Operations Management Exam Preparation Guide
Course Introduction
Operations Management is a comprehensive course that explores the principles, strategies, and techniques used to design, operate, and improve business processes within manufacturing and service organizations. Students will learn about key topics such as process analysis, capacity planning, inventory management, quality control, supply chain management, and lean operations. The course emphasizes both quantitative and qualitative decision-making skills, equipping learners to optimize resource use, enhance productivity, and achieve sustainable competitive advantage in dynamic marketplaces. Case studies and real-world examples are integrated to illustrate the practical application of operations management concepts.
Recommended Textbook
Successful Project Management 6th Edition by Jack Gido
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13 Chapters
1197 Verified Questions
1197 Flashcards
Source URL: https://quizplus.com/study-set/3621
Page 2
Chapter 1: Project Management Concepts
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79 Verified Questions
79 Flashcards
Source URL: https://quizplus.com/quiz/71896
Sample Questions
Q1) A project objective is the tangible end product that the project team must produce or deliver.
A)True
B)False
Answer: True
Q2) Determining the market for a product for a gain of 5% market share within 18 months and $20,000 budget.This is an example of a project objective.
A)True
B)False
Answer: True
Q3) The project scope document should include a list of deliverables and associated acceptance criteria.
A)True
B)False
Answer: True
Q4) Projects are constrained only by the scope, schedule, and budget.
A)True
B)False
Answer: False
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Chapter 2: Identifying and Selecting Projects
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/71897
Sample Questions
Q1) The acceptance criteria describe the criteria necessary for the sponsor to approve the deliverables.
A)True
B)False
Answer: True
Q2) Disadvantages for doing a project may have a positive impact on an organization.
A)True
B)False Answer: True
Q3) Part of preparing a request for proposal is soliciting the request to potential bidders on the project.
A)True
B)False Answer: True
Q4) The RFP must include the customer requirements and the name of the sponsor's designee
A)True
B)False Answer: False
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Chapter 3: Developing Project Proposals
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/71898
Sample Questions
Q1) Always put the client first.
A)True
B)False
Answer: True
Q2) Describe the differences between a complex proposal and a simplified proposal.
Answer: Responses will vary.They should contain a description of a complex project proposal and a simplified project proposal.All the minimum parts of a simplified project proposal are included in a complex project proposal, but not all complex project proposal sections are included in a simplified project proposal. A complex project proposal may contain hundreds of pages with charts, graphs, and tables to display the technical, management, and cost sections.The complex proposal may be in sections or volumes for organization.A simplified project proposal will include at a minimum a statement of the customer's need, assumptions, project scope, deliverables, schedule, price, risks, and expected benefits.
Q3) A specific proposed solution should be suggested for the customer's need.
A)True
B)False
Answer: False
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Chapter 4: Defining Scope, Quality, Responsibility, and Activity Sequence
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/71899
Sample Questions
Q1) The WBS should be decomposed to a level that identifies individual work packages for
A)each person that planned the project.
B)each resource assigned to the project.
C)the level of detail specified by the customer.
D)each specific deliverable listed in the project scope document.
Q2) Describe the quality standards that must be included or referenced in the quality plan.
Q3) The project objective is usually defined in terms of the
A)all the constraints for the project.
B)end product or deliverable, schedule, and budget.
C)initiating, planning, executing, and controlling.
D)project scope.
Q4) The contractor or project team needs to gain agreement from on the project scope document.
A)the sponsor or customer
B)all the stakeholders
C)only the contractor's chief financial officer
D)only the subcontractors
6
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Chapter 5: Developing the Schedule
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86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/71900
Sample Questions
Q1) Having the person who will be responsible for performing a specific activity estimate the duration for that activity from that person and that may be introduced by having one person estimate the durations for all of the activities.
A)takes more effort, creates a problem
B)gives the status of the project, sets best practices
C)generates a commitment , avoids any bias
D)elevates the placement perception, creates errors
Q2) As a part of the Scrum technique in agile project management, a sprint is usually one to four
A)days.
B)minutes.
C)weeks.
D)months.
Q3) Calculate the earliest finish for Task B if its predecessor, Task A, finishes on day 3 and the duration of Task B is 2 days.
A)day 5
B)day 3
C)day 1
D)Cannot be calculated based upon information given.
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Page 7
Chapter 6: Resource Utilization
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/71901
Sample Questions
Q1) Resource-limited scheduling is a method for
A)developing a schedule that attempts to minimize the fluctuations in requirements for resources.
B)making sure all the resources do the same amount of work.
C)making sure every task has the same number of resources.
D)developing the shortest schedule when the number or amount of available resources is fixed and cannot be exceeded.
Q2) Resource utilization charts based on each activity's latest start time are said to be based
A)on availability times.
B)an as-late-as-possible ALAP) schedule.
C)on an as-soon-as-possible ASAP) schedule.
D)on a limited schedule plan.
Q3) The statement, "Network diagrams illustrate the technical constraints among activities," means the activities are constrained because
A)each of the activities are independent from the other activities.
