Operations Management Test Bank
Course Introduction
Operations Management is a foundational course that explores the principles and practices involved in the efficient production and delivery of goods and services. It covers key topics such as process analysis, capacity planning, supply chain management, quality control, inventory systems, and project management. Through case studies and practical examples, students learn how to design, operate, and improve organizational processes to enhance productivity, reduce costs, and ensure customer satisfaction. The course equips students with analytical tools and decision-making skills essential for managing operations in both manufacturing and service industries.
Recommended Textbook Management 13th Edition by Richard L. Daft
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19 Chapters 3204 Verified Questions 3204 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) When senior managers at Gap Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of:
A) planning.
B) organizing.
C) leading.
D) controlling.
E) dreaming.
Answer: A
Q2) Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:
A) information processing.
B) efficiency.
C) effectiveness.
D) structure.
E) goal setting.
Answer: C
Q3) Department heads and division managers are examples of __________.
Answer: middle managers
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Chapter 2: The Evolution of Management Thinking
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Which of the following refers to the management thinking and practice that stresses the satisfaction of employees' basic needs as the key to increased worker productivity?
A) Scientific management
B) Human resources perspective
C) Management science
D) Behavioral sciences approach
E) Human relations movement
Answer: E
Q2) The __________ on management emphasizes the importance of understanding human behaviors, needs, and attitudes in the workplace.
Answer: humanistic perspective
Q3) Big data analytics can be thought of a direct descendant of the behavioral sciences approach to management.
A)True
B)False
Answer: False
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Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Melissa will be working primarily with the:
A) legal-political dimension.
B) labor market.
C) technological dimension.
D) economic dimension.
E) sociocultural dimension.
Answer: E
Q2) Name one of the two dimensions that the categories of culture are based on.
Answer: Responses will be either (1) the extent to which the external environment requires flexibility or stability, or (2) the extent to which a company's strategic focus is internal or external.
Q3) Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.
A)True
B)False
Answer: True
Q4) A(n) __________ is a planned activity at a special event that is conducted for the benefit of an audience.
Answer: ceremony
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Chapter 4: Managing in a Global Environment
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) One way that managers can fight their own ethnocentric tendencies is to:
A) serve the bottom of the pyramid.
B) learn a foreign language.
C) develop a high power distance.
D) understand differences in social values.
E) all of these.
Q2) List the four dimensions of national value systems identified by Hofstede.
Q3) Describe the differences between high-context cultures and low-context cultures, and provide two examples of each type.
Q4) Exporting and partnerships are called __________ strategies because they represent alternative ways to sell products and services in foreign markets.
A) globalized
B) expansion
C) retrenchment
D) market-entry
E) concentrated business
Q5) __________ refers to a person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses.
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Chapter 5: Managing Ethics and Social Responsibility
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) A(n) __________ places employees with nonprofit organizations or small businesses, often in developing countries, to provide free or low-cost technical and managerial assistance.
A) employee placement program
B) globalization initiative
C) global service program
D) benefit corporation
E) ethical leadership program
Q2) What are the three Ps that comprise the triple bottom line?
A) People, Planet, and Public
B) People, Performance, and Profit
C) People, Politics, and Profit
D) People, Planet, and Profit
E) Performance, Profit, and Public
Q3) The __________ contends that acts are moral when they promote the individual's best long-term interests.
Q4) __________ are designed to affect corporate culture; they define fundamental values and contain general language about company responsibilities, quality of products, and treatment of employees.
Q5) List and define the stages of moral development.
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Chapter 6: Managing Start-Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) With the entrepreneurial personality, Holly can be expected to have all of the following traits except:
A) an internal locus of control.
B) a desire for autonomy.
C) a strong need to achieve.
D) patience.
E) self-confidence.
Q2) Entrepreneurs in the sustainer category are rewarded by the personal satisfaction of being business owners.
A)True
B)False
Q3) A(n) __________ recognizes a viable idea for a new product or service and carries it out by finding and assembling the necessary resources to start the business.
Q4) People who believe that outside forces determine what happens to them have a high internal locus of control.
A)True
B)False
Q5) To __________ means to change the strategic direction of the business.
Q6) A(n) __________ is an unincorporated business owned by two or more people.
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Chapter 7: Planning and Global Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.
