Medical Office Procedures Practice Exam
Course Introduction
Medical Office Procedures introduces students to the essential administrative functions within healthcare settings, focusing on the day-to-day operations of a medical office. The course covers patient scheduling, electronic health records management, billing and coding practices, insurance processing, and effective communication with patients and healthcare professionals. Emphasis is placed on maintaining confidentiality, professionalism, and accuracy in all interactions. Through practical exercises and simulations, students develop the skills needed to ensure smooth and efficient office workflows, preparing them for careers in a variety of healthcare environments.
Recommended Textbook LaFleur Brooks Health Unit Coordinating 7th Edition by Elaine A. Gillingham
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22 Chapters
927 Verified Questions
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Page 2
Chapter 1: Health Unit Coordinating
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Sample Questions
Q1) A requirement for certification of the HUC is:
A)passing the national certification examination administered by the NAHUC.
B)passing an examination given by the nurses' association.
C)passing all of the courses taken in a college curriculum.
D)establishing a minimum level of athletic performance.
Answer: A
Q2) A visitor with a complaint approaches the nurses' station where several staff members are seated.The first person to handle this complaint is generally the:
A)nurse manager.
B)physician.
C)respiratory therapist.
D)HUC.
Answer: D
Q3) The HUC position was created during World War II because:
A)nurses went on strike to protest the war.
B)many were out of work,and creating this position provided jobs.
C)a critical shortage of nurses occurred.
D)patients required more care.
Answer: C
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Chapter 2: Overview of Health Care Today
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Sample Questions
Q1) A DRG is:
A)similar to a genetically caused illness carried through related family members.
B)one that carries various costs for the same diagnosis.
C)an arbitrary assignment for a diagnosis.
D)one of a group of 467 DRGs used by Medicare as a measure in the prospective payment system.
Answer: D
Q2) The main fiscal purpose of the hospital foundation is to:
A)hold the building up.
B)focus on donations and fundraising activities.
C)attract as many qualified doctors as possible.
D)establish a profit or nonprofit status.
Answer: B
Q3) The primary focus for the hospitalist is:
A)diseases that originate during the hospital stay.
B)treatment of mental disorders.
C)care of the hospitalized patient.
D)administration of the day-to-day operations of the hospital.
Answer: C
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Page 4
Chapter 3: The Nursing Department and Medical Staff
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Sample Questions
Q1) A patient admitted with Alzheimer disease would be admitted to which of the following nursing units?
A)Neurology
B)Orthopedics
C)Telemetry
D)Oncology
Answer: A
Q2) The level of care a patient requires on the basis of their medical condition is known as:
A)clinical pathway.
B)acuity.
C)PSA.
D)trauma.
Answer: B
Q3) One of the benefits of interdisciplinary teamwork is that it:
A)eases the workload of employees.
B)saves the hospital money.
C)decreases errors.
D)saves the patient money.
Answer: C
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Chapter 4: Communication Devices and Their Uses
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Sample Questions
Q1) When the computer is not working because of malfunction or system upgrades,the HUC may order tests and procedures by:
A)completing downtime requisitions.
B)calling appropriate departments to notify them of the orders.
C)calling the nurse manager to ask what to do.
D)sending a messenger to the appropriate department.
Q2) Which of the following is inappropriate to say over the nursing unit intercom?
A)"Nancy,please return to the nursing station."
B)"Mr.Jones,have your bowels moved today?"
C)"Mr.Jones,may I help you?"
D)"Mr.Jones,your nurse will bring your pain medication in a few minutes."
Q3) The appropriate technique for placing a caller on hold would be to:
A)ask the caller to hang on for a minute.
B)ask the caller's permission and then immediately place him or her on hold before you receive an answer.
C)ask permission prior to placing the caller on hold and wait for an answer.
D)advise the caller that he or she will be placed on hold for a short time while you are pushing the hold button.
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Chapter 5: Communication and Interpersonal Skills
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38 Flashcards
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Sample Questions
Q1) Admitting a mistake without feeling guilty or worthless is an assertiveness skill called:
A)negative assertion.
B)negative inquiry.
C)ethnocentrism.
D)fogging.
Q2) One of the five areas in which communication and interpersonal skills are used in the health care setting is:
A)making more friends.
B)promoting the hospital.
C)increasing the chances of a favorable evaluation.
D)developing trust.
