Operations Management Test Questions
Course Introduction
Operations Management explores the fundamental principles and strategic practices involved in designing, overseeing, and improving the processes that produce goods and deliver services in organizations. This course covers topics such as process analysis, capacity planning, quality management, inventory control, supply chain management, and lean production techniques. Students learn how effective operations contribute to organizational competitiveness, customer satisfaction, and overall efficiency, equipping them with analytical tools and decision-making frameworks to solve real-world operational challenges in diverse industries.
Recommended Textbook
Fundamentals of Management Essential Concepts and Applications 10th Edition by Stephen P.
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19 Chapters
2671 Verified Questions
2671 Flashcards
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Page 2
Chapter 1: Managers and Management
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) A fraternity is an example of an organization because it is comprised of people who
A)share the same values, traditions, and customs
B)share the same goals and values
C)share goals and function within a common structure
D)function under the same set of rules and regulations
Answer: C
Q2) In Mintzberg's view, the roles of figurehead, leader, and liaison are all interpersonal roles.
A)True
B)False
Answer: True
Q3) Resolving a conflict would be considered to fall under which managerial function?
A)controlling
B)planning
C)directing
D)leading
Answer: D
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Chapter 2: The Management Environment
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Sample Questions
Q1) Which statement about the external environment and employment is true?
A)External environmental conditions improve employment during upswings and worsen employment during downturns.
B)External environmental conditions worsen employment during upswings and improve employment during downturns.
C)External environmental conditions have no effect on employment during upswings and worsen employment during downturns.
D)External environmental conditions worsen employment during upswings and have no effect on employment during downturns.
Answer: A
Q2) Corporate rituals are repetitive sequences of activities that express and reinforce important organizational values and goals.
A)True
B)False
Answer: True
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Chapter 3: Integrative Managerial Issues
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Sample Questions
Q1) In a short essay, explain the differences between a multidomestic corporation, a global corporation, and a transnational corporation.
Answer: All three entities are types of multinational corporations (MNCs).Both multidomestic and global corporations feature a home country that has the ultimate decision-making authority for the organization.In a multidomestic corporation, control is decentralized.The home country allows local management to more or less completely run the show for each operation, customizing products and services to fit the market as they see it.In a global corporation, control is more centralized as the home country management is more likely to set policy and intervene in local strategies and decisions. The transnational or borderless organization represents a step further in decentralization from the multidomestic.In a transnational, central control is abolished and all operations coordinate together, sharing in the decision-making process.Corporations choose the transnational approach to give their organizations a truly international stance, allowing them to pose as disinterested parties when it comes to making decisions that might favor one country over another.
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Page 5
Chapter 4: Foundations of Decision Making
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Sample Questions
Q1) A heuristic can simplify the decision-making process.
A)True
B)False
Q2) What advantages does videoconferencing provide for group decision making?
A)anonymous expression of opinions
B)less groupthink
C)less minority domination
D)savings on travel and time
Q3) Mid-level managers in a country with high power distance are ________ than managers from a low power distance country.
A)more likely to make risky decisions
B)less likely to make risky decisions
C)less likely to make safe, conservative decisions
D)more likely to disagree with their leaders' decisions
Q4) The three main models that managers use to make decisions are ________.
A)rational, bounded rational, and intuitive
B)rational, irrational, and bounded rational
C)intuitive, unintuitive, and rational
D)bounded rational, intuitive, and systematic
Q5) In a short essay, discuss bounded rationality and satisficing.
Page 6
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Chapter 5: Foundations of Planning
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Sample Questions
Q1) A cost leadership competitive strategy focuses on which of the following?
A)efficiency
B)innovation
C)elegant design
D)luxury
Q2) Competitive advantages for a high-prestige, premium coffee franchise like Starbucks are likely to include all of the following EXCEPT ________.
A)high quality
B)lowest prices
C)well-trained employees
D)pleasant venues
Q3) In formal planning, ________.
A)specific goals covering a period of years are defined
B)to maximize flexibility, specific goals are never spelled out
C)very broad general goals are developed
D)goals may be written or unwritten
Q4) A key function of planning is to create goals.
A)True
B)False
Q5) In a short essay, define and discuss management by objectives (MBO).
Page 7
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Chapter 6: Organization Structure
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Sample Questions
Q1) All of the following are characteristics of a highly formalized organization EXCEPT ________.
A)explicit job descriptions
B)little discretion for employees
C)minimum number of rules
D)a standardized way of doing things
Q2) Modern managers find that they can ________ if their employees are experienced, well-trained, and motivated.
