Operations Management
Final Exam
Course Introduction
Operations Management is a foundational course that explores the principles and practices involved in designing, managing, and improving the processes that produce goods and services within an organization. Students will learn key concepts such as process analysis, capacity planning, inventory management, quality control, supply chain coordination, and lean operations. The course emphasizes analytical tools and strategic decision-making to enhance operational efficiency, customer value, and overall competitiveness. Through case studies and real-world examples, learners will develop the skills needed to address operational challenges in diverse industries.
Recommended Textbook Management 12th Edition by Richard L. Daft
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19 Chapters
3213 Verified Questions
3213 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____.
A) bribery
B) organizing
C) technical skills
D) leading
E) controlling
Answer: D
Q2) Managers, in today's work environment, rely less on _____ and more on _____ leadership.
A) coordination and communication; control and command
B) autocratic; empowering
C) empowerment and innovation; productivity and efficiency
D) effectiveness and efficiency; quality and profit
E) ethics and social responsibility; profit and cost-savings
Answer: B
Q3) The _____ role involves deciding who gets what resources.
Answer: resource allocator
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) The Hawthorne studies resulted in the movement towards scientific management.
A)True
B)False
Answer: False
Q2) _____ focuses on managing the whole organization to deliver quality to customers.
A) Bureaucracy
B) Theory Z
C) Management-by-objective
D) Total quality management
E) Organization-customer relationship
Answer: D
Q3) The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.
A)True
B)False
Answer: True
Q4) The _____ view of management is an integration of the case and universalist viewpoints.
Answer: contingency
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Chapter 3: The Environment and Corporate Culture
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181 Flashcards
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Sample Questions
Q1) Many organizations are adapting to the environment by developing more of a(n) _____ relationship rather than a(n) _____ relationship with competitors.
A) adversarial, partnership
B) partnership, adversarial
C) strategic, competitive
D) competitive, strategic
E) none of these
Answer: B
Q2) Managers today are concerned because technologically speaking, the _____ has given more power to customers and enabled them to directly impact an organization.
Answer: Internet
Q3) Name one of the two dimensions that the categories of culture are based on.
Answer: Responses will be either (1) the extent to which the external environment requires flexibility or stability, or (2) the extent to which a company's strategic focus is internal or external.
Q4) A(n) _____ is when two or more organizations combine to make one organization.
Answer: merger
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5
Chapter 4: Managing in a Global Environment
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178 Flashcards
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Sample Questions
Q1) Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country?
A) Franchising
B) Licensing
C) Market entry strategy
D) Outsourcing
E) Activity
Q2) Which of the following companies place an emphasis on their home countries?
A) Polycentric
B) Geocentric
C) Ethnocentric
D) Global
E) Regiocentric
Q3) Direct investing means that the company is involved in managing the productive assets, which distinguishes it from other entry strategies that permit less managerial control.
A)True
B)False
Q4) List three examples of a country's infrastructure.
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Chapter 5: Managing Ethics and Social Responsibility
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) The moral rights approach that deals with performing experimental treatment on unconscience trauma patient is the:
A) right of free consent.
B) right to privacy.
C) right of freedom of conscience.
D) right of free speech.
E) right of due process.
Q2) What type of a stakeholder would a nature conservation group be for a paper manufacturing company?
A) Supplier
B) Competitor
C) Employee
D) Special interest group
E) None of these
Q3) Compensatory justice argues that an employees compensation should be based on individual performance.
A)True
B)False
Q4) The _____ is an individual responsible for making an ethical choice.
Q5) List three examples of primary stakeholders.
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Chapter 6: Managing Start Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) If a small business owner enjoys the chance to balance work and personal life, he would be considered a(n) _____.
A) idealist
B) optimizer
C) hard worker
D) juggler
E) sustainer
Q2) A domain name gives a company an address on the Web and a unique identity.