A)True
B)False
Q2) In the MBO process, after the first step of setting goals is accomplished, the next step that Katelynn should expect is:
A) reviewing progress toward company goals.
B) appraising overall performance.
C) developing action plans.
D) defining the mission.
E) none of these.
Q3) Research has identified certain factors that characterize effective goals. Discuss the criteria for effective goals. Then, based upon this criteria, devise an effective goal for a business of your choice and an effective personal goal for yourself.
Q4) Sales in relation to targets is an example of a balanced scorecard metric. A)True B)False
Q5) List three innovative approaches to planning.
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) __________ means that the company expands into businesses that either produce the supplies needed to make products and services or that distribute and sell those products and services to customers.
Q2) The essence of formulating strategy is choosing how the organization will be different.
A)True
B)False
Q3) In order for companies to remain competitive, their strategies must focus on four things. Describe these four focuses.
Q4) The interaction of the Production and Sales departments working together to produce profit greater than the total of both working separately is an example of synergy.
A)True
B)False
Q5) Opportunities are characteristics of the internal environment that have the potential to help the organization achieve or exceed its strategic goals.
A)True B)False
Q6) Briefly discuss Porter's three competitive strategies.
Page 10
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) __________ is a vital part of good management because decisions determine how the organization solves its problems, allocates resources, and accomplishes goals.
A) Organizing
B) Competitive visioning
C) Proper alignment
D) Good decision making
E) Leadership
Q2) Managers are considered to have a(n) __________ style when they prefer to consider complex solutions based on as much data as they can gather.
A) behavioral
B) conceptual
C) directive
D) analytical
E) classical
Q3) Electronic brainstorming is a way of evaluating the ideas of others online.
A)True
B)False
Q4) __________ is the process of identifying problems and opportunities and then resolving them.
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Chapter 10: Designing Organization Structure
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212 Verified Questions
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Sample Questions
Q1) Briefly explain the concepts of line and staff departments and authority.
Q2) A project manager is a person responsible for coordinating the activities of several departments for the completion of a specific project.
A)True
B)False
Q3) The __________ refers to a clearly defined line of authority in the organization that includes all employees.
Q4) A(n) __________ is a temporary team or committee designed to solve a problem involving several departments.
Q5) Which of the following is not an advantage of the divisional structure?
A) Fosters concern for customer needs
B) Flexibility in an unstable environment
C) Excellent coordination across functional departments
D) Fast response to change
E) Little duplication of resources across divisions
Q6) __________ refers to the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
Q7) Describe service technology.
12
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Chapter 11: Managing Change and Innovation
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Vivian is the vice president of marketing for Flight to Go, a large airplane manufacturer. Vivian realizes that her company may be set in its ways, and she wants to improve innovation by purchasing the small operation of an innovative airline mechanic. Vivian is considering:
A) crowdsourcing.
B) a new-venture fund.
C) a new-venture deal.
D) innovation by acquisition.
E) open innovation.
Q2) Culture change pertains to the organization as a whole.
A)True
B)False
Q3) The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.
A)True
B)False
Q4) The second stage in Lewin's change model, __________, occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.
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Chapter 12: Managing Human Resources
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181 Verified Questions
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Sample Questions
Q1) All managers, no matter their hierarchical level or functional area, deal with human resource issues.
A)True
B)False
Q2) Which of the following is not appropriate to ask on employee applications and during interviews?
A) Race or color of skin
B) If the applicant is over 18
C) If the applicant has ever been convicted of a crime
D) Prior work experience
E) If the applicant has a legal right to work in the United States
Q3) Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of:
A) discrimination.
B) affirmative action.
C) equal employment opportunity.
D) employment-at-will.
E) termination-at-will.
Q4) List three common types of employment tests that organizations may use to select employees.
Page 14
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Chapter 13: Managing Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Which of the following statements about stereotypes is not true?
A) Stereotypes are a barrier to diversity.
B) Stereotypes assume that all members of a group have the same characteristics.
C) Stereotypes contain negative connotations.
D) Stereotypes view cultural differences as positive or neutral.
E) Stereotypes are often based on folklore, media portrayals, and other unreliable sources of information.
Q2) Stereotyping is based on cultural differences verified by scientific research methods.
