Operations Management
Question Bank
Course Introduction
Operations Management focuses on the design, operation, and improvement of the systems that create and deliver a company's goods and services. This course examines key concepts such as process analysis, capacity planning, supply chain management, quality control, and inventory management. Students learn how to optimize business processes for efficiency, productivity, and competitiveness while exploring real-world case studies and quantitative decision-making tools. By understanding the strategic role of operations, students are equipped to solve complex operational problems and contribute to organizational success in various industries.
Recommended Textbook
Operations Management in the Supply Chain Decisions and Cases 6th Edition by Roger G
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16 Chapters
508 Verified Questions
508 Flashcards
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Page 2
Schroeder
Chapter 1: The Operations Function
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/61143
Sample Questions
Q1) Which of the following functions is responsible for the actual movement of goods and/or services across organizations?
A)Logistics
B)Operations
C)Purchasing
D)None of these
Answer: A
Q2) A productive systems approach:
A)Views operations as a separate organizational function
B)Must provide feedback information for control of process inputs and technology
C)Is of limited use in service organizations
D)Disregards human and social concerns
Answer: B
Q3) A comprehensive decision-making framework for operations includes:
A)Consideration of other organizational functions
B)Consideration of operations in isolation of other functions
C)Suppliers but not customers
D)Customers but not suppliers
Answer: A
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Page 3
Chapter 2: Operations and Supply Chain Strategy
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Sample Questions
Q1) How do the operations strategic decisions differ for a product imitator strategy versus a product innovator strategy?
Answer: Superior processes vs.superior products. Dedicated automation vs.flexible automation. Slow reaction to changes vs.fast reaction to changes. Economies of scale vs.economies of scope.0 Workforce involvement vs.use of new product development teams.
Q2) Describe five focused initiatives with which a company should start its sustainability journey?
Answer: (1)Eliminate air,water,and landfill pollution. (2)Reduce energy consumption. (3)Measure and minimize transportation and total carbon footprint. (4)Work with suppliers to use recyclable and biodegradable packaging. (5)Incorporate product re-use,end-of-life return,and recycling.
Q3) An example under the capacity area of strategic decisions in operations would be:
A)Centralize or decentralized warehouse
B)One large or several small facilities
C)Handmade or machine-made
D)High levels or low levels of inventory
Answer: B
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4
Chapter 3: Product Design
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28 Flashcards
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Sample Questions
Q1) In which phase of the new-product design process should considerations about tradeoffs among product cost,quality,and schedule be made?
A)Concept development
B)Product design
C)Preliminary process design
D)Pilot production/testing
Answer: B
Q2) What criteria are important when a company is considering a supplier as a potential collaborator in new-product development?
Answer: Whether the supplier has technical expertise the company lacks. Capability of the supplier to meet targets for cost,quality,and product performance. Whether the supplier has the capacity to meet the product development schedule and ramp-up to production. Whether the supplier exhibits low risk regarding performing as expected.
Q3) ISO 9000 requires that a new-product development process be defined and followed by a company.
A)True
B)False
Answer: True
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5
Chapter 4: Process Selection
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37 Flashcards
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Sample Questions
Q1) The throughput ratio (TR)is the ratio of the total processing time for the job divided by:
A)Total waiting time
B)Utilization
C)Total waiting time plus total processing time
D)100
Q2) Referring to the product-process matrix,if a company has a few major products with high demand and a jumbled flow (job shop)process,we know the company:
A)Has a company strategy
B)Is on the diagonal of the matrix
C)Is further in its product life cycle than its process life cycle
D)Is further in its process life cycle than its product life cycle
Q3) Job shop operations typically use special-purpose equipment.
A)True
B)False
Q4) What are the three areas of process selection decisions that affect environmental impact?
Q5) What are the major cross-functional issues related to process selection decisions?
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Chapter 5: Service Delivery System Design
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Sample Questions
Q1) Describe differences in sales opportunities and production efficiency for varying levels of customer contact.
Q2) Co-routed services offer a larger amount of choices to customers than do customer-routed services.
A)True
B)False
Q3) Implicit service is also known as tangible service.
A)True
B)False
Q4) Which of the following is NOT an example of a high contact service?