A)True
B)False
Q3) Which of the following are high-energy people who enjoy handling every detail of their own businesses?
A) Jugglers
B) Idealists
C) Sustainers
D) Optimizers
E) Hard workers
Q4) Entrepreneurship and small business in the United States is an engine for _____ and _____.
Q5) The majority of the incubators are operated by _____.
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) The planning process starts with:
A) a formal mission that defines the organization's purpose.
B) tactical planning.
C) strategic planning.
D) operational planning.
E) controlling performance.
Q2) Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of _____ goals.
A) operational
B) tactical
C) strategic
D) lower-level
E) top-level
Q3) Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.
A)True
B)False
Q4) Managers believe that they are better oriented toward goal achievement when _____ is used.
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Chapter 8: Strategy Formulation and Execution
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) A(n) _____ strategy seeks to achieve both global integration and national responsiveness.
Q2) Top managers and chief executives have the final responsibility for strategic planning.
A)True
B)False
Q3) Unrelated diversification occurs when an organization expands into a totally new line of business.
A)True
B)False
Q4) Classy Clay has extremely creative employees who, in the opinion of the organization, keep the company ahead of the competition. The creativity of these employees would be classified as a(n) _____.
A) internal weakness
B) external opportunity
C) external strength
D) internal strength
E) neutral factor
Q5) The question What business are we in? concerns the _____ strategy.
Q6) Briefly describe the tools for putting strategy into action.
Page 10
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) _____ is the willingness to undertake risk with the opportunity of gaining an increased payoff.
Q2) People with a(n) _____ style usually are concerned with the personal development of others and may make decisions that help others achieve their goals.
A) classical
B) analytic
C) logical
D) behavioral
E) conceptual
Q3) Briefly describe the four major personal decision styles.
Q4) The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called _____.
Q5) Intuition is a quick apprehension of a decision situation based on past experience but without conscious thought.
A)True
B)False
Q6) A(n) _____ is assigned the role of challenging the assumptions and assertions made by the group.
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) A project manager is a person responsible for coordinating the activities of several departments for the completion of a specific project.
A)True B)False
Q2) A rigid, vertical structure in an uncertain environment prevents the organization form adapting to change.
A)True B)False
Q3) Reengineering is the outcome of information and cooperation.
A)True B)False
Q4) The _____ structure occurs when departments are grouped together based on organizational outputs.
Q5) _____ is the process managers use to transfer authority and responsibility to positions below them in the hierarchy.
Q6) _____ is the radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
Q7) Briefly explain the concept of line and staff departments and authority.
Page 12
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Chapter 11: Managing Change and Innovation
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .
Q2) An example of an organizational would be:
A) the switch to a new production method.
B) the decision to offer a new product line.
C) the introductions of a new pay for performance system.
D) all of these.
E) the switch to a new production method or the decision to offer a new product line.
Q3) _____ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.
Q4) The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .
Q5) A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called _____ .
Q6) Describe the three innovative strategies for new products and technologies.
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Chapter 12: Managing Human Resource
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181 Flashcards
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Sample Questions
Q1) A recruiting approach that gives applicants all pertinent and realistic information about the job and the organization is called a(n) _____.
Q2) Rock Bottom, Inc. (RBI) has a relatively high turnover rate among its new employees. Recently, the human resource department conducted a series of interviews with employees who were choosing to leave RBI after a short period of time. It was concluded that unmet expectations were the primary reason these people were leaving so soon. RBI can begin to solve this problem by emphasizing:
A) external recruiting.
B) affirmative action.
C) better training and development.
D) the use of realistic job previews.
E) employment-at-will.
Q3) While interviews are _____, they are generally _____ predictors of subsequent job performance.
A) rarely used, not valid
B) widely used, not valid
C) rarely used, excellent
D) widely used, valid
E) painful, excellent
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Page 14
Chapter 13: Managing Diversity
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Sample Questions
Q1) Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women.
