Operations Management
Chapter Exam Questions
Course Introduction
Operations Management explores the principles and practices involved in the efficient production of goods and services. The course covers key topics such as process design, supply chain management, quality control, inventory systems, and capacity planning.
Students will learn how organizations use various strategies and tools to optimize performance, reduce costs, and enhance customer satisfaction. Through case studies and practical applications, participants will develop analytical and problem-solving skills essential for addressing operational challenges in a dynamic business environment.
Recommended Textbook
Decision Support and Business Intelligence Systems 9th Edition by Efraim Turban
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Page 2
Chapter 1: Decision Support Systems and Business Intelligence
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Q1) A ________ is a system in which human participants and/or machines perform a business process,using information,technology,and other resources,to produce products and/or services for internal or external customers.
Answer: work system
Q2) Distinguish between structured and unstructured problems. Answer: Unstructured problems are fuzzy,complex problems in which all of the factors are not typically known.There is no cut-and-dry solution to the problem.Structured problems are routine and repetitive for which standard solutions exist.
Q3) Mintzberg's (1980)classic study of top managers suggests that managers perform ten major roles that can be classified into three major categories.Each of the following is one of those major categories except:
A) relational
B) interpersonal
C) decisional
D) informational
Answer: A
Q4) ________ defines long-range goals and policies for resource allocation.
Answer: Strategic planning
3
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Chapter 2: Decision Making, Systems, Modeling, and Support
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Q1) A ________ is a model that prescribes how a system should operate.
Answer: normative model
Q2) Personality temperament tests are often used to determine decision styles.
A)True
B)False
Answer: True
Q3) A ________ can help a decision maker sketch out the important qualitative factors and their causal relationships in a messy decision-making situation.
A) mathematical map
B) cognitive map
C) qualitative map
D) narrative map
Answer: B
Q4) "Humans are economic beings whose objective is to maximize the attainment of goals" is one of the assumptions of rational decision makers.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Decision Support Systems Concepts,
Methodologies, and Technologies:
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Q1) A(n)________ subsystem includes a database that contains relevant data for the situation and is managed by software called the database management system.
Answer: Data management
Q2) Planned models are used mainly by middle management to assist in allocating and controlling the organization's resources.
A)True
B)False
Answer: False
Q3) A key component of DSS is the ability to visualize the results.For example,it is important for executives to visualize the results of modifying assumptions.
A)True
B)False
Answer: False
Q4) ________ models are used to support the day-to-day working activities of the organization.Typical decisions involve e-commerce transaction acceptance,approval of personal loans by a bank,production scheduling,inventory control,maintenance planning and scheduling,and quality control.
Answer: Operational
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Chapter 4: Modeling and Analysis
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Q1) Models,like data,must be managed to maintain their applicability,and thus their integrity.
A)True
B)False
Q2) E-commerce has created an immense need for ________ and an abundance of available information for performing it.
A) nonlinear programming
B) forecasting
C) auction models
D) queuing
Q3) A(n)________ is a model based management system constructed in an object-oriented environment.
Q4) Today's management systems are designed to help managers attain simultaneous,but at times,conflicting goals.
A)True
B)False
Q5) Distinguish between a static model and a dynamic model.
Q6) ________ conveniently organize information and knowledge in a systematic,tabular manner to prepare it for analysis.
Page 6
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Chapter 5: Data Mining for Business Intelligence
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Q1) List and briefly describe three of the major types of patterns that data mining attempts to identify.
Q2) Cross-Industry Standard Process for Data Mining,or CRISP-DM,is one of the most popular nonproprietary standard methodologies for data mining.
A)True
B)False
Q3) Predictive analysis uses sophisticated algorithms that can be designed to sift through data and identify ________.
A) patterns of behavior B) outlier C) average statistics D) minimum and maximum statistics
Q4) The ________ algorithm is the most commonly used algorithm to discover association rules.
Q5) The first step in the data mining process is to understand the relevant data from the available databases. A)True B)False
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Chapter 6: Artificial Neural Networks for Data Mining
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Q1) When information is processed,many of the processing elements of neural network perform their computations at the same time,which is called ________ processing.
Q2) Implementation of an ANN often requires interfaces with other computer-based information systems and user training.
A)True
B)False
Q3) Because of their ability to capture and represent highly complex relationships,a new and prosperous area of application for neural networks is in the field of ________.
A) health care and medicine
B) transportation and distribution
C) security
D) financial planning
Q4) Which of the following is a trait of an artificial neural network?
A) Fault tolerance
B) Duplicate cell
C) Self-repaired
D) Memory less
Q5) Explain supervised and unsupervised learning modes of neural networks.
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Chapter 7: Text and Web Mining
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Q1) ________ mining is the process of extracting useful information from the links embedded in Web documents.
Q2) ________ is the grouping of similar documents without having a predefined set of categories.
Q3) In linguistics,a(n)________ is a large and structured set of texts prepared for the purpose of conducting knowledge discovery.
Q4) Web pages consisting of unstructured textual data coded in HTML or XML,hyperlink information,and logs of visitors' interactions provide rich data for effective and efficient knowledge discovery:
A)True
B)False
Q5) The main categories of knowledge extraction methods are recall,search,and signaling.
A)True
B)False
Q6) Describe a marketing application of text mining.
Q7) In the text mining process,the output of task two is a flat file called a ________ where the cells are populated with the term frequencies.
