information Systems and People
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113 Flashcards
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Sample Questions
Q1) Chicago University starts an online course called "Comparative Religion." While developing the information systems to support virtual, collaborative education, which of the following factors needs to be taken into account?
A) the way students actually interact in a classroom setting
B) the information shared in the virtual classroom must be very secure
C) the negative impact of social networking sites on students
D) the religious sentiments of the students
Answer: A
Q2) Peter processes his e-mail inbox to zero using automated filtering tools as needed. In this example, he is using information system tools to ________.
A) improve individual productivity
B) keep his information secure
C) transform his information
D) make data-driven decisions
Answer: A
Q3) Binary code for SOS is an example of useful, actionable knowledge.
A)True
B)False
Answer: False
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Page 3
Chapter 11: Systems Development and Procurement
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117 Flashcards
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Sample Questions
Q1) Which of the following features does the usability requirement embody?
A) complex navigation
B) high task efficiency
C) bright, flashy graphics
D) high accessibility for people with disabilities
Answer: B
Q2) Business process reengineering was criticized because it over-emphasized on the importance of the human element in managing and improving business processes.
A)True
B)False
Answer: False
Q3) The type of testing which involves end users performing final testing to determine whether the project is complete as specified is known as ________.
A) stress testing
B) parallel testing
C) unit testing
D) acceptance testing
Answer: D
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Chapter 12: Project Management and Strategic Planning
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120 Flashcards
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Sample Questions
Q1) Scope creep refers to a strategy in which everyone in a project team agrees upon what features the project will involve.
A)True
B)False
Q2) Which of the following is true of the triple constraint in projects?
A) The time constraint is the most critical of the three constraints in projects.
B) The three fundamentals that are known to constrain projects are insulated from each other.
C) Changes in one fundamental constraint force changes in the other constraints as well.
D) Cost constraints take precedence over time and scope constraints in all projects.
Q3) Which of the following best describes project portfolio management?
A) a process that oversees all projects and selects which projects to pursue
B) a process that integrates a company's project with a prospective external project
C) a process that creates and visualizes projects from scratch
D) a process that tracks the progress of projects and adjusts their scope accordingly
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5
Chapter 2: Information Systems and Strategy
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Sample Questions
Q1) Which of the following industries has the highest switching cost?
A) packaged food
B) textile
C) software
D) food and beverage
Q2) Why is it essential for organizations to reduce the dollars that they spend on IT?
A) Increased IT spending is usually associated with investor dissatisfaction and reduces companies' market value.
B) Price competition for commodities is fierce and savings are essential for competitive advantage.
C) IT is only an operational requirement and is not a strategy enabler.
D) Organizations should spend money on things that create a comparative advantage rather than on IT.
Q3) A value chain can be extended by incorporating feedback from customers.
A)True
B)False
Q4) Explain the power of buyers.
Q5) Explain how rivalry among competitors affects businesses.
Q6) What impact does environment have on businesses?
Page 6
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Chapter 3: Information and Communications
Technologies: The Enterprise Architecture
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115 Flashcards
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Sample Questions
Q1) Which of the following is a cloud computing based service?
A) Pirate Bay
B) Skype
C) Google Docs
D) BitTorrent
Q2) ________ is a technology placed on tags with small chips equipped with a microprocessor, a tiny antenna to receive and transmit data, and sometimes a battery that stores information on the tagged object's history.
A) GPS
B) RFID
C) GPRS
D) CDMA
Q3) Which type of software controls basic operations such as file management, disk storage, hardware interfaces, and security?
A) application software
B) system software
C) firmware
D) programming software
Q4) How are Voice over IP technologies useful to businesses?
Page 7
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Chapter 4: Managing Information Resources with Databases
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Sample Questions
Q1) A database administrator adds demographic data from the U.S. Census Bureau to the company's customer records with zip codes before loading it into the data warehouse. This process is called the ________.
A) extraction process
B) transformation process
C) assimilation process
D) normalization process
Q2) The database model that organizes information into tables of records that are connected to one another by linking a field in one table to a field in another table with matching data is called ________.
A) hierarchical database
B) relational database
C) network database
D) object-oriented database
Q3) Databases are created and managed using ________.
A) database management software
B) database architecture software
C) network database software
D) shadow system software
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Chapter 5: Information Systems for the Enterprise
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112 Flashcards
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Sample Questions
Q1) What are the capabilities of call center software?
Q2) Demand forecast accuracy is important because overestimating demand leads to
A) discount blowouts
B) decreased inventory costs
C) lost sales
D) increased prices
Q3) Which of the following would airport operators and airlines use for optimizing their staff schedule of ground personnel?