B)one activity cannot be started until the predecessors are finished.
C)the activities use different resources to be completed.
D)some activities use the same resources that may not be available.
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Page 8
Chapter 7: Determining Costs, Budget, and Earned Value
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69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/71902
Sample Questions
Q1) Which of the following is not a way to reduce the costs of activities:
A)reduce the scope or requirements.
B)substitute less expensive materials.
C)assign a person with less expertise or less experience to perform or help with the activity.
D)increase productivity through improved methods or technology.
Q2) Contingency costs in the project costs estimate, also referred to as , are to cover unexpected situations that may come up during the project, such as items that may have been overlooked when the initial project scope was defined, activities that may have to be redone because they may not work the first time redesigns), or a high probability or high impact risk that may occur.
A)auxiliary funds
B)withholding
C)reserves
D)capital funds
Q3) Large projects would have charge codes for the work package numbers to
A)have a place for other projects to charge expenses.
B)determine how the actual costs compare to the planned costs.
C)have resources be able to determine what tasks they should complete.
D)allow for cutting of the budget for the activities if need to cut the budget.
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Chapter 8: Managing Risk
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Establishing risk categories may help to identify and evaluate risks.List some categories to help identify risks.
Q2) is a rating of low, medium, or high based upon the expected probability of a risk occurring during the project.
A)The action trigger
B)The priority order
C)The mitigation plan
D)The likelihood of occurrence
Q3) Project prices and budgets should include to pay for additional costs associated with implementing response plans.
A)a padded budget
B)a contingency or management reserve
C)expenses for other charges in the office to help
D)extra overhead
Q4) A risk is an uncertain event that, if it occurs,
A)must be accepted.
B)can jeopardize accomplishing the project objective.
C)must be avoided.
D)helps to achieve the project objective.
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Chapter 9: Closing the Project
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/71904
Sample Questions
Q1) The project manager should prepare a written performance evaluation of each member of the project team that mentions how each has
A)made mistakes in the problem and how much that mistake cost the organization.
B)expanded her or his knowledge as a result of the project assignment and identifies areas she or he needs to develop further.
C)interacted with other team members, especially where conflict has caused problems for reaching the final goals of the project.
D)contributed to the project with a list of activities and the time on each and an analysis of what was done Incorrectly on each activity.
Q2) Projects also can be terminated by the sponsor or customer due to a project return on investment increase.
A)True
B)False
Q3) There may be circumstances that require a project to be terminated before it is completed.
A)True
B)False
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11
Chapter 10: The Project Manager
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/71905
Sample Questions
Q1) Despite the best laid plans, changes will still occur.
A)True
B)False
Q2) Volunteer -- contribute to the community or a specific cause and try your hand at developing leadership skills -- to develop the skills necessary to be an effective project manager.
A)True
B)False
Q3) Generally, the in the project that changes are identified, the their effect on accomplishing the project objective.
A)later, greater
B)later, lesser
C)earlier, greater
D)earlier, more severe
Q4) Read -- subscribe to journals or look up articles related to the skills you want to develop -- to develop the skills necessary to be an effective project manager.
A)True
B)False
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Page 12
Chapter 11: The Project Team
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225 Verified Questions
225 Flashcards
Source URL: https://quizplus.com/quiz/71906
Sample Questions
Q1) In the stage of team development, members depend on the project manager to provide direction and structure.
A)forming
B)norming
C)storming
D)performing
Q2) It is important for team members or the project manager to communicate information to the customer.
A)True
B)False
Q3) Team members can also do things to support valuing diversity and the contributions of all team members.
A)True
B)False
Q4) The project team can initiate social events to celebrate project events, such as reaching a critical milestone.
A)True
B)False
Q5) List examples of situations that provide an opportunity for unethical behavior:
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Chapter 12: Project Communication and Documentation
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/71907
Sample Questions
Q1) Written reports are verbal reports in communicating information about a project. A)just as important as B)not as important as C)more important than D)less effective than
Q2) The project manager should turn off his or her cell phone and other distractions.
A)True
B)False
Q3) When communicating verbally, a person must be careful not to use remarks, words, or phrases that can be construed to be sexist, racist, prejudicial, or offensive.
A)True
B)False
Q4) Verbal communication should be straightforward and unambiguous.
A)True
B)False
Q5) Build interest in your presentation.
A)True
B)False
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Chapter 13: Project Management Organizational Structures
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65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/71908
Sample Questions
Q1) provides checks-and-balances and a fast response upon problem identification because it has both a horizontal project) and a vertical functional) path for the flow of information.
A)An autonomous project organizational structure
B)A functional organizational structure
C)A matrix organizational structure
D)A project management office
Q2) Companies with are in the projects business; they do not produce standard products.
A)an autonomous project organizational structure
B)a functional organizational structure
C)a matrix organizational structure
D)a project management office
Q3) is typically used in businesses that primarily sell and produce standard products.For example, a company that manufactures and sells video recorders.
A)An autonomous project organizational structure
B)A functional organizational structure
C)A matrix organizational structure
D)A project management office
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Page 15