Negotiation and Conflict Resolution Test
Questions
Course Introduction
This course examines the principles and practices of negotiation and conflict resolution in both personal and professional settings. Students will explore fundamental theories of negotiation, conflict dynamics, and strategies for achieving mutually beneficial outcomes. Through case studies, simulations, and interactive exercises, participants will develop skills in communication, problem-solving, and decision-making to effectively manage and resolve conflicts. Emphasis is placed on understanding the psychological, cultural, and ethical factors that influence negotiation processes in a variety of contexts.
Recommended Textbook Labor Relations and Collective Bargaining 9th Edition by Michael R. Carrell
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Page 2
Chapter 1: The American Labor Movement
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Sample Questions
Q1) The primary objective of the Lloyd-LaFollette Act was to allow:
A) Strikes by federal workers.
B) Civil service systems for state employees.
C) Federal employee organizations to present their grievances to Congress.
D) U.S. postal workers to form a labor organization.
Answer: C
Q2) Under Title VII of the Civil Service Reform Act of 1978, a labor organization is prohibited from all of the following except:
A) Calling for a work stoppage.
B) Asking the Federal Service Impasse Panel to assist on resolving an impasse.
C) Organizing a work slowdown.
D) Discriminating against, or supporting employees, because of their union activities.
Answer: B
Q3) The Labor Management Reporting and Disclosure Act of 1959 repealed the Taft-Hartley Act of 1947.
A)True
B)False
Answer: False
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3
Chapter 2: The Changing Workplace
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Sample Questions
Q1) About 59% of national unions use technology to track organizing efforts.
A)True
B)False
Answer: True
Q2) Employers have turned to project teams in the workplace for all of these reasons except:
A) The need for better labor-management relations.
B) Employees are more capable of contributing to the workplace than before.
C) Project teams have proved successful in the past.
D) Need to improve timeliness.
Answer: A
Q3) Civil Rights leaders in the 1960s organized the _________ and conducted the first successful boycott by African-American workers.
A) AFL
B) Maryland Freedom Union
C) Tennessee Authority
D) AFSCME
Answer: B
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Chapter 3: Establishing a Bargaining Process
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Sample Questions
Q1) __________ provisions require employees to contribute a sum equal to membership dues to the union, but they are not required to join the union.
A) Open shop
B) Agency shop
C) Closed shop
D) Union hiring hall
Answer: B
Q2) A union organizing drive is usually started by a paid union organizer or:
A) A group of dissatisfied workers.
B) A group of mid-management personnel.
C) The NLRB.
D) A federal mediator.
Answer: A
Q3) Employees may not file a petition seeking an election to determine if a currently recognized union still has majority support among the employees.
A)True
B)False
Answer: False
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Chapter 4: Organizational Campaigns
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Sample Questions
Q1) If a regional director of the NLRB cannot convince the parties to settle an unfair labor practice dispute, the next step is:
A) U.S. Circuit Court.
B) The National Labor Relations Board.
C) A local district court.
D) A hearing before an administrative law judge.
Q2) Employees cannot organize a labor campaign in which of the following situations?
A) On the employer's property.
B) During lunch breaks.
C) After the regular workday.
D) Leafleting cars in the employers' parking lot.
Q3) _______________ is a "take-it-or-leave-it" bargaining technique.
A) Auction bargaining
B) Surface bargaining
C) Good-faith bargaining
D) Boutwarism
Q4) An employer is not prohibited from giving a union financial assistance during an organizational drive.
A)True
B)False
Page 6
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Chapter 5: The Negotiation Process
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Sample Questions
Q1) Union security refers to the ability of the union to grow and to perform its collective bargaining role without interference from management and other unions.
A)True
B)False
Q2) An ultimate test of strength in the negotiation process is:
A) The company's profits and union size.
B) The union's ability to strike and the company's ability to withstand a strike.
C) The union's national affiliate and the company's home office.
D) Also known as the mark of crisis.
Q3) PATCO still represents air traffic controllers.
A)True
B)False
Q4) There is no such thing as an essential service.
A)True
B)False
Q5) Management generally introduces the majority of new items to be discussed.
A)True
B)False
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Page 7
Chapter 6: Collective Bargaining: Strategies and Tactics
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Sample Questions
Q1) The purpose of open-ended questions is to generate useful information on interests, define issues, and provide rationale for positions.
A)True
B)False
Q2) The purpose of circular questions is to expand the discussion beyond the immediate situation to a larger context, to clarify positions.
A)True
B)False
Q3) ________ is often referred to as a "win-win" approach.
A) Collective bargaining
B) Process bargaining
C) Distributive bargaining
D) Interest-based bargaining
Q4) The need norm is known as keeping all significant issues in their current state.
A)True
B)False
Q5) Making personal attacks is not allowed to occur in negotiations.