Q3) The nurse manager told the HUC during an annual evaluation that her work was not acceptable.Which of the following assertive techniques would assist the HUC in getting specifics regarding the criticism?
A)Negative assertion
B)Negative inquiry
C)Broken record
D)Decoding
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Chapter 6: Workplace Behavior
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Sample Questions
Q1) A statute of limitations is:
A)the part of a job description that outlines the limitations of one's responsibilities.
B)the time within which the plaintiff must bring a civil suit.
C)a law passed by the legislature that defines the extent of information about the patient that may be released.
D)a marble structure erected in front of the hospital that defines the extent of this hospital's care as accredited by the Joint Commission (TJC).
Q2) A basic purpose of the performance appraisal is to provide feedback about the employee's performance.An employee could improve his or her appraisal by:
A)keeping a diary of accomplishments and in-services attended during the period since the last appraisal.
B)reminding the nurse manager about his or her ranking in the upper 10% of the school class.
C)asking all co-workers to put in a good word with the nurse manager.
D)planning a nursing unit party 2 weeks prior to the evaluation.
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Chapter 7: Management Techniques and Problem Solving
Skills for Health Unit Coordinating
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Sample Questions
Q1) The five-step problem-solving model is frequently used to find both the cause of and the solution to a problem.The following problem was discussed at a staff meeting: During shift change report,patient call lights go unanswered for an unacceptable length of time.This fits within which step of the five-step problem-solving model?
A)Identify which employee should be written up for objectionable behaviors.
B)Identify and analyze the problem.
C)Evaluate the plan after it has been in place for a given time.
D)Identify alternative plans for a solution.
Q2) The HUC should maintain certain supplies within reaching distance of the work area.Items that would be important to have within reach would be:
A)a coffee pot and/or filled coffee cup.
B)an otoscope.
C)a crash cart.
D)frequently used forms.
Q3) The HUC would use a notepad or memory sheet to:
A)record difficult-to-remember phone and pager numbers.
B)assist the HUC to remember difficult procedures.
C)list the tasks that the HUC is unable to complete momentarily.
D)list routine phone numbers.
Page 9
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Chapter 8: The Patients Chart or Electronic Medical Record
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Sample Questions
Q1) A surgery (or procedure)consent form,a legal agreement,is prepared by the HUC prior to the patient's surgery or invasive procedure.Which of the following is TRUE regarding this form?
A)The patient may sign a procedure consent form prior to being informed of associated risks or the expected outcome.
B)Abbreviations are commonplace in a hospital;the HUC may use hospital-approved abbreviations when preparing a surgical or medical procedure consent form.
C)The HUC is the staff member who is responsible for obtaining the patient's signature on a consent form.
D)When the EMR is used,a signed surgical or medical procedure consent form is scanned into the patient's EMR.
Q2) A patient's height and weight will be found on which chart form?
A)Admission and service agreement form
B)Face sheet
C)CQI
D)Nurses' admission record
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Chapter 9: Health Unit Coordinator Role in Processing of
Electronic,
preprinted,
and Handwritten Doctors Orders
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Sample Questions
Q1) A set of doctors' orders is defined as:
A)entry of a doctor's orders onto the doctors' order sheet,dated,timed,and signed.
B)several sheets of doctors' orders that would outline the patient's care during an admission.
C)all of the orders written on a particular patient.
D)several sheets of orders for a particular diagnosis.
Q2) The Kardex system is useful for:
A)keeping track of nonclinical supplies on the nursing unit.
B)viewing surgery schedules for patients on the nursing unit.
C)viewing the employee work schedule.
D)viewing the patient's current orders.
Q3) Notations and symbols made on the doctors' order sheet are written in ink because:
A)most people prefer to write with ink pens.
B)pencils always need sharpening.
C)nurses prefer that ink is used.
D)the doctors' order sheet is a legal document.
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11
Chapter 10: Patient Activity, patient Positioning, and Nursing
Observation Orders
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30 Flashcards
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Sample Questions
Q1) Which of the following abbreviations may be used when information is entered into a patient's paper record or electronic medical record (EMR)?
A)qd
B)bid
C)qod
D)IU
Q2) Doctors' orders including such abbreviations as CBR,may use BSC,and up ad lib are examples of _____ orders.
A)activity
B)vital signs
C)nursing observation
D)Fowler's position
Q3) A doctor would order I&O for a patient to:
A)maintain a record of daily calories.
