Nursing Administration Test Preparation
Course Introduction
Nursing Administration focuses on the principles and practices involved in the management and leadership roles within healthcare settings. The course covers key topics such as organizational structure, staff management, budgeting, healthcare policies, and quality improvement initiatives. Students will develop skills in communication, decision-making, conflict resolution, and resource allocation to ensure effective delivery of patient care. Emphasis is placed on understanding legal and ethical responsibilities, fostering collaborative team environments, and utilizing evidence-based strategies to address challenges in healthcare administration.
Recommended Textbook Guide to Nursing Management and Leadership 8th Edition by Ann Marriner Tomey
Available Study Resources on Quizplus
15 Chapters
375 Verified Questions
375 Flashcards
Source URL: https://quizplus.com/study-set/2090
Page 2
Chapter 1: Communications
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41654
Sample Questions
Q1) Which of the following cultures views eye contact as indicating trustworthiness?
A)Hispanic Americans
B)Asian Americans
C)White Americans of European origin
D)Native Americans
Answer: C
Q2) The chief executive officer (CEO)of the institution asked the nurse manager to compile data on how many clients on the unit were considered to have a status of "critical." Using upward communication,the nurse manager:
A)Reviewed the charts and reported the data to the CEO
B)Called a meeting of team leaders to discuss the status of clients
C)Called the business office for a list of medical diagnoses
D)Assessed each client on the floor to find those whose status was "critical"
Answer: B
Q3) The best response for the nurse manager to use with an angry employee is:
A)"What is wrong?"
B)"You are really inappropriate with your anger."
C)"If you would like to talk,we can go into my office."
D)"I'm not sure why you are angry,but don't take it out on me."
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Stress Management
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41655
Sample Questions
Q1) A staff nurse was ordering supplies for the unit.After several interruptions,the nurse put down the order form and walked away from the task.This is an example of:
A)Underdelegating
B)Nonemotional procrastination
C)Emotional procrastination
D)Planning
Answer: B
Q2) A confused,agitated client was placed in the seclusion room on the psychiatric unit.The client requested to see a doctor.Which of the following actions taken by the nurse manager would be most likely to prevent possible workplace violence?
A)Having a nursing assistant stay with client in the seclusion room
B)Placing the client in a semiprivate room
C)Trying to orient the client to time and place
D)Prohibiting employees from entering the seclusion room alone
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Decision-Making Process and Tools
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41656
Sample Questions
Q1) In the decision-making process,the nurse identifies a problem by:
A)Referring to the standards of practice
B)Using the nurse's own experience
C)Drawing on his or her education
D)Analyzing available information
Answer: D
Q2) A staff nurse witnessed a hospital staff member who was finishing up the night shift stuff her pockets with extra rolls of tape.The hospital has a policy about unauthorized removal of supplies from the unit.The staff nurse reported the incident to the nurse manager.Instead of reporting the hospital staff member to the house supervisor,the nurse manager counseled the staff member in the nurse manager's office.This is an example of what type of ethical position?
A)Utilitarianism
B)Formalism
C)Egoism
D)Rule ethics
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Motivation and Morale
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41657
Sample Questions
Q1) A nurse manager was having difficulty with the staff.Morale was low because of petty gossiping among the staff and intolerance of each other's behaviors.The nurse manager decided that the best way to handle this situation was to develop self-competence by:
A)Attending a conflict management course
B)Being politically aware
C)Being conscientious
D)Attending a service orientation program
Q2) A group of staff nurses met in the hospital cafeteria.They decided to write a letter to the nurse manager regarding the behavior of another staff member.In the letter,they planned to ask that the staff member be removed.This is an example of:
A)High morale
B)Burnout
C)Vertical violence
D)Horizontal violence
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Power, Politics, and Labor Relations
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41658
Sample Questions
Q1) The nurse manager's vision was to empower the staff.The nurse manager used all of the following techniques to help empower the staff except:
A)Assigning big problems to the staff
B)Sharing task-related information
C)Obtaining material resources so staff members can do their jobs
D)Providing emotional support
Q2) A staff member has the authority to:
A)Delegate to administrative staff
B)Implement ideas without approval from administration
C)Assist managers in the performance of their duties
D)Enjoy command privileges
Q3) Which of the following is an example of unfair labor practices by management?