A)True
B)False
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Chapter 7: Compensation Issues
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Sample Questions
Q1) Compensation systems whereby management agrees to make two small payments to employees in addition to their regular wages are termed profit sharing or bonus sharing.
A)True
B)False
Q2) Union leaders favor a standard rate of pay for each job versus a pay range) because:
A) They distrust management merit/performance appraisal systems.
B) A standard pay rate pays senior employees more.
C) A pay range does not allow for merit increase.
D) Supervisors have input in determining individual pay levels.
Q3) The annual cost of a proposed 5% across the board wage increase would be:
A) $87,400.00.
B) $96,549.68.
C) $100,510.00.
D) $103,787.50.
Q4) Front-end loading refers to a deferred wage increase with a larger proportion of the total percentage increase in the second year of the agreement.
A)True
B)False
Page 9
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Chapter 8: Employee Benefits
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Sample Questions
Q1) Portability was established by the PBGC.
A)True
B)False
Q2) _____________ is/are the newest and fastest growing type of retirement plans and are found in 10% of collective bargaining contracts.
A) Pension benefit corporations
B) Defined benefit plans
C) Cash balance plans
D) FRISA
Q3) Benefits are designed to guarantee employees a stream of income regardless of unforeseen circumstances.
A)True
B)False
Q4) The conveying of employee's nonforfeitable rights in a pension fund is termed:
A) Vesting.
B) Qualified plan.
C) Contributing plan.
D) Portability.
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Page 10
Chapter 9: Seniority Rights
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Sample Questions
Q1) When two companies merge, the Surviving Group Principle of combining seniority lists would prescribe that:
A) Employees' length of service is considered regardless of which company they worked for previously; the two lists are combined as one.
B) Employees are given rank positions on the merged lists equal to their rank position on their prior seniority list.
C) Employees of the acquired company are added to the bottom of the list of the acquiring company.
D) Employees are allowed to continue previously earned seniority on separate seniority lists.
Q2) Arbitrators have generally concluded that if reasonable doubt exists as to the ability of a senior employee to perform a job, the best criteria for making the promotion decision would be:
A) Previous experience on similar jobs.
B) A trial period on the open job.
C) Appropriate written tests.
D) Educational background.
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Chapter 10: Contract Implementation
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Sample Questions
Q1) A clause which limits both parties to those items expressly covered in the agreement is referred to as an opener clause.
A)True
B)False
Q2) The Supreme Court, in the Boys Market case, upheld an injunction against a striking union and posited that in the future when a no-strike clause exists then:
A) Courts can never issue an injunction against a striking union.
B) The NLRB should hear the case.
C) Injunctions should be issued if certain conditions are met.
D) Management cannot seek an injunction.
Q3) Which of the following is not a general substantive due process requirement in employment action cases:
A) Penalties utilized by the employer are not subject to question.
B) The employer must prove the violation of policy.
C) The applications of rules must be consistently applied to all employees.
D) Required standards of performance must be reasonable.
Q4) Grievance arbitration is the resolution of a dispute by an outside party.
A)True
B)False
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Chapter 11: Grievance and Disciplinary Procedures
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Sample Questions
Q1) The Labor Management Relations Act prohibits disciplinary action against employees for:
A) Union-related activity.
B) Absenteeism
C) Tardiness.
D) Insubordination.
Q2) When the shop steward and supervisor cannot resolve the grievance, then it may be appealed to the Supreme Court.
A)True
B)False
Q3) One guideline for grievance mediation is:
A) Grievant is entitled to attend the mediation.
B) Act timely.
C) Investigate.
D) Respond.
Q4) The following is one of the crucial facts contained in a grievance:
A) What happened?
B) Where did it happen?
C) When did the event take place?
D) Why did it occur?
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Chapter 12: The Arbitration Process
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Sample Questions
Q1) Arbitrators have generally agreed that the _____________ requirement is not limited to days immediately preceding and following the holiday.
A) Time off
B) bonus
C) Common holiday attendance
D) Holiday pay
Q2) The arbitrator must follow the contract language if it is clear as to intent.
A)True
B)False
Q3) The arbitrator's decision in a case is usually expressed as an:
A) oral award.
B) written award and opinion.
C) oral opinion.
D) written opinion and oral award.
Q4) In the year 2003, there were _____ arbitration issues.
A) 2,629
B) 2,581
C) 1,902
D) 2,314
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Chapter 13: Comparative Global Industrial Relations
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Sample Questions
Q1) A mercantile system of economics is based on:
A) Amount of capital.
B) Volume by which its exports exceed its imports.
C) Imports exceeding wealth.
D) Increase status.
Q2) Under the codetermination law, firms with ______ or more employees are required to have a certain number of employee representatives on the supervisory board.
A) 200
B) 500
C) 1,000
D) 2,000
Q3) International economic interdependence has been driven over the past 30 years by:
A) EEO
B) IGC
C) CRA
D) FDI
Q4) The Treaty of Lisbon was signed December 2007.
A)True
B)False
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