Operations Management
Final Exam Questions
Course Introduction
Operations Management focuses on the efficient and effective processes involved in the production and delivery of goods and services. This course covers key concepts such as process design, supply chain management, inventory control, quality management, and capacity planning. Students learn how to analyze and improve operational systems, make data-driven decisions, and apply quantitative and qualitative methods to optimize performance in various organizations. By mastering these principles, students gain the practical skills necessary to enhance productivity, ensure quality, and contribute to the strategic goals of businesses in a global environment.
Recommended Textbook
Successful Project Management with Microsoft Project 2010 5th Edition by Jack Gido
Available Study Resources on Quizplus
14 Chapters
1226 Verified Questions
1226 Flashcards
Source URL: https://quizplus.com/study-set/455
Page 2
Chapter 1: Project Management Concepts
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/8069
Sample Questions
Q1) A research firm secured $2 million to evaluate the treatment of water in selected countries over the next three years. This is an example of a project.
A)True
B)False
Answer: True
Q2) Costs for resources on a project could include all the following except
A) fees for subcontractors to perform project tasks
B) salaries of people who will work on the project
C) rental of facilities
D) costs for equipment that extends beyond the project time
Answer: D
Q3) All the work involved with clearing a sidewalk after a heavy snow storm is an example of a project's scope.
A)True
B)False
Answer: True
Q4) List examples of three projects.
Answer: Answers will vary.Response includes a deliverable, schedule, and budget.
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Identifying and Selecting Projects
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/8070
Sample Questions
Q1) A request for proposal is required for projects that are completed by an external contractor to an organization.
A)True
B)False
Answer: False
Q2) The success criteria in the project charter indicate the expected benefits of the project including what the expectations are for project success.
A)True
B)False
Answer: True
Q3) A contract might be for a fixed price; the customer will pay the contractor whatever the actual costs are for the materials and the time.
A)True
B)False
Answer: False
Q4) The sponsor designee is the project manager of the project.
A)True
B)False Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Developing Project Proposals
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/8071
Sample Questions
Q1) The schedule can include times for major tasks and key milestones to show sequence and interdependencies of the tasks.
A)True
B)False
Answer: True
Q2) Your company has been supplying a local company with warehouse management. A proposed project requires warehouse management in 15 national locations. This is an example of how the contractor could
A) take on too much risk because they have only worked with a small company.
B) hurt its local reputation by working on projects with other companies.
C) develop its proposal writing skills by bidding on the project.
D) extend its capabilities and expand its business to a larger customer base.
Answer: D
Q3) Specific criteria listed in the RFP should be restated in the proposal to reinforce to the customer that the contractor understands the requirements.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Defining Scope, Quality, Responsibility, and Activity Sequence
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/8072
Sample Questions
Q1) At the beginning of the project it might not be possible to define all of the requirements, work elements, and deliverables at a detailed level.
A)True
B)False
Q2) In many cases, the customer states high-level requirements in the project charter or RFP, but the project team or the contractor may need to collect more information from the customer or end users to further refine the requirements.
A)True
B)False
Q3) A responsibility assignment matrix is used to designate the individuals responsible for accomplishing the work items in the work breakdown structure.
A)True
B)False
Q4) Some activities in a network diagram may be done concurrently. A)True
B)False
Q5) Describe the quality standards that must be included or referenced in the quality plan.
6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Developing the Schedule
Available Study Resources on Quizplus for this Chatper
79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/8073
Sample Questions
Q1) Total Slack is sometimes called
A) drift.
B) ride.
C) float.
D) sink.
Q2) Total slack for the project is the difference between
A) LF time of last activity and the project required completion time.
B) EF time of last activity and the project required completion time.
C) ES time of last activity and the project required completion time.
D) LS time of last activity and the project required completion time.
Q3) People sometimes perform to expectations, their effort will expand to fill the whole number of scheduled days allotted,
A) even if the number of resources assigned to the task is reduced.
B) even if the activity could have been performed in a shorter time.
C) even if part of the time for the task is waiting time.
D) even if the activity could have been performed in a longer time.
Q4) Throughout a project, changes may occur that have an impact on the schedule.
A)True
B)False
Q5) Schedule control involves four steps. List the four steps in order.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Resource Utilization
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/8074
Sample Questions
Q1) When several activities need the same limited resource at the same time, the activities with
A) the least slack have first priority.
B) the longest duration have first priority.
C) the near term have first priority.
D) use the most resources have first priority.
Q2) ________ assist with the complexity of generating a resource-leveled schedule and resource requirements graphs and tables.
A) Project management information systems
B) Formulas and techniques
C) Trial and error techniques
D) Calendaring systems
Q3) Resource utilization charts based on each activity's latest start time are said to be based
A) on availability times.
B) an as-late-as-possible (ALAP) schedule.
C) on an as-soon-as-possible (ASAP) schedule.
D) on a limited schedule plan.
To view all questions and flashcards with answers, click on the resource link above.
8
Chapter 7: Determining Costs, Budget, and Earned Value
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/8075
Sample Questions
Q1) Cumulative actual cost (CAC) should be calculated to compare to the cumulative budgeted cost (CBC).
