Operations and Supply Chain Management
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Course Introduction
Operations and Supply Chain Management examines the strategies and processes involved in the efficient production and delivery of goods and services. The course explores key concepts such as process analysis, quality management, inventory control, logistics, and supply chain design. It emphasizes the integration of operations with other business functions to achieve organizational goals and enhance customer value. Through case studies and practical applications, students learn to analyze, design, and improve operations and supply chains in both manufacturing and service environments, preparing them to address challenges in a globalized market.
Recommended Textbook Enterprise Systems for Management 2nd Edition by Luvai Motiwalla
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Page 2
Chapter 1: Introduction to Enterprise Systems for Management
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Q1) It is generally easier for an organization to modify the ERP software to fit their existing business processes.
A)True
B)False
Answer: False
Q2) On corporate intranets, ERP functionality is delivered using no internet-based protocols.
A)True
B)False
Answer: False
Q3) List and briefly discuss three problems with ERP systems.
Answer: Well, one major problem is with the high cost of implementing an ERP system. Not only are they expensive to install, but they are expensive to maintain with all of the frequent upgrades. They are also extremely complex since they attempt to integrate all the processes across the entire organization which could entail globalization complexities too. It is often the case that end users do not like these systems since they entail many changes to their job descriptions, organizational structure, and may even have more awkward interfaces than their previous, custom-made internal applications.
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Chapter 2: Systems Integration
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Q1) The evolution of Information Systems is often viewed as a(n) ________ change process in which technologies, human factors, organizational relationships and tasks change continuously.
A) easy
B) automated
C) simplified
D) socio-technical
Answer: D
Q2) The current classification of organizations into departments like Accounting and Human Resources shows how the organizational structure evolved by breaking complex tasks into smaller, manageable tasks.
A)True
B)False
Answer: True
Q3) Heterogeneous or independent non-integrated systems create bottlenecks, interfere with productivity, and breed inaccurate data.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Enterprise Systems Architecture
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Q1) In the three-tier architecture, the application, database, and ________ layers are separated into independent operating units.
A) network
B) security
C) protocol control
D) application
E) presentation
Answer: E
Q2) The GUI resides on the ________ layer of the three-tier system architecture.
A) logical
B) presentation
C) GUI
D) application
E) none of the above
Answer: B
Q3) The functional view of the enterprise system architecture defines the physical components of the system.
A)True
B)False
Answer: False
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Chapter 4: Development Life Cycle
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Q1) The ________ ERP life cycle approach has a deliverable due at the end of each stage.
A) object oriented
B) traditional
C) rapid
D) vendor driven
E) none of the above
Q2) Compared with the traditional SDLC, the ERP life cycle is more focused on reengineering organizational ________ and change management.
A) decisions
B) products
C) practices
D) processes
E) functions
Q3) In developing an ERP system, the focus is more on the business processes rather than the traditional focus on getting the user requirements. Why is this a major difference?
Q4) In the prototyping approach, end users create their own applications.
A)True
B)False
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) What is integration and why is it so important for ERP systems?
Q2) The ________ team determines the gaps between the ERP functionality and the business process requirements.
A) functional
B) change management
C) development
D) data migration
Q3) Most database packages can be used to support large ERP system implementations.
A)True
B)False
Q4) Database administrators and IT operations support personnel are examples of:
A) end-users.
B) design team members.
C) IT executives.
D) IT specialists.
Q5) Sometimes when two software products are integrated, the vendors will only allow specially qualified IT personnel to make changes to them such as installing an upgrade.
A)True
B)False
Page 7
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Chapter 6: Software and Vendor Selection
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Q1) According to a rule of thumb, the cost of installing the system is about ________ times the ERP license costs.
A) two
B) six
C) ten
D) twenty
E) none of the above
Q2) If the ERP vendor is a publicly traded firm it is useful to examine public reports to make sure they are in strong ________ position.
