Operations Management Study Guide Questions
Course Introduction
Operations Management is a comprehensive course that explores the principles, strategies, and techniques used to design, operate, and improve the processes that transform resources into goods and services. Students will learn about key topics such as process analysis, quality management, supply chain coordination, inventory control, capacity planning, and lean operations. Through case studies and real-world examples, the course highlights how effective operations management enhances organizational efficiency, customer satisfaction, and competitiveness. By the end of the course, students will be equipped to analyze operational challenges and develop solutions to optimize productivity and value creation in various business environments.
Recommended Textbook
Enterprise Resource Planning 3rd Edition by Bret Wagner
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8 Chapters
389 Verified Questions
389 Flashcards
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Page 2
Chapter 1: Business Functions and Business Processes
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) What are the computers,people,procedures,and software that store,organize,and deliver information in an organization?
A) The CPU
B) The Process System
C) Information systems
D) Personnel systems
Answer: C
Q2) Information systems that are designed so functional areas share data are called integrated information systems.
A)True
B)False
Answer: True
Q3) What departments are involved in the business process of selling a new computer?
Answer: Refer to the following figure for answers: 11ea6384_5525_6b92_8970_d166e1a204fb_TB6204_00
Q4) Accounts receivable are recorded by the Human Resources department (HR).
A)True
B)False Answer: False
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Chapter 2: The Development of Enterprise Resource Planning Systems
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74 Flashcards
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Sample Questions
Q1) An assessment of an investment's project value that is calculated by dividing the value of the project's benefits by the value of the project's cost is known as a(n)____________________.
Answer: ROI
Q2) After a company chooses the modules they want to implement,they must decide on about ____ options,which allow the customer to customize the modules to fit their business to some extent.
A) Settings
B) Configuration
C) Optional
D) Tandem
Answer: B
Q3) The functional model of business and management was useful for decades and is still the current school of thought.
A)True
B)False
Answer: False
Q4) Old systems are known as ____________________.
Answer: legacy systems
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Chapter 3: Marketing Information Systems and the Sales Order Process
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52 Flashcards
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Sample Questions
Q1) Describe the problems with Fitter Snacker's accounting and invoicing.
Answer: Invoicing the customer is problematic as well.Three times a week,sales clerks send the Accounting department the disk containing the sales order data for customer invoices.The Accounting department loads the data into the PC-based accounting program; then clerks manually make adjustments for partial shipments and any other changes that occurred during the order process.Sometimes order corrections are delayed and don't catch up to the invoicing process,and then invoice delays or inaccurate invoices occur.If the completed invoice is waiting to be mailed when the warehouse notifies Accounting of a partial shipment,then a new invoice must be prepared.In any case,an invoice is eventually sent to the customer,separate from the shipment.
Q2) Returned products to a company are processed more efficiently if the customer first calls for a RMA.
A)True
B)False
Answer: True
Q3) In the following diagram "Taking an Order in SAP ERP",what is D?
Answer: Material and Order quantity:What the customer is ordering.
Page 5
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Chapter 4: Production and Supply Chain Management Information Systems
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63 Flashcards
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Sample Questions
Q1) Describe Fitter Snacker's communication problems with regard to the production process.
Q2) Describe Fitter Snacker's inventory problems with regard to their production process.
Q3) The production plan for all finished goods is known as the MPS,or the master production schedule.
A)True
B)False
Q4) Production planners aggregate products into product groups to make forecasts and plans more accurate.
A)True
B)False
Q5) What are the three general approaches to production?
Q6) What Planned Orders will the MRP logic create:
A) An order for 44,000 units in Period 2
B) An order for 44,000 units in Period 3
C) An order for 44,000 units for periods 2 and 3
D) An order for 88,000 units for period 3
Q8) List and explain each step of the production planning process. Page 6
Q7) What are the three principles that production planners follow?
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Page 7
Chapter 5: Accounting in ERP Systems
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Sample Questions
Q1) Assume a company records its transactions in an ERP system.On the shop floor,a production run has just been finished and the finished goods are transferred to the warehouse for storage.What would a likely way be to tell the ERP system about this event?
A) The bar codes on the goods are scanned as they enter the warehouse. The data generated is passed to the ERP database electronically.
B) A Production clerk summarizes the data in an Excel spreadsheet and sends the spreadsheet to Accounting. An Accounting clerk enters the data from the spreadsheet into the ERP program's Materials and Production modules.
C) The bar codes on the goods are scanned as they come off the production line. The data generated is passed to the ERP system's Production module electronically. Then bar codes on the goods are scanned as they enter the warehouse. The data generated is passed to the ERP database electronically.
Q2) When a company has an ERP system the general ledger is maintained by the ERP system.
A)True
B)False
Q3) What are the key features of the Sarbanes-Oxley Act?
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Page 8
Chapter 6: Human Resources Processes With ERP
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Sample Questions
Q1) The tasks associated with managing a company's workforce is now known as ____.
A) Human capital management
B) Resource management
C) Workforce management
D) Hiring management
Q2) What is the name of the group of candidates selected to be interviewed by Fitter Snacker for a particular position? For example,assume 20 applicants applied and only 3 were selected to be interviewed.
A) Short list
B) Select group
C) Final Three
D) Applicants
Q3) Discuss employee turnover and the cost of hiring.
Q4) Which functional part of the organization communicates changes in salaries,benefits and policies to employees?
A) Sales and Marketing
B) Supply Chain Management
C) Accounting and Finance
D) Human Resources
Q5) How does the SAP ERP system distinguish between a task,job,and person?
Page 9
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Chapter 7: Process Modeling, process Improvement, and ERP Implementation
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Sample Questions
Q1) In flowchart analysis,each activity in the process is analyzed for the value it adds to the product or service.
A)True
B)False
Q2) Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.
A)True
B)False
Q3) Process boundaries define which activities are to be included in the process. A)True
B)False
Q4) Organizational change management is a trivial part of the implementation process. A)True
B)False
Q5) What is value analysis? How can the concept be expanded?
Q6) SAP recommends a system landscape for implementation.What are the three separate SAP systems used for this landscape?
Q7) Why and in what circumstances,are workflow tools useful?
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Chapter 8: ERP and Electronic Commerce
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Which of the following is NOT a reason for companies to sell their products via B-to-C e-commerce?
A) Web transactions allow a company to use data-mining techniques to record and analyze customer information.
B) E-commerce allows companies to be more efficient and streamline operations.
C) E-commerce provides no incentives for customers to order on-line.
D) Web gives huge markets to companies that are small.
E) All of the above are reason to sell products via e-commerce.
Q2) What is the software that Microsoft and SAP have been working on together to let companies access SAP data via the Microsoft interface.
A) SAP-Excel
B) SAP Office
C) Excel
D) Duet
Q3) ______________________________ measure the state of the organization.
Q4) Should Fitter Snacker use an ASP for ERP delivery? What would be the advantages?
Q5) What is Internet-Based Procurement? Discuss exchanges and give examples.
Q6) Define DoS,Denial-of-service.
Q7) Enumerate the advantages of using EDI.
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