A)True
B)False
Q3) __________ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
Q4) Women are more likely to be __________ than men.
A) more relationship-oriented
B) more collaborative
C) less hierarchical
D) all of these
E) none of these
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Chapter 14: Understanding Invidividual Behavior
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) __________ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
A) Dissonance
B) Personality
C) The halo effect
D) Attitude
E) Perception
Q2) __________ refers to an employee's loyalty to and engagement with the organization.
Q3) Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment.
A)True
B)False
Q4) A halo blinds the perceiver to other characteristics that should be used in generating a more complete assessment.
A)True
B)False
Q5) Compare and contrast the Type A and Type B behavior patterns.
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Chapter 15: Leadership
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169 Verified Questions
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Sample Questions
Q1) Which of the following is a passive, yet independent, critical thinker?
A) Conformist
B) Passive follower
C) Pragmatic survivor
D) Effective follower
E) Alienated follower
Q2) __________ is the ability to influence people toward the attainment of organizational goals.
A) Motivation
B) Leadership
C) Persuasion
D) Commitment
E) Organizational citizenship
Q3) __________ is the extent to which the leader is mindful of subordinates, respects their ideas and feelings, and establishes mutual trust.
Q4) Charismatic leaders typically have a strong vision for the future, and they can motivate others to help realize it.
A)True
B)False
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Chapter 16: Motivating Employees
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185 Verified Questions
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Sample Questions
Q1) Rewards given by another person are intrinsic rewards.
A)True
B)False
Q2) Briefly describe Maslow's hierarchy of needs theory.
Q3) Which of the following is the arousal and persistence to pursue a certain course of action?
A) Commitment
B) Motivation
C) Satisfaction
D) Rewarding behavior
E) Behavior modification
Q4) Goal acceptance, in goal-setting theory, means that employees have to "buy into" the goals and be committed to them.
A)True
B)False
Q5) Explain employee growth-need strength and its relationship to the job characteristics model.
Q6) Valence is the value of outcomes, or attraction to outcomes, for the individual. A)True
B)False
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Chapter 17: Managing Communication
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Sample Questions
Q1) E-mail is the best channel for communication when a manager is angry.
A)True
B)False
Q2) __________ refers to acquiring and cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries.
Q3) __________ is the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior.
Q4) __________ coexist with formal channels within an organization but may skip hierarchical levels, cutting across vertical chains of command to connect virtually anyone in the organization.
Q5) Research indicates that within _____ hours, most people retain only _____ percent of what they've heard.
A) 24; 10
B) 24; 25
C) 48; 20
D) 48; 25
E) 72; 10
Q6) Describe the difference between centralized networks and decentralized networks.
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Chapter 18: Leading Teams
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192 Verified Questions
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Sample Questions
Q1) __________ means a team climate characterized by mutual trust and respect, in which team members are comfortable being themselves.
Q2) __________ refers to interpersonal incompatibility that creates tension and personal animosity among people.
Q3) Research indicates that highly cohesive teams are more productive when:
A) team members feel management support.
B) team members are similar rather than diverse.
C) leaders use an autocratic leadership style.
D) team members sense management hostility.
E) the majority of team members perform socioemotional roles.
Q4) Which of the following is not one of the four key strategies for achieving a win-win solution through integrative negotiation?
A) Separate the people from the problem
B) Focus on underlying interests, not current demands
C) Listen and ask questions
D) Insist that results be based on objective standards
E) Keep the demands at the center
Q5) Discuss the determinants of team cohesiveness and its consequences.
Q6) List three factors that can cause people to engage in conflict.
Page 20
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Chapter 19: Managing Quality and Performance
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170 Verified Questions
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Sample Questions
Q1) The fourth step in the control process is comparing actual activities to performance standards.
A)True
B)False
Q2) Common financial ratios include activity ratios, passivity ratios, profitability ratios, and leverage ratios.
A)True
B)False
Q3) To evaluate and reward employees effectively for the achievement of standards, managers need clear standards that:
A) allow the organization to learn and grow.
B) provide monetary compensation to employees that effectively meet them.
C) reflect activities that contribute to the organization's overall strategy in a significant way.
D) measure individual productivity so weak performers can be phased out.
E) all of these.
Q4) The __________ lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems, often involving expenditures over more than a year.
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