A) managerial
B) growth
C) technical
D) financial
Q3) After researching all the ERP vendors, the results should be a short list of possible vendors.
A)True
B)False
Q4) What is contract life cycle management and how is this used in ERP implementations?
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Chapter 7: Operational and Post Implementation
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Q1) Training must be provided to the system users using ________ and examples.
A) DVDs
B) real data
C) applications
D) practice systems
Q2) What is the stabilization process? Why is it so critical?
Q3) The ERP implementation phase is just after the go live phase.
A)True
B)False
Q4) If the ERP system is turned on for the first time on Monday and sales people cannot login to get their sales report, this would be an example of a stabilization issue that needs to be tracked and debugged.
A)True
B)False
Q5) It is important that the ERP system ________ as the company grows and changes. A) develops
B) evolves
C) decreases in scope
D) remains static
Q6) Describe the three tiers of the typical support process.
Page 9
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Chapter 8: Program and Project Management
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Q1) The PMO must balance the project ________, resources and time.
A) functions
B) growth
C) technical requirements
D) scope
Q2) The technical leader should be well-versed in the technology but not necessarily in how to manage projects.
A)True
B)False
Q3) Because of the integrated nature of ERP systems, having good ________ is one of the most important factors in successful projects.
A) attorneys
B) executives
C) teamwork
D) consultants
E) all of the above
Q4) The skill set of an ERP project manager must be varied and robust.
A)True
B)False
Q5) What does an SME do? Why are they so crucial for the success of an ERP project?
Page 10
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Chapter 10: Global, Ethics, and Security Management
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Q1) There are very few institutions that can protect ________ globally.
A) intellectual property rights
B) system security
C) database access
D) customer rights
Q2) The increased value of information and the ________ both endanger privacy in the information age.
A) use of spreadsheets
B) greater bandwidth
C) ease of use
D) growth of information technology
Q3) Outsourcing ERP systems helps to lower the cost of software ownership and maintenance.
A)True
B)False
Q4) Front-office IT functions generally include system development and maintenance.
A)True
B)False
Q5) How should an ERP system be secured?
Q6) What is outsourcing? How is it used in ERP systems?
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Chapter 11: Supply Chain Management
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Q1) Information is not a major driver of supply chain effectiveness because it does not have a physical presence.
A)True
B)False
Q2) DCOM and CORBA make application integration easier by providing a standard set of:
A) protocols.
B) data conversion formats.
C) user profiles.
D) APIs.
Q3) The corporate ________ serves as a gateway to a corporate website that enables collaboration and access to company information.
A) extranet
B) portal
C) internet
D) WAN
E) none of the above
Q4) SCM focuses on a few key parties and processes.
A)True
B)False
Page 12
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Chapter 12: Customer Relationship Management
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Q1) The goal of service management is to convert leads into customers.
A)True
B)False
Q2) Organizations first implemented CRM to capture customer data for analysis.
A)True
B)False
Q3) CRM systems provide unique, real-time experiences to the consumers based on their ________; namely, their physical location and current needs.
A) core process
B) context
C) profile
D) situation
Q4) The key goal of campaign management is to generate "leads."
A)True
B)False
Q5) Paying a CRM vendor to host your CRM applications is a less expensive alternative to purchasing licenses to CRM software and running it yourself.
A)True
B)False
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Chapter 9: Organizational Change and Business Process
Reengineering
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Q1) Why is change management so import for ERP projects?
Q2) What is the OPM3 framework? How is it used in ERP projects?
Q3) What tools are available for supporting BPR?
Q4) The objective of ________ is to minimize the risk of failure and maximize the benefits of the change.
A) ERP projects
B) change management
C) communication
D) project management
Q5) In order to reengineer a business process, it must be first dismantled into individual ________ and then put back together into a new set of business flows.
A) functions
B) activities
C) transactions
D) data flows
Q6) Senior management doesn't need to commit to the ERP project until it is near the go-live phase.
A)True
B)False
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