B)determine why the patient is gaining weight.
C)determine why the patient is losing weight.
D)monitor the patient's fluid balance.
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Page 12
Chapter 11: Nursing Intervention or Treatment Orders
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Sample Questions
Q1) The laboratory division responsible for obtaining,storing,and processing blood for transfusion is:
A)chemistry.
B)blood bank.
C)packed cells bank.
D)autologous storage and processing.
Q2) The abbreviation that indicates both sides (e.g. ,both knees,both sides of the back)is:
A)D/LR.
B)B/L.
C)B/S.
D)TWE.
Q3) A tunneled catheter:
A)is not considered a surgical procedure,so it does not require a surgical consent.
B)employs the use of a tunneler to exit the catheter low in the patient's chest.
C)can be administered by the patient's nurse.
D)cannot be used for blood draws.
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Chapter 12: Nutritional Care Orders
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Sample Questions
Q1) A diet that is commonly used as short-term dietary treatment for diarrhea,gastroenteritis,and some incidents of food poisoning is the _____ diet.
A)vegan
B)high-protein
C)low-cholesterol
D)BRAT
Q2) A patient who is returning from major surgery would be likely to have which diet until fully awake and not nauseated?
A)Sips (of coke)and (potato)chips
B)Forced fluids
C)Dietician to determine diet
D)Sips (water)and (ice)chips
Q3) The patient has been unable to eat because of a severe intestinal problem and recent surgery.The doctor may order a:
A)regular diet with no restrictions.
B)high-fiber diet.
C)tube feeding.
D)renal diet.
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14
Chapter 13: Medication Orders
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Sample Questions
Q1) To discontinue (DC)a medication on the MAR,the HUC would:
A)carefully write the medication in ink with instructions to not give it.
B)indicate DC on the correct day and time,and draw a line through the days that it will not be used.
C)white out the medication on the days it will not be given.
D)ask the pharmacist to print a new MAR without that medication.
Q2) Injecting a small amount of a medication under the skin into fatty or connective tissue is:
A)PCA.
B)SQ injection.
C)IM injection.
D)IV injection.
Q3) The patient has an order for PPD today.The physician most likely suspects the presence of:
A)valley fever.
B)tuberculosis.
C)gastric hyperacidity.
D)viral infection.
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15
Chapter 14: Laboratory Orders
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Sample Questions
Q1) Which of the following values is a critical value?
A)Potassium (K): 3.5 mEq/L
B)Hgb: 14.5 g/dL
C)Hematocrit (Hct): 45 vol/dL
D)FBS: 320 mg/dL
Q2) A urinalysis was ordered with the request for a special cleansing technique.This method of obtaining the specimen is called:
A)random specimen.
B)clean catch.
C)paracentesis.
D)culture and sensitivity.
Q3) A physician is the individual who is most likely to collect which of the following specimens?
A)Bone marrow
B)Sputum
C)Wound drainage
D)Gastric washings
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16
Chapter 15: Diagnostic Imaging Orders
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Sample Questions
Q1) A sinus series would be ordered from:
A)Special Invasive X-ray Procedures.
B)Radiology.
C)CT.
D)Nuclear Medicine.
Q2) An angiogram would be ordered from:
A)Radiology.
B)Special Invasive or Interventional X-ray Procedures.
C)Nuclear Medicine.
D)CT.
Q3) A CT scan of the brain would be ordered from:
A)Nuclear Medicine.
B)Magnetic Resonance Imaging.
C)Computed Tomography.
D)Special Invasive X-ray Procedures.
Q4) An example of a nuclear total body scan is a:
A)multigated acquisition (MUGA)scan.
B)thallium stress scan.
C)sestamibi stress test.
D)gallium scan.
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Chapter 16: Other Diagnostic Studies
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Sample Questions
Q1) To assess a patient's lung capacity and function,the doctor would order a(n):
A)rhythm strip.
B)electrocardiogram (ECG).
C)Holter monitor.
D)spirometry study.
Q2) The fact that a patient is taking Lovenox (enoxaparin)must be noted when one is ordering a(n):
A)echocardiogram.
B)secretin test.
C)visual evoked potential.
D)arterial blood gas (ABG).
Q3) Venous plethysmography is performed to detect:
A)the presence of gastric acidity.
B)the location of a bowel obstruction.
C)the presence of cancer.
D)deep vein thrombophlebitis (DVT).