A)increase their span of control
B)decrease their span of control
C)eliminate their span of control
D)fluctuate their span of control
Q3) In the chain of command, each person above you ________.
A)has special privileges
B)receives higher pay
C)has line authority
D)has no right to give you orders
Q4) In a short essay, describe the characteristics of a divisional structure.
Q5) In a short essay, describe the characteristics of a simple structure.
Q6) In a short essay, describe the characteristics of a functional structure.
Page 8
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Chapter 7: Managing Human Resources
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Sample Questions
Q1) HR managers can accurately estimate human resource needs for an organization by evaluating which of the following?
A)employment and unemployment statistics
B)the general state of the economy
C)demand for the organization's product
D)how competitors are performing
Q2) The first three activities of the human resource management (HRM)process are about ________.
A)recruiting
B)planning
C)training
D)downsizing
Q3) Advertisements have been shown to be the most effective method for identifying the best applicants for jobs.
A)True
B)False
Q4) The most important environmental force that affects HRM is the legal environment.
A)True
B)False
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Chapter 8: Managing Change and Innovation
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Sample Questions
Q1) Negotiation twists and distorts facts to reduce resistance to change.
A)True
B)False
Q2) Potential stress can become actual stress when the outcome of an event is uncertain and ________.
A)not important to the individual
B)hard for the individual to understand
C)occurs on a regular basis
D)important to the individual
Q3) Organic organizations tend to inhibit innovation.
A)True
B)False
Q4) In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.
Q5) Stress can arise from an opportunity.
A)True
B)False
Q6) In a short essay, identify and discuss two external forces that bring about the need for change.
Page 10
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Chapter 9: Foundations of Individual Behavior
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Sample Questions
Q1) The fundamental attribution error causes people to tend to attribute ________.
A)successes and failures of others to internal factors
B)failures of others to external factors
C)their own successes to external factors
D)their own failures to internal factors
Q2) Any relatively permanent change in behavior that occurs as a result of experience is known as ________.
A)reflex
B)learning
C)instinctual behavior
D)intrinsic behavior
Q3) Which of the following are the goals of organizational behavior?
A)to explain, document, and control behavior
B)to control and influence behavior
C)to explain, predict, and influence behavior
D)to predict, understand, and document behavior
Q4) A worker with an external locus of control would tend to blame failure on him- or herself.
A)True
B)False
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Chapter 10: Understanding Groups and Managing Work Teams
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Sample Questions
Q1) The studies by Solomon Asch show that group norms are a powerful force.
A)True
B)False
Q2) There is no way to reduce social loafing within a team.
A)True
B)False
Q3) A major contextual factor that contributes to making a team effective is ________.
A)diversity
B)autonomy
C)having specific goals
D)trust
Q4) How agreeable or disagreeable team members are affects team performance, especially when ________.
A)the team is diverse
B)the team is large
C)the team has only one disagreeable member
D)the team has more than one disagreeable member
Q5) In a short essay, describe the characteristics of cross-functional teams.
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Q6) In a brief essay, discuss how managers can use rewards to shape team behavior.
Chapter 11: Motivating and Rewarding Employees
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156 Flashcards
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Sample Questions
Q1) Which of the following theories of motivation is seen as the most comprehensive?
A)JCM theory
B)expectancy theory
C)equity theory
D)goal-setting theory
Q2) Most U.S.employees are excited about their jobs.
A)True
B)False
Q3) Goal-setting tends to do well in ________, where its basic ideas align well with general cultural values.
A)North America
B)South America
C)India and China
D)the Middle East
Q4) Equity exists when one's own outcomes-to-input ratio ________ that of the referent.
A)is greater than
B)is less than
C)is equal to
D)is greater than or less than
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Chapter 12: Leadership and Trust
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Sample Questions
Q1) Which of the following is an accurate statement about transformational leaders?
A)They are poor motivators.
B)Their organizations suffer from high turnover rates.
C)Their organizations are highly productive.
D)Their organizations are not productive.
Q2) Research has shown that ________.
A)charisma is an illusion
B)charisma is inborn only
C)charisma is based on rewards
D)charisma can be learned
Q3) Most leadership theories were developed in the United States, causing them to stress ________.
A)spirituality over rationality
B)rationality over spirituality
C)both rationality and spirituality
D)altruism over self-gratification
Q4) In a short essay, describe the University of Iowa leadership studies.
Q5) Ideally, all managers should not be leaders.
