Operations Management Study Guide
Questions
Course Introduction
Operations Management explores the principles, practices, and techniques used to design, operate, and improve the systems that create and deliver goods and services. The course covers key topics such as process analysis, capacity planning, inventory management, quality control, and supply chain management, emphasizing how effective operations contribute to organizational success. Through case studies and real-world examples, students will learn to analyze operational challenges, apply quantitative and qualitative decision-making tools, and develop strategies to enhance efficiency, productivity, and value across a variety of industries.
Recommended Textbook
Successful Project Management with Microsoft Project 2010 5th Edition by Jack Gido
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14 Chapters
1226 Verified Questions
1226 Flashcards
Source URL: https://quizplus.com/study-set/455
Page 2
Chapter 1: Project Management Concepts
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74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/8069
Sample Questions
Q1) A project objective is the tangible end product that the project team must produce or deliver.
A)True
B)False
Answer: True
Q2) The project planning process of project management includes what steps?
Answer: Responses will vary.Responses should include a description of how the project manager plans, organizes, coordinates, leads, and controls resources to accomplish the project objective.
The project manager plans, organizes, coordinates, leads, and controls resources to accomplish the project objective.
Q3) List examples of three projects.
Answer: Answers will vary.Response includes a deliverable, schedule, and budget.
Q4) The amount the sponsor has agreed to pay for acceptable project deliverables is the project budget.
A)True
B)False
Answer: True
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Chapter 2: Identifying and Selecting Projects
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/8070
Sample Questions
Q1) A contract might be for time and materials, in which case the customer will pay the contractor a fixed amount regardless of how much the work actually costs the contractor.
A)True
B)False
Answer: False
Q2) An RFP might state the payment terms the customer intends to use.
A)True
B)False
Answer: True
Q3) The project purpose should
A) summarize the need and justification for the project.
B) state what is expected to be accomplished.
C) state the major end products or items expected to be produced.
D) be concise and create a vision for the end result of the project.
Answer: A
Q4) All projects require a project charter to start the project.
A)True
B)False
Answer: False
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Chapter 3: Developing Project Proposals
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111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/8071
Sample Questions
Q1) Materials that would be used for a construction project are
A) concrete truck delivery fees and permits.
B) people, money, and time.
C) lumber, windows, and paint.
D) rough carpenters, plumbers, and finishers.
Answer: C
Q2) It is illegal for the contractor to overstate the hours or costs.
A)True
B)False
Answer: True
Q3) The contract must clearly spell out
A) the names of those responsible for tasks.
B) the number of contact hours the contractor must have with the customer.
C) the deliverables the contractor is expected to provide.
D) the level of risk acceptable by the contractor.
Answer: C
Q4) Local travel is usually not included in the project costs.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Defining Scope, Quality, Responsibility, and Activity Sequence
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) All branches of the WBS have to be broken down to the same level.
A)True
B)False
Q2) Certain activities in a network diagram have to be done in serial sequence.
A)True
B)False
Q3) The project manager should involve every project member in developing the WBS to have special expertise, knowledge, or experience that will help develop a more comprehensive and complete WBS.
A)True
B)False
Q4) A detailed description of each deliverable should be stated to provide a basis for agreement between the project team or contractor and the customer of A) exactly what will be provided.
B) general terms of the contract.
C) who is responsible.
D) technical requirements.
Q5) Describe the quality standards that must be included or referenced in the quality plan.
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Chapter 5: Developing the Schedule
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) Calculate the latest start for Task B if its predecessor, Task A, finishes on day 3, its succeeding activity, Task E, has a latest start of day 7, and the duration of Task B is 2 days.
A) day 5
B) day 3
C) day 7
D) Cannot be calculated based upon information given.
Q2) Throughout a project, changes may occur that have an impact on the schedule.
A)True
B)False
Q3) Calculate the earliest start for Task D if one of its predecessors, Task A, finishes on day 3, its other predecessor, Task C, finishes on day 4, and the duration of Task D is 2 days.
A) day 6
B) day 3
C) day 4
D) Cannot be calculated based upon information given.
Q4) Schedule control involves four steps. List the four steps in order.
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Chapter 6: Resource Utilization
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) ________ assist with the complexity of generating a resource-leveled schedule and resource requirements graphs and tables.
A) Project management information systems
B) Formulas and techniques
C) Trial and error techniques
D) Calendaring systems
Q2) If resources are to be considered in planning, it is necessary to
A) when each is taking vacation time or time off.
B) know the name of each resource on the project.
C) list all the projects to which the resources have been assigned.
D) indicate the amounts and types of resources needed to perform each activity.
Q3) Why are activities drawn in a serial relationship in a network diagram?
A) The activities use different resources.
B) The activities are independent of each other.
C) From a technical standpoint, the activities must be performed in that sequence.
D) The order of completion doesn't matter.
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Chapter 7: Determining Costs, Budget, and Earned Value
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69 Verified Questions
69 Flashcards
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Sample Questions
Q1) Calculate the forecasted cost at completion if the total budgeted cost = $10,000, the CEV is $8,000, and the CAC is $4,000.
