Operations Management Exam Preparation Guide
Course Introduction
Operations Management explores the principles and practices essential to the efficient production of goods and services in both manufacturing and service industries. This course covers key topics such as process analysis, capacity planning, inventory management, quality control, supply chain management, and lean operations. Students learn how to analyze and improve operational processes, make data-driven decisions, and apply quantitative and qualitative methods to real-world scenarios. Emphasizing both strategic and tactical aspects, the course equips learners with the skills needed to optimize resources, enhance productivity, and contribute to organizational effectiveness.
Recommended Textbook
Enterprise Resource Planning 3rd Edition by Bret Wagner
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8 Chapters
389 Verified Questions
389 Flashcards
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Page 2
Chapter 1: Business Functions and Business Processes
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Information systems that are designed so functional areas share data are called integrated information systems.
A)True
B)False
Answer: True
Q2) Historically,businesses have had organizational structures that separated the functional areas,but business schools have not been organized like that.
A)True
B)False
Answer: False
Q3) The business process of Cash Flow Management is handled under the Accounting and Finance functional area of operation.
A)True
B)False
Answer: True
Q4) Information systems designed so that functional areas share data are called
Answer: integrated information systems integrated IS
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Chapter 2: The Development of Enterprise Resource Planning Systems
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) Scalability refers to a piece of equipment's capacity being exceeded and that capacity being expanded by adding new hardware.
A)True
B)False
Answer: True
Q2) The most current version of SAP's software is known as R/3.
A)True
B)False
Answer: False
Q3) The observation that the number of transistors built onto a computer chip doubles every 18 months is known as:
A) Moore's Law
B) Gate's Prophesy
C) Doubleting
D) Acceleration
Answer: A
Q4) Old systems are known as ____________________.
Answer: legacy systems
Q5) SAP is the abbreviation for ____________________.
Answer: Systems Analysis and Program Development
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Chapter 3: Marketing Information Systems and the Sales Order Process
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) Describe the problems with Fitter Snacker's accounting and invoicing.
Answer: Invoicing the customer is problematic as well.Three times a week,sales clerks send the Accounting department the disk containing the sales order data for customer invoices.The Accounting department loads the data into the PC-based accounting program; then clerks manually make adjustments for partial shipments and any other changes that occurred during the order process.Sometimes order corrections are delayed and don't catch up to the invoicing process,and then invoice delays or inaccurate invoices occur.If the completed invoice is waiting to be mailed when the warehouse notifies Accounting of a partial shipment,then a new invoice must be prepared.In any case,an invoice is eventually sent to the customer,separate from the shipment.
Q2) An inquiry in the SAP ERP system occurs in the Delivery step of the Sales and Distribution cycle.
A)True
B)False Answer: False
Q3) Pricing cannot be set or configured in the SAP ERP system.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Production and Supply Chain Management Information Systems
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) The production plan at Fitter Snacker calls for 4,134 cases of snack bars in January.If there are 22 days in the month,how many cases of snack bars should be produced in a 4-day week?
A) 188
B) 752
C) 940
D) 1034
Q2) What is the maximum number of cases they can produce in the month if they schedule workers for overtime on weekdays and Saturdays?
A) 7,666
B) 9,199
C) 9,582
D) 10,249
Q3) Make to order items are produced to fill customer's requests.
A)True
B)False
Q4) Describe Fitter Snacker's communication problems with regard to the production process.
Q5) Describe the measurements of success with Supply Chain Management.
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Chapter 5: Accounting in ERP Systems
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68 Flashcards
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Sample Questions
Q1) An income statement shows a company's profit or loss in a period.
A)True
B)False
Q2) In an ERP system,data does not flow from one module to another.
A)True
B)False
Q3) List ways in which an ERP system can prevent or minimize fraud in a company.
Q4) Tolerance groups allow for limiting the authority of employees over certain amounts of transactions.
A)True
B)False
Q5) When a company has an ERP system the general ledger is maintained by the ERP system.
A)True
B)False
Q6) ____ are often allocated based on total machine hours or total labor hours.
A) Direct costs
B) Plant costs
C) Overhead costs
D) Manmade costs
Page 7
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Chapter 6: Human Resources Processes With ERP
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29 Flashcards
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Sample Questions
Q1) ____ are skills or abilities associated with a position,while ____ are skills or abilities associated with a specific employee.
A) Qualifications, requirements
B) Requirements, qualifications
C) Duties, tasks
D) Tasks, duties
Q2) What are the differences between requirements and qualifications?
Q3) An outgrowth of the ____ (referenced in Chapter 5)is that companies must account for the expected costs that occur as a result of long-term incentives such as the exercising of stock options.
A) Income Statement
B) Balance Sheet
C) Consolidated statements
D) Sarbanes-Oxley Act
Q4) To record employee working times,SAP ERP uses ____.
A) Punched cards
B) RFIDs
C) CATS (cross application time sheets)
D) Multiple databases
Q5) What is management by objectives (MBO)?
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Chapter 7: Process Modeling, process Improvement, and ERP Implementation
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Sample Questions
Q1) In value analysis,which of the following activities should be eliminated?
A) Real value
B) Business value
C) No value
Q2) An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment.
A)True
B)False
Q3) The term process mapping is used interchangeably with flowcharting.
A)True
B)False
Q4) In value analysis,which of the following activities is defined as value for which the customer is willing to pay?
A) Real value
B) Business value
C) No value
Q5) Discuss the SAP system landscape for implementation.Why is it important to keep the systems separate?
Q6) Why and in what circumstances,are workflow tools useful?
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Chapter 8: ERP and Electronic Commerce
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Sample Questions
Q1) Microsoft and SAP have been working on a software product,____________________,intended to let companies access SAP through the familiar MS Office interface.
Q2) What is buying and selling between two companies over the World Wide Web?
A) Bartering-to-Bartering e-commerce
B) Business-to-Consumer e-commerce
C) Business-to-Brokers e-commerce
D) Business-to-Business e-commerce
E) None of the above
Q3) ______________________________ measure the state of the organization.
Q4) ____________________,a mark-up language of the Internet,allows users to define tags.
Q5) What is Microsoft's ERP package?
A) Dynamics
B) Office ERP
C) Excel ERP
D) MS ERP
Q6) A slight change in the number of products sold at stores can be amplified by traditional supply chain planning processes,causing large fluctuations in demand throughout the supply chain,a phenonmenon known as the
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