A)True
B)False
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Chapter 13: Managing Communication and Information
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Sample Questions
Q1) Networked communication capabilities include all of the following EXCEPT
A)email
B)the grapevine
C)instant messaging
D)electronic data interchange
Q2) Filtering refers to how a listener hears only what he or she wants to hear.
A)True
B)False
Q3) When is it strongly recommended that a speaker use language that is highly simplified?
A)when both the listener and speaker speak the same language
B)when both the listener and speaker speak different languages
C)when both the listener and speaker speak English
D)when both the listener and speaker speak a language other than English
Q4) Selective perception involves a listener hearing what he or she wants to hear.
A)True
B)False
Q5) In a short essay, explain how gender can affect communication.
Q6) In a short essay, discuss the two best-known types of nonverbal communication.
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Chapter 14: Foundations of Control
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Sample Questions
Q1) A car company that puts more effort into measuring quality than total units sold most likely wants to excel at ________.
A)customer satisfaction
B)efficiency
C)employee satisfaction
D)cost per unit
Q2) Budgets can be effective tools for both planning and controlling.
A)True
B)False
Q3) A family that is using a computer program to create a formal household budget is using the budget as a(n)________.
A)planning tool
B)controlling tool
C)organizing tool
D)leading tool
Q4) In a short essay, describe workplace privacy concerns for managers today.What are managers doing to control this issue?
Q5) In a short essay, explain the difference between immediate corrective action and basic corrective action.
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Chapter 15: Operations Management
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Sample Questions
Q1) After World War II, managers in the U.S.firms began to focus on manufacturing rather than finance and marketing.
A)True
B)False
Q2) Which of the following is NOT a way to increase productivity?
A)increase inputs
B)decrease costs
C)increase outputs
D)increase efficiency
Q3) Durability and features are measures of ________.
A)product quality
B)service quality
C)product value
D)service value
Q4) The requirement for value chain management that involves being flexible and sharing information is ________.
A)employees/human resources
B)technology investment
C)coordination and collaboration
D)organizational processes
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Chapter 16 : History Module
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Sample Questions
Q1) This type of business plan is a step down from the most complete type of business plan.
A)summary business plan
B)full business plan
C)executive summary
D)synopsis-type plan
Q2) One key difference between an entrepreneurial venture and a small business is that the entrepreneurial venture focuses on ________.
A)productivity
B)efficiency
C)quality
D)innovation
Q3) During the launching of a venture, which of the following is accomplished?
A)creating a top management team
B)establishing a mission
C)setting goals and strategy
D)patenting the product or service
Q4) Most entrepreneurial ventures are successful.
A)True
B)False
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Chapter 17: Quantitative Module
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Sample Questions
Q1) The "Whiz Kids" used statistical methods to improve decision making at the Ford Motor Company in the mid-1940s.
A)True
B)False
Q2) A system is defined as a set of interrelated and interdependent parts that function
A)as separate entities
B)together as a unified whole
C)in competition with one another
D)without any link to the outside world
Q3) ________ was a strong proponent of division of labor.
A)Max Weber
B)Frederick W. Taylor
C)Adam Smith
D)Henry Gantt
Q4) In a short essay, describe how the work of Abraham Maslow influenced management.
Q5) Organizational behavior studies were based purely on theoretical ideals rather than actual observation.
A)True
B)False
Page 19
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Chapter 18: Career Module
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Sample Questions
Q1) Regret is computed by subtracting the value of a possible strategy from the greatest value in the entire matrix.
A)True
B)False
Q2) In a short essay, explain how the break-even point (BE)changes with variables TFC (total fixed costs), P (unit price), and VC (variable cost per unit).
Q3) In a short essay, explain the type of strategy that an optimistic manager would take for her company.
Q4) A manager uses break-even analysis to find out how many units of a product he needs to sell to make a profit of zero.
A)True
B)False
Q5) Which psychological orientation would be typical of a manager who is pessimistic about her business environment?
A)a maximin orientation
B)a minimin orientation
C)a maximax orientation
D)a minimax orientation
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Chapter 19: Entrepreneurship Module
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Sample Questions
Q1) Being a skilled writer can give a person a competitive advantage in the job market.
A)True
B)False
Q2) The first step in constructing a career path is to identify your competitive advantages.
A)True
B)False
Q3) Which of the following issues is NOT one of the top three factors that have been identified by today's college graduates as important in selecting a new job?
A)job security
B)job location
C)job benefits
D)compensation
Q4) Job location ranked second in job priorities for today's job seekers.
A)True
B)False
Q5) Explain why it is better to be a specialist than a generalist in the work world.
Q6) Explain why a college education is a good investment.
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