A) FCAC = $5,000
B) FCAC =$20,000
C) FCAC =$6,000
D) FCAC = $4,000
Q2) In many projects, large dollar amounts are expended for materials or services (subcontractors, consultants) that are used over a period of time longer than one cost reporting period.
A)True
B)False
Q3) Managing cash flow involves making sure that sufficient payments are received from the customer in time so that
A) you have enough money to cover the costs of performing the project.
B) you hold a reserve of funds instead of paying bills.
C) payroll can be paid and suppliers are delayed indefinitely.
D) deposits can be made in several different accounts.
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Chapter 8: Managing Risk
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/8076
Sample Questions
Q1) _______ involves developing an action plan to reduce the likelihood of occurrence or potential impact of each risk, establishing a trigger point for when to implement the actions to address each risk, and assigning responsibility to specific individuals for implementing each response plan.
A) Risk assessment
B) Risk management strategy
C) Risk response planning
D) Risk impact statement
Q2) Risks are prioritized based on
A) the likelihood of occurrence and degree of impact.
B) the order they are identified.
C) the gut feeling of the project team.
D) the priorities set in a different project.
Q3) Waiting for favorable events to occur and then reacting to them can result in panic and costly responses.
A)True
B)False
Q4) Establishing risk categories may help to identify and evaluate risks. List some categories to help identify risks.
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Chapter 9: Closing the Project
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Why should the project organization establish a knowledge base system for the organization?
Q2) Projects also can be terminated by the sponsor or customer. A)True B)False
Q3) Documentation of lessons learned should be done on an ongoing basis throughout the planning and performing phases of the project. A)True B)False
Q4) Projects also can be terminated by the sponsor or customer for financial situations. A)True B)False
Q5) Have lessons learned as an agenda topic on a new project and include in project management training. A)True B)False
Q6) What type of knowledge base system should be established by the project organization?
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Chapter 10: The Project Manager
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/8078
Sample Questions
Q1) _______ is one of the ways to develop the skills necessary to be an effective project manager.
A) Learn from others
B) Talk to groups
C) Limit exposure to other project teams
D) Receive a single journal subscription
Q2) The project manager must ignore cultural differences into consideration when negotiating.
A)True
B)False
Q3) It is helpful if the project manager has developed a mistrusting relationship with the other person because this can provide a strong foundation for positive and robust negotiations.
A)True
B)False
Q4) An important aspect of the project manager's job is to manage and control
A) how the project team completes tasks.
B) how stakeholders feel about the project.
C) the customer's financial situation.
D) changes.
Page 12
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Chapter 11: The Project Team
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225 Verified Questions
225 Flashcards
Source URL: https://quizplus.com/quiz/8079
Sample Questions
Q1) Any diversity issues or conflicts should be addressed immediately so they can be resolved before they fester and ''explode'' at a later time.
A)True
B)False
Q2) In many projects, people who have never worked together are assigned to the same project team.
A)True
B)False
Q3) A punitive process should be established for individuals to report any actions by others that they think is unethical.
A)True
B)False
Q4) It's important that social activities include select members on the team.
A)True
B)False
Q5) When team members are located near one another, there is a greater chance that they will talk.
A)True
B)False
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Chapter 12: Project Communication and Documentation
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/8080
Sample Questions
Q1) When communicating verbally, a person must be careful not to use remarks, words, or phrases that can be construed to be sexist, racist, prejudicial, or offensive.
A)True
B)False
Q2) The project manager should summarize the meeting results at the end of the meeting.
A)True
B)False
Q3) Personal verbal communication can take place face-to-face, via telephone, voicemail, or videoconferencing.
A)True
B)False
Q4) It is important for the project team to know which document is the latest version of a document, so that they can perform their work correctly based on the most current information and documentation.
A)True
B)False
Q5) List the most common types of project meetings.
Q6) List some common barriers to effective listening:
Page 14
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Chapter 13: Project Management Organizational Structures
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/8081
Sample Questions
Q1) In _______, the company always needs to have new projects coming in as other projects are completed, in order to maintain a high applied-time rate for the functional staff.
A) an autonomous project organizational structure
B) a functional organizational structure
C) a matrix organizational structure
D) a project management office
Q2) _________ allows efficient utilization of resources by having individuals from various functions assigned to work on specific projects.
A) an autonomous project organizational structure
B) a functional organizational structure
C) a matrix organizational structure
D) a project management office
Q3) A disadvantage of a matrix organizational structure is that conflicts will arise between project managers and functional managers regarding priorities.
A)True
B)False
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Chapter 14: Project Management Information Systems
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46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/8068
Sample Questions
Q1) _________ feature includes automated lead generation, client management, and a sales dashboard.
A) The communication
B) The budgeting and cost management
C) The sales and business development
D) The documentation management
Q2) Different views can be given to the project manager, team members, and the client in
A) The security and access rights
B) The budgeting and cost management
C) The sales and business development
D) The documentation management
Q3) Project management information systems can generate a single of report about the project, its milestones, financials, earned value, resource allocation, and variance.
A)True
B)False
Q4) List questions that you would have if you were evaluating a project management information system?
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