A)Contributing financial support to the union
B)Supporting employees to develop a union
C)Being unable to bargain with representatives
D)Allowing the selection of a representative
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Conflict Management and Negotiation
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41659
Sample Questions
Q1) A nurse at a physician-run clinic tried to schedule an operating room for an early morning outpatient surgery.The nurse manager of the operating rooms did not have any available rooms until late afternoon,so the nurse manager refused the request.This resulted in what type of conflict?
A)Cultural conflict
B)Horizontal conflict
C)Vertical conflict
D)Intradepartmental conflict
Q2) Two staff members were experiencing an interpersonal conflict.They agreed to have the nurse manager present while discussing the problem.The nurse manager's role would be that of:
A)Compromiser
B)Collaborator
C)Mediator
D)Complainer
Q3) The hospital hired a consultant in the hopes of developing:
A)An adversary
B)An opponent
C)An ally
D)A bedfellow
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Theories of Leadership and Management Development
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41660
Sample Questions
Q1) Which kind of followers believe they must please the boss?
A)Effective followers
B)Conformist followers
C)Alienated followers
D)Ineffective followers
Q2) Which of the following management theorists established a work standard based on the effects of fatigue on work performance?
A)Frederick Taylor
B)Frank Gilbreth
C)Henry Gantt
D)Abraham Maslow
Q3) The primary difference between leadership and management is that leadership is more outcomes oriented and management is more:
A)Process oriented
B)Solutions oriented
C)Conflict resolution oriented
D)Organization oriented
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Strategic and Operational Planning
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41661
Sample Questions
Q1) Which of the following best describes operational planning?
A)Planning that extends 3 to 5 years into the future
B)Planning that involves allocation of resources
C)Planning that determines time frames
D)Planning that is done in conjunction with budgeting
Q2) The chief nursing officer was asked by the hospital administrator to assume the responsibility of determining how many nurses would be needed when the new surgical center opened in 2 years.This is what type of planning?
A)Internal environmental analysis
B)Planning for external opportunities and threats
C)Operational planning
D)Strategic planning
Q3) When developing or reevaluating a philosophy,the manager should consider theory,education,practice,research,and the role of nursing in the total organization.Which nursing theorist provided the most useful model for an acute care setting?
A)Rogers
B)Roy
C)Widenbach
D)Levine
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Financial Management, Cost Containment, and Marketing
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41662
Sample Questions
Q1) One difference between the traditional model and the McCloskey model for costing out nursing services is that the McCloskey model uses:
A)Average nursing hourly salary (ANHS)
B)Benefits across the institution (BAI)
C)Indirect cost amount (ICA)
D)Nursing intervention (NI)
Q2) A marketing audit of a small rural town is performed to see if the community would be interested in having a clinic that specializes in women's and children's services.This is what type of market targeting?
A)Differentiated marketing
B)Comprehensive marketing
C)Concentrated marketing
D)Undifferentiated marketing
Q3) The hospital is promoting a healthy living program for its employees.On what part of cost containment is the hospital focusing?
A)Cost fairs
B)Cost management
C)Cost avoidance
D)Cost reduction
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Organizational Concepts and Structure
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41663
Sample Questions
Q1) To increase performance effectiveness,the nurse manager must:
A)Ensure increased production
B)Give employees informal authority
C)Decrease delegation of tasks
D)Provide general supervision
Q2) The nurse manager resigned from an organization that had formal channels of communication to begin working at an organization with a flat structure.The nurse manager can expect to find which of the following?
A)Division of labor with simplification of work
B)Delimitation of responsibilities
C)Performance of multiple work tasks
D)Focus on product centricity
Q3) As a leader in the organization,the chief nursing officer should:
A)Model the use of decentralized power
B)Model the use of centralized power
C)Follow the chain of command
D)Create a bureaucratic environment
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Organizational Culture, Change, and Innovation
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41664
Sample Questions
Q1) The nurse manager attempted to help staff members adjust to the new organizational merger by explaining the need for changes and modeling tolerance of these changes.The nurse manager demonstrated what type of tolerance?