A) workforce optimization application
B) service delivery module
C) workforce management module
D) core human resources management application
Q4) The monetary gains produced by the organization's expenditures on salaries, benefits, bonuses, and other costs for employee talent is called ________.
A) turnover costs
B) net profit
C) human capital return on investment
D) rate of earnings on invested capital
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Chapter 6: The Web and E-Commerce
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114 Flashcards
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Sample Questions
Q1) After a discussion with his investors, the owner of a newly launched online video site, unlimitedvideos.com, decides that entertaining his audience will be the primary web goal of the website. Which of the following actions will best support his decision?
A) providing free access to quality content and selling advertising space on the website
B) publishing videos on the website that supports President Obama to convince people he deserves a second term
C) providing facilities in the website that allow visitors to make wishlists and buy videos, movies, and other products online
D) offering online purchase of products with in-store pickup
Q2) The website of Vogue, a hair and beauty salon chain, allows visitors to upload their photographs and try virtual hairstyles and virtual makeovers, as well as locate nearby salons. In this example, the primary web goal of the salon is to ________.
A) inform or entertain the audience
B) influence the audience
C) sell products or services
D) facilitate product comparison
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Chapter 10: Ethics, Privacy, and Security
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Sample Questions
Q1) Which among the following authentication strategies is the easiest to compromise or crack?
A) iris configuration
B) reliance on user knowledge
C) fingerprint analysis
D) voice pattern recognition
Q2) ________ helps in determining the cause in an incidence response plan.
A) Reevaluating the risk matrix
B) Investigating system logs
C) Taking systems offline
D) Restricting system access
Q3) Which of the following is an accurate definition of scareware?
A) It is a kind of anti-spam process which relies on human desire to use malware.
B) It is a kind of social engineering used to scare users with malicious software.
C) It is type of software that prevents users from downloading malware by displaying warnings.
D) It is a software which provides a shield against spam and mirrors it back into the network.
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11
Chapter 7: Business Intelligence and Decision Support
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Sample Questions
Q1) Jonathan, a systems manager at the Unisun Bank of New Jersey, is asked to look into the problem of information overload on the bank's operational systems. Which of the following actions would best help Jonathan get the systems to work faster and prevent information overload?
A) building a data warehouse optimized for complex queries
B) housing all transactional data on a common server
C) creating a process of running system queries simultaneously
D) storing critical data on e-mail or locally on workstations
Q2) Sam Reid is a web designer at a publishing firm in Minnesota where he is currently using a process to aggregate a wide array of information like book reviews, customer feedback, awards won, and company details on its public website. Which of the following is he using to bring together all this information from multiple internal and external sources onto the company's customizable web pages?
A) mashup
B) portal
C) dashboard
D) pixel
Q3) What are the different functions performed by bots or intelligent agents?
Q4) What is an online analytical processing system and how does it work?
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Chapter 8: Collaborating with Technology
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Sample Questions
Q1) Which of the following is a file format used to exchange business card information electronically?
A)ics
B) iCalendar
C) exe
D) vCard
Q2) Which of the following is true of instant messaging?
A) It helps users add and edit interlinked web pages.
B) It allows people to use simple text editing tools to create knowledge databases.
C) It allows greater telepresence than discussion forums and video conferences.
D) It tends towards proprietary islands and each product uses different protocols.
Q3) What are shared workspaces? How do they enhance teamwork?
Q4) Discuss web conferencing and the features offered by browser-based conferencing software.
Q5) Group decision support systems were designed to do away with anonymity and independent view points that vary from the majority.
A)True
B)False
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Chapter 9: Knowledge Management and E-Learning
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Sample Questions
Q1) Which of the following is an accurate definition of communities of practice?
A) project teams driven by specific goals and dissolved once their missions are accomplished
B) groups of individuals whose team membership is defined by the task they are set to achieve
C) project teams where members from distinctly diverse professions come together
D) groups of individuals who come together to share knowledge about their professions
Q2) ________ crawl through databases, websites, e-mails, project summaries, and other electronic documents to find people in an organization with specific types of expertise.
A) Web crawlers
B) Expert location systems
C) Connectionist expert systems
D) Intelligent agents
Q3) What is self-paced e-learning?
Q4) What are expert location systems?
Q5) Discuss the key steps involved in knowledge management.
Q6) How is explicit knowledge different from tacit knowledge?
Q7) What are the components of a successful e-learning management team?
Page 14
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