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Chapter 8: Data Warehousing
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Q1) There are five levels of metadata management maturity that can be used to describe where an organization is in terms of how and how well it utilizes its metadata.
A)True
B)False
Q2) An operational data store (ODS)provides a fairly recent form of a customer information file (CIF),which is often used as an interim staging area for a data warehouse.
A)True
B)False
Q3) A star schema contains a central ________ surrounded by several dimension s.
A) database
B) fact
C) data tree
D) data
Q4) A(n)________ contains the attributes needed to perform decision analysis,descriptive attributes used for query reporting,and foreign keys to link to dimension s.
Q5) The ________ is a scaled-down version of the data warehouse that centers on the requests of a specific department,such as marketing or sales.
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Chapter 9: Business Performance Management
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Q1) Six Sigma and Lean Production both deal with ________.
Q2) The term business performance management (BPM)refers to the business processes,methodologies,metrics,and technologies used by enterprises to measure,monitor,and manage business performance.
A)True
B)False
Q3) Describe the series of three steps in the discovery-driven planning (DDP).
Q4) Saxon Group's benchmarking results indicate that best practice organizations:
A) focus on competition instead of on cause-and-effect relationships between tactics and objectives.
B) develop better predictions or plans.
C) are far better equipped to quickly identify changes or problems, diagnose the root causes, and take corrective action.
D) are historic and internally focused.
Q5) An effective diagnostic control system encourages ________.
A) management by exception
B) strict rules
C) democratic rules
D) elite rules
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Chapter 10: Collaborative Computer-Supported Technologies
and
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Q1) Collaborators can work together on the same document,spreadsheet,or graphics using the screen sharing software.
A)True
B)False
Q2) Lotus Notes provides online ________ capabilities through Web conferencing on demand.
A) collaboration
B) cooperation
C) partnership
D) teamwork
Q3) The advancement of Web-based systems such as <i>webex.com</i> and <i>gotomeetings.com</i> opens the door for improved electronically supported virtual meetings.
A)True
B)False
Q4) The success of a GSS depends mostly on its ________.
Q5) A ________ is a piece of server software available in a Web site that allows users to freely create and edit Web page content.
Q6) List and describe the three categories in Groupware products.
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Chapter 11: Knowledge Management
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Q1) Tacit knowledge is:
A) easy to explain.
B) easy to apply.
C) easy to document.
D) none of the above.
Q2) ________ systems allow users to access needed documents,generally via a Web browser over a corporate intranet.
Q3) The purpose of building a knowledge management system (KMS)is to maintain a well-informed,productive workforce and to help large organizations provide a consistent level of customer service.
A)True
B)False
Q4) ________ are the activities and methods that the most effective organizations use to operate and manage various functions.
Q5) The process approach attempts to ________ organizational knowledge through formalized controls,processes,and technologies.
Q6) Describe the role of the CKO.
Q7) Describe the knowledge management system cycle steps.
Q8) What is a community of practice?
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Chapter 12: Artificial Intelligence and Expert Systems
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Q1) ________ express belief in an event,fact,or hypothesis based on the expert's assessment and can be represented by values ranging from 0 to 100.
Q2) The explanation subsystem of an expert system cannot trace responsibility for conclusions to their sources and cannot explain the expert system behavior interactively.
A)True
B)False
Q3) All of the following are benefits of ES except:
A) Reduced downtime
B) Capture of scarce expertise
C) Work well within wide domains of knowledge.
D) Elimination of the need for expensive equipment
Q4) ________ are intuitive knowledge,or rules of thumb,learned from experience.
Q5) Inference rules,or procedural rules,offer advice on how to solve a problem,given that certain facts are known.
A)True
B)False
Q6) The process of eliciting knowledge is called ________.
Q7) Describe abilities that are signs of intelligence.
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Chapter 13: Advanced Intelligent Systems
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Q1) A genetic algorithm represents its candidate solutions as strings of genes called ________ and measures their viability with a fitness function.
Q2) Describe case-based reasoning.What type of leaning is it?
Q3) According to the Simplified Taxonomy of Machine Learning,all of the following are types of learning except:
A) Supervised learning
B) Reinforcement learning
C) Unreiforced learning
D) Unsupervised learning
Q4) Which of the following is not a method of machine learning?
A) Genetic algorithms
B) Generic algorithms
C) Neural computing
D) Case-based reasoning
Q5) Interactivity is the most important characteristic of intelligent agents,making them capable of acting on their own or of being empowered.
A)True
B)False
Q6) Fuzzy sets use a spectrum of possible values called ________.
Page 15
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Chapter 14: Management Support Systems: Emerging
Trends and Impacts
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Q1) Cloud computing is an important initiative for a BI professional to watch even though concerns have been raised about cloud computing,including loss of control and privacy,legal liabilities,cross-border political issues,and so on.
A)True
B)False
Q2) What are some of the potential positive and negative impacts of MSS on managers' jobs?
Q3) Gillette has used RFID to determine whether stores have stocked their shelves with particular items for a particular promotion.They found that in those stores that used RFID to move a product from the backroom to the shelf before a promotion started,sales were ________ than those that did not move the product in a timely manner.
A) 8 percent higher
B) 18 percent higher
C) 28 percent higher
D) 48 percent higher
Q4) Privacy is the right to be left alone and the right to be free from ________ personal intrusions.
Q5) What is privacy? Why is it difficult to enforce privacy regulations?
Page 16
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