A)Cognitive dissonance
B)Tolerance of others
C)Tolerance of ambiguity
D)Tolerance of insolubility
Q2) A Hispanic nurse was interviewed for a position at a small rural hospital.The nurse was told that the hospital has written policies regarding the provision of equal support and career development resources to all employees.This hospital deals with cultural diversity through:
A)Intercultural sensitivity
B)Cultural awareness building
C)Discrimination control
D)Prejudice reduction
To view all questions and flashcards with answers, click on the resource link above.
13
Chapter 12: Selection and Development of Personnel
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41665
Sample Questions
Q1) Hospitals use various recruitment and retention strategies.One strategy adopted by hospitals is to arrange for a resource person to support the development of a younger nurse through influence and promotion.Such a person is called:
A)A preceptor
B)A mentor
C)A faculty member
D)A staff developer
Q2) Which of the following is an underlying principle that a nurse manager should use in the screening process?
A)Interview all applicants,even those who do not fit the agency's image
B)Try to fit the job to a promising applicant
C)Try to fit the job to a less-qualified applicant
D)Hire only handicapped people
Q3) The Americans with Disabilities Act of 1990 protects individuals with which of the following disorders?
A)Depression
B)Gender identity disorder
C)Dyslexia
D)Psychoactive substance abuse
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Staffing and Scheduling
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41666
Sample Questions
Q1) Because of a called-in absence,a nurse manager has to find a replacement for the uncovered position on the shift.Which of the following is an option?
A)Substituting a person of one classification for another,such as a licensed practical nurse (LPN)for a registered nurse (RN)
B)Implementing variable staffing
C)Instituting 12-hour shifts for all staff
D)Drawing from the retirement pool for the replacement
Q2) When nurse managers are given authority and assume responsibility,they can staff their own units through decentralized scheduling.What is one effect of decentralized scheduling?
A)There is no individualized treatment.
B)Cost containment is facilitated.
C)Cost containment is more difficult.
D)Staffing is easier.
Q3) Centralized scheduling has many advantages,including which of the following?
A)Managers have authority.
B)Some managerial time is freed up for other activities.
C)Staffing is less complicated.
D)Employees can receive individualized treatment.
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Evaluation and Discipline of Personnel
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41667
Sample Questions
Q1) As an employee benefit,the hospital provides tuition assistance for employees who pursue further education for professional development provided they agree to work at least 2 years after they complete their studies.This can be viewed as what type of modification of employee behavior?
A)Reinforcement
B)Shaping
C)Extinction
D)Punishment
Q2) Although leaders and managers both have responsibility for evaluating and disciplining personnel,they each have different functions.Leaders encourage peer review,whereas managers:
A)Use a formalized system
B)Use an informal system
C)Inspire high performance
D)Reduce the anxiety of the performance appraisal
Q3) The nurse manager is aware that decreased productivity is a side effect of:
A)Withdrawal
B)An appraisal report
C)Personnel problems
D)Conflict with physicians
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Continuous Quality Improvement, Risk Management, and Program Evaluation
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41668
Sample Questions
Q1) Effective January 1,2007,the Joint Commission requires accredited hospitals to collect and submit performance data related to which of the following?
A)Acute myocardial infarction
B)Acquired immunodeficiency syndrome
C)Total hip replacement
D)Diabetes mellitus
Q2) Which organization developed standards for nursing practice that became the basis for quality assurance programs?
A)The Joint Commission on Accreditation of Hospitals (JCAH)
B)The American Nurses Association (ANA)
C)The Hospitals Association
D)Centers for Medicare & Medicaid Services
Q3) Several tools are available to analyze information once it is collected.Which tool is used to identify the root causes of a problem or outcome?
A)Bar graph
B)Fishbone diagram
C)Benchmarking
D)Check sheet
To view all questions and flashcards with answers, click on the resource link above. Page 17