A)Retail trade
B)Personal services
C)Business services
D)Auto repair
Q5) What are the five key findings of the report by Duke University and Booz & Hamilton on global offshoring of services?
Q6) Identify some of the prominent differences between service operations and manufacturing operations.Describe the challenges that are unique to service operations and describe some methods to overcome them.
Page 7
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Chapter 6: Process-Flow Analysis
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Sample Questions
Q1) A line of visibility separates the parts of a service that come in direct contact with customers from those that do not.
A)True
B)False
Q2) Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods,flows,and information systems.
A)True
B)False
Q3) Which of the following statements is NOT true about process-flow analysis?
A)Process-flow analysis is dependent on systems thinking.
B)Flowcharts are used to describe and improve the transformation process in a business.
C)Process flows must always be forward,and cannot 'loop back' to previous operations. D)Service blueprinting is another name for a flowchart.
Q4) A process view emphasizes that it is important for a business to function as independent silos.
A)True
B)False
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8
Chapter 7: Lean Thinking and Lean Systems
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) With regards to suppliers,lean systems typically require:
A)Delivery of large lots at frequent intervals
B)Buyer inspection of goods and materials
C)Multiple sources from which to purchase
D)Long-term relationships and commitments
Q2) Why is a uniform load desirable in a lean system?
A)To balance the workload on all work centers
B)To allow for production of safety stock
C)To signal the need for more parts
D)To increase the time for scheduled maintenance
Q3) "Gemba" refers to data collection using the company's information system.
A)True
B)False
Q4) The Japanese term for waste is "gemba."
A)True
B)False
Q5) Kaizen events typically take between 1 to 2 months.
A)True
B)False
Q6) How is the 5 Whys technique used in a lean system?
Page 9
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Chapter 8: Managing Quality
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33 Flashcards
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Sample Questions
Q1) The Baldrige Award criteria emphasize all of the following EXCEPT:
A)Strategic planning
B)Process management
C)Customer focus
D)Zero defects
Q2) The quality cycle:
A)Begins with defining customer needs
B)Is stated as tolerances or minimum and maximum acceptable limits
C)Is used for services,not products
D)Produces control points and inspection techniques
Q3) The reasons for failure of quality improvement efforts include:
A)Managers continue to focus on short-term financial results
B)Managers instinctively blame employees when there is a quality failure
C)Managers interfere with true teamwork
D)a and b
E)a,b,and c
Q4) Scrap and rework are examples of internal failure costs.
A)True
B)False
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Chapter 9: Quality Control and Improvement
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Sample Questions
Q1) Lean is another term for Six Sigma process improvement.
A)True
B)False
Q2) Suppose that a process is in a state of control and we have the following information for a human weights measurement study. Average weight of males in the study = 150 lbs.
Average range of the male weights = 100 lbs.
A<sub>2</sub> = .577
D<sub>3</sub> = 0
D<sub>4</sub> = 2.115
What is the upper control limit for the average (mean)chart?
A)207.7 lbs
B)92.3 lbs
C)361.5 lbs
D)175 lbs
Q3) One of the earliest steps in designing a quality control system is to decide on:
A)The amount of inspection to use
B)Who should do the inspection
C)The type of measurement to be used
D)Training workers to perform inspection on their own work
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Chapter 10: Supply Chain Management
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Sample Questions
Q1) Demand chain management tries to match supply and demand.
A)True
B)False
Q2) The five measures of supply chain performance are:
A)Cost,quality,flexibility,delivery,and time
B)Cost,quality,time,delivery,and reliability
C)Inventory,quality,time,delivery,and flexibility
D)Inventory,cost,quality,time,and delivery
Q3) The flow of materials from upstream nodes into a firm is called:
A)Physical supply
B)Physical distribution
C)Demand management
D)None of the above
Q4) Which of the following is NOT a form of structural change of the supply chain?
A)Forward and backward integration
B)Creating cross-functional teams
C)Major process simplification
D)Outsourcing logistics to a third party
Q5) Describe causes of the bullwhip effect.
Q6) How can a firm design and develop a more resilient supply chain?
Page 12
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Chapter 11: Forecasting
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Sample Questions
Q1) A regression model is an example of which type of forecasting method?