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Chapter 17: Treatment Orders
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Sample Questions
Q1) A doctor's order reading OT (occupational therapy)for ADL is a request for OT to assist the patient with:
A)leisure activities (TV,reading,sports).
B)basic needs (eating,bathing).
C)moving a joint within its normal range.
D)exercise performed by the patient as instructed by physical therapy (PT).
Q2) TENS,often used for pain relief,would be ordered from which department?
A)Cardiopulmonary (respiratory care)
B)Neurology
C)PT
D)Cardiovascular
Q3) Defibrillation is performed to:
A)wake a patient after surgery.
B)restore normal cardiac rhythm.
C)temporarily stop the heart.
D)treat apnea.
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Chapter 18: Miscellaneous Orders
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Sample Questions
Q1) An elderly patient is admitted with bruising and other unexplained physical injuries.The department/personnel within the hospital that would likely be called is:
A)human resources.
B)staff development.
C)the pastor on call.
D)social services.
Q2) A patient had a total knee replacement and will need home care when discharged.The person who would likely arrange this is the:
A)patient's nurse.
B)patient's case manager.
C)HUC.
D)patient's family.
Q3) To obtain a patient's medical record from another health care facility,a consent is faxed after it has been signed by the:
A)patient's doctor.
B)patient's nurse.
C)patient.
D)patient's case worker.
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Chapter 19: Admission,preoperative,and Postoperative Procedures
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Sample Questions
Q1) It is important for the HUC to monitor the patient's EMR consistently because:
A)there are tasks that the HUC may need to perform.
B)there may be personal messages from other staff members.
C)one of the responsibilities of the HUC is to check that each patient has updated progress notes.
D)someone has to monitor the system to ensure it is working correctly.
Q2) Common to all admitting orders is an:
A)order for bed transfer.
B)order for social services.
C)order for physical therapy (PT).
D)admitting diagnosis.
Q3) An observation patient is one who is:
A)terminal and close to death.
B)mentally unstable.
C)assigned to a bed to receive care for a period shorter than 24 hours.
D)at risk of hurting others or himself or herself.
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Chapter 20: Discharge, transfer, and Postmortem
Procedures
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Sample Questions
Q1) When an order is written for a patient to be discharged to an ECF,which department likely will make the arrangements?
A)Physical therapy (PT)
B)Nursing
C)Security
D)Social services
Q2) To be accepted as an organ donor,the patient usually has to meet which of the following criteria?
A)Death from a heart attack
B)Death from respiratory arrest
C)Being declared brain dead
D)Having complete family approval
Q3) Which of the following may be an HUC task in the event of a patient death?
A)Assisting the hospital chaplain in giving the patient the last rights
B)Calling the hospital morgue personnel to arrange transportation of the deceased patient to the morgue
C)Writing a short obituary for the hospital newsletter
D)Obtaining a gurney and wheeling the deceased patient to the morgue
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Chapter 21: Reports, infection Control, emergencies, and Special Services
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Sample Questions
Q1) Which of the following is a common hospital-acquired infection?
A)Coccidioidomycosis
B)Pneumonitis
C)Pseudomonas
D)Mononucleosis
Q2) The study of the occurrence,distribution,and causes of health and disease in humans is likely to be carried out by a(n):
A)epidemiologist.
B)pathologist.
C)biologist.
D)cardiologist.
Q3) Which statement is TRUE regarding an incident report?
A)The HUC is the most likely employee to view incidents that merit incident reports.
B)The incident report is a part of the patient's permanent medical record.
C)If the HUC sees an occurrence that should be reported,he or she should remain silent;this is a nursing issue.
D)An incident report form should be written for all incidents that occur to anyone,no matter how insignificant they may seem.
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Chapter 22: Medical Terminology, basic Human Structure, and Disorders
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Sample Questions
Q1) Which of the following is a suffix meaning rapid flow of blood?
A)-rrhea
B)-rrhagia
C)-rrhaphy
D)-plegia
Q2) Which of the following is a chronic condition of the respiratory system that is the second leading cause of hospital admissions in this country?
A)COPD
B)Respiratory syncytial virus (RSV)
C)Severe acute respiratory syndrome (SARS)
D)Pulmonary embolism (PE)
Q3) Which of the following terms means pertaining to the mind and body (relationship)?
A)Psychosomatic
B)Neurosis
C)Psychosis
D)Neurotic
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