A)True
B)False
Q2) In a recent survey, 37 percent of highly qualified women report that they voluntarily left or "opted-out" of the workforce at some point in their careers.
A)True B)False
Q3) The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.
A)True
B)False
Q4) A culture that accepts only one way of doing things and one set of values and beliefs is called a(n) _____.
Q5) _____ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
Q6) List the five categories or forms of sexual harassment.
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Page 15
Chapter 14: Understanding Individual Behavior
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Organizations don't want to lose talented, highly skilled workers, so they try to create an atmosphere of job satisfaction.
A)True
B)False
Q2) Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.
A)True
B)False
Q3) The last step in getting organized is to empty your head.
A)True
B)False
Q4) Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.
A)True
B)False
Q5) Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ______.
Q6) What are the four components of emotional intelligence? Explain.
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Chapter 15: Leadership
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) Which type of leader clarifies the role and task requirements of subordinates?
A) Transactional
B) Charismatic
C) Transformational
D) Supportive
E) Team
Q2) Situational theory model focuses a great deal on the characteristics of followers, not those of the situation.
A)True
B)False
Q3) All of the following are leadership qualities EXCEPT:
A) visionary.
B) innovative.
C) promotes change.
D) structured.
E) nurtures.
Q4) Effective leaders develop networks of allies; people who can help the leader accomplish his or her goals.
A)True
B)False
Page 17
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Chapter 16: Motivating Employees
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Sample Questions
Q1) Donovan understands that perceived inequity creates tensions within individuals that motivate them to bring equity back into balance, and one of his production supervisors feels that she is underpaid. Which of the following is not a common method for reducing perceived inequity?
A) Change in his inputs to the organization
B) Change his outcomes from the organization
C) Distort his perception
D) Leave the job for a new one
E) All are common methods
Q2) _____ are high-level needs and include achievement, recognition, responsibility, and opportunity for growth.
Q3) _____ combines a series of tasks into one new, broader job.
Q4) Punishment is the imposition of an unpleasant outcome following undesirable behavior.
A)True
B)False
Q5) _____ theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.
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Chapter 17: Managing Communication
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) The four primary skills for communicating in a crisis include all of the following EXCEPT:
A) staying calm.
B) being visible.
C) getting the awful truth out.
D) communicating a vision for the future.
E) all of these are skills for communicating in a crisis.
Q2) When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:
A) listening.
B) nonverbal communication.
C) empathizing.
D) direct communication.
E) nuance communication.
Q3) Describe the three categories of horizontal communication.
Q4) Impersonal written media, including flyers and bulletins, are the lowest in channel richness.
A)True
B)False
Page 19
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Chapter 18: Leading Teams
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Sample Questions
Q1) Negotiation is the process of using a third party to settle a dispute.
A)True
B)False
Q2) A functional team is also referred to as a(n) _____.
A) command team
B) task force
C) special purpose team
D) horizontal team
E) interorganizational team
Q3) The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.
A) high, high
B) high, low
C) low, high
D) low, low
E) low, medium
Q4) What are the three key components of the author's definition of a team?
Q5) Describe the three types of formal teams.
Q6) What are self-directed teams? Briefly discuss three characteristics or elements of self-directed teams.
Page 20
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Chapter 19: Managing Quality and Performance
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170 Flashcards
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Sample Questions
Q1) Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?
A) A liquidity ratio
B) An activity ratio
C) Return on total assets
D) A current ratio
E) Profit margin on sales
Q2) To reduce the organization's cycle time is to reduce the number of:
A) of committees in the organization.
B) layers of management.
C) steps in an organizational process.
D) staff employees in the organization.
E) none of these.
Q3) List the four major perspectives of a balanced scorecard.
Q4) The systematic process through which managers regulate organizational activities is known as _____.
Q5) Open-book management ties employee rewards to the company's overall success. A)True B)False
Page 21
Q6) Describe the difference between a balance sheet and an income statement.
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