A)Causal
B)Historical analogy
C)Qualitative
D)Life-cycle analogy
Q2) Tracking signal is the ratio between cumulative forecast error and the most recent estimate of mean absolute deviation.
A)True
B)False
Q3) A method of forecasting that best describes the flows from one sector of the economy to another is called:
A)Regression
B)Econometric model
C)Input-output model
D)Simulation model
Q4) Forecasting of demand is always equivalent to forecasting of sales.
A)True
B)False
Q5) Describe each of the five demand components in a time-series (of past demand data).
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Chapter 12: Capacity Planning
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Sample Questions
Q1) One way of leveling a seasonal demand pattern is by developing complementary products or services.
A)True
B)False
Q2) A small capacity cushion:
A)Maximized utilization
B)Is used when capacity is inexpensive
C)Means that the cushion is 0%
D)Is a competitive disadvantage
Q3) Which of the following statements regarding capacity is NOT true?
A)Capacity can be measured in several units such as hours of output,number of units produced,number of customers served,etc.
B)Effective capacity is generally less than the theoretical capacity.
C)Capacity is the maximum output that could be produced over a period of time.
D)The 'maximum output' of a process is not a meaningful measure.
Q4) One option for altering the pattern of demand through aggregate planning is:
A)Using overtime
B)Carrying inventory
C)Subcontracting
D)Pricing
14
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Chapter 13: Scheduling Operations
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26 Flashcards
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Sample Questions
Q1) For services,the most common priority dispatch rule is:
A)Critical ratio
B)Preemptive rule
C)First come,first served
D)Shortest processing time
Q2) The reason(s)for batch scheduling being a complex management problem is/are:
A)Irregular flow of units with many starts and stops
B)Layout of the batch process by machine group or skills into work centers
C)Batches result in inventory or people waiting in queues
D)All of the above
Q3) The Shortest process time (SPT)rule is better at meeting due dates when compared to the Critical Ratio rule.
A)True
B)False
Q4) Use a Gantt chart to schedule the jobs in order 1,2,3 and assume that jobs cannot be split.What is the makespan?
A)12
B)9
C)14
D)3
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Chapter 14: Project Planning and Scheduling
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Sample Questions
Q1) A forward pass of the above network indicates that the early start time of activity 4-5 is:
A)4
B)5
C)3
D)None of the above
Q2) Controlling a project does NOT include:
A)Monitoring costs,time,and performance
B)Adhering to the budget
C)Correcting the plan as necessary
D)None of the above
Q3) The job of the project manager is to:
A)Control all costs
B)Control costs,schedule,and performance of the project
C)Keep within the budget,no matter what
D)All of the above
Q4) A work-breakdown structure is used in the scheduling activity of project management.
A)True
B)False
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Chapter 15: Independent Demand Inventory
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Source URL: https://quizplus.com/quiz/61129
Sample Questions
Q1) A computerized inventory system checks inventory levels at the end of the week and produces suggested orders for the coming week.What kind of system is this?
A)A periodic review system
B)A continuous review system
C)A service level system
D)An ABC inventory system
Q2) If the Economic Order Quantity for an item is 140,what is the average number of cycle inventory units?
A)There are no units in cycle inventory
B)70 units
C)140 units
D)More than 140 units
Q3) Safety stock inventory is:
A)Equivalent to the Economic Order Quantity
B)Providing for inventory that is in transit from one location to another
C)Maintained to absorb uncertainty in,for example,delivery lead time from suppliers
D)All of the above
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Chapter 16: Materials Requirements Planning and ERP
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Sample Questions
Q1) Successful MRP implementation requires:
A)Management support,parts explosion,and adequate computer support
B)Marketing support,master schedule,and bill of materials
C)Management support,accurate data,and adequate computer support
D)None of the above
Q2) The bill of materials:
A)Shows how much inventory is available
B)Is a bill sent to the customer for material ordered
C)Is a list of all materials required to produce a part
D)None of the above
Q3) A Type II MRP system:
A)Only launches orders
B)Has feedback to control capacity
C)Includes planning for personnel and capital
D)Is also known as an Enterprise Resource Planning System
Q4) Type I Material requirements planning systems:
A)Are push production systems
B)Assume infinite capacity while scheduling the jobs in a factory
C)Schedule backward in time starting with the due date of the job
D)All of the above
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