A)True
B)False
Q2) Materials costs in the project costs estimate are the estimated costs of materials that the project team or contractor
A) want to have in supply in the office.
B) needs even if not for this particular project.
C) needs to purchase for the project.
D) might want to use on the project.
Q3) There are two approaches to establishing the total budgeted cost for each work package:
A) top-down and bottom-up.
B) horizontal and vertical.
C) committed and actual.
D) aggregated and disaggregated.
Q4) It is important to manage the cash flow on a project.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Risk
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/8076
Sample Questions
Q1) ________ is a rating of low, medium, or high based on the expected level of change in completing the project's objective if the risk were to occur during the project.
A) The action trigger
B) The priority order
C) The mitigation plan
D) The degree of impact
Q2) The project team can progressively elaborate and identify new risks as more information is known or becomes clear.
A)True
B)False
Q3) _________ involves identifying, assessing, and responding to project risks in order to minimize the likelihood of occurrence and/or potential impact of adverse events on the accomplishment of the project objective.
A) Risk response
B) Risk management
C) Risk responsibility
D) Risk acceptance and avoidance
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Closing the Project
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/8077
Sample Questions
Q1) What type of knowledge base system should be established by the project organization?
Q2) The system should organize information so that it has complex commands to retrieve information by category or subject of lesson learned or by key words.
A)True
B)False
Q3) During project closing, the project team or contractor should ensure that copies of appropriate project documentation are properly organized, filed, and archived so that A) they can be stored easily.
B) they can be readily retrieved for future use.
C) the files are ready for audit.
D) the project sponsor could review them.
Q4) As part of, or in addition to, the documents in the archive, it can be valuable to create a database of common data elements from past projects in order to analyze and determine if there are trends or correlations that could be helpful in bidding, planning, and/or performing future projects.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: The Project Manager
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/8078
Sample Questions
Q1) During the project life cycle, project managers encounter many occasions to employ their negotiating skills in interactions with the sponsor or customer, the project organization's management, subcontractors, vendors, and end users of the project's end product The subject of negotiations can be contract terms and conditions, obtaining specific resources to staff the project, subcontractor prices, vendor delivery schedules, payment for damages, the cost or schedule impact of changes, customer approval of designs, the need for rework if quality standards were not met, the best approach to resolve a technical performance issue, interpretation of acceptance criteria or test results, approaches to get the project back on track if it is behind schedule and/or over budget, and so forth.
A)True
B)False
Q2) The one thing that you can be sure will happen during a project is A) change.
B) the project plan will remain.
C) the scope of the project will not creep.
D) decisions will stand.
Q3) Describe at least three potential subjects of negotiations in which a project manager would participate for a project.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: The Project Team
Available Study Resources on Quizplus for this Chatper
225 Verified Questions
225 Flashcards
Source URL: https://quizplus.com/quiz/8079
Sample Questions
Q1) To help you effectively manage your time, at the end of each week, identify several (two to five) goals that you wanted to accomplish the past week.
A)True
B)False
Q2) A potential conflict on projects is Priorities where conflict is likely to result when people are assigned to work on several different projects concurrently or when various people need to use a limited resource at the same time.
A)True
B)False
Q3) In the _______ phase of team development, interpersonal conflicts have been resolved.
A) forming
B) norming
C) storming
D) performing
Q4) Effective team members put personal gain above the success of the project.
A)True
B)False
Q5) List some dimensions of diversity:
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Project Communication and Documentation
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/8080
Sample Questions
Q1) When communicating with individuals from other cultures or countries, their customs regarding greetings, gestures, eye contact, and protocol are not important.
A)True B)False
Q2) Good listening skills are important if project team members are to be effective in communicating with one another and with the customer.
A)True B)False
Q3) Written communication should be used mostly to inform, confirm, and request. A)True B)False
Q4) The project manager should practice, practice, practice. A)True B)False
Q5) Verbal correspondence is normally transmitted through e-mail or can be sent hardcopy.
A)True B)False
Q6) List some common barriers to effective listening:
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Project Management Organizational Structures
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/8081
Sample Questions
Q1) __________ can be cost-inefficient both for individual projects and for the company. Each project must pay the salaries of its dedicated project team, even during parts of the project when they are not busy.
A) An autonomous project organizational structure
B) A functional organizational structure
C) A matrix organizational structure
D) A project management office
Q2) __________ reduces duplication and overlap of activities.
A) An autonomous project organizational structure
B) A functional organizational structure
C) A matrix organizational structure
D) A project management office
Q3) A disadvantage of a functional organizational structure is that functional-type organizations can be insular with each component concerned about only its own performance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Project Management Information Systems
Available Study Resources on Quizplus for this Chatper
46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/8068
Sample Questions
Q1) Many project managers today are running multiple projects and tracking significant issues related to those projects and require the capability of project portfolio management.
A)True
B)False
Q2) The degree to which project management information systems support risk management are all the same.
A)True
B)False
Q3) An advantage of a project management information system is the ease of use because they can often be mastered with only a minimal amount of training.
A)True
B)False
Q4) Most project management information systems allow for the customization of the user interface and the reports to suit the particular needs of a project.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16